Mount Alverno has all the potential in the world to be the best wedding venue in the province but the lack of communication and taking responsibility is a majour issue and I highly advise looking somewhere else if you want to avoid a lot of stress and frustration.

Where do we start? Sierra was the first venue wedding coordinator we were assigned. She was very nice in person and we felt like we had a good relationship but things turned south very quickly (after they secured our down payment) when we couldn’t get an email answer back. It would sometimes take up to a week to hear back on a simple question about the wedding venue. We brought this lack of communication up with her multiple times and she promised to be better but it wasn’t. This pattern continued for months and it made the wedding planning process so stressful. Our final straw was when we were only a few months out from our wedding and we e-mailed to confirm our rehearsal wedding date/ time. We had family flying in from the west coast so it was very important to secure that time so we could book flights. Sierra did not respond for over ten days. We finally had to get management involved and they assigned us another wedding coordinator but that was it.There was no real apology or compensation for the months of frustration we had to deal with. Only a promise from the owner Chris who personally guaranteed us not to worry and that everything would be perfect going forward.

Well fast forward to our wedding day. We paid Mount Alverno to pick up the bride and her bridesmaids in their sprinter van. They were supposed to be there at 1:30pm but ENDED UP SHOWING UP AN HOUR LATE. We had planned to do a first look and take all our wedding party photos before the ceremony started at 4:30pm but had to change our plans completely. Our photo/ video team charged $1000/hr and were just standing there waiting at the venue for the bride. Not to mention, when the driver finally showed up, she drove away from the bride’s house without securing the truck and all the brides/ bridesmaids bags when flying out all over the road. Did we get an apology? Nope. In fact, the driver blamed the bridesmaids for not securing the door properly.

Taking ownership is a systemic issue at this place. It starts with the boss Chris. We chatted with him the day after the wedding and explained what had happened. He told us not to worry and that we would have a meeting once back from our honeymoon and discuss everything. Think that happened? Nope! He’s not responding to our emails and not returning our calls. It’s honestly insulting. My wife and I never missed one payment and gave Mount Alverno over $50,000. This is not how you treat clients. We wanted to give this place a 5 star rating and don’t think I have ever written such a lengthy negative review but we think it’s important that future bride and grooms can be warned of what you’re getting into that YOU WILL NOT BE TREATED LIKE VALUED CUSTOMERS.

I don’t know where to start but I have nothing but positive things to say about Mount Alverno’s staff and overall resort. My husband and I had the pleasure to host our wedding at Mount Alverno on June 17, 2023. Although wedding planning can be a headache, Brooke, Chris and the whole team guided us throughout the entire process from start to finish and provided us with ease each time we spoke with them. Their staff reflects utmost respect, accommodation, and kindness.
Brooke was always available to answer any inquiries and was as helpful as possible. She assured that everything ran smoothly & it surely did. Chris did an outstanding job providing everything that we asked for, and for as he was incredibly easy going. These two made the wedding of our dreams possible and were the absolute best to work with. We cannot thank the both of you enough.
I have absolutely no regrets hosting our wedding at Mount Alverno as each guest was blown away at the beauty of our reception and the resort. I’d be sure to recommend their services to family and friends, especially those getting married. Another hit that our guests loved was taking the BLACK zoomobile and golf carts down to the reception at the pond. The overall experience and vibe of our wedding is still talked about today and that’s all thanks to Brooke, Chris, and the entire staff at Mount Alverno.
Their food is incredible, as many guests also pointed this out. Their rooms feel extremely luxurious and once the resort is at its full potential with a spa, trails, the chalets etc, this will surely become THE place to be.
I do not have enough words to express my gratitude towards Mount Alverno’s staff as our wedding was one to remember, because of them.