Reviews for Hockley Valley Resort
Reviews
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4.6 out of 5 rating
4.6 out of 5 rating
45 reviews
92% recommend it
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![Emily]()
Emily L. Sent on 16/10/2023Beautiful Venue
Hockley Valley was an excellent choice for our wedding. The fall trees and grounds were a beautiful backdrop for our wedding! Guests had nothing but good things to say about the food and hotel aesthetic. Vice regal room was a beautiful getting ready suite for bridal party. Hotel staff was responsive and friendly. They were always willing to help and answer our planning questions. We did have some inconsistencies with changing of venue coordinating staff which led to some issues. Also the coordinator did not work on Fridays, Saturday and Sundays which made meetings and communication more difficult. Hotel is not flexible with late or early check in. Overall, we had a prefect day and any issues we had were solved along the way! -
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![Sarah]()
Sarah S. Sent on 18/09/2023Overall very positive experience
Restaurant85 and the Montclair Patio checked all the boxes for us. We were looking for a romantic easy going vibe for our wedding with restaurant quality food (no basic banquet food here) and service. We wanted our guests to feel like they moved from an ethereal ceremony space to a relaxing romantic reception. Hockley delivered! There were a few things I think they could have been more flexible about ie: allergen free cupcakes we wanted to bring in alongside the wedding cake (they were pretty strict in their no outside food rule) and allowing us a little bit of extra time for early check in and late check out of our suite. Aside from that, our experience at Hockley was wonderful. We had a beautiful day and the staff were all so lovely! Thank you James and Teena for everything! -
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![Margaret]()
Margaret Sent on 15/09/2023Magical Wedding
Such a great venue to have my wedding! Alot of compliments from guest and vendors saying how lovely this place is! Hockley coordinators are kind and wonderful! Shoutout to the team that cooked such amazing food for all wedding guest! Food taste amazing! Alot of great feedback from guest aswell. Overall a wonderful spot to host your wedding. Alot of great spots for photos! The two story wedding suite is gorgeous! The swirling staircase definitely the wow factor of the room!
Thank you Hockley! -
![Chloe]()
Chloe A. Sent on 10/07/2023Worst experience ever
TLDR: Weren't provided enough rooms because of over booking, incompetent wedding planner that refused to work weekends, rehearsal dinner in a boiling hot room, staff wouldn't set everything up unless you called them out, reception area smelled like sewage and staff refused to fix the problem. Overall, DO NOT HAVE YOUR WEDDING HERE!
I recently had the misfortune of hosting my wedding at Hockley Valley, and I must say that it was an absolute nightmare I wouldn't wish this experience on my worst enemy, and I strongly advise any engaged couples to steer clear of this venue.
The issues began with reserving hotel rooms for our guests. We told them at the time of booking Hockley for our wedding that all of our guests would be coming from out of town and that we would need approximately 20 rooms. They said this shouldn't be a problem but told us to fill up 8 rooms first and then they would give us more. We quickly filled the 8 rooms and asked for more only for them to come back and say that they booked another wedding and a conference on the same day so there were no more rooms available. We were forced to get rooms at hotels as far away as Bolton and pay extra to shuttle guests from these hotels to Hockley. THEN, two weeks before the wedding Hockley decided to tell us ONLY BECAUSE WE ASKED, that there isn't another wedding on the same night and rooms were available. But no one bothered to let us know.
To make matters worse, our new wedding planner had her own personal wedding planning business outside of Hockley Valley which she did Fridays to Sundays, meaning that she did not work with Hockley Valley on the weekends.... when most weddings occur. It's mind-boggling that Hockley hired someone that would choose not to be available on the busiest days for weddings. Consequently, this meant that she was absent on the day of our wedding, leaving us stranded and unsupported.
The rehearsal dinner was quite a disaster as well. We were forced to endure sweltering heat in a room that felt like a sauna. The lack of air conditioning was not only uncomfortable for us but also for our guests, who were left sweating throughout the entire event. It was incredibly disappointing that the venue couldn't even provide basic comfort for such an important pre-wedding gathering.
Furthermore, it was shocking how the venue continuously neglected their responsibilities. We had to repeatedly ask the staff to set up crucial items for the ceremony which they were clearly responsible for and our wedding planner should have organized but without her there to guide the staff when things went wrong, my fiancé and I were forced to constantly check on the ceremony space to make sure things were set up properly. Their lack of attention to detail and consistent negligence only added unnecessary stress and frustration to an already chaotic day.
But the WORST problem of them all was the reception hall which was plagued by a repugnant sewage smell that permeated the entire space. As my family was setting up the space they noticed this horrendous smell and alerted the Hockley staff. Finally after asking someone to come speak with them twice, a representative finally came down only to say "this is a problem we've been having" and proceeded to tell my family that there was nothing they were going to do. Only after telling them that it's absolutely unacceptable that they do nothing, they offered to try and fix the issue by bringing in 1 fan to try and rid the space of the smell. Given that the smell was quite strong across the entire floor, it was clear this was not a sufficient solution and because Hockley refused to do anything else, my family was forced to go into town to buy scented plug ins to place around the reception area. Their blatant disregard for our concerns was utterly disgraceful.
Overall, my wedding experience at Hockley Valley was a complete disaster. Save yourself the heartache and find a venue that actually cares about making your wedding day special. Hockley Valley falls far short of the mark, and I cannot in good conscience recommend it to anyone.
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