Reviews for Pomeroy Kananaskis Mountain Lodge

Reviews

• Michelle Sent on 31/05/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Stunning Wedding Venue

  We had a small wedding ceremony and reception here. Although the reception wasn’t a pricey “wedding” meal in one of the meeting rooms, staff treated us with the best service and attention and really made the day incredible. Although our ceremony was at viewpoint 2, which is managed by Alberta Parks, the hotel staff swept and beautified the location on the day for us. The hotel baked a cake and allowed us to bring our own topper and Paula really went over and above as a stand in wedding coordinator, arranging the meal in the private Cedar Room for us, offering solutions for the ceremony in case of inclement weather, and providing all kinds of options for us. The family loved the location and the personalized event and the intimate but upscale feeling is just what we were after. The Nordic spa was also a really fantastic post wedding treat.

  We had a small wedding ceremony and reception here. Although the reception wasn’t a pricey “wedding” meal in one of the meeting rooms, staff treated us with the best service and attention and really made the day incredible. Although our ceremony was at viewpoint 2, which is managed by Alberta Parks, the hotel staff swept and beautified the location on the day for us. The hotel baked a cake and allowed us to bring our own topper and Paula really went over and above as a stand in wedding coordinator, arranging the meal in the private Cedar Room for us, offering solutions for the ceremony in case of inclement weather, and providing all kinds of options for us. The family loved the location and the personalized event and the intimate but upscale feeling is just what we were after. The Nordic spa was also a really fantastic post wedding treat.
• Sam L. Sent on 01/02/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Beautiful and Easy

  Paula Scott and her team at the lodge were incredible to us. From the moment we checked in, welcomed to champagne and chocolate strawberries, to walking down the aisle, the entire experience was one to remember. We were able to choose any of the rooms available, set up early, and the food was to die for. All our friends and family raved how incredible our weekend was.

  Paula Scott and her team at the lodge were incredible to us. From the moment we checked in, welcomed to champagne and chocolate strawberries, to walking down the aisle, the entire experience was one to remember. We were able to choose any of the rooms available, set up early, and the food was to die for. All our friends and family raved how incredible our weekend was.
• Lindsay C. Sent on 15/11/2021
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Lovely micro wedding

  Staff went above to ensure a wonderful dining experience. Only downfall is the food took forever and so we were rushed and could not enjoy our wedding pictures and dance

  Staff went above to ensure a wonderful dining experience. Only downfall is the food took forever and so we were rushed and could not enjoy our wedding pictures and dance
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• Shelby A. Sent on 07/08/2019
  4.2 out of 5 rating

  4.2
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  Wedding at Pomeroy

  We had a great time at the hotel. We had our ceremony in the gold room due to rain. It was perfectly fine. The rain cleared up and we got a ton of magical photos on the hotel grounds! You can’t beat this venue for picture opportunities.

  We had a great time at the hotel. We had our ceremony in the gold room due to rain. It was perfectly fine. The rain cleared up and we got a ton of magical photos on the hotel grounds! You can’t beat this venue for picture opportunities.
• Kristina E. Sent on 07/05/2019
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  Amazing Service

  The staff was great! Incredibly responsive and attentive.

  The staff was great! Incredibly responsive and attentive.

  Pomeroy Kananaskis Mountain Lodge's reply:

  Thanks Kristina! We are so glad you enjoyed your wedding here with us! We wish you and David a happy marriage ahead with many more adventures.
• Gina Sent on 30/04/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing Venue. Highly recommend

  I can’t say enough good things about the venue! The staff is absolutely incredible! The dinner was amazing. Everyone kept saying how it was the best dinner they’ve ever had at a wedding. The hotel was so accommodating and helpful. Carmen Van Weelden was incredible to work with! She made wedding planning a million times easier. She was always quick to respond, and made sure we were always happy. Thank you so much Carmen and all the staff at the lodge. We look forward to returning again and again. And don’t forget to visit the Nordic spa, it’s definitely worth the hype!

  I can’t say enough good things about the venue! The staff is absolutely incredible! The dinner was amazing. Everyone kept saying how it was the best dinner they’ve ever had at a wedding. The hotel was so accommodating and helpful. Carmen Van Weelden was incredible to work with! She made wedding planning a million times easier. She was always quick to respond, and made sure we were always happy. Thank you so much Carmen and all the staff at the lodge. We look forward to returning again and again. And don’t forget to visit the Nordic spa, it’s definitely worth the hype!

