Reviews for Guisachan House Restaurant

Name: Guisachan House Restaurant
Address: 1060 Cameron Ave, Kelowna, British Columbia, V1W 4T2
Rating: 4.8

Guisachan House Restaurant

Kelowna, British Columbia

4.8 out of 5 rating, 16 reviews

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4.8 out of 5 rating

4.8

Excellent

16 reviews

Recommended by 96% of couples

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Quality of service
4.8 out of 5 rating
Response time
4.9 out of 5 rating
Professionalism
4.8 out of 5 rating
Value
4.9 out of 5 rating
Flexibility
4.7 out of 5 rating

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Meagan Sent on 28/03/2023

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Highly recommend getting married here!

George and his staff made all of my dreams come true! He made the process of planning a wedding stress free and memorable. Our wedding was beautiful and I highly recommend getting married here! Thank you George for everything!

George and his staff made all of my dreams come true! He made the process of planning a wedding stress free and memorable. Our wedding was beautiful and I highly recommend getting married here! Thank you George for everything!
Jessica Sent on 27/09/2023

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September wedding 2023

Georg and his team went above and beyond anything we could have ever imagined. The ease of planning and his organization is the best in the business. Venue is stunning and would recommend to anyone wanting to get married with as little hasle as possible while also making your day feel luxurious and 0 stress. All inclusive package for up to 100 guests is so budget friendly and a perfect wedding.

Georg and his team went above and beyond anything we could have ever imagined. The ease of planning and his organization is the best in the business. Venue is stunning and would recommend to anyone wanting to get married with as little hasle as possible while also making your day feel luxurious and 0 stress. All inclusive package for up to 100 guests is so budget friendly and a perfect wedding.
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Marci Sent on 27/08/2023

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Fantastic Wedding Day at Guisachan House Kelowna

Full meal deal. Georg takes care of every detail and makes sure the wedding day runs smoothly with no issues for the couple. Accommodates and makes dreams come to life. The planning process was fun and stress free. Food was phenomenal. Can't praise the bread and pies enough. Gorgeous gardens as a background to an amazing day. Highly recommend Georg and his Guisachan House team!

Full meal deal. Georg takes care of every detail and makes sure the wedding day runs smoothly with no issues for the couple. Accommodates and makes dreams come to life. The planning process was fun and stress free. Food was phenomenal. Can't praise the bread and pies enough. Gorgeous gardens as a background to an amazing day. Highly recommend Georg and his Guisachan House team!

Stephanie Sent on 11/07/2023

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Disappointing, lack of attention to detail, and made us feel like a nuisance

We unfortunately had a very frustrating and disappointing process with the Guisachan house. It all sounded like a stress-free dream, but there were many frustrations we encountered. There were so many details that were not executed well, or were far from what was promised. The greatest frustration was trying to communicate clearly with George, and to try and figure out the mixed messages we were receiving. He was very quick to say yes to everything, but when it came down to delivering, he simply did not, or it was different from what was asked or promised. The Guisachan house does things a very specific way, they don’t necessarily work with you if you’re wanting something more unique and personalized....

