Reviews for Madison Greenhouse Event Venue

Madison Greenhouse Event Venue

Newmarket, Ontario

3.3 out of 5 rating, 33 reviews

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3.3 out of 5 rating

3.3

33 reviews

Recommended by 67% of couples

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Quality of service
3.4 out of 5 rating
Response time
3.5 out of 5 rating
Professionalism
3.1 out of 5 rating
Value
3.4 out of 5 rating
Flexibility
3.2 out of 5 rating

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Brittinee Sent on 25/03/2025

3.6 out of 5 rating
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Costly & few inclusions.

Although stunning, and our dream venue, the pricing is astronomical!!
Very hard to justify the venue pricing with extremely little inclusions.
This is a venue that you should be prepared to have to hire externally for each and every item. Beautiful space & we experienced great communication - It is simply extremely costly.

Although stunning, and our dream venue, the pricing is astronomical!!
Very hard to justify the venue pricing with extremely little inclusions.
This is a venue that you should be prepared to have to hire externally for each and every item. Beautiful space & we experienced great communication - It is simply extremely costly.
Mrinali Sent on 11/01/2025

1.2 out of 5 rating
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They gave us a quote over the phone and based on that we booked an appointment to view the venue. On the day of the appointment, they called and withd

Zero professionalism, they do not honor their commitments. They failed the bride last minute right before an appointment. Zero flexibility on any minor requests. Would not recommend

Zero professionalism, they do not honor their commitments. They failed the bride last minute right before an appointment. Zero flexibility on any minor requests. Would not recommend
Kim P. Sent on 07/07/2024

4 out of 5 rating
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Beautiful June 2024 wedding

We had signed our contract with Madison Greenhouse in July 2022 and held our wedding here at the end of June 2024! The greenhouse atmosphere in the summer is absolutely magical, and the magic was felt by us and by all of our 170 guests.

Major pros:
- A super unique and picturesque setting for your wedding, making it possible (maybe even preferable imo) to do minimal decor. For example, we just stuck to fresh white hydrangeas and roses with greenery and candles, and it was absolutely beautiful while complementing the venue.
- There are 2 big in-venue bridal suites with their own private bathrooms and doorlocks. We did not have a wedding party, but we and our...

We had signed our contract with Madison Greenhouse in July 2022 and held our wedding here at the end of June 2024! The greenhouse atmosphere in the summer is absolutely magical, and the magic was felt by us and by all of our 170 guests.

Major pros:
- A super unique and picturesque setting for your wedding, making it possible (maybe even preferable imo) to do minimal decor. For example, we just stuck to fresh white hydrangeas and roses with greenery and candles, and it was absolutely beautiful while complementing the venue.
- There are 2 big in-venue bridal suites with their own private bathrooms and doorlocks. We did not have a wedding party, but we and our family members did have outfit changes throughout the event, so this was absolutely key. We ended up not needing to rent the Bridal House at all.
- Bathrooms were clean and HUGE with plenty of stalls and sinks! Very important if you’re having a big wedding.
- The venue itself is accessibility-friendly and HUGE. It's all ground-level and goes on and on and on. There are so many rooms and nooks, a lounge area, outdoor garden, and huge parking lot. Our guests explored the entire venue and they loved it.
- The bartenders and all support staff! Despite a pretty big wedding with a lot of big drinkers, there was barely ever a line-up at the bar as the bartenders provided excellent and friendly service. The venue was clean and tables and chairs were set up promptly on the day of our wedding.

