Reviews for Belcroft Estate & Event Centre

Reviews

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  Laura Sent on 29/09/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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  A DREAM wedding venue!

  My husband and I fell in love with Belcroft from the first walk through! It’s the most gorgeous venue that has everything you could possibly want.
  The team at Belcroft is what makes it truly amazing through! They are there for whatever you need, and really just want you to have the most perfect wedding day.
  I would 100% recommend getting married there!

  My husband and I fell in love with Belcroft from the first walk through! It’s the most gorgeous venue that has everything you could possibly want.
  The team at Belcroft is what makes it truly amazing through! They are there for whatever you need, and really just want you to have the most perfect wedding day.
  I would 100% recommend getting married there!

  Belcroft Estate & Event Centre's reply:

  Thank you so much for this lovely review, Laura. We are so glad you had a good experience and a wonderful wedding! 💗
• Alison Sent on 08/10/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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  Magical Fall Wedding!

  We had such an amazing wedding this past weekend at Belcroft Estate! From the time we booked with them to the day of our wedding, we had such a good experience. On the day of our wedding, everything ran very smoothly and the property was absolutely beautiful for our magical Fall wedding.

  We had such an amazing wedding this past weekend at Belcroft Estate! From the time we booked with them to the day of our wedding, we had such a good experience. On the day of our wedding, everything ran very smoothly and the property was absolutely beautiful for our magical Fall wedding.

  Belcroft Estate & Event Centre's reply:

  Much appreciated, Alison. Nothing makes us happier than knowing our couples have a great wedding day. It was our pleasure to have you all at the venue. Please come back & visit! 💗
• Michelle M. Sent on 29/09/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Belcroft made our dreams come true!

  Wow, just wow. This was the most beautiful wedding venue, we got married on the lane way under the trees and it felt like a fairy tale. Our guests couldn’t get over the beauty of this oasis. Beyond the grounds and amenities, the staff at Belcroft were unbelievable! They thought of everything and helped the day run so smoothly. Rachael even brought me and my husband a plate of food before the reception because she knew we’d be so busy! Everyone was just so kind, they are meant to work in an industry based around love. Thank you for the best day of our lives.

  Wow, just wow. This was the most beautiful wedding venue, we got married on the lane way under the trees and it felt like a fairy tale. Our guests couldn’t get over the beauty of this oasis. Beyond the grounds and amenities, the staff at Belcroft were unbelievable! They thought of everything and helped the day run so smoothly. Rachael even brought me and my husband a plate of food before the reception because she knew we’d be so busy! Everyone was just so kind, they are meant to work in an industry based around love. Thank you for the best day of our lives.

  Belcroft Estate & Event Centre's reply:

  Thank you kindly for this lovely review, Michelle. We are so humbled and honoured to have been a part of your ‘best day ever’. Congratulations again and please come visit us again soon! 💗
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• Sadie C. Sent on 26/09/2022
  3.6 out of 5 rating

  3.6
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    4.0
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    4.0
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    3.0
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    3.0
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    4.0 out of 5 rating
    4.0

