I booked Ruby photo booth based on their affordable prices, little did I know the headache it would give me. After paying my deposit, Eddy asked my fiancé and I to come to his studio to pick out a template. In November, we drove an hour to meet at his studio at a time and we both agreed on. While waiting for half an hour I called, left a voicemail and emailed to find out where Eddy was. After 30 minutes and no response we drove home. Once we arrived home I received a call from Eddy encouraging me to come back to his studio, I declined as it was a far drive. He apologized for his forgetfulness and arranged to meet with us at my house in January. We accepted his apology as he seemed sincerely sorry.

January came around and I did not want to be stood up again. Our appointment was on a Saturday, on Wednesday of that week I messaged the number Eddy was previously messaging me from which we arranged the second meeting. I text him to confirm Saturdays meeting, there was no response, however I did not ask a question, rather made a statement confirming the appointment. On his phone the read receipt was on showing that he saw the message on Wednesday. On Saturday I waited in my home for over an hour before emailing Eddy to explain my disappointment with his lack of organization and unreliability and asked for my deposit to be refunded.

The following day his partner text me from the phone I was texting after the first failed attempt to meet up. His partner informed me Eddy was in Hong Kong. His partner text me for over 2 hours with no resolution. His partner also placed the blame on me because they did not reconfirm the confirmed appointment. Afterwards, he then said he felt bad and would talk to Eddy. After this they then offered me a free half an hour and a photo book. I declined and continued to ask for my deposit to be returned for my horrible experience.

Finally, Eddy agreed to return my deposit in 7 days as he was in Hong Kong. On the 8th day I emailed again as I had not received my deposit, on the 9th day he said he would be in Canada on the 11th day (4 days after he said my deposit would be returned) via etransfer. He has access to Internet as he was emailing me, however still did not want to return my deposit or ask his partner who was in Canada to return it for him. It took over two weeks to get my deposit refunded. Finally after numerous e-mails initiated by me I received my full $150 deposit and an additional $20 for my troubles.

After two failed attempts at meeting at arranged times, I could not trust this company to follow through with their commitments or that they would show up at my wedding.
I am very unhappy with my experience. I’ve now happily spent the extra $300-$400 to deal with a professional and reliable company.

The photo booth added tons of fun to our company holiday party. The print options for photos are awesome and the customization of template is so easy! Working with the team was smooth and for the price they were so professional! The booth doesn't have walls or limits so the # of people is quite high. We fit 10 pple very nicely. You can print a lot of copies for each photo as well. Lots of props to go along! Thanks Eddy and team!

Eddy was great when he came to our wedding to set up the photo booth. The layout was very satisfying and all my guests loved the props offered during the wedding. The backdrop advice he gave was really suitable and the pictures that were taken was a lot better than expected!

Our photo booth was awesome. Our relatives and friends had a really good time. Eddy arrived earlier than expected and organized the photo boot. The quality of the pictures is good and he did extra when people requested.
We met with Eddy before the wedding day and he gave us ideas and suggestions.
The price was really good compared with other photo booths.
We really appreciate his job.

We thought we were getting good value when the owner offered us a free half hour. However, he kept complaining about that free half hour on every subsequent meeting with us.

He also double-booked and wouldn't promise us a set-up until the last minute and then showed up late by half an hour.

He asked for a single vendor meal, which we obliged, but then showed up with additional staff and rudely demanded to be given two meals. He even demanded to see the manager to get the food (after showing up late)!

Also, instead of manning the booth, he spent 15 minutes loudly talking to people during our speech, which we feel is utterly unacceptable and disrespectful.

We would not recommend his services. You get what you pay for.

Ruby Photobooth delivered their services as promised and their photobooth was thoroughly enjoyed by the guests at our wedding. The price was very economical as we requested for 4 hr service with unlimited prints.