Reviews for Windsor Arms Hotel

Reviews

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  Jan Sent on 17/08/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Dream wedding!

  My partner and I had our high tea wedding at the Windsor Arms in early August and we honestly could not be more happy with the entire planning process and event day. Our initial booking process was a bit rocky as it was with a different event coordinator but we were quickly paired up with Neah when she joined the team. Neah was superb. She was very prompt with all of our communications, never hesitated to answer my millions of questions, and made sure everything was done well and without worry. Even though we had a wedding planner, Neah was on the floor the day of the wedding with the Windsor Arms team to help ensure my wedding went... Read more

  My partner and I had our high tea wedding at the Windsor Arms in early August and we honestly could not be more happy with the entire planning process and event day. Our initial booking process was a bit rocky as it was with a different event coordinator but we were quickly paired up with Neah when she joined the team. Neah was superb. She was very prompt with all of our communications, never hesitated to answer my millions of questions, and made sure everything was done well and without worry. Even though we had a wedding planner, Neah was on the floor the day of the wedding with the Windsor Arms team to help ensure my wedding went off with a hitch. The event was executed so beautifully; the level of customer service and attention to detail by the entire team made booking with the Windsor Arms so worth it! I can't say enough good things about how happy I was with my choice to work with the Windsor Arms. Not only is the venue absolutely gorgeous but your money definitely translates into a one of a kind experience!

  Windsor Arms Hotel's reply:

  Thank you so much Jan for your lovely review!
  It was such a pleasure working with you both planning out an absolutely beautiful custom high tea wedding. We cant wait to have you both and your loved ones back in the space soon -neah
• Liam Sent on 19/01/2025
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Fall 2024 Wedding

  Our wedding experience was truly amazing. We feel incredibly fortunate to have had the support of both Neah and Frances.
  
  From the beginning, working with Neah was a pleasure, and transitioning to Frances was seamless. Both were exceptionally professional and always ensured our questions were answered, which made the planning process so much easier.
  
  Our guests couldn’t stop raving about the food, drinks, and service. Every staff member was welcoming and contributed to the wonderful atmosphere of the day.
  
  The venue itself was stunning—a perfect backdrop for our celebration.

  Our wedding experience was truly amazing. We feel incredibly fortunate to have had the support of both Neah and Frances.
  
  From the beginning, working with Neah was a pleasure, and transitioning to Frances was seamless. Both were exceptionally professional and always ensured our questions were answered, which made the planning process so much easier.
  
  Our guests couldn’t stop raving about the food, drinks, and service. Every staff member was welcoming and contributed to the wonderful atmosphere of the day.
  
  The venue itself was stunning—a perfect backdrop for our celebration.
• May T. Sent on 02/09/2024
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0

  Beautiful venue

  It was so amazing picking Windsor arms as our venue!!! We went for a visit and fell with how beautiful it was and it was exactly what we envisioned our wedding to be. We went with the Windsor package and it included almost everything we need, we had cocktail hour in the beautiful lounge, and reception and ceremony in the main courtyard! We stayed at the suite at night and it was the most amazing room I stayed in!! I love the level of details and also thank you Frances and team for making this happen!!! The food was so amazing my guests were still messaging me about it even after the wedding❤️❤️❤️❤️❤️ Thank you again!!!

  It was so amazing picking Windsor arms as our venue!!! We went for a visit and fell with how beautiful it was and it was exactly what we envisioned our wedding to be. We went with the Windsor package and it included almost everything we need, we had cocktail hour in the beautiful lounge, and reception and ceremony in the main courtyard! We stayed at the suite at night and it was the most amazing room I stayed in!! I love the level of details and also thank you Frances and team for making this happen!!! The food was so amazing my guests were still messaging me about it even after the wedding❤️❤️❤️❤️❤️ Thank you again!!!
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• Pam B. Sent on 22/02/2024
  4.4 out of 5 rating

  4.4
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    3 out of 5 rating
    3.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    4 out of 5 rating
    4.0

