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Reviews for Eldorado Resort

Eldorado Resort

Eldorado Resort

Kelowna, British Columbia
4.4 out of 5 rating, 16 reviews
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Reviews

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4.4 out of 5 rating
4.4 out of 5 rating
16 reviews
89% recommend it
  • Quality of service
    4.4 out of 5 rating
  • Response time
    4.6 out of 5 rating
  • Professionalism
    4.4 out of 5 rating
  • Value
    4.4 out of 5 rating
  • Flexibility
    4.4 out of 5 rating

Awards

  • Michelle
    Michelle Sent on 23/08/2022
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Beautiful venue and very spacious

    We loved the rooftop venue for the ceremony. Lots of beautiful spots for photos

    Eldorado Resort's reply:

    Thank you for the wonderful review and sharing your beautiful photographs, Michelle!
    We are so happy that you found the Eldorado to be your perfect venue.

    Congratulations & all the best,
    Lexxie Rush
  • Marissa
    Marissa Sent on 13/08/2022
    1.4 out of 5 rating
    • Quality of service
      2 out of 5 rating
    • Response time
      2 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      1 out of 5 rating
    • Flexibility
      1 out of 5 rating

    Lacked professionalism and communication

    The location was wonderful… I will have to say planning our wedding there was not wonderful. The communication was absolutely horrific, we did not get a food voucher as we could not do a food sample for our actual wedding meal, prior to. We requested 4 drink tickets be given to each guest on arrival to our wedding… this was not provided until questions were asked by my father-in- law… these tickets were paid in full by my spouse and I. Once the tickets were given out, most didn’t use them as it was closer to the end of our night.
    We did not receive a lot of time to set up the hall (noon day of the...
  • illustration stars

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  • Giuseppe
    Giuseppe Sent on 05/10/2021
    4.2 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Response time
      5 out of 5 rating
    • Professionalism
      3 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      3 out of 5 rating

    The most Incredible Wedding Experience

    We had an incredible wedding reception at the Iconic Hotel Eldorado. The venue was perfect for our family and friends to experience the best location to have an intimate wedding reception.

    Eldorado Resort's reply:

    Thank you for your review, Giuseppe! I am thrilled to hear your special day was enjoyable. The constant and last minute changes to the government restrictions were certainly challenging but I'm so happy you were able to make the best of it and have an amazing day!
    All the best to you both. ~Erika
  • K
    Kash Sent on 18/04/2021
    2.6 out of 5 rating
    • Quality of service
      3 out of 5 rating
    • Response time
      3 out of 5 rating
    • Professionalism
      2 out of 5 rating
    • Value
      2 out of 5 rating
    • Flexibility
      3 out of 5 rating

    Beautiful Venue, Subpar experience

    My husband and I got married here in September 2019. Our issues started shortly after the Eldorado’s long time wedding coordinator left her position. Over the months leading up to the wedding we were assigned 3 different coordinators (who subsequently would quit shortly after taking their position). Communication was slow and unorganized with the hotel as they were going through many staffing and booking system changes.

    When we checked-in the night before the wedding, check-in was also chaotic and our guests later reported rooms were not ready for them on time. No one offered to help us with our luggage. We booked two rooms for that weekend- a suite and heritage room. The heritage room was comically small...

    Eldorado Resort's reply:

    Dear Kash,
    Thank you for leaving your comments about your past experience at the Resort.
    We are sincerely sorry to hear that it was not as expected, as we are normally known for our exceptional service and attention to detail.
    Since your wedding reception in 2019 there have been a lot of changes in the resort, but appreciate your feedback so that we can use this as a teachable moment with our teams, to ensure that this doesn’t happen again.
    When your travels next bring you back to Kelowna we hope that we’ll have the opportunity to welcome you back.
    Warm regards,
    Erika Swanson, Conference Services Manager & The Eldorado Resort Team
  • Stefanie
    Stefanie Sent on 15/02/2021
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Best Venue!

    With a beautiful venue, great location, and amazing food, the Eldorado was our first choice when looking for a wedding venue. It really is a dream venue and after a tour we knew we had to book it. We are so grateful for all that Erika did for us through the planning process. She was always available to answer all of our questions, updated us with any changes due to the pandemic, and met with us to go over all the little details, which made the day run so smoothly. The venue was set up perfectly, the food was amazing with great options for our vegetarian guests, and the staff were incredibly helpful. We highly recommend the Eldorado!

    Eldorado Resort's reply:

    Thank you for your wonderful review, Stefanie. I am so happy you found Eldorado to be the perfect venue for you! I'm glad to hear the food and the wedding was enjoyed by all.
    Thank you for your kind words and patience during the COVID planning process.
    All the best.
    ~Erika
  • Shelby
    Shelby Sent on 28/11/2020
    5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Perfect Day!!

    Exceptional Staff. Gorgeous venue. Everything detail taken care of. Seamless event. What amazing staff, what an amazing venue. We cannot say enough about how the staff at the Eldorado Hotel handled our wedding having to be rescheduled. We had planned our wedding for a year and a half and then Covid hit. In our initial conversation with Erika, the Conference Services Manager, we were told that they would do anything to accommodate our wishes...plan a smaller wedding, reschedule our date... and oh man did they deliver! We moved forward with a smaller event, but the staff made our wedding feel like the most amazing wedding ever. Erika was with us every step of the way, guiding and supporting us,...

    Eldorado Resort's reply:

    Thank you for your thoughtful review, Shelby! I am so happy, despite the COVID restrictions, we were able to move ahead with a beautiful, intimate wedding for you. I am glad to hear you enjoyed the food and the wonderful staff. All the best, and I hope to hear from you again!
    ~Erika
  • C
    Catherine Sent on 30/08/2020
    5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Amazing small wedding at the Manteo

    Everything at the Manteo was fabulous and I cannot recommend it enough. The team was responsive, flexible, and accommodating, the venue itself is incredible with beautiful scenery, and the food was amazing.
  • M
    M Innes Sent on 13/08/2020
    5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating

    Perfect Wedding

    During a pandemic, a wedding planned on short notice, a day of biblical weather....the staff and management could not have been nicer or more helpful and attentive or more flexible. In the end it was perfect, the service was held outdoors as planned, totally stress free thanks to the wonderful management and staff. The wedding dinner exceeded all our expectations, everything was delicious. I can not rate the experience highly enough, thank you!
  • M
    Mikhail Sent on 27/08/2019
    4.8 out of 5 rating
    • Quality of service
      4 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating
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      5 out of 5 rating

    Good experience

    There was a few hiccups throughout the night, but the service was good and the food was amazing! We had a handful of vegetarians and they all loved the options they had!
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