Reviews for Crowne Plaza Kitchener-Waterloo

Reviews

• Featured

  Shivani M. Sent on 17/11/2022
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  Amazing experience with Crowne plaza

  for us, Ms. Devika was the one who was right there with us at every point of our preparation. She was very co-operative and for that matter, the whole management. great service, great location.

  for us, Ms. Devika was the one who was right there with us at every point of our preparation. She was very co-operative and for that matter, the whole management. great service, great location.
• Craig L. Sent on 20/08/2023
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Magical Dream Wedding from a Fairytale

  The first time we visited the venue, we realized that this was the location to be. It took a lot of work to ensure that the wedding would come to life, and we were so pleased with how everything turned out. A HUGE thank you to the working team, specifically Devika, Shika, David, Vishnu, Shivam & all others who contributed mightily to making our dream wedding come true. If anyone recommends a location for where to host a wedding, Crowne-Plaza is the place to be!

  The first time we visited the venue, we realized that this was the location to be. It took a lot of work to ensure that the wedding would come to life, and we were so pleased with how everything turned out. A HUGE thank you to the working team, specifically Devika, Shika, David, Vishnu, Shivam & all others who contributed mightily to making our dream wedding come true. If anyone recommends a location for where to host a wedding, Crowne-Plaza is the place to be!
• Salena Sent on 19/08/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Amazing Event Planning Experience!

  Abin and Devika were amazing to work with! They were so helpful and accommodating with every issue we had. As first time event planners, they walked us through the process and have us an amazing package. I would HIGHLY recommend working with both Abin and Devika if your looking to have a smooth sailing, amazing, and memorable event!

  Abin and Devika were amazing to work with! They were so helpful and accommodating with every issue we had. As first time event planners, they walked us through the process and have us an amazing package. I would HIGHLY recommend working with both Abin and Devika if your looking to have a smooth sailing, amazing, and memorable event!
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• Stephan L. Sent on 11/08/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Work Outing

  The most professional and amazing experience. Devika and Neha made the entire process to book the venue simple and easy.

  The most professional and amazing experience. Devika and Neha made the entire process to book the venue simple and easy.

  Crowne Plaza Kitchener-Waterloo's reply:

  Hello Stephan,
  Thank you so much for your kind words and this definitely give us the drive to work even more towards the future events!
  Hoping to see you back soon.
  Regards
  
  Devika Unni
  Crowne Meetings Director
  
• Salima S. Sent on 20/07/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing service and affordable

  Great! I would recommend to anyone.

  Great! I would recommend to anyone.
• Meesha P. Sent on 13/07/2022
  4 out of 5 rating

  4.0
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Response time
    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  White wedding - Indian Food

  The venue was amazing. The décor was setup so nicely as we expected. We loved each and every detail of the wedding. The food was delicious and we had the amazing experience of having our own cuisine. Overall we loved it.

  The venue was amazing. The décor was setup so nicely as we expected. We loved each and every detail of the wedding. The food was delicious and we had the amazing experience of having our own cuisine. Overall we loved it.

  Crowne Plaza Kitchener-Waterloo's reply:

  Hello Meesha,
  
  We are extremely happy to make your big day a little more special for you!
  Thank you so much for your words and all the very best to an amazing future ahead :)
  
  Devika Unni
• Meesha P. Sent on 11/07/2022
  3.8 out of 5 rating

  3.8
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  White wedding for Indian people

  We had a really nice service. The staff was really accommodating. We had a option of great Indian food. The decor was good👍🏻 It is a good option an under budget if you are looking small gathering wedding. We had plenty of place for the guests to sit and dance…

  We had a really nice service. The staff was really accommodating. We had a option of great Indian food. The decor was good👍🏻 It is a good option an under budget if you are looking small gathering wedding. We had plenty of place for the guests to sit and dance…

  Crowne Plaza Kitchener-Waterloo's reply:

  Hello Meesha,
  
  We are extremely happy to make your big day a little more special for you!
  Thank you so much for your words and all the very best to an amazing future ahead :)
  
  Devika Unni
• Sylvie Sent on 13/10/2021
  4 out of 5 rating

  4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  Very nice place for a venue

  I had a good experience, satisfied.