Some things to be aware of:
- Madison Greenhouse has become a very sought-after venue in the GTA. They pump out both day and evening events. This means your access to the venue can be limited. We had a few hours on the day before our wedding to unload decor/alcohol, a few hours before the actual wedding to set up, and a few hours on the day after to pack up remaining items. So the set-up and logistics can be stressful if you are not completely organized or don’t have helping hands. Luckily for us, we hired a great day-of-coordinator and had family/friends to take care of things and help us out for a lot of it. I would seriously recommend hiring a professional and experienced coordinator for this reason.
- This is not an all-inclusive venue. It’s definitely priced as a luxury wedding venue, and you will have to pay separately for all other vendors, including paying extra for the bar, purchasing your own alcohol, and catering. Madison Greenhouse was clear and upfront about this from the beginning - and to us, we believed it was worth it and we simply budgeted accordingly. If the scenery of your wedding is less of a priority, you might think Madison Greenhouse is not worth your money.
- Circling back to Madison Greenhouse being BUSY - sometimes there were hiccups in communication during the planning process. But if you just keep organized with the various email chains, ask for clarification, remain open and communicative, and keep records of all your contracts and paperwork, you will be just fine! We worked with Shawn and Jamie-Lynn, and they were professional, helpful, and informative. If there were hiccups, they were corrected within the day.
- The venue gets HOT in the summer mornings/afternoons. We were so worried about having a muggy wedding because of the heatwave that was happening the week before. Miraculously, it was 19 degrees in the afternoon of our wedding, and it ended up being the most utterly beautiful day ever in the greenhouse. If you’re having your wedding in the summer, I’d highly recommend providing hand fans to guests as a wedding favour. We did that, and we also asked our caterers to pass chilled drinks during guest arrival.

Overall, due to the non-all-inclusive nature of the venue, you may face some challenges and will need to be prepared to take care of a lot of moving parts on your own. So, if you want a more relaxed planning process (i.e. for the venue to do everything/most things for you) and the picturesque venue is not a priority, maybe a different venue is more suited for you! But personally, we couldn’t imagine having our wedding anywhere else :)

Brooke Sent on 03/07/2024

5 out of 5 rating
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Don’t let the bad reviews scare you

I am shocked by the bad reviews on wedding wire so I have to step in here for a moment … the Madison Greenhouse is an amazing venue ! The staff are very helpful and want to make your day special , the owners are amazing people and obviously the venue is gorgeous…Yes , all you get is the venue and a soft bar package but that was stated to us when we went to check out the venue back in 2020. They have since done some renovations which look wonderful! We used an outside Caterer ( Lavender Blue Catering ) and they came with us to check out the venue, ask them questions and check out all equipment...

I am shocked by the bad reviews on wedding wire so I have to step in here for a moment … the Madison Greenhouse is an amazing venue ! The staff are very helpful and want to make your day special , the owners are amazing people and obviously the venue is gorgeous…Yes , all you get is the venue and a soft bar package but that was stated to us when we went to check out the venue back in 2020. They have since done some renovations which look wonderful! We used an outside Caterer ( Lavender Blue Catering ) and they came with us to check out the venue, ask them questions and check out all equipment etc. I think a lot of these bad reviews aren’t against the venue themself but the caterer/ event planner .. please make sure you do your research and find a good caterer and planner who care and take that extra step to make sure it goes as smoothly as possible. Things will go wrong but it’s the little things nobody notices… we are not all perfect people ! I remember reading some of these reviews and I was worried and scared so I hope my review gives someone ease .. you will have such a magical amazing day like I did ! Always remember to treat people with kindness and respect I know it is a stressful time but you get a lot more bees with honey then you do vinegar ! Don’t sweat the small stuff take everything in and remember your day is about you and your significance other celebrating your love and having all your friends and family there to support you ! I can not recommend this venue enough and it will always hold a special place in my heart
Caitlin Sent on 20/06/2024

4.6 out of 5 rating
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Beautiful Venue

We booked Madison Greenhouse about 2 years ago for our recent wedding. We loved the venue from the start and they've certainly made upgrades in the last couple of years since taking over from the previous owners. We received endless compliments from our guests about how beautiful it was. Our experience with staff was generally great. Communication was prompt and our space was set up as we had outlined. As a small note, our contract which was online was changed a few times without our knowledge throughout the planning process after signing, including changing payment due dates, soft bar package formats, and use of rooms. These changes did not have a huge impact on our event, but a heads...

