Reviews for Twist Gallery

Reviews

+7 User photos

• Elizabeth M. Sent on 17/11/2024
  2 out of 5 rating

  2.0
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    2.0 out of 5 rating
    2.0
  • Response time
    2.0 out of 5 rating
    2.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Beautiful Venue with Poor Customer Experience

  We had a wonderful wedding at Twist Gallery. We loved the look of the venue, especially at night when the string lights were on. We got many compliments on the food, catered by Gusto 54, and the service staff and bartenders were excellent. Unfortunately, we had several negative experiences with Twist that would lead us not to recommend this venue to others in future.
  
  The most unfortunate situation was with the chairlift at the back of the venue. When we first visited Twist for a tour, they did not have a chairlift. We were told by the owner Nadia that they were having a chairlift installed and it would be wheelchair accessible. We had a guest in a wheelchair attending the wedding and wanted to ensure she would not have any problems. The first time we visited after booking, the chairlift was not working properly and only made it halfway up the stairs. We reminded the staff at Twist several times that it would be vital to have the chairlift working on our day, and were reassured multiple times that it would be working and that our guest would be able to get into the venue with her wheelchair. The day before our wedding, the guest visited the venue with her husband and was unable to use the lift as she could not get on independently without the use of her legs. In addition, her husband visited the bathrooms and found that they were not at all accessible for someone in a wheelchair. These guests thus could not attend our wedding which was mortifying for us and even more demoralizing for them. We pointed this out to Nadia, the gallery owner, after our wedding and tried to seek a resolution. Nadia was not at all helpful, did not apologize and proceeded to double down that we were in the wrong and that the Twist website had all the necessary information, even though her and her staff told us multiple times that the venue was wheelchair accessible. We asked if we could be refunded for the cost of the two guests who could not attend and Nadia’s response was “I don’t feel like I need to give you that money back, but I will”. She then proceeded to argue with us over multiple emails about the amount to give us back. It felt extremely disrespectful and rude.
  
  Another unfortunate event was when we booked a time close to our wedding to visit the gallery with some of our family members. We were planning on making sure we would have enough decor, practice the timing of our song for walking down the aisle and ask some last minute questions. A gallery staff member gave us a date and time and sent us a Google Calendar invite to meet with Nadia. We left work early to make it downtown for the meeting. A few family members also made the effort to get downtown, however when we entered the gallery it was being painted and no staff were there. We waited around a bit and tried calling Nadia and other staff members but got no answer. Finally the painter was able to reach Nadia and asked her to give us a call which she did. She apologized briefly, then began to give us a tour of the venue over the phone as if we were new patrons, rather than a couple that had already booked the gallery and paid her tens of thousands of dollars to have our wedding there. It was obvious she didn’t have a clue who we were. We also brought this up following the wedding on our phone call with Nadia. Rather than apologizing she indicated that she “didn’t know how that happened” and blamed her staff member for the scheduling error which was rather unsatisfactory.
  
  We also had an issue with the linen napkins provided by Twist. The week before our wedding we were contacted by a Twist staff member who asked us to pick a new colour for our napkins as they did not have enough of the colour we had chosen a full year prior. We recognized that this was not a big deal but we had matched all of our table decor to this napkin colour and felt that as a wedding venue, Twist should find a way to get us the napkins we asked for without stressing us out the week before our wedding! Twist told us they would contact us the Tuesday before our wedding (our wedding was Saturday) to see if “maybe” the napkins became available. Of course they never reached out to us, and we had to call the gallery multiple times to get an answer. Finally we were contacted via email and they let us know our original colour was now available. The whole situation was handled very poorly. When we brought this up with Nadia during our phone call, she indicated that “this has never happened before”. We expressed that we didn’t feel this should have been brought to our attention at all and that maybe moving to another linen company would have been the best move. Nadia continued to be defensive and said “yes, that’s what I was going to do.” That was never presented to us as an option- the only thing we were offered was to pick a different colour. Nadia never stepped in to help with the napkin issue (it was all done through her staff), so for her to suggest that she would have found a different napkin provider less than a week before our wedding is simply not true.
  
