Reviews for Cornerstone Weddings at the Canmore Nordic Centre
Reviews
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4.0 out of 5 rating
4.0 out of 5 rating
22 reviews
81% recommend it
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Brittany Sent on 01/11/2022
Couldn't have asked for better
The food was amazing, the setup was beautiful, the communication was excellent and easy. Maren was our day of coordinator and honestly made the whole day feel like such a dream. The whole staff were so great to work with and they even accommodated our guests dietary needs with ease.Cornerstone Weddings at the Canmore Nordic Centre's reply:
Congratulation to you both on your beautiful wedding day, Brittany!
Thank you for trusting our team with your special day this year, it was our absolute pleasure to have created your dream wedding day at our Canmore Nordic Centre location. Our staff are so touched by your kind words and we would like to wish you both all the love and happiness as your embark on the next chapter of your journey together! -
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![Laura]()
Laura V. Sent on 04/10/2022Rollercoaster
Our experience with Cornerstone was a mix of emotions, good and bad. There seems to be an issue with their staff retention and your experience will heavily depend on which wedding coordinator you get. Over the course of our planning, we were switched to 4 different coordinators, our last one being introduced to us 2 weeks away from our wedding day. Having to re-explain everything over and over was stressful, and learning that previous details had not been recorded was frustrating. Another thing we had to cope with was learning only 2 weeks away that there would be a sports event occuring at the Nordic Centre on our wedding day, so planning around that last minute on top of everything else was not fun. Despite all of this, our final wedding coordinator was responsive and committed to working with us to ameliorate concerns and make sure our day worked out as we wanted. The day of was absolutely perfect, decor laid out as we envisoned, zero issues and everyone having a lovely time in a beautiful setting. A nice perk is that their staff will set up/tear down the decor and you go pick it up the next day, which is very hassle free. So this rating/review is a weird one for me because in the end it all worked out after a difficult journey... Cornerstone clearly has the ability to deliver a great experience but there seems to be some internal issues they need to keep working out.Cornerstone Weddings at the Canmore Nordic Centre's reply:
Hi Laura, thank you for taking the time to write your review.
I am so pleased to read that your day was absolutely perfect as that is obviously our goal and I am happy to read your comments. I know you had postponed due to COVID restrictions, and we really appreciate you sticking with hosting your day with Cornerstone.
I feel that I need to address your comments about staff retention. Due to COVID, you were a Cornerstone couple for 32 months In regular times our couples are ‘with us’ for no more than 18 months at most. Therefore, you are correct that you did correspond with different staff during your time with us. Of course Covid had a huge impact on our staff both professional and personal. However, there is a long standing team at Cornerstone and our senior management has worked with us for 10 years or more and myself and the Sales Manager work very closely with each coordinator running up to wedding days.
The entire Cornerstone Team, despite what challenges come, are committed to providing a memorable day for our couples and their families and I was happy to read that this is what we achieved for you.
We all sincerely wish you both a lifetime of love and happiness
Pamela Horne
General Manager -
![Jaci]()
Jaci P. Sent on 28/09/2022Amazing :)
our day was nothing short of magical! Cornerstone did have to change our coordinator about a month before the wedding but it honestly ended up being a blessing. We worked with Maren and she was absolutely amazing. Super informative, from the first message she sent me I was blown away by how much detail and care she put into her work! Our wedding turned out absolutely perfect and we are so grateful for everything the staff at cornerstone did for us. They were an absolute delight! I would also highly recommend using their in-house DJ, he was awesome and made sure we had a good time!Cornerstone Weddings at the Canmore Nordic Centre's reply:
Thank you, Jaci!! This review has put a smile on our faces and congratulations again to you both on your beautiful wedding day! We are thrilled to know that you both had a perfect wedding day with us and we are so grateful to be part of your special day. Maren and Bow Valley DJ are absolute gems, and our whole team has absolutely enjoyed working with you both, as well as your lovely mom, throughout this process.
