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Reviews for Ascott Parc Event Centre

Ascott Parc Event Centre

Ascott Parc Event Centre

Vaughan, Ontario
4.3 out of 5 rating, 21 reviews
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Reviews

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4.3 out of 5 rating
4.3 out of 5 rating
21 reviews
86% recommend it
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  • Quality of service
    4.3 out of 5 rating
  • Response time
    4.3 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value
    4.3 out of 5 rating
  • Flexibility
    4.3 out of 5 rating
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Awards

21
Ascott Parc Event Centre - 1
Ascott Parc Event Centre - 2
Ascott Parc Event Centre - 3
+13 User photos
Ascott Parc Event Centre - 4
  • Casey
    Casey S. Sent on 13/10/2024
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    The BEST experience ever!

    Hi Valeria and staff at Ascott Parc.
    Thank you again for all your help in making our wedding day come to life!
    We couldn`t have asked for a better venue for our wedding. The gazebo was so perfect for our wedding ceremony, and everything was absolutely stunning with beautiful grounds and charming atmosphere.
    The staffs were incredibly helpful and accommodating, helped make the planning process a breeze. Our guests loved the space and we couldn`t be happier with our choice.
    We will always highly recommend Ascott Parc!
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    Anne Sent on 12/03/2024
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    Classic Contemporary Space with Friendly Services

    Clean and classic reception space with an outdoor venue option. Raj is very friendly and accommodating and the value of booking off peak is amazing(large room for small room pricing). Noise does not bleed and there is also a private underground parking for privacy
  • S
    Stella S. Sent on 31/07/2023
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    Utter disappointment with the service ☹︯☹︯☹︯

    Ascott Parc is a beautiful venue with breathtaking waterfall behind the gazebo, several photo op areas, delicious food and drinks. Unfortunately all of this was severely overshadowed by the lack of service and professionalism. Their shortcoming was so unbelievably terrible that our DJ/MC and officiants felt the need to step up and take on their roles to ensure our wedding went smoothly and according to plan. One of the main reasons we chose Ascott Parc as our venue was the services they promised. They promised us they would be there with us every step of the way, leading up to the wedding date and on the day of. Unfortunately to our surprise, our emails were not answered for weeks and months. Months after no response, I finally received an email indicating that there was a staff change. The email address they provided for the new staff was not valid as the email I sent bounced back. When I sent the email again days after the new employees start date, I finally received responses. There was absolutely no help leading up to the wedding from answering questions to helping us plan as they promised.

    On the rehearsal date, the venue supervisor/coordinator completely left us on our own to do our own rehearsal. I’ve been to several wedding rehearsals as a bridesmaid and I have never seen such lack of care for the bride and groom. I had to step up and run the rehearsal with my bridal party from what I gathered at my friends’ wedding rehearsals. When we got to the venue to rehearse our ceremony, we were told to get out of the way by the photographer and a couple. We called our venue supervisor only to find out they had a double booking. I complained to the venue supervisor that we were frustrated and all I got back was “We have everything under control, you’re too stressed. You’re stressing me out”.

    I had my husband call the venue supervisor days before the wedding to ensure everything will go well and the venue supervisor told him that we have his word. His word resulted in not showing up when the decorators arrived the morning of, our officiants and DJ cueing us in for the ceremony and reception, photographer advising us of the ripped carpet for the ceremony walkway, MC letting us know of the kitchen delay instead of the venue supervisor.

    I hope the venue can learn from our experience so that no one else has to go through what we went through. If it weren’t for our wonderful vendors, our wedding would have gone very differently.
    • illustration stars

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  • S
    Sabesh S. Sent on 07/07/2023
    5 out of 5 rating
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    Fairytale Wedding.

    Had the absolute pleasure of having our wedding events held at Ascott Parc.
    The grounds were immaculate for photos, from the outdoor gazebo and the parkway overlooking the conservation area- everything was picturesque.
    The level of service well exceeded all our expectations.
    The program managers and event staff were a pleasure to work with and were incredibly efficient, often going above and beyond for our guests.
    Food was impeccable. So many different variations of starters.
    We had our reception at the Imperial ballroom. Our guests really loved the availability of the outdoor patio to sit and mingle amongst friends while appetizers and drinks flowed through the cocktail hour.
    Truly a magical place to hold our events and highly recommend.
  • Amanda
    Amanda R. Sent on 01/09/2022
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    Excellent!!!