  My mom was in charge of florals, decor and table centers and put a ton of effort into getting everything ready for our day. She was told the tables would be ready for set-up at 2:30 on the day of our wedding, however when she turned up at 3 they were not at all ready and my mom had to wait around when she could have been helping me get ready and getting pictures done. She ended up helping the service staff put the tablecloths on, and let them know how she would like everything set up. Unfortunately they didn’t do what she specified and she had to go to all 125 places to change them at the start of the wedding. Not only this but Nadia brought 3 tour groups through to see the venue as they were rushing to set up, and the staff were incredibly inflexible around what my mom could put where, where she could store the boxes for transporting items home, and a host of other things. The service staff ended up hiding the boxes in the plating area under a table as the Twist staff were so unaccommodating.
  
  Overall, the planning process at Twist felt impersonal, lacked accommodation and flexibility, and was oftentimes downright rude. Nadia could not keep track of our payments and would ask us multiple times if we had paid certain installments (we always had) and how we had paid (cheque or e-transfer). The washrooms are inadequate and there was often a line throughout the night, and they were not even walker accessible- my grandmother had to leave her walker outside and get help from someone else to get to the bathroom. Any items that were left at the venue after our wedding were thrown out. There is a bar downstairs that plays really loud music which you can hear very clearly. This didn’t affect our ceremony but later on during speeches it was distracting. There were a lot of good elements at Twist and we were really pleased with our wedding overall, however it was sadly overshadowed by a lot of these issues and how Nadia responded. We don’t know how this venue has such a high rating as we would caution other couples to consider these things before booking their event at Twist Gallery.

  We had a wonderful wedding at Twist Gallery. We loved the look of the venue, especially at night when the string lights were on. We got many compliments on the food, catered by Gusto 54, and the service staff and bartenders were excellent. Unfortunately, we had several negative experiences with Twist that would lead us not to recommend this venue to others in future.
  
  The most unfortunate situation was with the chairlift at the back of the venue. When we first visited Twist for a tour, they did not have a chairlift. We were told by the owner Nadia that they were having a chairlift installed and it would be wheelchair accessible. We had a guest in a wheelchair attending the wedding and wanted to ensure she would not have any problems. The first time we visited after booking, the chairlift was not working properly and only made it halfway up the stairs. We reminded the staff at Twist several times that it would be vital to have the chairlift working on our day, and were reassured multiple times that it would be working and that our guest would be able to get into the venue with her wheelchair. The day before our wedding, the guest visited the venue with her husband and was unable to use the lift as she could not get on independently without the use of her legs. In addition, her husband visited the bathrooms and found that they were not at all accessible for someone in a wheelchair. These guests thus could not attend our wedding which was mortifying for us and even more demoralizing for them. We pointed this out to Nadia, the gallery owner, after our wedding and tried to seek a resolution. Nadia was not at all helpful, did not apologize and proceeded to double down that we were in the wrong and that the Twist website had all the necessary information, even though her and her staff told us multiple times that the venue was wheelchair accessible. We asked if we could be refunded for the cost of the two guests who could not attend and Nadia’s response was “I don’t feel like I need to give you that money back, but I will”. She then proceeded to argue with us over multiple emails about the amount to give us back. It felt extremely disrespectful and rude.
  
  Another unfortunate event was when we booked a time close to our wedding to visit the gallery with some of our family members. We were planning on making sure we would have enough decor, practice the timing of our song for walking down the aisle and ask some last minute questions. A gallery staff member gave us a date and time and sent us a Google Calendar invite to meet with Nadia. We left work early to make it downtown for the meeting. A few family members also made the effort to get downtown, however when we entered the gallery it was being painted and no staff were there. We waited around a bit and tried calling Nadia and other staff members but got no answer. Finally the painter was able to reach Nadia and asked her to give us a call which she did. She apologized briefly, then began to give us a tour of the venue over the phone as if we were new patrons, rather than a couple that had already booked the gallery and paid her tens of thousands of dollars to have our wedding there. It was obvious she didn’t have a clue who we were. We also brought this up following the wedding on our phone call with Nadia. Rather than apologizing she indicated that she “didn’t know how that happened” and blamed her staff member for the scheduling error which was rather unsatisfactory.
  
