Booking our honeymoon with goway (and specifically Melissa Lee) was our only wedding regret. Working with them was stressful in the lead up to the honeymoon, and when we arrived in Europe for our honeymoon it got even worse. Melissa was nearly impossible to reach during the planning process (it often took 4+ emails to get a response)and booking delays resulted in our flights costing $2000 more than initially quoted. When we arrived in Europe we found our hotel reservation had been cancelled by their agency two days prior. The information included in our itinerary was also incomplete or incorrect which caused us to miss out on major portions of our days while we contacted them to resolve.

Furthermore, Goway is not a traditional travel agent, they are a wholesaler. So there is no transparency in pricing and the middle-man booking relationship caused out to miss out on all benefits of booking through our own cards (as we have done with other agents). If this had been communicated to us during booking when we asked that question we would have chosen another agency. We also found that the price we paid to goway for many of the reservations was higher than what we would have paid if we booked them ourselves.

I would caution anyone against using goway. It has been the biggest regret of our wedding planning process.