We unfortunately had a very frustrating and disappointing process with the Guisachan house. It all sounded like a stress-free dream, but there were many frustrations we encountered. There were so many details that were not executed well, or were far from what was promised. The greatest frustration was trying to communicate clearly with George, and to try and figure out the mixed messages we were receiving. He was very quick to say yes to everything, but when it came down to delivering, he simply did not, or it was different from what was asked or promised. The Guisachan house does things a very specific way, they don’t necessarily work with you if you’re wanting something more unique and personalized. If you want the details, please find them below:
- The cake did not look like the pictures I submitted and looked very ‘amateur’, my maid of honour had to advocate to take off all the lavender and foliage that was sticking out randomly that did not go with the simplistic modern aesthetic we were wanting. The colour was also completely off and the whole cake looked messy and unprofessional.
- One of the main entree items that we chose during the tasting was replaced with a different entree, which is not what we chose. If there was an issue with the entree chosen and promised, we would have appreciated it being told to us ahead of time, instead of having it come as a surprise, and having it already printed on the menu.
- The vegetables were very undercooked, and the rice and potatoes were not seasoned. Other guests mentioned this as well and said they couldn’t eat it. The salad was swimming in the dressing.
- The flowers also did not align with the colour scheme or even close to the photos and colour swatches that were asked of us and that I took great care in providing. When I saw the bouquet the day before, I told George that I didn’t want any pink flowers and he was able to change my bouquet, but kept the pink flowers for the bridesmaids. The flowers were not fresh, and were discoloured even early in the day.
- We were promised 2 corsages for our mothers, but there were none on the day. It was mentioned we could just pin a boutonniere on their dresses, but pinning a very heavy boutonniere (Which were much too big) on a delicate material dress does not work well.
- They ran out of punch at ‘cocktail hour’, and switched to water. Guests were denied any other kind of drink/beverage during that time, even when offered to pay for it.
- They took down the chairs immediately after the ceremony, but there was no alternative seating for guests before dinner. Many of our guests cannot stand for an extended amount of time.
- During the reception, the dinner music volume was not well managed. It was at times way too loud, and blasting over the speeches. The microphone and sound system was very poor, and most of the guests (especially on the veranda) could not hear the speeches at all. We had around 65 guests.
- My dad prepared a photo slide show, and went to the venue to test it on the house system 2 weeks before the wedding. George did not know how to work the system and his daughter was not available. My dad and groomsmen had to troubleshoot the system, the day before and even on the day of the wedding with little to no help from staff.
- We were promised a power extension cable and an aux cable for the dance music to connect to the house speaker system, but neither were there on the day of and had to be requested again.
- My mom had asked for the empty glass jars in the main corridor (not being used for our wedding) to be removed. She had to ask multiple times for the staff to finally remove them.
- My questions about timelines during the tasting were brushed off and I was told that I didn't have to worry about that, and we couldn’t continue that conversation.

- At the rehearsal, George mentioned that he was glad that he’ll never get an email from my husband again. He wrote only 2 emails, the second one was only sent to follow up, since we didn’t receive a response from the first. The impression we got from George was that he was going to be happy to get our wedding over with and never have to hear from us again.
-We were trying to work with George to provide our guests drink options other than Molson Canadian type beer (I don’t have the space to go into detail about the whole saga here). But we did our research and offered some alternatives that we thought would fit in his pricing model. He ordered them, without informing us, and when we called to follow up on the progress of the request, he then told us that they were already ordered but they will charged at a higher price. We had requested (months earlier) that he inform us of any price changes before ordering.
- I will say that the garden is very well maintained and beautiful and it is a beautiful venue for pictures.
Melissa Sent on 11/07/2023

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Amazing place for a wedding!

We had our 100 person wedding at this venue (not suitable for more than 150 people). It was all around amazing venue. The beautiful garden, fantastic staff, and delicious food. We were guided throughout the planning process by the amazing Georg. If you're not much of a planner, this place is definitely for you as most of what you need for the wedding is included at this venue. Brilliant!

We had our 100 person wedding at this venue (not suitable for more than 150 people). It was all around amazing venue. The beautiful garden, fantastic staff, and delicious food. We were guided throughout the planning process by the amazing Georg. If you're not much of a planner, this place is definitely for you as most of what you need for the wedding is included at this venue. Brilliant!

Guisachan House Restaurant's reply:

Wow, thank you very much Melissa for your lovely and thoughtful review, it was our pleasure to do your wedding this Summer of 2023.

All the Best to your future,

Georg Rieder & Team
Michelle Sent on 16/01/2023

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Wonderful!

I highly recommend booking your wedding at Guisachan House! Georg is so wonderful to work with and will do whatever he can to create your dream wedding! Georg is super flexible and passionate about what he does- he really helped us out a lot

I highly recommend booking your wedding at Guisachan House! Georg is so wonderful to work with and will do whatever he can to create your dream wedding! Georg is super flexible and passionate about what he does- he really helped us out a lot

Guisachan House Restaurant's reply:

michelle thanks for your kind words' it was our pleasure to help you along all the very best in the new year
Shauna Sent on 19/11/2021

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BEST wedding venue ever!

