Reviews for Fraser River Lodge
Reviews
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4.8 out of 5 rating
4.8 out of 5 rating
40 reviews
96% recommend it
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![Tianna]()
Tianna T. Sent on 06/12/2024Nice views, terrible communication
While the view and photos for my wedding was amazing, the staff and communication was a nightmare. They would go back on their word and change "rules" after the down deposit was paid. They stated that taper candles are not permitted but in our emails I have proof with a photo asking for permission if they were suitable as long as flame was enclosed in which they said yes to. Come to actual day they said they are not permitted, completely disregarding their written approval and charged me for "damaged linens" When all of this could have been prevented had they actually said no to the candles in the first place. We asked multiple times for photo proof of said damage and the would not send photos. We asked to keep the linens so we can resell them ourselves. My aunt got the linens from the venue and they are still white. I wish we could have had the promised photo proof before they took money out of our account. Prior to booking I was promised I could book a site viewing come spring as we booked venue date in mid winter and we are from out of town and couldn't drive due to roads. Come spring time I contact them to book a site visit in which they responded they don't do site visits. I screenshotted their previous email saying they would and then they allowed my mom to view as they couldn't make a date work for me. During our finalized meeting a month prior to the wedding they told me we could bring in our own late night snack without an additional fee. Night of the wedding they pull my husband aside interrupting him mid conversation that he was having with a guest to say we will be getting charged a $200 fee for supplying a late night snack. Luckily the next day we disputed that charge with them. Each staff member would tell us something different and were not at all on the same page. Which was extremely frustrating. There were many tears shed during this stressful time due to their lack of communication and changing their minds on policies. Even day of, staff weren't approachable. I had other vendors attend my wedding that day as I hired them for services and they ALL had clients with the same issues we had. We trusted the reviews on google, but unfortunately they delete the poor ones. Would never recommend this venue purely due to staff and management. I have formerly worked in the wedding industry for 10 years and have never seen a bride be treated this poorly. I just want awareness to be shared so brides can go in knowing what to expect. Keep all emails and have everything agreed upon in writing. They also up charged me an extra $10 per person 5 months prior to wedding. In which they do to every bride. Give them a lower rate, pay deposits and then up the food fees. I know Fraser River Lodge and their management won't do anything about this, I just hope they can properly train all mangers and staff to know ALL the same information when speaking to clients so people don't get told one thing and then later find out that isn't the case and get charged with hidden fees down the road.Fraser River Lodge's reply:
Hello Tianna,
We would like to note that this review references the same concerns brought up in a review left yesterday by another family member. While we have already addressed these points, we are happy to clarify further. We want to assure you that our reviews and reputation are excellent because of the service we offer. It is not possible for a company to delete negative reviews.
Regarding the taper candles, we understand how frustrating this situation must have been for you. Our team approved their use with the condition that the flame would be enclosed, as stated in our communication. Unfortunately, the way the candles were used on the day resulted in damage to our linens. Our intention was never to cause inconvenience, and we apologize for the frustration this caused. You are correct that we should have said no to these candles, however we will always try to accommodate a couples request for their special day and it is unfortunate that the wax was not contained. This is why we agreed to pay for half of the linens which was agreed upon as a fair compromise.
As for your request to book a spring site visit, we regret that our scheduling constraints led to a miscommunication about your availability to view the venue. We did our best to accommodate your visit, but we did not have the availability at the time as we were booked with other private events. We turned down several tour requests on your wedding day as well to ensure you had the same exclusivity as the other couples.
The wedding agreements states this about outside food(late-night snack falls under this)
“Food Services: Fraser River Lodge is responsible for providing fresh quality food to our guests. Due to Food Safe regulations, food may not be brought in or removed from the premises with the exception of wedding cakes.”
We understand how frustrating this situation was and sincerely apologize for the interruption it caused on your wedding day. While the staff member was clarifying the policy regarding outside food, we acknowledge the timing was inappropriate and apologize for that. Please note that the fee was not charged.
Concerning the $10 per person increase, this adjustment was made to align with rising food costs at the time per your booking agreement, which affected many businesses. However, we are pleased to share that food prices have stabilized, and this is no longer an ongoing charge moving forward. We hope this will provide peace of mind to future couples planning their special day with us.
We take the issue of consistency and communication very seriously and as the General Manager I have communicated in depth not only with my team, but with your various family matters about any questions they had. We sincerely wish that you had reached out to us directly to discuss these concerns at the time, as we would have welcomed the opportunity to address them and work toward a resolution. If you would still like to speak further, I invite you to contact me at gm@fraserriverlodge.com and I would be happy to discuss this with you.