  We also had an issue with the linen napkins provided by Twist. The week before our wedding we were contacted by a Twist staff member who asked us to pick a new colour for our napkins as they did not have enough of the colour we had chosen a full year prior. We recognized that this was not a big deal but we had matched all of our table decor to this napkin colour and felt that as a wedding venue, Twist should find a way to get us the napkins we asked for without stressing us out the week before our wedding! Twist told us they would contact us the Tuesday before our wedding (our wedding was Saturday) to see if “maybe” the napkins became available. Of course they never reached out to us, and we had to call the gallery multiple times to get an answer. Finally we were contacted via email and they let us know our original colour was now available. The whole situation was handled very poorly. When we brought this up with Nadia during our phone call, she indicated that “this has never happened before”. We expressed that we didn’t feel this should have been brought to our attention at all and that maybe moving to another linen company would have been the best move. Nadia continued to be defensive and said “yes, that’s what I was going to do.” That was never presented to us as an option- the only thing we were offered was to pick a different colour. Nadia never stepped in to help with the napkin issue (it was all done through her staff), so for her to suggest that she would have found a different napkin provider less than a week before our wedding is simply not true.
  
  My mom was in charge of florals, decor and table centers and put a ton of effort into getting everything ready for our day. She was told the tables would be ready for set-up at 2:30 on the day of our wedding, however when she turned up at 3 they were not at all ready and my mom had to wait around when she could have been helping me get ready and getting pictures done. She ended up helping the service staff put the tablecloths on, and let them know how she would like everything set up. Unfortunately they didn’t do what she specified and she had to go to all 125 places to change them at the start of the wedding. Not only this but Nadia brought 3 tour groups through to see the venue as they were rushing to set up, and the staff were incredibly inflexible around what my mom could put where, where she could store the boxes for transporting items home, and a host of other things. The service staff ended up hiding the boxes in the plating area under a table as the Twist staff were so unaccommodating.
  
  Overall, the planning process at Twist felt impersonal, lacked accommodation and flexibility, and was oftentimes downright rude. Nadia could not keep track of our payments and would ask us multiple times if we had paid certain installments (we always had) and how we had paid (cheque or e-transfer). The washrooms are inadequate and there was often a line throughout the night, and they were not even walker accessible- my grandmother had to leave her walker outside and get help from someone else to get to the bathroom. Any items that were left at the venue after our wedding were thrown out. There is a bar downstairs that plays really loud music which you can hear very clearly. This didn’t affect our ceremony but later on during speeches it was distracting. There were a lot of good elements at Twist and we were really pleased with our wedding overall, however it was sadly overshadowed by a lot of these issues and how Nadia responded. We don’t know how this venue has such a high rating as we would caution other couples to consider these things before booking their event at Twist Gallery.
• Rebecca Sent on 11/11/2024
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  The best wedding venue!

  We recently celebrated our wedding at Twist Gallery, and it was an absolutely perfect experience.
  
  The venue is stunning and beautifully set up, providing a warm and elegant atmosphere that all our guests loved.
  
  The team (Nadia, Nimna, Marisa, and Kevin) was incredibly organized and attentive, making the lead-up and the day seamless and stress-free for us. The bar and wait staff were also fantastic.
  
  We can’t say enough about the food from Gusto 54—it was delicious and exceeded our expectations.
  
  We wholeheartedly recommend Twist Gallery for weddings, and we look forward to returning as guests one day.

  We recently celebrated our wedding at Twist Gallery, and it was an absolutely perfect experience.
  
  The venue is stunning and beautifully set up, providing a warm and elegant atmosphere that all our guests loved.
  
  The team (Nadia, Nimna, Marisa, and Kevin) was incredibly organized and attentive, making the lead-up and the day seamless and stress-free for us. The bar and wait staff were also fantastic.
  
  We can’t say enough about the food from Gusto 54—it was delicious and exceeded our expectations.
  
  We wholeheartedly recommend Twist Gallery for weddings, and we look forward to returning as guests one day.

  • +2 Photos
• Mp M Sent on 27/09/2023
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Great Vibes and Interesting Space

  When we were looking for a venue, we were looking for a place that would accommodate us and our guests for both the ceremony and reception. We were happy to find Twist Gallery nestled in the middle of Downtown Toronto. Nadia and the rest of the Twist team were very accommodating during our meetings, as we planned on how we would like to use the space.
  
  On the day-of, everything was laid out by Twist staff and they were able to work with our wedding planner to get our decorations and table settings set perfectly before our guests arrived. The food service through Twist with Gusto went off without a hitch for both the cocktail hour, main service, and late-night poutine! The food (and drinks) was a hit amongst the guests.
  
  Twist Gallery was the perfect venue for our wedding, and we would recommend it to anybody looking for a more warm and intimate space.