  I had a good experience, satisfied.

  Crowne Plaza Kitchener-Waterloo's reply:

  Thank you for the review, Sylvie. It was our pleasure hosting your event at the Crowne Plaza Kitchener-Waterloo.
  
  Thank you, and stay safe.
  
  Regards,
  Abin Abison
  
  Regards,
  Abin Abison
• Nusrat Sent on 29/09/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Excellent service

  Best experience we had in celebration our sons small wedding event. Staff was extremely helpful

  Best experience we had in celebration our sons small wedding event. Staff was extremely helpful

  Crowne Plaza Kitchener-Waterloo's reply:

  Thank you for the review, Nusrat. It was our pleasure hosting your event at the Crowne Plaza Kitchener-Waterloo.
  
  Thank you, and stay safe.
  
  Regards,
  Abin Abison
• Svetlana N. Sent on 10/03/2021
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wedding dinner reception

  This venue lived up to almost everything we imagined. In most areas it surpassed our expectations with care and service. They were very timely and offered many extras like champagne and food to the wedding party in their wedding suites. The only complaint I can say ( and it's not with any of the planning ) was that the bride's little brother (12yrs old) was seated at a table 9lose the the bridal party) with cousins ranging from ages 11-18yrs. We specifically ordered the adult meals (beef and salmon in each plate) for the older ones, but they were given chicken fingers and fries. When the bride's brother and the older children told the server that they ordered the adult meals, she brushed them off and said "its fine, you're just a bunch of kids anyway ". I wish they would have told us at the wedding because we would have had them bring out the proper meals for them. Our son (the bride's brother) only told us this on our way home from the reception. I Would say that it was just a server that didn't care and not the organization, because they prepared all of the meals and sent 9 adult individually packaged meals that were not eaten home with us. I just wish our son could have enjoyed that meal at the wedding instead of reheated the next day.
  All in all it was a beautiful wedding that went off without any issues other than a server who didn't do her job properly that day.
  The Crowne Plaza was very accommodating. They held onto the remaining wedding cake (refrigerated)until the following Monday and anything else that we had left there.
  It was a very good experience for us and our guests over all.

  This venue lived up to almost everything we imagined. In most areas it surpassed our expectations with care and service. They were very timely and offered many extras like champagne and food to the wedding party in their wedding suites. The only complaint I can say ( and it's not with any of the planning ) was that the bride's little brother (12yrs old) was seated at a table 9lose the the bridal party) with cousins ranging from ages 11-18yrs. We specifically ordered the adult meals (beef and salmon in each plate) for the older ones, but they were given chicken fingers and fries. When the bride's brother and the older children told the server that they ordered the adult meals, she brushed them off and said "its fine, you're just a bunch of kids anyway ". I wish they would have told us at the wedding because we would have had them bring out the proper meals for them. Our son (the bride's brother) only told us this on our way home from the reception. I Would say that it was just a server that didn't care and not the organization, because they prepared all of the meals and sent 9 adult individually packaged meals that were not eaten home with us. I just wish our son could have enjoyed that meal at the wedding instead of reheated the next day.
  All in all it was a beautiful wedding that went off without any issues other than a server who didn't do her job properly that day.
  The Crowne Plaza was very accommodating. They held onto the remaining wedding cake (refrigerated)until the following Monday and anything else that we had left there.
  It was a very good experience for us and our guests over all.

  Crowne Plaza Kitchener-Waterloo's reply:

  Thank you for the review, Svetlana. It was our pleasure hosting your wedding at the Crowne Plaza Kitchener-Waterloo . Apologies for the issue that you faced on that day, we will make sure that we rectify this in the future. Happy to hear that the food, and the service was amazing :)
  
  We wish you all the best for your future. Thank you, and stay safe.
  
  Abin Abison

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