Teanna L. Sent on 10/09/2021
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Quality of service
2.0 out of 5 rating
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Response time
3.0 out of 5 rating
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Professionalism
3.0 out of 5 rating
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Value
4.0 out of 5 rating
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Flexibility
4.0 out of 5 rating
They need to hire a new team
We were over the moon excited for our wedding at the Harrison Resort. The resort itself is amazing, and we have been there time and time again and always enjoyed our stay.
I do wish the same could have been said our wedding weekend/weeks leading up to it. I have never been one to make reviews, or really complain but for something that cost us so much, and I mean was our wedding day, these issues shouldnt have occurred at all.
Firstly, reaching the resort was near impossible to begin with. We got married at the end of August, and hadnt heard from the resort since January 2021. A few months prior, I tried reaching out, and got no reply each time. I really started to reach out in June, and heard back once, but after trying again in July to ask questions and not recieving a response I got frustrated. I emailed again at the beginning of August (our wedding was weeks away), and voiced my frustrations at the fact that it had been very hard to get any communication back, and that i was stressed out that it was WEEKS from our wedding and we had nothing finalized for food/drinks/ceremony/reception details with the resort! I was fed up with the lack of communication, and of course hearing from other friends who have gotten married telling me they had things situated with their venues months prior, I was nervous, and anxious that we had not. & even more so, I understand finalizing things weeks prior, but not having anything arranged at all weeks before the wedding, is insane! We ended up having a call with the resort 2.5 weeks before the wedding and getting everything arranged. I must say, that there is so much for a bride to worry about in the month leading up to her wedding, that having a venue communicating back with you horribly, and trying to set things up in that last month with said venue, is ridiculous. During all this I did find out my contact had some personal matters to attend to, but there was no out of office reply for their email, and no other contact provided to me prior. You would think that in the event someone is off, another would be covering for them, especially when theyre handling huge events?
We got married on a saturday, at the resort, where no other weddings were taking place. We had pre arranged with the resort for our ceremony space to be ready to go for noon so we could sent some of the groomsmen down to the gardens to decorate! Well, when my mum and the groomsmen went down just after 12, nothing was set up. Our families had to find people in order to get it set up, people we didnt even have contact information for as the people we had been dealing with were not working that day (which we found out about the day before the wedding via email).
After the ceremony ended later in the day, and the reception began, it looked amazing! The resort had set up the room just how we liked, and we had come in and decorated the day prior. The food was delicious, and we loved every bite!
But, even before dinner started, and throughout the rest of the night, I had constant complaints from our guests, family, and wedding party about the attitude of the "coordinators" who were in the room. We also had our MC complain to us about that same individual at the ceremony when they gave her attitude because their sound system wasn't working and she couldn't figure out how to make it work. We provided the AUX cables, the music obviously and had someone there to start it, but it is the resorts issue when the sound system isnt working, not ours, and instead of giving attitude over it, they should have just fixed it.
We were so disappointed to hear that. Although, the same could not be said for one amazing lady who spent the dinner serving wine, coffee, and water. She was amazing, so nice, and I had many people tell me how great and nice she was. I wish I had caught her name, but her kindness and service did not go unnoticed. As did the bartender that night, she was ontop of it and was getting drinks out super crazy fast! One thing to note, we pre paid for 22 bottles of wine for guests for dinner, and 5 of champagne for the head table. Well, we had been told that all 27 bottles had been opened and emptied, but our guests witnessed multiple half empty bottles being taken to the back and into the kitchen area (i assume), and were not brought out again. Why we hadnt had the opportunity to have our glasses re filled with wine during speeches is beyond me, and even more so, if bottles went not drinken throughout dinner, they should have been placed onto the table, or left at the bar for our guests (and us) to enjoy, as they were paid for! At the end of the night if they were not drinken, i would understand them being taken away and dumped out, but right after dinner? No, shouldnt have been that way.
Apart from the day of the wedding, we had issues with front desk staff giving our guests who booked into the room block we had set up for the weekend getting attitude, and just not having friendly service at all. In one case, our guests were told they were in the East tower, and they went to their room number, swiped the card and walked in on an elder lady asleep in bed! Turns out their room was actually in the West tower, and they had been misinformed. I think that it is very concerning that a guest can swipe their card on another guests room and gain access.
They also charged my dads credit card for the wedding night room (which was pre arranged to be free), and then also charged my mother in laws credit card when she went to check us out. like... how does that happen?
Now, two weeks after our wedding, we still haven't received our final invoice, which we were supposed to receive 7 days after departure. I have emailed again.