We booked Madison Greenhouse about 2 years ago for our recent wedding. We loved the venue from the start and they've certainly made upgrades in the last couple of years since taking over from the previous owners. We received endless compliments from our guests about how beautiful it was. Our experience with staff was generally great. Communication was prompt and our space was set up as we had outlined. As a small note, our contract which was online was changed a few times without our knowledge throughout the planning process after signing, including changing payment due dates, soft bar package formats, and use of rooms. These changes did not have a huge impact on our event, but a heads up would have been appreciated. Madison's did however agree to honour the original agreements, so this wasn't too much of an issue. Overall, we would recommend this venue to other couples.
Nicole Sent on 10/06/2024

1.4 out of 5 rating
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Beautiful venue, horrible management

It’s such a shame, because this is still the most beautiful venue I have ever seen, and I don’t regret getting married here as we have beautiful photos. BUT dealing with the difficult, unorganized and unprofessional staff was exhausting. I spoke to 4 different sales reps during the 11 months we had the contract. Each person would give us different information about what’s allowed/included. There was also an incident where the roof came off 4 weeks before our wedding, killing most of the plants. The staff neglected to tell us, we found out only when we came in person for our finale details meeting. The owner was not helpful, and did not try to work with us or help...

It’s such a shame, because this is still the most beautiful venue I have ever seen, and I don’t regret getting married here as we have beautiful photos. BUT dealing with the difficult, unorganized and unprofessional staff was exhausting. I spoke to 4 different sales reps during the 11 months we had the contract. Each person would give us different information about what’s allowed/included. There was also an incident where the roof came off 4 weeks before our wedding, killing most of the plants. The staff neglected to tell us, we found out only when we came in person for our finale details meeting. The owner was not helpful, and did not try to work with us or help us with the situation we found ourselves in.

If you want to get married here, because it is beautiful, make sure to get a wedding planner or day of coordinator who can deal with these people for you, it will save you one hell of a headache
Maddy Sent on 15/05/2024

2 out of 5 rating
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Beautiful Venue, and nothing else.

We had our absolutely beautiful and perfect wedding at Madison Greenhouse in February 2024…. In spite of and not because of the team at Madison.

We had issue after issue with them throughout the planning process. First off, you have to be aware that you will be responsible for planning EVERYTHING, from your liquor license, to caterer, to linens etc. They did not have to scale drawings or measurements of the venue, which made rentals very challenging. Their sound system is antiquated, and you are not allowed to bring in other speakers. Our only contact at the venue had a family/medical issue in the two weeks before our wedding, and we could not get ahold of anyone to...

We had our absolutely beautiful and perfect wedding at Madison Greenhouse in February 2024…. In spite of and not because of the team at Madison.

We had issue after issue with them throughout the planning process. First off, you have to be aware that you will be responsible for planning EVERYTHING, from your liquor license, to caterer, to linens etc. They did not have to scale drawings or measurements of the venue, which made rentals very challenging. Their sound system is antiquated, and you are not allowed to bring in other speakers. Our only contact at the venue had a family/medical issue in the two weeks before our wedding, and we could not get ahold of anyone to ask important questions by phone or email. They misinformed our caterer about the equipment available on site, which led to hundreds of extra dollars in required rentals from our caterer (which the caterer thankfully comped for us).

Beyond this general disorganization and poor communication, they actively tried to scam us on multiple occasions. They would not reply to things in writing, but only over the phone, and would then deny that conversations had taken place. They contacted my father, who had made a venue payment but was not on the contract, to ask him to pay an additional $500 without any documentation as to why. They had sent us marketing materials including that the bridal house rental ran until 6pm, but then after we paid, tried to tell us it was only until 4pm on multiple occasions until we showed them what they had sent us.

