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Reviews for The Pearle Hotel & Spa

The Pearle Hotel & Spa

The Pearle Hotel & Spa

Burlington, Ontario
4.8 out of 5 rating, 36 reviews
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Reviews

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4.8 out of 5 rating
4.8 out of 5 rating
36 reviews
96% recommend it
  • Quality of service
    4.8 out of 5 rating
  • Response time
    4.8 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.8 out of 5 rating

Awards

36
  • A
    Ashley-Ann P. Sent on 05/11/2024
    5 out of 5 rating
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    Prepared to be taken care of!

    We specifically worked with Isabella and we were blown away every step of the way. Her professionalism was by far the top from any venue coordinator we spoke with. Leading up to, you are taken care of and that continued to the day of our wedding. We had Ashani with us, making sure we had everything we need. Hope our MD made sure dinner and everything flowed. Our guests are still raving about the food and overall vibe at The Pearle Hotel and so are we!

    The Pearle Hotel & Spa's reply:

    Dear Ashley - Ann,
    Thank you so much for your kind words! It was such a joy to work with you both, and I’m thrilled to hear your wedding day was everything you had hoped it would be! I’ll be sure to pass on your lovely feedback to them as well.

    Wishing you both all the happiness in the world, and thank you again for allowing us to be a part of your special day!

    With love,
    Isabelle and the events team
  • A
    Andrea S. Sent on 23/09/2024
    5 out of 5 rating
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    The Perfect Day

    We are so thrilled with our decision to get married at the pearle; the space is so elegant and the entire staff was excellent.

    Special shout out to Sabrina; she was wonderful to work with.

    The Pearle Hotel & Spa's reply:

    Andrea & Matt,

    Congratulations again! We are so happy you had such an amazing day! It is so nice to hear that our team and Sabrina made it so memorable, and we wish you all the best in this new chapter!

    Love,

    The Special Events Team
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    Maya M. Sent on 31/08/2024
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    Best venue!

    The Pearle is amazing. My husband and I were blown away with how smooth and detailed the process was. Planning a wedding is overwhelming but the Pearle team makes everything seamless. The food was phenomenal and the service is out of this world. You get a day of coordinator which was one of the best things ever. They constantly check in on you and just help with anything you need. I highly recommend!

    The Pearle Hotel & Spa's reply:

    Maya,

    Thank you so much for your kind words! We are so glad to hear you enjoyed your experience with us. It was our pleasure to work with you and plan your special day! We look forward to celebrating with you in the future!

    Love,
    The Special Events Team
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  • I
    Ines Sent on 08/08/2024
    5 out of 5 rating
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    Beautiful Venue with Great Service

    We chose to host our wedding reception at The Pearle Hotel, and it was an absolute dream! The Pearle Hotel team made us feel like royalty on our wedding day. The hotel itself and the reception space (the Edgewater room) is stunning, it is elegantly designed with a blend of classic charm and modern sophistication.

    Isabelle our consultant was great to work with. She was extremely professional, responsive to all of our communications and very accommodating and helpful regarding our requests. She was there to help every step of the way.

    The service provided by all of their staff was exceptional throughout the entire event. The staff was attentive, professional, and Hope the concierge went above and beyond to ensure everything ran smoothly. Every detail was meticulously handled, allowing us to relax and enjoy our special day without any worries.

    Shannon who was our wedding coordinator assigned by the Pearle was nothing short of amazing. She provided the most stellar service I've ever received. From getting us any drink or food we wanted, to helping bustle my dress, holding my dress while moving around, to fixing my hair while getting photos taken and even finding me a small fan to combat the heat of the day are just some of the few things she did for us on our wedding day.

    All of our guests were equally impressed with the venue’s ambiance and we received numerous compliments on the quality of the service the amazing food and the beautiful setting. The Pearle Hotel truly exceeded our expectations and contributed to making our wedding a memorable and joyous occasion.

    The Pearle Hotel & Spa's reply:

    Ines,

    Thank you for the incredibly kind words! It was such a pleasure getting to know you & Marko throughout the planning process. We are thrilled that we were able to create and provide a special experience for you both along with your family and friends.

    We will be sure to share your wonderful feedback with the whole team and can't wait to welcome you back in the future!

    Love,
    The Special Events Team
  • L
    Lauren C. Sent on 27/07/2024
    5 out of 5 rating
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    Highly Recommend!

    The Pearle Hotel was the perfect place to have our wedding. Monica was very organized and she made the whole planning process very seamless She was also very responsive and fun to work with. On our wedding day, Shannon exceeded our expectations and made us both feel stress free and comfortable. Looking back, I don’t know what we would have done without her on our special day! Thank you both. Lauren & Tyler.

    The Pearle Hotel & Spa's reply:

    Congratulations again Lauren & Tyler!

    We are so happy that you had such an amazing day and thank you so much for all of the specific staff recognition it really is so appreciated! Your pictures are amazing! We are so excited for you to enjoy this amazing next chapter together and we look forward to being able to host you again for many future celebrations and anniversaries!

    Warm Regards, The Special Events Team
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    Michael B. Sent on 24/07/2024
    5 out of 5 rating
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    Beautiful & Professional Wedding Venue

    Our wedding at The Pearle (Edgewater Room) was better than we could have ever expected. The staff makes the planning process and day so seamless. They really allow the newlyweds to truly enjoy the day without stress.

    Food & drinks were all incredible - I may be biased, but it was some of the best I've had at a wedding.

    Shannon and Cibelle worked our event and they were extremely attentive to all guests' needs and kept the evening running smoothly.

    We also had the chance to spend the night in one of the suites and there were so many small details for the wedding including champagne, custom knives, and handwritten postcards from staff. Highly recommend it if you are able to!

