Reviews for Romantic Planet Vacations

Reviews

+13 User photos

• Rebecca G. Sent on 08/05/2024
  1.2 out of 5 rating

  1.2
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  Disappointing Experience

  Our experience booking our destination wedding with Tasha Walsh at Romantic Planet Vacations was disappointing. Initially, she was attentive and extremely helpful. Once our deposit was paid, communication became sporadic. It took weeks to get a response, and even then, she cherry-picked which emails to address and would not answer phone calls. Our preferences were not taken into account when scheduling, and she only offered group packages from Air Canada Vacations (which offered terrible flight times) neglecting to explore other airlines. When we pushed her to look into WestJet flights, she made us feel like it was too much work for her to do. Additionally, when we requested to extend our stay and explore another destination, she failed to follow up with any information On that destination. It seemed she went away for business on a monthly or bi-monthly basis, rarely checking her emails and not calling back during these times.

  Our experience booking our destination wedding with Tasha Walsh at Romantic Planet Vacations was disappointing. Initially, she was attentive and extremely helpful. Once our deposit was paid, communication became sporadic. It took weeks to get a response, and even then, she cherry-picked which emails to address and would not answer phone calls. Our preferences were not taken into account when scheduling, and she only offered group packages from Air Canada Vacations (which offered terrible flight times) neglecting to explore other airlines. When we pushed her to look into WestJet flights, she made us feel like it was too much work for her to do. Additionally, when we requested to extend our stay and explore another destination, she failed to follow up with any information On that destination. It seemed she went away for business on a monthly or bi-monthly basis, rarely checking her emails and not calling back during these times.
• Meagan N. Sent on 04/12/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Impeccable service!!

  Tracy Keith was more than we could have hoped for! We tried two travel agents before her, and wish we knew about her from the beginning!
  She was very attentive, knowledgeable, helpful, and friendly. She took care of booking our wedding, and all of our other 46 guests were also taken care of very well!
  I miss talking to Tracy regularly now that the wedding is over 😊

  Tracy Keith was more than we could have hoped for! We tried two travel agents before her, and wish we knew about her from the beginning!
  She was very attentive, knowledgeable, helpful, and friendly. She took care of booking our wedding, and all of our other 46 guests were also taken care of very well!
  I miss talking to Tracy regularly now that the wedding is over 😊

  Romantic Planet Vacations's reply:

  Thank you soooo much Meagan! Your kind words truly mean the world to us. Tracy works extremely hard to ensure the best service and takes this dedication to heart. You just made our day! From Tracy, myself and everyone on the team at Romantic Planet Vacations, a sincere congratulations goes out to you both!
• M Mckillop Sent on 12/03/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  10 year Anniversary Trip

  We used Romantic Travel Vacations to help us book a romantic trip of a lifetime for our 10th anniversary.
  Our agent Tasha Walsh was professional, understood our requirements and helped us book the perfect trip to reconnect and refresh! Our 8 day cruise to the sunny Aruba, Bonaire and Curaçao was just amazing.
  Thank you for everything and memories to last a lifetime.
  

  We used Romantic Travel Vacations to help us book a romantic trip of a lifetime for our 10th anniversary.
  Our agent Tasha Walsh was professional, understood our requirements and helped us book the perfect trip to reconnect and refresh! Our 8 day cruise to the sunny Aruba, Bonaire and Curaçao was just amazing.
  Thank you for everything and memories to last a lifetime.
  

  • +4 Photos

  Romantic Planet Vacations's reply:

  This is amazing and thank you so much for sharing your experience and photos too! Tasha is so dedicated to her clients and does an exceptional job at taking care of their travel needs. We really appreciate your feedback. Thank you 🥰
Are you interested?
Send a message
• Marcia A. Sent on 20/02/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Thank you Tasha

  It is a joy to tell the story of working with Tasha Walsh's business. 💜
  In Sept 2019, we choose to have a Destination Wedding in Fall 2020. Tasha was instrumental in helping us find the perfect resort that checked the boxes for our Location, Guest Demographics, Venue Dreams and Service level. She handled all the travel arrangements across at least 3 provinces so it was seamless for me. Then in March 2020 COVID hit. She was amazing in communicating the constantly changing COVID situation. She managed changing guest expectations and family situations. We had a beautiful Destination Wedding in 2021 and Tasha was a priceless support in making it happen.
  Share her links from the comments with couples you know who are newly engaged. And start packing your bags…
  

  It is a joy to tell the story of working with Tasha Walsh's business. 💜
  In Sept 2019, we choose to have a Destination Wedding in Fall 2020. Tasha was instrumental in helping us find the perfect resort that checked the boxes for our Location, Guest Demographics, Venue Dreams and Service level. She handled all the travel arrangements across at least 3 provinces so it was seamless for me. Then in March 2020 COVID hit. She was amazing in communicating the constantly changing COVID situation. She managed changing guest expectations and family situations. We had a beautiful Destination Wedding in 2021 and Tasha was a priceless support in making it happen.
  Share her links from the comments with couples you know who are newly engaged. And start packing your bags…
  

  Romantic Planet Vacations's reply:

  Thank you Marcia for your exceptionally kind words. It means alot to our team and especially to Tasha, who is one of our top senior destination wedding experts. Yes, the pandemic was a difficult time to navigate but working with the experts really makes a difference. Thank you for sharing your positive experiences.
• Tash W. Sent on 15/02/2023
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Exciting and informative

  I thought everyone was very knowledgeable and explored a wide variety of unique places k

  I thought everyone was very knowledgeable and explored a wide variety of unique places k

  Romantic Planet Vacations's reply:

  Thank you so much Tash! We appreciate the kind words as it means alot to our team who works very hard.
• Montana B. Sent on 09/02/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  5 ⭐️⭐️⭐️⭐️⭐️

  
  Went to the destination wedding/honeymoon expo. There were a perfect amount of vendors. LOTS of great information. And AMAZING door prizes. Would definitely recommend!
  

