Reviews for Eaden Myles
Reviews
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4.2 out of 5 rating
4.2 out of 5 rating
14 reviews
83% recommend it
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![Obaapa]()
Obaapa N. Sent on 06/03/2020Amazing service and very knowledgeable
Eric want above and beyond for our 10th anniversary. My husband suit was perfect. He looked like a model from a magazine on our day. -
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Jagger C. Sent on 27/05/2019
My wedding suit
They are very professional. If you have any issues or problems they fix it immediately. The suit was a great fix with amazing quality. I plan on buying a suit every year for my anniversary. -
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![Robin]()
Robin B. Sent on 27/05/2019Amazing and outstanding
Every moment was outstanding customer service to the quality of ur tux mr Eaden came and delivered never stressed or had me worried throughout the process -
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![Zulemy]()
Zulemy A. Sent on 06/03/2019Unique Product, Overall Satisfied
We absolutely loved the outcome of my husband's custom 3 piece emerald green tux! The groomsmen also looked sharp in their emerald green pants and button ups with custom gold buttons.
What we enjoyed the most in this process was our meeting with Eaden in New York for consultation and sizing. We were able to explain our vision and got to see all the cool fabrics and select the design of the tuxedo.
The most frustrating thing during this process was the response time and final delivery of the products. Many times we would reach out via text and email and allow for time before we followed-up a second time but we were just not contacted back in a timely fashion. There was a major delay in the delivery of our groomsman shirt/pants and the groom's tux. We are both very flexible people and were not upset that there was a delay, we were upset at the lack of transparency and communication. At one point, we were even told that items were shipped when in fact, nothing had gone out yet.
The groom's suit arrived a week and a half before the wedding and it still needed to be tailored. This made us extremely nervous as about 6 months had already gone by since our initial visit(we were told an estimate of 8 weeks for the groomsmen and to allow a little more time for the groom). The pocket square arrived the day before we left to the hotel for our wedding, and the lapel pin never arrived(we were told it was out of stock the week of).
In general, Eaden and the company worked with us to rectify the multiple hiccups that happened along the way. We weren't charged shipping, they sent the garment bags that were promised and not sent with the original order, fixed the color on the lapel of my hsband's tuxedo as in the first round, the wrong color was put on; and fixed the buttons on the groomsmen shirts as they weren't what we initially picked and paid for.
Even though there were a couple of instances throughout the process where we worried if this would all come together, we still really like what this company is doing, respect the uniqueness in their work, and thank them for helping our vision come to life. My husband, his groomsmen, and the ring bearer looked so handsome the day of our wedding. I am happy it all came together but have to say that it took a lot of work and following up on our part to make sure the result was successful.
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