Reviews for Pillar and Post
Reviews
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4.4 out of 5 rating
4.4 out of 5 rating
42 reviews
88% recommend it
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![Ani]()
Ani Sent on 30/09/2023Beware!! Horrible
Please beware! I have been visiting this venue for almost a decade and have always had a great experience which is why I chose it as my wedding venue. It was the absolute worst experience my wedding was ruined in the sense that the stress was so high I could not relax and enjoy the day. I was not advised of a bridal suite, by the time I inquired about it there was no options left for me or my fiancé. He got ready in a boardroom with no full length mirrors just one small mirror. I had to get ready in our room. When we arrived we had to fight tooth and nail for our room as we were told there was a mistake and our room was never booked. During the entire process we would call the venue asking them to process deposits they did not follow the deposit schedule. They kept telling us oh it’s loose we can change the dates whenever we please so we left it alone. On the day of the wedding we were told via email if we didn’t pay our balance (to which we were not advised of until THAT day) our “event” would be cancelled. This was 3 hours before the wedding. We asked the front desk to come to us to retrieve a credit card they refused and told us if we didn’t go to the reception they would cancel the “event”. We have been calling the venue for the last 2 weeks to discuss these issues with no calls back. There was also a wedding ceremony before ours whos reception was elsewhere. The venue allowed that wedding to enter into OUR reception venue (not part of ceremony and in separate location) and sit at our tables eating and drinking. Our family had to kick them out and change table cloths that had crumbs and spills all over. Horrifying experience to say the least. Please be careful -
![Leah]()
Leah J. Sent on 24/08/2023great venue, some hiccups, still worthwhile
this venue is absolutely beautiful and the food was incredible but we had quite a few snags and poor communication with the main office and very little contact with the onsite coordinators. if we hadn’t of hired our own wedding planner it would have been really stressful. the issues included bumping us out of our ceremony space and trying to change the time after we’d done our invites because they double booked it, and not processing payments on time. we had to reach out repeatedly to arrange our tasting multiple times and sort out the final details. at the end of the whole thing they just sent us our final invoice with no information. our personal wedding planner saved our day completely despite all the hiccups.
on the day of our wedding service was great and everything went well. all the on-site staff were incredible and the food was amazing. i was just disappointed with the planning experience.
the barn is an amazing venue and I would still recommend it despite some of the lead up stress. -
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![Jessie]()
Jessie Sent on 30/12/2022Perfect venue for a Christmas wedding
We absolutely loved our wedding. Guests said they had the most relaxing weekend at the hotel and said the wedding was so beautiful. Having everything on site made life easier. Our wedding coordinator Annette was just lovely and so understanding, even when we were late to our own ceremony.
The men’s day of room was so much fun. The spa was perfect, the ceremony & reception room was beautiful, and partially decorated which saved us. And the staff, including the bartender was just amazing! -
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![Maverick]()
Sent on 06/12/2022Very beautiful venue
We got married here August 2021. The venue and gardens at pillar were a beautiful location for our perfect day. Food was fantastic at the wedding and exactly as we remembered it at our tasting. Everything exceeded expectations and we could not have been more thrilled. I will say in the planning stages responsiveness and communication could have been better but they were very flexible in making everything come together. -
![Stephanie]()
Stephanie K. Sent on 30/11/2022Beautiful Venue and Excellent Service
Everyone at Pillar and Post was wonderful to work with through our wedding planning process. It is such a beautiful location and the food was amazing! -
![Ashley]()
Ashley F. Sent on 24/10/2022Wonderful!
The perfect fall wedding! The outside ceremony was amazing! The food was delish! No complaints! -
![Serena]()
Serena D. Sent on 24/07/2022We are so happy we chose Pillar and Post!
Pillar and Post is beautiful. Our outdoor ceremony at Miller House and reception in the Upper Canada Hall was perfect!
Planning process: Our coordinator Farin always responded very quickly answering all of my many questions. Planning was smooth and organized!
Food: Amazing! The quality was so good and everything was cooked perfectly. Our guests are still telling us how amazing the food was and how impressed they were.
Bar: Our bartender Jason was fantastic! He handled our 100 person wedding by himself and no one ever waited for a drink. He went over and above his duties as well. He even got the red wine stain out of my husband's shirt!
We couldn't say enough great things about Pillar and Post. We would highly recommend!! -
![Mireille]()
Mireille B. Sent on 07/05/2022Very Dissapointed
Had a viewing of the venue and really liked the look of the rooms that were shown to us. The let down came when I sent an email the next day for more information because I had thought up of some questions after I returned home. I sent my email in March and I still haven't gotten a response, so I have booked my wedding somewhere else.Pillar and Post's reply:
We truly wish you all the best Mireille.
We did enjoy showing you the Hotel and we did reply back to you right after the tour with information. In the package we gave was our phone number and direct email.
We did not receive a follow up email from you with questions.
The name we have on file is Mireille Bilodeau with your email address - mimieb@gmail.com. So sorry you didn't receive our what you were looking for.
Again all the best!
The Vintage Hotels Wedding team
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