-
Quality of service
1.0 out of 5 rating
-
Response time
1.0 out of 5 rating
-
Professionalism
1.0 out of 5 rating
-
Value
1.0 out of 5 rating
-
Flexibility
1.0 out of 5 rating
Still waiting on a response.
I don't usually write reviews, but I feel the need to share my bad experience at Bellagio. I had my wedding ceremony and reception here in October 2022. My husband and I were very excited to use this space as it was recently renovated and very modern. We were in close contact with the Sales Manager in regards to planning and major details. A few days before the wedding, we were required to bring anything that had to be setup the day of, e.g. signs for signature drinks, menus, pictures/frames and candles for the memory table, the place cards to be placed on the plates of the guests etc. I was told all of these things would be set up before guests arrived.
As we entered the venue, we noticed NOTHING had been set up. Our welcome sign, our unplugged ceremony sign (which is critical for guests to see before being seated), our guestbook, our memory table decor and our canvas photo were not even taken out of storage. Somehow the menus and programs made it out of storage but everything that was packed with it was not. My amazing bridal party had to do the running around setting everything up for us before the ceremony started, which resulted in an extra charge from our string duo that we hired to play. Also, during all of this chaos, not once did anybody from Bellagio make their presence known to us. It was like we were just renting a community centre for their space with no manager on site which my whole family/bridal party found very odd. We were led to believe that the Sales Manager that we were in correspondence with, would have been in attendance. When one of the groomsmen tracked down someone that worked there and asked where she was, the response was like she never even existed.
We were also under the impression that there would be draping provided from the venue for the ceremony space, but after our arrival we were then very nonchalantly informed that no order was ever placed for the drapes. We were never directly told that WE had to provide the draping through our decor company. So unfortunately, the ceremony space did not have the intimate look we were going for. The place cards were absolutely nowhere to be found even though I brought all of these items in myself and personally handed them to the sales manager days before our wedding. No place cards on the tables meant that our caterer had no idea as to where people were seated and what meal they ordered. I literally had to call Bellagio, while I was sitting in Bellagio, to get Nick (the manager) to do something to help my caterer. This ended up being solved with one of the workers at Bellagio having to follow the servers around with the master list that I prepared of all guests and their meal preferences. It looked VERY unorganized.
But the one major detail that really upset me before I even walked down the aisle to marry my husband, was when I first stepped foot into the venue and went into the bridal suite, there was a frame on the vanity with a personalized letter for the couple getting married that day. But as I got closer to it to read it, I realized it was not for me and my husband, it was for the couple from the day before. I felt so disrespected and heartbroken that these people didn’t even have the decency to give us the same experience that they had given to the previous bride and groom. Not to mention the bridal suite was not tidy at all. No toilet paper, not many paper towels to dry our hands and washrooms weren’t cleaned.
When I brought up the bridal suite issues to Nick a few days after the wedding, he told us, very casually, that there was extra toilet paper in the cupboard in the washroom, as if we were supposed to restock it ourselves. Nick was not compassionate at all with our concerns when we spoke to him. He was more concerned about finding the literal “value” of the little things like the toilet paper and paper towel. You can’t put a value on added stress and frustration on an already nerve wracking day. My husband and I spoke to him for about an hour at the beginning of November. We were promised a call back in 2 days and didn’t get any type of response until I emailed over 2 weeks later. We were then told about an “overheard” conversation about sending us a $350 cheque to offset the charge we got from the string duo. After spending almost $20k at Bellagio, $350 is a definite kick in the teeth considering all of the negative occurrences on our one and only wedding day. We declined the cheque and asked for a more serious resolution sooner rather than later. That was on December 4th. We got another email on December 6th thanking us for “continued patience” and it is now January 31 and still no word from Bellagio.
I would never recommend this place to anyone and I will share my experience to any and everyone that asks.
I don't usually write reviews, but I feel the need to share my bad experience at Bellagio. I had my wedding ceremony and reception here in October 2022. My husband and I were very excited to use this space as it was recently renovated and very modern. We were in close contact with the Sales Manager in regards to planning and major details. A few days before the wedding, we were required to bring anything that had to be setup the day of, e.g. signs for signature drinks, menus, pictures/frames and candles for the memory table, the place cards to be placed on the plates of the guests etc. I was told all of these things would be set up before guests arrived.
As we entered the venue, we noticed NOTHING had been set up. Our welcome sign, our unplugged ceremony sign (which is critical for guests to see before being seated), our guestbook, our memory table decor and our canvas photo were not even taken out of storage. Somehow the menus and programs made it out of storage but everything that was packed with it was not. My amazing bridal party had to do the running around setting everything up for us before the ceremony started, which resulted in an extra charge from our string duo that we hired to play. Also, during all of this chaos, not once did anybody from Bellagio make their presence known to us. It was like we were just renting a community centre for their space with no manager on site which my whole family/bridal party found very odd. We were led to believe that the Sales Manager that we were in correspondence with, would have been in attendance. When one of the groomsmen tracked down someone that worked there and asked where she was, the response was like she never even existed.
We were also under the impression that there would be draping provided from the venue for the ceremony space, but after our arrival we were then very nonchalantly informed that no order was ever placed for the drapes. We were never directly told that WE had to provide the draping through our decor company. So unfortunately, the ceremony space did not have the intimate look we were going for. The place cards were absolutely nowhere to be found even though I brought all of these items in myself and personally handed them to the sales manager days before our wedding. No place cards on the tables meant that our caterer had no idea as to where people were seated and what meal they ordered. I literally had to call Bellagio, while I was sitting in Bellagio, to get Nick (the manager) to do something to help my caterer. This ended up being solved with one of the workers at Bellagio having to follow the servers around with the master list that I prepared of all guests and their meal preferences. It looked VERY unorganized.
But the one major detail that really upset me before I even walked down the aisle to marry my husband, was when I first stepped foot into the venue and went into the bridal suite, there was a frame on the vanity with a personalized letter for the couple getting married that day. But as I got closer to it to read it, I realized it was not for me and my husband, it was for the couple from the day before. I felt so disrespected and heartbroken that these people didn’t even have the decency to give us the same experience that they had given to the previous bride and groom. Not to mention the bridal suite was not tidy at all. No toilet paper, not many paper towels to dry our hands and washrooms weren’t cleaned.
When I brought up the bridal suite issues to Nick a few days after the wedding, he told us, very casually, that there was extra toilet paper in the cupboard in the washroom, as if we were supposed to restock it ourselves. Nick was not compassionate at all with our concerns when we spoke to him. He was more concerned about finding the literal “value” of the little things like the toilet paper and paper towel. You can’t put a value on added stress and frustration on an already nerve wracking day. My husband and I spoke to him for about an hour at the beginning of November. We were promised a call back in 2 days and didn’t get any type of response until I emailed over 2 weeks later. We were then told about an “overheard” conversation about sending us a $350 cheque to offset the charge we got from the string duo. After spending almost $20k at Bellagio, $350 is a definite kick in the teeth considering all of the negative occurrences on our one and only wedding day. We declined the cheque and asked for a more serious resolution sooner rather than later. That was on December 4th. We got another email on December 6th thanking us for “continued patience” and it is now January 31 and still no word from Bellagio.
I would never recommend this place to anyone and I will share my experience to any and everyone that asks.