    The Pearle Hotel & Spa's reply:

    Michael,

    Thank you so much for your thoughtful review! Congratulations again on your wedding day! We are so happy to hear that the team made it everything that you wanted it to be!

    We hope to share more special celebrations with you & Nicole in the future!

    All the best, Special Events Team
  • Minnie
    Minnie H. Sent on 12/07/2024
    3.6 out of 5 rating
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    The wedding day was perfect, the planning days could have been better

    The Peale Hotel was the perfect location for our wedding. From the moment we stepped inside, we were captivated by the charming atmosphere and stunning lake views. We were immediately impressed with the hotel's hospitality, receiving complimentary accommodations and a warm welcome upon check-in. We upgraded to the spacious and beautifully appointed lake view suite and it provided a luxurious base for our wedding weekend. The hotel staff went above and beyond, even providing us with champagne and a congratulatory note, making us feel truly special. The wedding package, which included the officiant and take-home cookies, streamlined our planning process.
    While the wedding coordinator, Isabelle, was incredibly sweet and provided valuable advice during our initial meetings, communication became less consistent after we signed the contract. A few promises made prior to signing were not fulfilled, creating minor bumps in our planning process. Though Isabelle likely has a busy schedule, her response times could be improved. However, it's important to note that the final wedding day was seamless, thanks to the exceptional support of the wedding concierge, Ashini.

    Ashini was an absolute lifesaver throughout the day. Her calm demeanor and clear guidance at the rehearsal eased any pre-wedding jitters. During the wedding itself, she went above and beyond to ensure everything ran smoothly, providing constant support and ensuring we were well-fed and hydrated. Ashini's flexibility and keen sense of timing were invaluable, allowing us to enjoy every moment without a hitch. The wedding wouldn't have been the same without her dedication and professionalism.
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    Natalia Sent on 01/07/2024
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    Absolutely amazing

    If you’re considering having your wedding at the Pearle Hotel and Spa, don't think twice!!! The entire wedding planning process was so easy thanks to our consultant Isabelle (the best) and the entire Pearle staff. The wedding day of was so smooth and enjoyable and the food is amazing! 10000/10

    The Pearle Hotel & Spa's reply:

    Hi Natalia,

    Congratulations on this new chapter of your lives!

    We’re so happy to hear the big day was nothing short of amazing.

    On behalf of Isabelle and the entire Pearle staff, thank you so much for the kind words.

    We would love to see some photos as soon as you get them back!

    All the best.

    With love,

    The Pearle Hotel & Spa
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    Bianca Z. Sent on 24/06/2024
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    Best day ever!

    We cannot express how grateful we are for the flawless wedding day we had at this hotel. From start to finish, the service provided by Vanessa, Sabrina, and Shannon was exceptional. They truly went above and beyond to ensure our comfort and happiness throughout the entire day. The venue itself was absolutely stunning. The food was delicious, and our guests couldn't stop raving about it. The entire planning process was effortless, thanks to the dedicated staff at the hotel. We are SO thankful for the unforgettable experience we had and highly recommend this venue to anyone looking for a perfect wedding day. Thank you to everyone at the hotel for making our dreams come true. We highly recommend requesting Sabrina, Vanessa and Shannon for your special day.

    The Pearle Hotel & Spa's reply:

    Bianca & Ryan,

    Congratulations on your new chapter!

    Vanessa, Sabrina, Shannon and the team thank you for taking the time to share such a kind review!

    It was a pleasure being part of the planning process and making your wedding dreams come true!

    Best wishes for a wonderful life together and Mr & Mrs.!

    With Love, The Pearle Hotel Special Events Team
  • K
    Kerri Sent on 16/06/2024
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    Perfect wedding on a perfect day :)

    We had our dream wedding at the Pearle Hotel on May 31st. The day could not have gone any more perfect! From the hotel room, the views and the hospitality, everything exceeded our expectations. Everything was clean, tidy and well taken care of. Right when we got there, the valet, Shay greeted us with a big smile on his face. We really appreciate his kindness and attentiveness. It made us feel so welcomed the moment we got there. All the other valets we had the pleasure of getting assistance with that weekend were just as amazing. We would like to give a special thank you to our special events consultant, Monica as well as the special events team! They have been nothing but amazing to us and were always so accommodating and communicative the whole wedding planning process, even with last minute changes. Monica was a pleasure to work with, from the moment we met up until our wedding day! Whenever we had any questions we never felt like a bother and always received a response fairly quickly.
    We are also SO BEYOND GRATEFUL for our wedding concierges, Ashini and Sabrina! You both made our day so much more special. Everything went amazingly well that day and we cannot express how appreciative we are for everything that you guys did for us! Any couple that has them as wedding concierges are in good hands! 😊 My husband and I were blown away by the amount of guidance, support and direction they had for us. They are absolute angels! We would give a million stars if we could. Our bridal party also loved them and thought they were so sweet! Cibelle was also a sweetheart! She made sure everything was in order from the food being served to clean up at the end of the night. The Pearle Hotel really has such an outstanding team all throughout. They ensure you have your dream wedding just as you imagined. It was such a special day. Since everything went so smoothly, we were able to focus on creating memories of a lifetime with those closest to us. The Pearle Hotel will forever hold a special place in our hearts. Thank you!!!! ❤️
    (Photos by Lindsay Sever Photography)

    The Pearle Hotel & Spa's reply:

    Kerri-Ann & Milos,

    First off, congratulations these photos are stunning! We would love to see more when you receive your gallery!

    On behalf of Monica, Cibelle, Ashini, Sabrina and the entire team, thank you so much for the kind words! We’re so happy to hear your day was everything and more.

    We hope to see you both again and please come back to join us for your 1 year anniversary!!

    Wishing you both a lifetime of happiness!

    Love, Monica & The Special Events Team
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