Reviews for Jump Restaurant

Name: Jump Restaurant
Address: 18 Wellington St W., Toronto, Ontario, M5L 1G4
Rating: 4.4

Jump Restaurant

Toronto, Ontario

4.4 out of 5 rating, 8 reviews

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4.4 out of 5 rating

4.4

Good

8 reviews

Recommended by 88% of couples

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Quality of service
4.5 out of 5 rating
Response time
4.3 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
4.4 out of 5 rating
Flexibility
4.3 out of 5 rating

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+6 User photos

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Lianna Sent on 21/09/2024

2 out of 5 rating
- Quality of service
  2 out of 5 rating
- Response time
  2 out of 5 rating
- Professionalism
  2 out of 5 rating
- Value
  2 out of 5 rating
- Flexibility
  2 out of 5 rating
Inconsistent pricing

We are looking to do our wedding with this company in November, booked our venue and date in April with a price list they offered. In July they increased the price list and expected us to agree.
Recently, they announced a winter wedding package that was allowed for events “Nov to march 2025” on their website, so we asked if we can select that package since our date falls within the range. The company decided that it’s a no for us and claimed it’s a marketing error. I followed up with the restaurant multiple times on why we are not allowed to choose the winter package but still their answer is it’s a marketing error and refused to let...

We are looking to do our wedding with this company in November, booked our venue and date in April with a price list they offered. In July they increased the price list and expected us to agree.
Recently, they announced a winter wedding package that was allowed for events “Nov to march 2025” on their website, so we asked if we can select that package since our date falls within the range. The company decided that it’s a no for us and claimed it’s a marketing error. I followed up with the restaurant multiple times on why we are not allowed to choose the winter package but still their answer is it’s a marketing error and refused to let us have it. Either way, I felt like the consumer needs to oblige to their price
Increases but when there’s a package that suits your wedding they refuse to let you select it due to economical reasons.
Don’t like how they are handling it, just be careful when signing a contract with them
Louise Sent on 03/10/2022

3.4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  2 out of 5 rating
Hesitated on whether I would recommend...

My son and his bride hosted their wedding reception at Jump.
The restaurant said ahead of time that they could deal with any food intolerance or allergies. Well, I guess they do, but in a poor way. They take away the allergens from the dish and you just do without. I ordered the chicken. They gave me a dry piece of chicken with some over cooked and dry pieces of vegetable hidden underneath! I guess they took all the dairy away and did not bother replacing it with anything tasty or moist - olive oil would have been a simple and good start! In all fairness, other guests, without intolerances, said that the food was good.

...

My son and his bride hosted their wedding reception at Jump.
The restaurant said ahead of time that they could deal with any food intolerance or allergies. Well, I guess they do, but in a poor way. They take away the allergens from the dish and you just do without. I ordered the chicken. They gave me a dry piece of chicken with some over cooked and dry pieces of vegetable hidden underneath! I guess they took all the dairy away and did not bother replacing it with anything tasty or moist - olive oil would have been a simple and good start! In all fairness, other guests, without intolerances, said that the food was good.

Secondly, my drink disappeared several times - taken away by the staff before and after dinner, even from the head table! There was no need to do that on their part unless they wanted to keep pouring and adding it to the tab...

Lastly, and this is a big one: the wedding guests had 2-3 choices to pick from for first and second course. The menu items had been selected ahead of time by the family of the groom. 3 days before the wedding, my son was informed by Jump staff that because the beef tenderloin had been selected as a menu item and it was $20 more than the 2 other menu choices, he would be charged the tenderloin price for ALL GUESTS. So to make that clear, though my son was not warned ahead of time, when the menu items were being selected for his wedding reception menu, he was charged the highest price of all the entrees on the menu for ALL GUESTS, whether they had chicken, the vegetarian entree or beef tenderloin, my son was charged the tenderloin price for all guests, despite the fact that the tenderloin was $20 more than the 2 other entrees being offered to the guests.

On the day of the wedding, the staff were professional, polite and courteous.
Pamela Sent on 02/10/2022

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The staff are incredible

I can’t say enough amazing things about the staff at JUMP. It was the smoothest run evening and the service was beyond incredible.

Also, at least half our guests (115) told us the food was the best wedding food they had ever had.

I highly highly recommend JUMP

I can’t say enough amazing things about the staff at JUMP. It was the smoothest run evening and the service was beyond incredible.

Also, at least half our guests (115) told us the food was the best wedding food they had ever had.

I highly highly recommend JUMP

Jennifer Sent on 04/09/2022

4.6 out of 5 rating
- Quality of service
  5 out of 5 rating
- Response time
  3 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Recommended

We hired this venue for our ceremony and reception. Everything was amazing except for communication during the planning process. I worked with 4 different event specialists over the last 1.5 years. The first one was great. Punctual and detailed. I think she got promoted and I got to work with the second one. The second specialist seemed great at first but did not let the venue know about our walkthrough so when we got to the venue, they were all confused. I didn’t know that the event specialist was not going to be there so we asked for her. Their answer was “she says she can’t make it today”. My planner was there as well so it was going...

