Reviews for olive + piper
Reviews
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4.1 out of 5 rating
4.1 out of 5 rating
24 reviews
83% recommend it
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![Athena]()
Athena S. Sent on 14/11/2023Timeless pieces
Oliver + Piper Jewellery brought sparkle to my outfit! Their stunning designs, quality craftsmanship, and attentive service made choosing my accessories a breeze. Highly recommend for brides seeking timeless elegance and unique pieces.olive + piper's reply:
Hi Athena,
Thank you so much for sharing! We're so honored to be a part of your wardrobe! If there's anything we can help with, please reach out to our Customer Happiness Team at info@oliveandpiper.com -we'd be happy to help! -
![Katherine]()
Katherine Sent on 02/02/2023Loved my bridal jewellery!
I got 2 Zoe hair pins, the Nigella bracelet, and a pair of the Blair drops, all of them went together so well and I loved wearing them on my big day! The earrings were not to heavy, and all of the jewellery was very well made and good quality! None of the pieces looked too costume-y and they were affordable! They shipped fast and the customer service was awesome as well!olive + piper's reply:
Hi Katherine, thank you so much for sharing your feedback! We're so honoured to be a part of your special day and are happy to hear your pieces went together perfectly! We appreciate you so much, and wish you and your partner all the best in this next chapter. 🙂 -
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Danielle C. Sent on 23/01/2023
Poor quality, poor customer service
I purchased a pair of earrings from Olive and Piper, and almost immediately 3 of the rhinestones from one of the earrings fell out. Unfortunately I waited too long to reach out, as life happens and I was busy, and I was told that they could not replace the defective item because I was outside of their time window. Funny thing is, only one of the earrings had rhinestones fall out.... the other was fine. There was NO excessive wear and tear--I had only worn the earrings 6 or 7 times. The damaged earring was clearly defective. I sent pictures of the pair, and only asked for the ONE damaged earring to be replaced. Olive and Piper cited 'being a small business' as one of the reasons they could not replace my defective earring. Small business or not, if you send an item that is immediately damaged, you should make it right. These were beautiful earrings and I'm upset I barely got the wear them.olive + piper's reply:
Hi Danielle,
Thank you for your feedback with us and I'm so sorry to hear about your earrings. We would love to take a closer look into this to get a better understanding of your recent experience with us. We have done a little digging around in our system but weren't able to find your order to get in touch. If you have a moment, please follow up with us by emailing info@oliveandpiper.com and we'd be happy to chat more about your order and our replacement policy! Thanks so much.
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![Colleen]()
Colleen S. Sent on 04/12/2022Phenomenal accessories
My accessories from olive + piper were absolutely perfect. They make my photos pop and I felt stunning wearing them. These are beautiful and affordable pieces and I'm so impressed by the quality.olive + piper's reply:
Hi Colleen, we're so happy that our jewelry made you feel beautiful! Thank you for taking the time to share your experience, and for choosing to wear O&P for your special day - we are so honored!! -
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![Lori]()
Lori R. Sent on 06/10/2022Order a month in advance, or you will be disappointed!
I'm sad to leave a 2 star review, as the jewelry is beautiful. However, I feel the need to be completely honest with others who may decide to order from this company. I placed an order for 3 pieces of jewelry, totaling $136.80 with O+P on 9/15/22 for my son's Wedding on 9/24/22. All of the Reviews I read were glowing, stating Shipping was super fast - so I selected the Free Shipping option. Big mistake, Hours after I placed the Order, I received a Receipt. On the Receipt, it now stated "expect delivery delays" under the Shipping option I chose. Which that disclaimer wasn't there when I placed my order! So, I contacted Customer Service on 9/16/22 to ask if I could upgrade the Shipping to Priority or Express instead & was happy to pay the difference in cost, as I really needed the set before the event on 9/24/22. Customer Service Representative, Kathrine, replied back late on 9/16/22 that my order was "currently processing" and they were "unable to make edits or changes to your order". My order wasn't even sent out until 9/22/22, a whole 7 days after I initially placed it. I'm puzzled as to why the change couldn't have been made. I didn't receive the jewelry until 9/29/22, 2 weeks or 14 days after order. So. long story short...had to wear another set of jewelry that I already owned to the Wedding. And, now I'm out $136.80 & stuck with a set of jewelry that I have no idea when or if I'll ever wear it. I had considered returning it, but their Return Policy seems to be a hassle too. I always try to support Small Business, as I'm a Small Business Owner myself. But, I would never treat my Customers this way & expect them to be a Returning Customer. I will never order from this company again after this experience. And, I will never refer anyone either.olive + piper's reply:
Hi Lori,
Thank you for taking the time to share your feedback with us. I can see that a team member has been in touch about your concerns. That said, I'm the Customer Happiness Manager at Olive & Piper, and I would love to connect to shed light on your order, hear your feedback and clarify our 60-day return policy with you.
Please keep an eye out for my email in the coming days; looking forward to chatting with you.
All the best,
EM -
![Alexandra]()
Alexandra P. Sent on 12/07/2022Beautiful Bridal accessories!
Absolutely in love with my bridal earrings and hair pins from olive & piper! I saw an ad on social media and instantly fell in love with their style! I had so many compliments and the quality is excellent!olive + piper's reply:
Thank you for sharing these photos, Alexandra! We're so happy that you found us & that we could be part of your big day, cheers! -
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![Candice]()
Candice C. Sent on 02/07/2022Beautiful jewelry
I got my earings and necklace and they we're beautiful and went perfect with everything.olive + piper's reply:
We're so happy that you love your gems & that we were able to add some sparkle to your special day! Congratulations on this exciting new chapter, Candice! -
![Nadia]()
Nadia S. Sent on 06/06/2022Great quality jewelry
Loved all of my jewelry for the day of as the bride, and my bridesmaids received earrings which the loved as well.olive + piper's reply:
We love that we were able to be part of your special day! Congratulations on this exciting new chapter, Nadia!
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