We truly wish you and your husband every happiness in your future together.
Claudette Krahn
General Manager -
![Ruzzel]()
Ruzzel M. Sent on 21/04/2024The Fraser River Lodge brought our wedding plan to life!
Apart from having the perfect backdrop for a wedding, Fraser River Lodge separates themselves from other venues through their accommodations, ceremony, and reception options. Their staff were supportive from the day we reached out to the minute we left the property on the day after our wedding. -
![Emily]()
Emily H. Sent on 12/03/2024Incredible Venue
The lodge was amazing and so professional with our wedding day. They took care of so many details! Having their help with the tables, chairs, linens, food and day of coordination of events was invaluable and affordable. We were able to work with them and they were flexible with changing our schedule right up to the day of. We were delayed arriving due to a traffic accident and they were so accomadating. The food was incredible - rave reviews from all our guests. The rooms there are beautiful and there was nothing but positive things said by our guests about the view, rooms and food. I would 100% recommend the lodge. -
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![Ashley]()
Ashley Sent on 22/05/2023Absolutel perfection!
From start to finish, it was fun, seamless and easy! They are SO organized and have weddings down to a science! They are so organized, accommodating, patient with questions amd so fun and easy to work with! Our day was an absolute dream and went by flawlessly! I cannot recommend getting married at Fraser River Lodge enough!!!Fraser River Lodge's reply:
Thanks for the review, Ashley! Such a beautiful day, I'm glad it went seamlessly. Congratulations!
-Courtney -
![Dyllan]()
Dyllan Sent on 19/01/2023Best. Venue. Ever
When my wife and I started looking for venue, it was hard. Like everyone else, we wanted our wedding venue to look different than others. So that goes the yachts, hotels and anything in the tents. We didn't find Fraser on weddingwire at first. My wife was looking on instagram for rustic weddings and Fraser came up. So, we decided to take a day and check it out along with one other venue nearby. We went to the other venue at first, it was a nice golf course. But they said the ceremony will be in the tent outdoor, so that goes that.
Once we got to Fraser, we met with Wendy. Wendy asked us some questions and proceed to walk us through the venue. As we walked around and saw the mountains, we immediately fell in love. Wendy talk us through all the details, offers and all the things that was included in the package and we reserved the date.
Then COVID hit. Fraser offered one time reschedule for free, so we extended one year out. Unfortunately, it was too soon, so we extended it again with small fee.
Finally, as the date got closer, Wendy and the team started contact us and making sure what we wanted is listed. It was very detailed list and I'm so glad they did this.
We booked for 2 days, one rehearsal dinner (day before) and the wedding day. When we got there for the rehearsal dinner, it was then I realized how amazing this place was.
We were greeted by everyone. Cynthia, the manager of the servers, took care of us. She remembered I don't drink, made sure people always had their drinks or whatever they need. This went on for both days we were there.
Something is really special about Fraser, not only just the views. I think because when you book the venue, the whole venue is yours. There will be no stranger on the premise. So all the staff knows you and your family and you really get treated like VIPs.
On the wedding day, Wendy and the team kept in touch with us, make sure the vendors connected with each other and got what they needed.
It was a bitter sweet moment for us with Fraser. We were "together" for 2 years, keep in touch and continue planning. Then it all came together in 1 day.
Our wedding went very smoothly. Some small hiccup that got addressed quickly. For the ones that didn't, I don't think I remember or it mattered.
I'm not sure if we would have gotten the same treatment or experience had we gone somewhere else. All I know is, all of our family and friends told us how much they enjoyed our wedding and how beautiful the venue is.
Thank you Fraser and everyone on the team for taking care of us (and our family and friends) and made our special day even more special. -
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![Mikayla]()
Mikayla M. Sent on 19/11/2022Mikayla & Max - Wedding Date: October 29, 2022
We cannot thank Wendy and her incredible staff enough for how amazing our wedding weekend out at the Fraser River Lodge went! You made us feel so welcome and taken care of and we had to worry about nothing and that meant a lot. The day exceeded our expectations thanks to all of you, we are so grateful!Fraser River Lodge's reply:
Hi Mikayla & Max, Thank you so much for your review, we appreciate you taking the time to do so. We are so delighted that we were able to make you feel taken care of and your day stress free!
We are so happy for you, Congratulations again!
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