Georg and the staff at Guisachan House was unbelievable! We had to reschedule due to COVID and Georg was very accommodating. The venue was all decorated for us and the staff were so professional and welcoming. We felt like guests at our own wedding! Everything done in one spot. Highly recommend!

Georg and the staff at Guisachan House was unbelievable! We had to reschedule due to COVID and Georg was very accommodating. The venue was all decorated for us and the staff were so professional and welcoming. We felt like guests at our own wedding! Everything done in one spot. Highly recommend!
Guisachan House Restaurant's reply:

Thank you for your kind and thoughtful words Shauna and Chris! It was our pleasure hosting your special day. We wish you all the best for your future.
Stephenie Sent on 13/11/2021

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We had the best time here!

We decided to have our wedding here before covid came around and had to reschedule our wedding 3 times. Georg (the venue owner and wedding planner) worked with us through everything, was so accommodating and was just amazing.

He puts his heart and sole into this, and tries his best to make this day special. He didn’t miss a single touch and is really a jack of all trades. They cover everything you could think of, from setting up, tearing down, flowers, food, music, and even provide a midnight snack. It’s really such an easy venue to have your wedding at :)

His staff and family are fantastic, food is amazing, the venue is beautiful (the getting...

We decided to have our wedding here before covid came around and had to reschedule our wedding 3 times. Georg (the venue owner and wedding planner) worked with us through everything, was so accommodating and was just amazing.

He puts his heart and sole into this, and tries his best to make this day special. He didn’t miss a single touch and is really a jack of all trades. They cover everything you could think of, from setting up, tearing down, flowers, food, music, and even provide a midnight snack. It’s really such an easy venue to have your wedding at :)

His staff and family are fantastic, food is amazing, the venue is beautiful (the getting ready room for the bridal party is stunning). I just can’t say enough positive things about this venue. We had the best night ever and it was so much fun. I wouldn’t have had it any other way :)
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Guisachan House Restaurant's reply:

This review has made our day! Thank you for taking the time to share your thoughtful words both with us and the community. We are so grateful and appreciative. All the best.
Debbie Sent on 26/10/2021

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Such caring staff

George and his team were absolutely a joy to be around. They are a very caring bunch and go out of their way to make it a beautiful experience for all to enjoy. I am so impressed with the professional and elegant service and the kind hearts of each team member. Thank you so very much for making it a wonderful experience for us (especially Debbie)

George and his team were absolutely a joy to be around. They are a very caring bunch and go out of their way to make it a beautiful experience for all to enjoy. I am so impressed with the professional and elegant service and the kind hearts of each team member. Thank you so very much for making it a wonderful experience for us (especially Debbie)

Guisachan House Restaurant's reply:

Thank you Debbie for your kind and thoughtful words. It is very much appreciated. We are so happy you and your family had a wonderful time and have such beautiful memories to look back on - that is our goal as a venue. All the best.
Kristin Sent on 29/07/2021

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Incredible! Georg is the best in the business!

The Guisachan House was the most amazing venue for our wedding! Georg and his team made us feel so welcomed and important on our big day! The food was excellent - our family is still raving about it and most importantly no one left feeling hungry!! Georg took care of every detail and made the whole planning process SO stress-free! From the beautiful venue, to the decor, the flowers, the food, the CAKE! and the incredible ice sculpture, we could not have asked for a more perfect day! Thank you Georg and everyone at the Guisachan House, 10/10 would highly recommend to every bride-to-be!

The Guisachan House was the most amazing venue for our wedding! Georg and his team made us feel so welcomed and important on our big day! The food was excellent - our family is still raving about it and most importantly no one left feeling hungry!! Georg took care of every detail and made the whole planning process SO stress-free! From the beautiful venue, to the decor, the flowers, the food, the CAKE! and the incredible ice sculpture, we could not have asked for a more perfect day! Thank you Georg and everyone at the Guisachan House, 10/10 would highly recommend to every bride-to-be!

Guisachan House Restaurant's reply:

Thank you Kristin for your lovely review of our services. It was our pleasure hosting you and your family. All the best to you both.