  Pomeroy Kananaskis Mountain Lodge's reply:

  Hi Gina,
  Thanks so much for the review, you were amazing to work with and I am so happy for you and Tom and the girls. I will pass along the compliments to the staff and particularly the kitchen. They really love to hear it when people enjoy their hard work.
  We all wish you many happy years ahead!
  Cheers!
  Carmen
• Erica L. Sent on 05/11/2018
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Top notch service from start to finish!

  Rebecca the coordinator was amazing! Our room, including the best man's was upgraded! Throughout the weekend Rebecca checked in with us to make sure everything was going well. The food was incredible, and the accommodations were wonderful!

  Rebecca the coordinator was amazing! Our room, including the best man's was upgraded! Throughout the weekend Rebecca checked in with us to make sure everything was going well. The food was incredible, and the accommodations were wonderful!

  Pomeroy Kananaskis Mountain Lodge's reply:

  Thanks for your feedback Erica! Rebecca really is fantastic to work with, we are so glad you enjoyed your event, and your upgrades!
• Leah A. Sent on 21/09/2018
  3.4 out of 5 rating

  3.4
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    2.0 out of 5 rating
    2.0
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    4.0 out of 5 rating
    4.0

  Basic amenities failed expectations

  In the hospitality suite I had 2 lukewarm showers. When we moved rooms, my husband had a lukewarm shower after a chilly round of golf. We were going to stay here for a mini-honeymoon but decided to leave 2 days early. We also did not have in-room heating, ventilation or air conditioning. We were told to use the space heater if we were cold or open a window if we were warm. My husbands parents found nail clippings in their room and on their balcony.

  In the hospitality suite I had 2 lukewarm showers. When we moved rooms, my husband had a lukewarm shower after a chilly round of golf. We were going to stay here for a mini-honeymoon but decided to leave 2 days early. We also did not have in-room heating, ventilation or air conditioning. We were told to use the space heater if we were cold or open a window if we were warm. My husbands parents found nail clippings in their room and on their balcony.

  Pomeroy Kananaskis Mountain Lodge's reply:

  Leah,
  
  Thank you for your feedback. I am sorry to hear about the lukewarm water temperature in your guestrooms, this is under review and I apologize for any inconvenience you and your husband experienced. The heating issue is also being addressed and I am sorry you had challenges with the temperature inside your guestroom as well. Cleanliness is very important to us and we will take bigger steps to ensure guestrooms are closer inspected. I sincerely apologize for the inconveniences you experienced during your stay with us.
• Brenda R. Sent on 06/08/2018
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Mountain Wedding Venue

  Could not say enough good things about our experience with the Pomeroy! The staff were amazing and accommodated every request we had. Working with Nate made everything stress free. The food tasted great and there was sooo much of it. We opted for the buffet and we were extremely pleased with it. I got my dream mountain wedding without the huge price tag of Lake Louise, Banff or Canmore. Our guests enjoyed the lodge and all the services that were available. It was great to have everyone in a central location without having to drive to different locations.

  Could not say enough good things about our experience with the Pomeroy! The staff were amazing and accommodated every request we had. Working with Nate made everything stress free. The food tasted great and there was sooo much of it. We opted for the buffet and we were extremely pleased with it. I got my dream mountain wedding without the huge price tag of Lake Louise, Banff or Canmore. Our guests enjoyed the lodge and all the services that were available. It was great to have everyone in a central location without having to drive to different locations.

  Pomeroy Kananaskis Mountain Lodge's reply:

  Thank you so much for your review Brenda! We are so happy to have been able to make your mountain wedding dream come true! We are also happy that you were able to get away from the bustle of other mountain locations and keep your guests within walking distance of each other. Thank you for allowing us to be a part of your story.
• Demara B. Sent on 12/10/2017
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Our wedding reception was absolutely stunning! We were introduced to our servers and bartender as well the wedding coordinator was available all day to ensure everything went smoothly. Extra little touches were added at our reception such as putting batteries in a love sign that we had overlooked. The lead up to the wedding was detailed and nothing was overlooked. Beautiful location and excellent service!

  Our wedding reception was absolutely stunning! We were introduced to our servers and bartender as well the wedding coordinator was available all day to ensure everything went smoothly. Extra little touches were added at our reception such as putting batteries in a love sign that we had overlooked. The lead up to the wedding was detailed and nothing was overlooked. Beautiful location and excellent service!

  Pomeroy Kananaskis Mountain Lodge's reply:

  Thank you so much for the review Demara! We are so happy your wedding happened exactly as you wanted. You were a beautiful bride and your little girl was adorable next to you. I know Lona adored working with you!
  Congratulations!

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