  
  Went to the destination wedding/honeymoon expo. There were a perfect amount of vendors. LOTS of great information. And AMAZING door prizes. Would definitely recommend!
  

  Romantic Planet Vacations's reply:

  Thank you Montana for attending the Romance Travel Show and participating in the event. We love what we do and appreciate your feedback and kind words.
• Christa F. Sent on 12/05/2022
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Avoid Romantic Planet at all costs

  Avoid Romantic Planet at all costs unless you want a host of undue stress and tears on your wedding day.
  
  - Ignoring our photographer when she said she couldn't find her flight reservation but could find her husband's, leading them to be left behind and costing the couple a suprise $600 to get them there.
  
  - Almost stranding the bride and groom with their small children in Toronto due to further negligence. (Groom fixed the issue, NOT Romantic Planet)
  
  - Nobody answers phones on weekend despite them booking clients to fly out on weekends, so if there are any issues (like above) you are completely and utterly on your own.
  
  - Communications slow to a crawl as soon as payment is recieved and if anything goes wrong it's a cyclical game of pass the buck.
  
  Absolutely abhorrent service
  Book things yourself before hiring Romantic Planet.

  Avoid Romantic Planet at all costs unless you want a host of undue stress and tears on your wedding day.
  
  - Ignoring our photographer when she said she couldn't find her flight reservation but could find her husband's, leading them to be left behind and costing the couple a suprise $600 to get them there.
  
  - Almost stranding the bride and groom with their small children in Toronto due to further negligence. (Groom fixed the issue, NOT Romantic Planet)
  
  - Nobody answers phones on weekend despite them booking clients to fly out on weekends, so if there are any issues (like above) you are completely and utterly on your own.
  
  - Communications slow to a crawl as soon as payment is recieved and if anything goes wrong it's a cyclical game of pass the buck.
  
  Absolutely abhorrent service
  Book things yourself before hiring Romantic Planet.

  Romantic Planet Vacations's reply:

  We are sorry that your photographer was late for their flight and as such, the gate closed and they were forced to find an alternative option. Unfortunately we have no control over clients who miss their flights for arriving late. We had provided the full travel documents including the PNR, flight times and airline ticket #s well in advance and also advised all guests, including your photographer, to arrive to the airport at least 3 hours prior to departure.
• Darryl A. Sent on 11/05/2022
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  poor service

  Watch out! If your trip is cancelled, you may not get your refund. I have been waiting over 2 years and it is still " being processed". Can't get a timeline as to when i will receive it.

  Watch out! If your trip is cancelled, you may not get your refund. I have been waiting over 2 years and it is still " being processed". Can't get a timeline as to when i will receive it.
• Alexxandra R. Sent on 23/03/2022
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Sint Maarten - Destination Wedding

  We met Corinne at the "Toronto Destination Wedding and Honeymoon Expo" by Romantic Planet Vacations and connected right away! She was very kind and patient since the beginning and helped us with booking our destination wedding to Sint Maarten, where we stayed at the Sonesta Maho Beach Resort, Casino and Spa. We had a fairly large group of approximately 60 guests on the trip, which had to be postponed twice (due to covid), before we were finally able to tie the knot! I know it must have not been easy dealing with everyone and especially because we had guests coming from different parts of the world, but she made it happen! Thanks so much for all your help and support, Corinne! 😊
  - Alexandra & David

  We met Corinne at the "Toronto Destination Wedding and Honeymoon Expo" by Romantic Planet Vacations and connected right away! She was very kind and patient since the beginning and helped us with booking our destination wedding to Sint Maarten, where we stayed at the Sonesta Maho Beach Resort, Casino and Spa. We had a fairly large group of approximately 60 guests on the trip, which had to be postponed twice (due to covid), before we were finally able to tie the knot! I know it must have not been easy dealing with everyone and especially because we had guests coming from different parts of the world, but she made it happen! Thanks so much for all your help and support, Corinne! 😊
  - Alexandra & David

  Romantic Planet Vacations's reply:

  Dear Alexandra and David,
  Congratulations on your wedding! We are so truly excited for you both and we feel grateful to have been a part of this incredible holiday. We appreciate your feedback and wish you both the very best and look forward to connecting again for your future travels!
  Sincerely;
  Romantic Planet Vacations
• Tasha S. Sent on 18/11/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great customer service

  Worked with Corrine and she made the process less stressful.

  Worked with Corrine and she made the process less stressful.

  Romantic Planet Vacations's reply:

  Dear Tasha,
  Thank you ever so much for your recognition of the hard work and efforts our team makes for your travel reservation. We greatly appreciate the time you have taken to share your experience! Safe travels! :)

Are you interested?

Send a message