  Nice venue

  The venue was beautiful, Rachael was one of our contacts and she was very helpful & super nice. Natalie, our day of coordinator, was also wonderful. While the wedding itself was incredible and the venue was absolutely beautiful, there were definitely bumps along the way. In our contract that we signed it said all linens were included in the Belcroft package. A couple months before the wedding we found out that was not the case and we had to pay another couple thousand in linens, which we had not budgeted for and were completely caught by surprise. When we addressed it with Katie, one of our contacts, she was incredibly rude about it and basically told us that linens were built into the other caterer's cost but because we didn't go with that caterer (we were given a choice of 2 or 3) we had to pay for our linens, which was news to us. She was very rude and dismissive. We also had A LOT of issues with their bar manager, Alysse. She took forever to answer our questions via email, the meeting we had with her was completely disorganized. She didn't give us all of the information at our meeting so we were made to think we had to purchase our own sparkling wine & pay a corkage fee when really they had their own sparkling wine that we weren't told about. She then claimed my Mom dismissed it and said we'd bring our own instead (why would we pay a $20/bottle corkage fee if we didn't have to?). It took her 2 months to get us the summary/information we asked for at our meeting and sent us the invoice with less than 24 hours to pay it (we had asked on more than one occasion for a cost breakdown as other than the package outline she gave us we had no idea what the bar would cost). The staff during the reception were great, though definitely a little overzealous. They packed up our photo guestbook very early, I had multiple people tell us they didn't get to sign it because Belcroft had packed it up already. We also had beautiful glass names 3D printed for all of our guests for their favour, most of our guests and both Spencer and I had our table cleared and said names cleared with the table and thrown out by Belcroft before we could grab them and bring them home. I was very disappointed as I was planning on keeping mine & Spencer's names as a keepsake from our wedding, not to mention it was our favour for our guests. I contacted Belcroft the next day as at first I thought our names had just gotten packed away in a box and they had said there was nothing in the lost & found so staff would have thrown them all away. Very disappointing & wasteful. Overall, the venue was absolutely beautiful but it was definitely one of the more expensive venues and I expected a bit more from (most of) the staff. Rachael & Natalie were great, if I were rating just the 2 of them it would be all 5 stars. Unfortunately, that's not the case.

  The venue was beautiful, Rachael was one of our contacts and she was very helpful & super nice. Natalie, our day of coordinator, was also wonderful. While the wedding itself was incredible and the venue was absolutely beautiful, there were definitely bumps along the way. In our contract that we signed it said all linens were included in the Belcroft package. A couple months before the wedding we found out that was not the case and we had to pay another couple thousand in linens, which we had not budgeted for and were completely caught by surprise. When we addressed it with Katie, one of our contacts, she was incredibly rude about it and basically told us that linens were built into the other caterer's cost but because we didn't go with that caterer (we were given a choice of 2 or 3) we had to pay for our linens, which was news to us. She was very rude and dismissive. We also had A LOT of issues with their bar manager, Alysse. She took forever to answer our questions via email, the meeting we had with her was completely disorganized. She didn't give us all of the information at our meeting so we were made to think we had to purchase our own sparkling wine & pay a corkage fee when really they had their own sparkling wine that we weren't told about. She then claimed my Mom dismissed it and said we'd bring our own instead (why would we pay a $20/bottle corkage fee if we didn't have to?). It took her 2 months to get us the summary/information we asked for at our meeting and sent us the invoice with less than 24 hours to pay it (we had asked on more than one occasion for a cost breakdown as other than the package outline she gave us we had no idea what the bar would cost). The staff during the reception were great, though definitely a little overzealous. They packed up our photo guestbook very early, I had multiple people tell us they didn't get to sign it because Belcroft had packed it up already. We also had beautiful glass names 3D printed for all of our guests for their favour, most of our guests and both Spencer and I had our table cleared and said names cleared with the table and thrown out by Belcroft before we could grab them and bring them home. I was very disappointed as I was planning on keeping mine & Spencer's names as a keepsake from our wedding, not to mention it was our favour for our guests. I contacted Belcroft the next day as at first I thought our names had just gotten packed away in a box and they had said there was nothing in the lost & found so staff would have thrown them all away. Very disappointing & wasteful. Overall, the venue was absolutely beautiful but it was definitely one of the more expensive venues and I expected a bit more from (most of) the staff. Rachael & Natalie were great, if I were rating just the 2 of them it would be all 5 stars. Unfortunately, that's not the case.

  • +7 Photos
• Matt Sent on 29/08/2022
  5 out of 5 rating

  5.0
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    5.0
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  Great venue!

  Great venue. One stop shop for all the extras. Stunning scenery. Ask for Rachael to be your venue coordinator and Gabor to be your DJ. Thanks Belcroft!

  Great venue. One stop shop for all the extras. Stunning scenery. Ask for Rachael to be your venue coordinator and Gabor to be your DJ. Thanks Belcroft!
• Jaime C. Sent on 24/06/2022
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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  Fantastic!

  Amazing venue and team!! They were great from start to finish!

  Amazing venue and team!! They were great from start to finish!