Our wedding planner (Jessica Carter of Blush & co) saved our lives in the planning of this wedding, and the day itself was wonderful. However, the stress associated with dealing with Madison’s made the planning of our wedding horrible, and I would not suggest using them unless you go in ready for a battle.

Best of luck.
Lauren Sent on 06/03/2024

1 out of 5 rating
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Do not pick this venue

DO NOT, I REPEAT DO NOT BOOK YOUR WEDDING HERE!

I know this is a gorgeous venue, but there are others out there that will give you a better service.

I had my wedding on February 17th and I waited to hear back from the venue, but i had to reach out after 2 weeks to discuss everything that went down. I have given them a chance to respond through email and they have been lack lustre.

The day before my wedding I asked if there were appropriate outlets for the rental oven (as you can’t cook on site) and they responded that there were, so when we arrived on the wedding day and...

DO NOT, I REPEAT DO NOT BOOK YOUR WEDDING HERE!

I know this is a gorgeous venue, but there are others out there that will give you a better service.

I had my wedding on February 17th and I waited to hear back from the venue, but i had to reach out after 2 weeks to discuss everything that went down. I have given them a chance to respond through email and they have been lack lustre.

The day before my wedding I asked if there were appropriate outlets for the rental oven (as you can’t cook on site) and they responded that there were, so when we arrived on the wedding day and there wasn’t, you can imagine my shock when we had to scramble to figure out how to cook our food. My husband and the groomsmen were asking the venue and maintenance for help in trying to figure out how to make it work with there rental oven, to which the venue responded “YOU’RE SHIT OUT OF LUCK”. My father in law even tried rewiring the oven. Eventually my husbands uncle went to our house and took our own home oven so that we could have food for our wedding.

The caterer also found out last minute that there was no water that they were able to use, and when they talked to the venue they were incredibly rude and unhelpful. This really pisses me off because it is not only compromising the caterers liability, but due to the venue making me sign something, it also compromises my liability. It is actually illegal due to health and safety to not have running water as a caterer. Thankfully the bartenders helped out and showed us the water that they used.

I dropped off items on Friday(my wedding was Saturday) and there was a specific area for mine. It was a small box with some decorations and care package for the bathroom. There was a wedding happening on the Friday and they had their items put in their specific area (clearly away from my items). When I arrived on Saturday for my wedding, I noticed some of my items had been stolen. I had specifically hid them under items and someone (either the venue or the wedding that occurred on February 16th, 2024) stole those items. The venue stated that they would look at the security camera and get back to me. They never did, they just stated that they would go and grab items for the bathroom. This does not make up for hte time and money I spent running around grabbing items for my wedding.

I also purchased the bridal suite for another $800 and when we arrived the stairs up to the entrance were not shovelled or salted and were pretty slippery. My mom had had hip surgery 3 months ago and my husband, who was also getting ready there had had spinal surgery 5 months ago. I am thankful that they did not fall, but for someone to pay extra on top of the venue, you would expect top notch service. We even saw maintenance walk around for the whole day and not do anything. I guess we were shit out of luck.

I spent almost 16k for this venue and am absolutely disgusted with the service I got. I spent an extra $500 for an outside caterer, when to be honest I don’t understand, especially when I paid for an oven rental and also used my own. I expect to have my oven rental covered, the cost of the caterer covered. Emotional distress covered, as my photographer even came up to me and asked if I was okay, in the middle of her taking photos because she saw how distraught I was about the theft and everything else going on.

I REPEAT, DO NOT HAVE YOUR WEDDING HERE! IT IS NOT WORTH YOUR MONEY AND I WILL PERSONALLY HELP YOU FIND ANOTHER GREENHOUSE VENUE FOR CHEAPER AND MUCH BETTER!!!!
Lauren Sent on 27/02/2024

1 out of 5 rating
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10/10 would never recommend

Do not be deceived by how gorgeous it is inside. I paid over 16k for this venue for my recent wedding and had an absolute horrible experience. We left items there the Thursday before our Saturday wedding and either the venue staff or the wedding on the Friday stole items from my decoration box. we also had to go and get our own oven from our house on the day of because the outlet did not accept the plug we needed for our oven. The When this oven ordeal occured the maintenance staff said to my husband "you are shit out of luck".