If you love this resort and want to book your dream wedding there like we did, go for it! Just be cautious, as we also loved this resort and wanted our dream wedding to be there, and it was anything but a dream.
We were over the moon excited for our wedding at the Harrison Resort. The resort itself is amazing, and we have been there time and time again and always enjoyed our stay.
I do wish the same could have been said our wedding weekend/weeks leading up to it. I have never been one to make reviews, or really complain but for something that cost us so much, and I mean was our wedding day, these issues shouldnt have occurred at all.
Firstly, reaching the resort was near impossible to begin with. We got married at the end of August, and hadnt heard from the resort since January 2021. A few months prior, I tried reaching out, and got no reply each time. I really started to reach out in June, and heard back once, but after trying again in July to ask questions and not recieving a response I got frustrated. I emailed again at the beginning of August (our wedding was weeks away), and voiced my frustrations at the fact that it had been very hard to get any communication back, and that i was stressed out that it was WEEKS from our wedding and we had nothing finalized for food/drinks/ceremony/reception details with the resort! I was fed up with the lack of communication, and of course hearing from other friends who have gotten married telling me they had things situated with their venues months prior, I was nervous, and anxious that we had not. & even more so, I understand finalizing things weeks prior, but not having anything arranged at all weeks before the wedding, is insane! We ended up having a call with the resort 2.5 weeks before the wedding and getting everything arranged. I must say, that there is so much for a bride to worry about in the month leading up to her wedding, that having a venue communicating back with you horribly, and trying to set things up in that last month with said venue, is ridiculous. During all this I did find out my contact had some personal matters to attend to, but there was no out of office reply for their email, and no other contact provided to me prior. You would think that in the event someone is off, another would be covering for them, especially when theyre handling huge events?
We got married on a saturday, at the resort, where no other weddings were taking place. We had pre arranged with the resort for our ceremony space to be ready to go for noon so we could sent some of the groomsmen down to the gardens to decorate! Well, when my mum and the groomsmen went down just after 12, nothing was set up. Our families had to find people in order to get it set up, people we didnt even have contact information for as the people we had been dealing with were not working that day (which we found out about the day before the wedding via email).
After the ceremony ended later in the day, and the reception began, it looked amazing! The resort had set up the room just how we liked, and we had come in and decorated the day prior. The food was delicious, and we loved every bite!
But, even before dinner started, and throughout the rest of the night, I had constant complaints from our guests, family, and wedding party about the attitude of the "coordinators" who were in the room. We also had our MC complain to us about that same individual at the ceremony when they gave her attitude because their sound system wasn't working and she couldn't figure out how to make it work. We provided the AUX cables, the music obviously and had someone there to start it, but it is the resorts issue when the sound system isnt working, not ours, and instead of giving attitude over it, they should have just fixed it.
We were so disappointed to hear that. Although, the same could not be said for one amazing lady who spent the dinner serving wine, coffee, and water. She was amazing, so nice, and I had many people tell me how great and nice she was. I wish I had caught her name, but her kindness and service did not go unnoticed. As did the bartender that night, she was ontop of it and was getting drinks out super crazy fast! One thing to note, we pre paid for 22 bottles of wine for guests for dinner, and 5 of champagne for the head table. Well, we had been told that all 27 bottles had been opened and emptied, but our guests witnessed multiple half empty bottles being taken to the back and into the kitchen area (i assume), and were not brought out again. Why we hadnt had the opportunity to have our glasses re filled with wine during speeches is beyond me, and even more so, if bottles went not drinken throughout dinner, they should have been placed onto the table, or left at the bar for our guests (and us) to enjoy, as they were paid for! At the end of the night if they were not drinken, i would understand them being taken away and dumped out, but right after dinner? No, shouldnt have been that way.
Apart from the day of the wedding, we had issues with front desk staff giving our guests who booked into the room block we had set up for the weekend getting attitude, and just not having friendly service at all. In one case, our guests were told they were in the East tower, and they went to their room number, swiped the card and walked in on an elder lady asleep in bed! Turns out their room was actually in the West tower, and they had been misinformed. I think that it is very concerning that a guest can swipe their card on another guests room and gain access.
They also charged my dads credit card for the wedding night room (which was pre arranged to be free), and then also charged my mother in laws credit card when she went to check us out. like... how does that happen?
Now, two weeks after our wedding, we still haven't received our final invoice, which we were supposed to receive 7 days after departure. I have emailed again.
If you love this resort and want to book your dream wedding there like we did, go for it! Just be cautious, as we also loved this resort and wanted our dream wedding to be there, and it was anything but a dream.