  When we were looking for a venue, we were looking for a place that would accommodate us and our guests for both the ceremony and reception. We were happy to find Twist Gallery nestled in the middle of Downtown Toronto. Nadia and the rest of the Twist team were very accommodating during our meetings, as we planned on how we would like to use the space.
  
  On the day-of, everything was laid out by Twist staff and they were able to work with our wedding planner to get our decorations and table settings set perfectly before our guests arrived. The food service through Twist with Gusto went off without a hitch for both the cocktail hour, main service, and late-night poutine! The food (and drinks) was a hit amongst the guests.
  
  Twist Gallery was the perfect venue for our wedding, and we would recommend it to anybody looking for a more warm and intimate space.
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• Cate M. Sent on 27/09/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  September Wedding

  I just had my wedding at Twist on Saturday and it was beyond amazing. The venue was stunning, the staff were friendly and helpful, and the FOOD… everyone only had compliments. I would definitely recommend hosting your wedding at Twist!

  I just had my wedding at Twist on Saturday and it was beyond amazing. The venue was stunning, the staff were friendly and helpful, and the FOOD… everyone only had compliments. I would definitely recommend hosting your wedding at Twist!
• Melissa C. Sent on 17/07/2023
  3.4 out of 5 rating

  3.4
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0

  Lovely space to work with, poor aftercare service

  My husband and I immediately fell in love with Twist Gallery when we visited the space. It's modern, spacious and a wonderful canvas to execute your vision. Unfortunately, we were not as pleased with the aftercare service we received from the main coordinator. The wedding industry is just that, an industry. We understand that not all staff can we warm and pleasant; we're just another couple down the conveyer belt. We went to our tasting and the food was excellent and we were excited to share this with our guests.
  
  On the day of the wedding, all our steaks came out undercooked, late and some were even cold. Also, an entire service (the pasta service) that we were expecting was missed due to a communication error on the vendors side, which was brushed off and excused as a mutual miscommunication... When we called to chat about what we were not happy with on the day of, the coordinator said they had been made aware and that this never usually happens. Keep in mind, this was three days after the event and if they had been made aware, then why was there no follow-up? No apology, little to no acknowledgement or accountability, and it almost felt like we were being scolded. I was extremely disappointed with this reaction and thought about not leaving a review at all to not tarnish the other aspects of the wedding that went so smoothly. Other staff members at Twist Gallery are kind, helpful and the day of coordinator was accommodating. However, if this experience can help a couple stay alert up until the end - even after payments have been made and received - and be a bit more insistent if they're not satisfied with an aspect of the service, then this review will have filled its purpose.

  My husband and I immediately fell in love with Twist Gallery when we visited the space. It's modern, spacious and a wonderful canvas to execute your vision. Unfortunately, we were not as pleased with the aftercare service we received from the main coordinator. The wedding industry is just that, an industry. We understand that not all staff can we warm and pleasant; we're just another couple down the conveyer belt. We went to our tasting and the food was excellent and we were excited to share this with our guests.
  
  On the day of the wedding, all our steaks came out undercooked, late and some were even cold. Also, an entire service (the pasta service) that we were expecting was missed due to a communication error on the vendors side, which was brushed off and excused as a mutual miscommunication... When we called to chat about what we were not happy with on the day of, the coordinator said they had been made aware and that this never usually happens. Keep in mind, this was three days after the event and if they had been made aware, then why was there no follow-up? No apology, little to no acknowledgement or accountability, and it almost felt like we were being scolded. I was extremely disappointed with this reaction and thought about not leaving a review at all to not tarnish the other aspects of the wedding that went so smoothly. Other staff members at Twist Gallery are kind, helpful and the day of coordinator was accommodating. However, if this experience can help a couple stay alert up until the end - even after payments have been made and received - and be a bit more insistent if they're not satisfied with an aspect of the service, then this review will have filled its purpose.
• Corey P. Sent on 06/07/2023
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Perfect Venue for a Downtown Wedding!

  This was the perfect venue for our wedding! Nadia and the team are super organized and ensured to follow up on every detail months and weeks leading up to our wedding to ensure that our wedding day ran smoothly. They were super responsive to all my questions especially leading up to the event where they became more frequent. The food was catered by Gusto and excellent! I have never been to a wedding that ran so smoothly where all the food was plated and served on time. The service staff were fantastic and super accommodating to all of our guests ensuring to take extra attention on dietary restrictions. The location is central and venue itself is beautiful with wonderful art by local artists such that you don't need a lot of decorations to make it look like a wonderful space for a wedding. Pricing is also reasonable especially in comparison to other venues downtown. I highly recommend Twist Gallery for anyone planning an event or wedding!

