Reviews for Château Le Parc
Reviews
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4.1 out of 5 rating
4.1 out of 5 rating
21 reviews
81% recommend it
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![Angelica]()
Angelica Sent on 28/08/2023Best night ever
Chateau le parc was such an amazing venue! The food was so good, 3 months later and I’m still getting compliments! Stephanie and Marianne were super helpful throughout the whole experienceChâteau Le Parc's reply:
Thank you Angelica for your kind words. It was great to work with you on your special day. We wish you all the best -
![Alana]()
Alana K. Sent on 29/09/2021Wonderful Wedding!
I am a wedding planner and one of my clients recently had their wedding at CLP. My client was booked before the pandemic, so when covid happened we needed to reschedule and CLP was accommodating and offered different options.
The wedding was two weeks ago and turned out beautifully, my clients were very happy. Marianne was a pleasure to work with and was very helpful answering a lot of last minute requests. The wedding went incredibly well on the day, food was great, thank you so much CLP Team! -
![Azi]()
Azi Sent on 25/09/2021Unprofessional and dismissive
I want to highlight that your statements in responding to my friends’ wedding are false and one-sided. My friends are not angry, you actually DID NOT respond to their email and still have not done so which is the reason they left this review here! You took the time to write this once sided response here since it is public but still continue to ignore their email which demonstrates your lack of compassion.
This venue is denifely NOT RECOMENDED since I have seen my close friends going through a difficult time while their family members are going through dealing with COVID 19, and this venue’s lack of care for their situation is unbelieve! I was one of the bridesmaids of this wedding to be, and I have been involved as part of this process throughout this time. The sales representative is actually is not responding to their email even though they have even sent gentle reminders for a response yet answering them here in public to just look compassionate, and that’s not genuine! Their approach is one-sided since my friends are not choosing to cancel their wedding, they are actually UNABLE to have it since the majority of their guests from the back home will not attend due to the pandemic outbreak and situation in Iran right now. Is it expected to run their wedding without their guests? You’ve claimed that your venue was going bankrupt yet during the pandemic you have received fundings and your business still going on. You need to also be fair to your clients and NOT claim a lie saying they WANT to cancel, instead acknowledge that they do not have a choice, therefore, come up with a fair deal rather than taking their entire deposit and claiming for more, THIS IS A TOTAL SCAM, literally just taking other people’s money because your business has struggled during the pandemic? Do you not think we all have struggled financially during this pandemic? My best friend is deeply upset about missing her own wedding, and this financial loss on top of it is unacceptable and unnecessary since they have informed the venue over 4 months in advance, so the venue can get booked for other events!
What you are doing will be public news; I will reach out to news platforms and tell them the whole story to publish to support my friends by highlighting this unfair treatment. I will also make sure none of our friends and the people that we know ever book a venue with Chateau Le Parc as I heard from few other people as well that this venue has given them an extremely hard time about changing or cancelling their venues during the pandemic.
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![Soheil]()
Soheil S. Sent on 24/09/2021Super unresponsive!
We had such a bad experience dealing with Chateau Le Parc.
I was trying to book this place for my wedding before the pandemic. Super unresponsive and non-cooperative system. We are forced to cancel our wedding due to the pandemic situation. Chateau Le Parc, pushing us to postpone the event or have the wedding when nobody was aware if it is possible to have a wedding during a pandemic. Not considering that for a wedding we need to invite guests in advance and prepare for a wedding when we are not sure even we can have the event. Kept our deposit for 3 years and no answer. DISAPPOINTING. DO NOT RECOMMEND.
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![Matin]()
Matin M. Sent on 23/09/2021Horrible Experience
Our experience with Chateau Le Parc has been devastating and disappointing. The pandemic has not been an easy time for anyone, and like many families, we struggled to get through these challenging times as my partner's parents tested positive with COVID 19, the Delta variant. Many weddings have been postponed last year due to the pandemic. Just like many others, we were forced (not out of choice) to cancel our venue since the majority of our family members back in Iran are unable to attend our wedding here due to the critical condition in Iran, while most guests here are expressing not feeling comfortable to attend our December 2021 indoor wedding. What choice do we have in this situation? Of course, NOT MUCH except to reach out and ask our sales coordinator at Chateau Le Parc four months and one week in advance to cancel our venue. The staff did not show compassion and humanity considering the out-of-control situation. Of course, we expressed not having a choice and every detail mentioned here, but there was no sense of empathy in return. We were told we would lose our entire deposit and have to pay extra since our contract in verbatim will be followed and no consideration for anything else. Needless to say, even last year, when they could not accommodate us, they wanted us to spend our 100 people venue on 50 people instead! When asked to be treated fairly, and that we want to be fair and treated fairly, and how we are grieving, missing our family members, and missing out on our wedding, there was NO RESPONSE to our emails since a week ago. Long story short, DO NOT BOOK YOUR VENUE here as the staff here lack, flexibility and compassion beyond this review can encompass! One of my closest friends wanted to book this venue, and I prevented her from doing so. I do not want anyone else to experience what we went through! It has been a week, and we still have not heard back from them, feeling so confused about where we stand in this out of the choice situation.Château Le Parc's reply:
Matin M & Soheil,
You have every right to be angry with the ongoing situation that has affected the events industry. I’m sure you are aware, our business was ordered shut down for a total of 18 months. Being a family run business, this was very difficult on us as well. We were left with no choice but carry the financial burden of staying afloat so that we could fulfill our end of our commitments/contracts with our clients once given the ability to do so. However, it is necessary to note that we disagree with your review and the misleading statements it contains.
We have been very compassionate to your situation on numerous occasions. You will recall back in March of 2019 (a full year pre-pandemic) we granted your request to postpone your wedding. You had found your self in a situation where both you and your fiancé had to move back to Iran, and were not able to proceed with your original December 2019 wedding date. As you know, we were very sympathetic to your situation, and moved your event to the following year. There was no change to your contract value or penalty, in fact your full deposit was transferred to your new date. In 2020, during the pandemic, we tried very hard to work within the restrictions imposed by the Province of Ontario, so that our clients could have a wedding and move on with there lives. We did this with all of our clients, and despite our previous concession in your case, also for you. We provided a few options to you so that your wedding could take place. You elected to not take advantage of any of these options, and chose to move your wedding an additional year. Once again, we accommodated you. Now, in the present day, we are able to accommodate your full guest count. However, you now no longer wish to proceed with your wedding and fulfill your contractual obligations. Unfortunately this decision is what puts us in this difficult position.
We have tried our best to work with all our clients that have been affected by the pandemic. We have all of our 2020 and 2021 brides that wanted to find a solution to this horrible situation. We have had to work with so many changing restrictions, labour shortages, and increase of cost on all of our goods and services. However, we understand this is the cost of doing business and continue to work with our clients and produce the beautiful events they sought upon booking.
Your statements and claims are simply false.
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