  A fairytale

  We had the most enchanting wedding at this stunning venue, where every detail met our expectations. The day was a fairytale, with the venue's beauty enhanced by soft lighting and exquisite decorations. Wentworth, our assigned service valet ensured we had a glass of champagne/old fashion in hand throughout the night, making sure we had an unforgettable time. Additionally, the complimentary cake provided during the rehearsal was a delightful surprise, adding to the overall experience.
  Neah, the venue coordinator, seamlessly worked with our wedding planner from rehearsal to the big day. Her professionalism and attention to detail ensured everything ran smoothly.
  On top of everything, the complimentary whiskey given to my husband on the wedding day was a thoughtful... Read more

  We had the most enchanting wedding at this stunning venue, where every detail met our expectations. The day was a fairytale, with the venue's beauty enhanced by soft lighting and exquisite decorations. Wentworth, our assigned service valet ensured we had a glass of champagne/old fashion in hand throughout the night, making sure we had an unforgettable time. Additionally, the complimentary cake provided during the rehearsal was a delightful surprise, adding to the overall experience.
  Neah, the venue coordinator, seamlessly worked with our wedding planner from rehearsal to the big day. Her professionalism and attention to detail ensured everything ran smoothly.
  On top of everything, the complimentary whiskey given to my husband on the wedding day was a thoughtful touch that he truly appreciated.
  The collaborative efforts of all made our celebration perfect, and we couldn't be happier. We give them a resounding five-star review and would recommend this venue to anyone looking for a magical wedding experience. We'll forever cherish the memories and wish to relive the day again.
• Ari S. Sent on 29/11/2023
  5 out of 5 rating

  5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Fantastic Wedding Reception - September 2023

  Amazing venue, great food (especially the cocktail hours), and phenomenal speed of service to our guests. We had our wedding reception this September 2023 (120 guests, 13 tables), and this was a top of the line experience. Neah and the events team really took care of us. Bridal suite was also large and stunning. New chef and wait staff were on point!

  Amazing venue, great food (especially the cocktail hours), and phenomenal speed of service to our guests. We had our wedding reception this September 2023 (120 guests, 13 tables), and this was a top of the line experience. Neah and the events team really took care of us. Bridal suite was also large and stunning. New chef and wait staff were on point!
• Shelby Sent on 02/08/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Dream wedding

  Windsors Arms was such a pleasure to work with! The room was so beautiful, the staff were friendly and the Yorkville location was incredible!

  Windsors Arms was such a pleasure to work with! The room was so beautiful, the staff were friendly and the Yorkville location was incredible!
• Nahla Sent on 15/07/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0

  An elegant venue with old glamour feel

  It was a great and memorable experience to have our event held at The Windsor Arms Hotel. I was familiar with this historical gem, but reluctant to use it as a pre-wedding celebration venue. In searching - I had found some negative reviews which concerned me.... but decided to go ahead because I really liked the venue. Initailly - I dealt with Mike Friedman - who listened to, and tried to respond to the concerns I raised. He then passed me on to Neah Aarons, The event co-ordinator at the hotel... From beginning to end... the experience was an excellent one. Neah, responsive, professional, very understanding to what i was trying to accomplish, flexible when i made changes, even... Read more

  It was a great and memorable experience to have our event held at The Windsor Arms Hotel. I was familiar with this historical gem, but reluctant to use it as a pre-wedding celebration venue. In searching - I had found some negative reviews which concerned me.... but decided to go ahead because I really liked the venue. Initailly - I dealt with Mike Friedman - who listened to, and tried to respond to the concerns I raised. He then passed me on to Neah Aarons, The event co-ordinator at the hotel... From beginning to end... the experience was an excellent one. Neah, responsive, professional, very understanding to what i was trying to accomplish, flexible when i made changes, even last minute ones...to ensure that we get the results we wanted. The food tasting was arranged, and it was amazingly great - still I was concerned how consistent it will be at the event. On the day of event - Neah was there -with a whole team of staff - Not a single glitch !!! The food was exceptional ( guests continue to comment on it ) the service was impeccable - truly staff that was considerate and quick ...the whole table being served at the same time - as opposed to single dishes coming out gradually... The place just exuded elegance, with all the things that would remind us of past glamour. In addition, throughout the process, Neah co-ordinated well with the event planner we appointed. I am a well travelled professional with particular taste, and generally demand all with excellence...difficult for me to give a "full score" to any service...but in this - it was well earned. The event was last week - and along with the usual 'congratulations' and 'lovely event ' comments one normally receives- i continue to hear from our friends and guests about the venue , the food, and the service. Well done - Neah, and team Windsor Arms.
• Chamith Sent on 10/04/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Amazing viewing experience