  Belcroft Estate & Event Centre's reply:

  Thanks so much, Jaime.
  Your feedback means a lot to us.
  We hope that you & Alex are doing great! ❤️
• Meagan N. Sent on 14/03/2022
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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  Beautiful Wedding at Belcroft

  Belcroft was the perfect wedding venue for us. We enjoyed the outdoor and indoor (tent) areas. The bride’s suite was the perfect space. Belcroft allowed us to set up and bring what we needed. They also helped with the set up and cleanup and they answered any questions we had. Rachel was such a help on our wedding day. The grounds are also very beautiful!

  Belcroft was the perfect wedding venue for us. We enjoyed the outdoor and indoor (tent) areas. The bride’s suite was the perfect space. Belcroft allowed us to set up and bring what we needed. They also helped with the set up and cleanup and they answered any questions we had. Rachel was such a help on our wedding day. The grounds are also very beautiful!

  • +7 Photos
• Matthew D. Sent on 02/11/2020
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0

  There is no better venue or staff!

  We got married on Friday October 23, 2020 during the pandemic. The year has been insane with the rapid changes in restrictions and not once did Belcroft let us down. The staff is incredible, especially Katie. Professional is an understatement to describe the team and the Venue itself is absolutely breathtakingly beautiful. Every single guest of ours have been raving about the entire day and how perfect it was.
  
  Our wedding was during a very difficult period of the pandemic and the Belcroft made everyone feel safe. If you want the perfect wedding, incredible food, absolutely stunning venue, most supportive staff and much more. Belcroft should be first on your list.
  
  Thank you for everything Katie and team! You're exceptional.

  We got married on Friday October 23, 2020 during the pandemic. The year has been insane with the rapid changes in restrictions and not once did Belcroft let us down. The staff is incredible, especially Katie. Professional is an understatement to describe the team and the Venue itself is absolutely breathtakingly beautiful. Every single guest of ours have been raving about the entire day and how perfect it was.
  
  Our wedding was during a very difficult period of the pandemic and the Belcroft made everyone feel safe. If you want the perfect wedding, incredible food, absolutely stunning venue, most supportive staff and much more. Belcroft should be first on your list.
  
  Thank you for everything Katie and team! You're exceptional.

  • +8 Photos
• John M. Sent on 19/10/2020
  5 out of 5 rating

  5.0
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    5.0
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  Beautiful property with stunning scenery

  My nephew was married at Belcroft Estate in September. It is one of the most spectacular venues that I have visited. The grounds are amazing. The dinner was delicious. I would definitely recommend this property for a wedding.

  My nephew was married at Belcroft Estate in September. It is one of the most spectacular venues that I have visited. The grounds are amazing. The dinner was delicious. I would definitely recommend this property for a wedding.
• Julie Z. Sent on 13/10/2020
  2.6 out of 5 rating

  2.6
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    1.0 out of 5 rating
    1.0
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    5.0
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    2.0
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    4.0