    Ascott Parc was so amazing for our wedding, Melanie and Sanath were absolutely a pleasure to work with they were very responsive and had great communication. Melanie did everything she could to help us make our dreams a reality, she was very accommodating and flexible to what we wanted. Our day ran smooth with Kai as our day of coordinator, we had no glitches or bumps along the way and we’re able to completely enjoy every moment without worry.I would give them 12 stars if I could!
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    • +5 Photos
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    Nicole P. Sent on 21/06/2022
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    June 18 2022 wedding

    Ascott Parc is very deceiving from the outside however it is absolutely beautiful on the inside. The staff was fantastic. We changed our date in 2020 due to COVID and accommodated our for 2022. The food was fantastic we got so many compliments. The gardens is everything we were looking for.

    There was only one thing we did agree to in our contract which was not done was the premium bar our guests did receive this. Other than this I would recommend Ascott Parc if your looking for an outdoor ceremony along with a banquet hall.
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    Justin Sent on 04/02/2022
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    Transfer of funds

    We currently have a credit with Ascott Parc for $11,909.92 and a credit with Empire Entertainment for $3842.00 with a total value of $15,751.92.

    We are looking to transfer our deposits to somebody with an upcoming event or anything prior to July 3rd 2023. The deposits can be utilized for up to two separate events.

    Please contact by email to discuss.

    Justin_marra@hotmail.com
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    Amanda Sent on 18/10/2021
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    Beautiful venue, great staff and very helpful during our wedding planning

    Ascott Parc was accommodating, and both families really loved the venue. Food was AMAZING along with our late night stations. Even though planning a wedding is stressful Ascott Parc was always there to help us! Would recommend to anyone!
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    Sincy A. Sent on 19/08/2020
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    For Such A Great Venue, It's A Shame To See An Arrogant Owner Owns It.

    I wanted to take this moment and provide a review on behalf of a family member of mine who recently got married here. I'd like to start off by saying, for a venue that is this stunning, the management and/or the owner is absolutely disgusting. One of my cousins decided to proceed with their event in the midst of Covid-19 and personally being a soon to be bride myself, I would only imagine vendors and venues would be such compassionate during these times. A few weeks prior to the event happening, my cousin and her fiancé decided to reach out to Melanie in regards to their event to make some changes to the contract due to government restrictions. They were advised to speak with a gentleman named Ash (who is the owner of Ascott Parc, is my understanding) in regards to this situation. Ash is an extremely arrogant individual who is full of himself and belittles his clients like chump change. It's not easy for young couples to splurge $15,000 - $25,000 but couples do it because it's their once in the life time opportunity to get married. But Ash is a special breed of human being. When my cousin and her fiancé connected with Ash and simply asked how they could go about cancelling their event due to Covid-19, he wasn't even close to sympathetic to them. His first response was "Oh, you can't do that. If you want to cancel, you'll have to pay for the whole event or I'll take you to court." When they had shared this news with the family (us), I was shocked. After discussing with the family, they tried to reach out to Ash to rectify this situation and come to terms that they would proceed with Ascott Parc but abide by Government regulations. Even then, he simply showed no interest as he would be losing revenue overall, he basically suggested them to push off their event to the following year when things clear up with Covid-19 (I mean who does this or says this to a couple). I couldn’t believe what I was hearing and seeing what the couple was going through. After a number of tries of attempting, they finally got Ash to agree with the Covid-19 government regulations and provide them with an amended contract. Days later they compared their contracts with another family member of ours from last year and realized that the pricing that was provided were absurdly higher and unreasonable (numbers were just placed randomly that made no sense for the service being provided). At that point, they just gave up and called it a day and wanted their event to be over with. I felt so bad for them which made me want to provide this review and let future clients and couples who are getting married or thinking of getting married at this venue to re-think and ask yourself “if this is the type of experience you want to go through prior to your big day.” Ash, you a despicable human being and should not be in the hospitality industry. If this business were to fail, I’m sure it would be because of your failure to understand what couples deserve and how they should be treated.

    On a positive note, my cousin and her fiancé were connected with a representative that works there who took care of the logistics. The way how he treated them was a day and night difference. If you are considering to proceed with this venue, go see Jay from Ascott Parc if you want to somewhat experience a headache free experience (I can’t promise that Ash won’t get in the way, but if he does, just ignore his ignorant ass and what he has to say and focus on your event).

    Ps. Ash, please do not attempt to reply back to this review and try to contact me as you have for some of the previous reviews. Clearly the way how you’ve replied to those reviews show the character you are.
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    Brenda Sent on 05/02/2020
    4.8 out of 5 rating
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    Beautiful venue!

    My partner and I had our outdoor wedding ceremony on the grounds of Ascott Parc as well as our reception in the Imperial room on August 2019 and we are very happy with the venue. Jay was the manager that oversaw our day and he did an amazing job taking care of the details and worked well with all of our vendors to create a smooth evening that everyone enjoyed. Both the outdoor ceremony and reception were clean and well maintained, and he was very accommodating when it came to setup of indoors tables and décor. We would gladly recommend this facility and use them again for future events!
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