  Neah was wonderful she replied to all our questions in a very professional, kind, responsive manner. The venue itself is stunning and they offer some great packages. The only reason why we didn’t pursue this venue is due to parking difficulties in the area for the guests.

  Neah was wonderful she replied to all our questions in a very professional, kind, responsive manner. The venue itself is stunning and they offer some great packages. The only reason why we didn’t pursue this venue is due to parking difficulties in the area for the guests.
• Nicole Sent on 17/11/2021
  2.2 out of 5 rating

  2.2
  • Quality of service
    1 out of 5 rating
    1.0
  • Response time
    2 out of 5 rating
    2.0
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    2 out of 5 rating
    2.0
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    3 out of 5 rating
    3.0
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    3 out of 5 rating
    3.0

  Beautiful space, awful service

  We had our wedding ceremony and reception at the Windsor Arms Hotel, we chose this venue because of the beautiful character of the space, it's luxurious details, and the overall ambiance. Little did we know that while our wedding was enchanting, the whole experience was marred by the awful service of their staff. The catering staff day-of were fine enough. However, the entire during of the planning leading up to the wedding day was filled with roadblocks and disagreements/miscommunications. They up-sold a lot of perks up front like saying that we would have access to two suites from the start of the wedding day for getting ready and storing our things, but later they said 'no we did not... Read more

  We had our wedding ceremony and reception at the Windsor Arms Hotel, we chose this venue because of the beautiful character of the space, it's luxurious details, and the overall ambiance. Little did we know that while our wedding was enchanting, the whole experience was marred by the awful service of their staff. The catering staff day-of were fine enough. However, the entire during of the planning leading up to the wedding day was filled with roadblocks and disagreements/miscommunications. They up-sold a lot of perks up front like saying that we would have access to two suites from the start of the wedding day for getting ready and storing our things, but later they said 'no we did not say that'. Our package included 7 hours of open bar time and we wanted to move it up by one hour, but they wouldn't let us so we ended up with just 6 hours of bar service. They promised the bar service would not be slow, but they only provided 1 bar tender for a 100+ person wedding. They said our guests could have 20% off room bookings, but later said this was only for the more expensive rooms not the basic rooms. Just one after another of misleading things that they promised us up front but never delivered, and when we raised these concerns the hotel manager was not accommodating whatsoever. They also treated our vendors poorly, when they got the wrong meals they said "this is what you get". All in all, beware, they paint a rosy picture here but it's like pulling teeth to get anything from them - I'd stay away if you can, but if you really want to book this venue for the look BE WARNED, and ask for EVERYTHING to be written into the contract!
• Dora Sent on 15/11/2021
  4.8 out of 5 rating

  4.8
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    4 out of 5 rating
    4.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Beautiful venue, excellent staff

  We are so thrilled with our choice. Everything ran smoothly on the day. The Courtyard for the ceremony/reception and the Gatsby for cocktail hour/after party were a perfect fit for our event and made for beautiful backdrops for our photos. The food was a highlight, everything was delicious. On the business side, Luba and Mateus were great to work with, very attentive and organized. They were flexible when we were forced to change our date because of the pandemic. All of the staff we encountered were very friendly and helpful. Overall, a wonderful experience!

  We are so thrilled with our choice. Everything ran smoothly on the day. The Courtyard for the ceremony/reception and the Gatsby for cocktail hour/after party were a perfect fit for our event and made for beautiful backdrops for our photos. The food was a highlight, everything was delicious. On the business side, Luba and Mateus were great to work with, very attentive and organized. They were flexible when we were forced to change our date because of the pandemic. All of the staff we encountered were very friendly and helpful. Overall, a wonderful experience!

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