DO NOT USE THIS AS A VENUE, THERE ARE OTHER VENUES THAT HAVE SIMILAR QUALITIES IN LOOKS BUT YOU WON'T GET TREATED LIKE CRAP!

Do not be deceived by how gorgeous it is inside. I paid over 16k for this venue for my recent wedding and had an absolute horrible experience. We left items there the Thursday before our Saturday wedding and either the venue staff or the wedding on the Friday stole items from my decoration box. we also had to go and get our own oven from our house on the day of because the outlet did not accept the plug we needed for our oven. The When this oven ordeal occured the maintenance staff said to my husband "you are shit out of luck".

DO NOT USE THIS AS A VENUE, THERE ARE OTHER VENUES THAT HAVE SIMILAR QUALITIES IN LOOKS BUT YOU WON'T GET TREATED LIKE CRAP!
Rebecca Sent on 03/12/2023

3.6 out of 5 rating
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November Wedding Review

I want to make this as comprehensive as possible for people looking to book Madison Greenhouse as their event venue.
TL:DR - the wedding turned out amazing, the venue was gorgeous and we got a ton of compliments on it, but it was not without hiccups along the way.
The Good - stunning, unique, we walked in and immediately knew we had to get married here. It was like European patio vibes while being in the GTA. Lily and Theresa from the venue were lovely to work with, as was the owner. Also, as much as it was extra work, getting the SOP and bringing in your own alcohol is a massive money saver at the end...

I want to make this as comprehensive as possible for people looking to book Madison Greenhouse as their event venue.
TL:DR - the wedding turned out amazing, the venue was gorgeous and we got a ton of compliments on it, but it was not without hiccups along the way.
The Good - stunning, unique, we walked in and immediately knew we had to get married here. It was like European patio vibes while being in the GTA. Lily and Theresa from the venue were lovely to work with, as was the owner. Also, as much as it was extra work, getting the SOP and bringing in your own alcohol is a massive money saver at the end of the day, since you can return anything you didn’t drink. Also the bartenders that were provided by the venue, Kim and Jess, were amazing.
The Bad - initially you think this is a great deal on a venue, but once you realize that all they provide is tables and chairs (and you have to obviously upgrade to the nicer chairs), you have to add the soft bar package, get your SOP etc. the extras do start to add up.
Also, you do not have the venue for the entire day, guaranteed. They will book a wedding lunch/ceremony in the morning before your wedding. Which means when you are doing your first look, people will be tearing down the previous event and setting up yours. If I didn’t have a day of coordinator, this would have been a massive problem and source of stress.
Also, the manager, Shawn, was extremely rude to me on many different occasions (compared asking about bringing Arabic drummers to asking about bringing elephants into the venue). She tried to have us pay $1000 extra as a deposit to bring in drummers, then when I asked for the owner’s information she didn’t email me back for a week. We ended up contacting the owner ourselves and came up with a solution without having to give the extra money. Lesson learned, just deal with the owner or someone that isn’t Shawn. Additionally, Shawn made a final details meeting with us on a Sunday at 11am. Myself and my husband came from Hamilton, and our coordinator came after being awake until 3 doing another wedding the night before. No one seemed to know that we were coming and Shawn didn’t show up. We were all extremely disappointed with the lack of planning and professionalism. Also, don’t bother to book a rehearsal with them there. They will book something on that date and move your rehearsal date literally the week before. We just didn’t bother after it was changed. As much as we loved the venue you can tell some people there only care about profit, not about your experience.
A lot of reviews here shared parts of our experience, so if you are good with all of that, then yes, I would still recommend this venue!