  So disappointing

  As a professional photographer I have worked many times at Belcroft and never fully experienced anything negative until the actual day of my own wedding at this location. From lack of clarity and communication to them actually losing our wedding cake on the day of our wedding at our reception! They overcharged us for items and actually stole from us! They charged us for an all included cake and literally served only part of it. No idea where the remainder went as our guests count ended up being less then when the cake was ordered?! The kicker For us was Them rudely clearing our tables at the end of the night in front of our guests, throwing away all our centrepiece florals and greenery into big garbage bags when we had made arrangements to have them donated to a local hospital during the COVID-19 pandemic. Disgusting. No apologies, no remorse, nothing. The owner actually accused us of lying and the wedding “coordinator” only offered to send us another cake. After the fact. That’s all. All of this after watching their staff sit on their cell phones for the majority of the day while disabled family members tried to get things set up. We even asked for assistance from the planner and were told “I only have 15 minutes as I’m giving a tour” ON MY WEDDING DAY! During a pandemic!!!! So clearly they don’t have any health or safety concerns allowing random strangers into our wedding during a pandemic?! They also tried to hold our deposit because guests unknowingly brought in outside alcohol without us knowing. Belcroft never said a single thing about this until after the fact. No contract was given only a term and conditions paper with a brief mention of “beverage services being on property” no where did it say anything about bringing a couple of beers for the wedding party when getting ready. Now we are two weeks past the day we will never get back and are still waiting for our charger plates which they actually took and are holding in their kitchen, expecting us to drive up to pick up over two hours away! When it was their staff who took them! The food was awful! Our dinners were cold as were numerous guests. Honestly, working here I never experienced any issues. However, since the new owners have taken over I have heard stories similar to mine however I always thought it was an absolutely gorgeous venue (which it is) so in a pinch we were stuck finding a new venue 4 weeks from our wedding date, (due to covid) so we went with a special all inclusive package with Belcroft. I personally think that perhaps they were just ill prepared for the pandemic and the unknowns. As a business owner I can sympathize with this, however the way things have since been handled by them has made us extremely frustrated, disappointed and completely devastated for the day that it could have been at such a beautiful venue if only the staff and vendors who were included with our package, delivered as promised. Hopefully this is an isolated incident however thought we deserved to state our true, honest and sincere experience with this venue from a personal standpoint. Luckily, our photographer was amazing as was our florist and we have some beautiful photos of the good times we managed to have in between the chaos of Belcrofts slip ups. Even though they are refusing to take any responsibility, we have already been asked by a few big wedding retailers and websites to have our wedding/photos featured and will not be mentioning anything about Belcroft, which is a shame.

  As a professional photographer I have worked many times at Belcroft and never fully experienced anything negative until the actual day of my own wedding at this location. From lack of clarity and communication to them actually losing our wedding cake on the day of our wedding at our reception! They overcharged us for items and actually stole from us! They charged us for an all included cake and literally served only part of it. No idea where the remainder went as our guests count ended up being less then when the cake was ordered?! The kicker For us was Them rudely clearing our tables at the end of the night in front of our guests, throwing away all our centrepiece florals and greenery into big garbage bags when we had made arrangements to have them donated to a local hospital during the COVID-19 pandemic. Disgusting. No apologies, no remorse, nothing. The owner actually accused us of lying and the wedding “coordinator” only offered to send us another cake. After the fact. That’s all. All of this after watching their staff sit on their cell phones for the majority of the day while disabled family members tried to get things set up. We even asked for assistance from the planner and were told “I only have 15 minutes as I’m giving a tour” ON MY WEDDING DAY! During a pandemic!!!! So clearly they don’t have any health or safety concerns allowing random strangers into our wedding during a pandemic?! They also tried to hold our deposit because guests unknowingly brought in outside alcohol without us knowing. Belcroft never said a single thing about this until after the fact. No contract was given only a term and conditions paper with a brief mention of “beverage services being on property” no where did it say anything about bringing a couple of beers for the wedding party when getting ready. Now we are two weeks past the day we will never get back and are still waiting for our charger plates which they actually took and are holding in their kitchen, expecting us to drive up to pick up over two hours away! When it was their staff who took them! The food was awful! Our dinners were cold as were numerous guests. Honestly, working here I never experienced any issues. However, since the new owners have taken over I have heard stories similar to mine however I always thought it was an absolutely gorgeous venue (which it is) so in a pinch we were stuck finding a new venue 4 weeks from our wedding date, (due to covid) so we went with a special all inclusive package with Belcroft. I personally think that perhaps they were just ill prepared for the pandemic and the unknowns. As a business owner I can sympathize with this, however the way things have since been handled by them has made us extremely frustrated, disappointed and completely devastated for the day that it could have been at such a beautiful venue if only the staff and vendors who were included with our package, delivered as promised. Hopefully this is an isolated incident however thought we deserved to state our true, honest and sincere experience with this venue from a personal standpoint. Luckily, our photographer was amazing as was our florist and we have some beautiful photos of the good times we managed to have in between the chaos of Belcrofts slip ups. Even though they are refusing to take any responsibility, we have already been asked by a few big wedding retailers and websites to have our wedding/photos featured and will not be mentioning anything about Belcroft, which is a shame.

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