We hired this venue for our ceremony and reception. Everything was amazing except for communication during the planning process. I worked with 4 different event specialists over the last 1.5 years. The first one was great. Punctual and detailed. I think she got promoted and I got to work with the second one. The second specialist seemed great at first but did not let the venue know about our walkthrough so when we got to the venue, they were all confused. I didn’t know that the event specialist was not going to be there so we asked for her. Their answer was “she says she can’t make it today”. My planner was there as well so it was going to be a big waste of our time, but the venue manager was kind enough to take us around and answer our questions. The specialist apologized for miscommunication. The third one was fine until she went on vacation and couldn’t facilitate our final meeting so the fourth one stepped in. Our final meeting went well and we were told that we would receive the floor plan and the event details form for us to review. We did not hear from them until 1 day ago. Both my planner and myself have followed up with both planners multiple times but we received our request for payment 1 day prior to our wedding which is also when we finally got their confirmation. There was nothing for us to review. The fourth planner was away on vacation when I followed up with her for the last time. The dates in her auto reply email was July dates (it was August) so I couldn’t tell when she was coming back, and I didn’t hear from the third planner who was cc’d in those emails. This was quite stressful. The contract said that the remaining balance was due 5 business days prior to the event and that is when we needed to confirm our guest count. We gave them our number on time but they were not punctual. There were small changes that needed to be added that were not confirmed until 1 day before our wedding so we had to have extra signs (like bar menus) just in case they said no. I know that O&B is expanding like crazy post-pandemic but the communication aspect of it was almost irresponsible.
Everything else was amazing. We got so many compliments about the food, the staff were very polite and accommodating, the restaurant decor is already beautiful as is. All the little changes we requested were carried out flawlessly.
The only advice I have for the venue is provide couples a copy of their photo permit. We were taking photos on the property and were stopped by the onsite security. He was not friendly at all and assumed that we didn’t have our permit. Our groomsmen had to run to the venue to grab the manager.
Overall, this is a very beautiful venue. Highly recommended.
- +3 Photos
Lauren Sent on 16/08/2021

5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
- Value
  5 out of 5 rating
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  5 out of 5 rating
Wedding at Jump Restaurant

Beautiful venue for an amazing wedding day in the city! Reliable vendor and superb service from staff at the restaurant. Highly recommend!!

Beautiful venue for an amazing wedding day in the city! Reliable vendor and superb service from staff at the restaurant. Highly recommend!!
Heather Sent on 15/09/2019

5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
Simply the best

If you read no further than this, know that jump is a polished, elegant, and modern venue for a no muss no fuss please your guests and enjoy yourself kind of wedding. It also ended up being an extremely economical choice.

It’s been over a year since our wedding at Jump and I still can’t find adequate words to describe how impressive they are. The restaurant patio backs into a gorgeous courtyard which is empty on the weekend since they’re in the financial district. Inside is rich and warm, elevated without being cold and uncomfortable. The food, a religious experience.

Great care is taken at every step by the event coordinator and management. We wanted...

If you read no further than this, know that jump is a polished, elegant, and modern venue for a no muss no fuss please your guests and enjoy yourself kind of wedding. It also ended up being an extremely economical choice.

It’s been over a year since our wedding at Jump and I still can’t find adequate words to describe how impressive they are. The restaurant patio backs into a gorgeous courtyard which is empty on the weekend since they’re in the financial district. Inside is rich and warm, elevated without being cold and uncomfortable. The food, a religious experience.

Great care is taken at every step by the event coordinator and management. We wanted to pull off the impossible and plan a top notch wedding in 6 months before we moved across the country. Jennifer’s attention to detail left us feeling at ease in a very logistically dense time.

Day of went perfectly. Zosha ran the show. I barely had to make eye contact with her and she would make her way over to see if I needed anything. I think she’s a mind reader or just the most astute cue reader ever. Regardless, the two faces we really remember deserve so much praise. We went back right before we moved away for a small dinner with friends and they remembered us, gave us a champagne toast and wished us well on our move.

The kitchen staff and the servers... I WISH I took a second to go back to the kitchen and meet the people who delighted our guests with wonderful meals. The servers made a point to have fun with the guests. Thank you so much for turning on the charm and putting in such a strong effort to keep the good vibes flowing and taming any lions. It was a huge service. Weddings are messy in terms of timing and they managed to pull it off flawlessly. Wedding food is generally not the star of the show. Ours lifted everyone. I felt a sense of elation. Magic.

I’m starting to ramble and get nostalgic. It’s making me a bit hungry and also sad that I cant stop in for some of their phyllo cheesecake. That’s one of the nicest things about getting married at an institution of a restaurant such as jump. If you want to rekindle those memories you can just pop in for a cocktail and everything comes flooding back.

Jump treated our family, friends and ourselves like gold. We wanted everyone to have a really great night and they did. Any newly engaged couple has been the victim of me professing my love for this place. It’s a little unconventional, but if you just take a leap of faith you might understand why.

You guys are the best. Thank you so much from the bottom of my heart.
- +2 Photos
Naomi Sent on 08/11/2018

5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
Perfect Venue

Absolutely perfect venue. Amazing and professional staff who were incredibly accommodating and patient. No one needed to be directed because they simply knew already how to function around us and make the night flow perfectly. We love the O&B team and highly highly recommend this magical place.

Absolutely perfect venue. Amazing and professional staff who were incredibly accommodating and patient. No one needed to be directed because they simply knew already how to function around us and make the night flow perfectly. We love the O&B team and highly highly recommend this magical place.
Jerry Sent on 27/10/2016

5 out of 5 rating
- Quality of service
  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
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  5 out of 5 rating
Jump restaurant was absolutely phenomenal for our wedding. Everything from the food to the service to the planning was impeccable. Our planner, Jessie, was very organized and kept track of every little detail for both the ceremony and lunch reception. The wait staff and floor manager were also very attentive to our needs, and went out of their way to make sure that we could focus on enjoying ourselves at the wedding. The food, of course, was excellent as expected and we received many compliments from our guests. Thank you Jump!

Jump restaurant was absolutely phenomenal for our wedding. Everything from the food to the service to the planning was impeccable. Our planner, Jessie, was very organized and kept track of every little detail for both the ceremony and lunch reception. The wait staff and floor manager were also very attentive to our needs, and went out of their way to make sure that we could focus on enjoying ourselves at the wedding. The food, of course, was excellent as expected and we received many compliments from our guests. Thank you Jump!