  This was the perfect venue for our wedding! Nadia and the team are super organized and ensured to follow up on every detail months and weeks leading up to our wedding to ensure that our wedding day ran smoothly. They were super responsive to all my questions especially leading up to the event where they became more frequent. The food was catered by Gusto and excellent! I have never been to a wedding that ran so smoothly where all the food was plated and served on time. The service staff were fantastic and super accommodating to all of our guests ensuring to take extra attention on dietary restrictions. The location is central and venue itself is beautiful with wonderful art by local artists such that you don't need a lot of decorations to make it look like a wonderful space for a wedding. Pricing is also reasonable especially in comparison to other venues downtown. I highly recommend Twist Gallery for anyone planning an event or wedding!
• Liz J. Sent on 16/10/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Easy Peasy

  We appreciate how easy Twist made planning and executing our wedding. We went with them because they look after all of the tables, chairs, linens, glassware rentals and take care of the setup. All we had to do was supply the drinks and decor/florals and show up. They work with only 1 caterer (Gusto) and the food is top notch. People commented for weeks after the wedding about the food. Nadia is fantastic and took care of any issues we ran into.

  We appreciate how easy Twist made planning and executing our wedding. We went with them because they look after all of the tables, chairs, linens, glassware rentals and take care of the setup. All we had to do was supply the drinks and decor/florals and show up. They work with only 1 caterer (Gusto) and the food is top notch. People commented for weeks after the wedding about the food. Nadia is fantastic and took care of any issues we ran into.
• Emily S. Sent on 04/10/2022
  4.2 out of 5 rating

  4.2
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0

  Twist was the perfect space.

  Twist venue is beautiful, and gave us the cozy vibe we wanted for our wedding. It was great because the art gave our guests something to look at during cocktail hour and made for nice photos as well. The hanging lights that were already installed added to the ambiance during the dancing part of the night. Gusto provided delicious catering, which all the guests loved. Em was responsive to all emails throughout the planning process. We had a slight hiccup with the billing of our balance and would recommend looking closely to ensure you are paying the correct amount at each installment.

  Twist venue is beautiful, and gave us the cozy vibe we wanted for our wedding. It was great because the art gave our guests something to look at during cocktail hour and made for nice photos as well. The hanging lights that were already installed added to the ambiance during the dancing part of the night. Gusto provided delicious catering, which all the guests loved. Em was responsive to all emails throughout the planning process. We had a slight hiccup with the billing of our balance and would recommend looking closely to ensure you are paying the correct amount at each installment.
• Katie M. Sent on 02/10/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Unique city venue and amazing experience

  We are so thrilled we decided to go with Twist Gallery as our wedding venue. We only had about 5 months to pull our wedding together and Twist made it so easy to think through all the details to make our day perfect. When you sign your contract with them, you get access to a planning document which makes planning so much easier. Closer to the date, they are super responsive and helpful with every little question you may have. The actual day of went so smooth and it is very clear they have an extremely professional and organized team. Not to mention, the venue itself is unique, beautiful and will wow your guests. We got so many compliments about the venue, our guests absolutely loved it! Thank you Twist (and especially Nadia and Emanuelle) for helping to make our wedding day absolutely perfect!

  We are so thrilled we decided to go with Twist Gallery as our wedding venue. We only had about 5 months to pull our wedding together and Twist made it so easy to think through all the details to make our day perfect. When you sign your contract with them, you get access to a planning document which makes planning so much easier. Closer to the date, they are super responsive and helpful with every little question you may have. The actual day of went so smooth and it is very clear they have an extremely professional and organized team. Not to mention, the venue itself is unique, beautiful and will wow your guests. We got so many compliments about the venue, our guests absolutely loved it! Thank you Twist (and especially Nadia and Emanuelle) for helping to make our wedding day absolutely perfect!
• Myriam Sent on 31/08/2022
  4.6 out of 5 rating

  4.6
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0

  Better than we even imagined

  Was so happy that the day turned out perfectly and it’s all thanks to the team at Twist!

  Was so happy that the day turned out perfectly and it’s all thanks to the team at Twist!

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