Thank you again for choosing our Canmore Nordic Centre team for this memorable occasion, we wish you both all the love and happiness as you start your journey has a married couple! -
Jodi B. Sent on 09/09/2022
The perfect experience with Cornerstone
We planned our wedding from the UK and from our very first contact, Cornerstone was exceptional. We thought the prices, options available and the fact that the Nordic Centre would suit our small guest list was the perfect match for us. It was difficult not being able to see the venue (my sister did visit) but we had several video calls and felt confident with our choice. We were also extremely lucky with our wedding coordinator. Maren was amazing. Yes we had many of our own ideas but the wedding really only came together under her care and guidance. Even once things got busy with the summer wedding season, Maren took the time to reply to my (many) emails and every issue was a non-issue to her; she’d come back with various ideas and answers. Even when I was unsure about various things, she’d ask around and find solutions and helped us with everything from how to get a marriage licence to setting up the perfect candy table. I can’t rave about Maren enough - she is a lovely person who really cares and is also extremely efficient and amazing at her job. So thank you! I can’t fault any of the other staff we dealt with on the day - the servers, bar staff were all fabulous. My toddler made a mess during dinner and I was surrounded by rice and covered with 8 napkins - not an issue and everything was cleaned quickly with a smile. The ceremony was perfect on Tree Island, the banquet room looked amazing and we had a perfect day. Oh and the food and drinks were SO good!Cornerstone Weddings at the Canmore Nordic Centre's reply:
Congratulations to you both your beautiful wedding day, Jodi!
Thank you for taking the time to leave us a such an amazing review regarding your experience with our Canmore Nordic Centre team, as well as our incredible wedding coordinator, Maren. Maren was so thrilled to read your kind words as she absolutely loved working with you both throughout the planning process.
Thank you again for allowing our team to bring your wedding day to life and we would like to send you both our very best wishes for your beautiful future together! -
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![Georgia]()
Georgia M. Sent on 23/08/2022Not what we expected
Beautiful venue! The scenery is unbelievable and to begin with the staff were brilliant HOWEVER 3 days before the wedding we found out that our ceremony space was a construction site. Cornerstone told us they’d been trying to contact us to tell us about it for weeks (which wasn’t true) and then said they had only known about it for a couple of days? Doesn’t make sense. That issue was resolved and we got over it. We were looking forward to the big day despite the hiccups - the staff gave us their word that our day would still be perfect. The day came and it was nothing but chaos! Completely unorganized, chaotic, no one knew where to go or what to do, it just felt like a big mess. Things were being packed away by the staff before the night was over such as our candy bar and card box so when one of our guests went to put a card in the box, the box was gone, so one of the bar staff took the card and promised it would be placed with the others - it was not! That card had $200 in and cornerstone say they don’t have it. Really upset and not the vision I had for the last 2 years.Cornerstone Weddings at the Canmore Nordic Centre's reply:
Hi Georgia,
We would like to clarify first and foremost that your greeting card was returned to you along with the $200 inside. We do lock away cards and gifts for safety and return them the next day when you pick up your decor. Once the card box had been removed a guest did hand a card to a new staff member. She placed in our safe and not in your card box in error. When you called to say it was missing, we contacted all staff who immediately responded with where it was, and our Wedding Coordinator called you.
We are so sorry to read your comments about your Cornerstone experience. We do not want any of our couples feeling that our service was unorganized. We are also sorry to read that your vision was not met. This is not our goal and we strive to be better than that.
In response, we do feel that your review is not a full account of your Cornerstone experience and there are certain important elements that you have not stated. Communication is key when planning a wedding, along with meeting your contracted deadlines. If payments are not made and important information is not provided to us it can make our services more difficult to execute in a seamless manner. -
![Cathy]()
Cathy C. Sent on 10/08/2022Too Many Surprises
While the Canmore Nordic Centre location is gorgeous, if I had to do it all again, I would've gone with the Kananaskis Lodge, which has just as nice views, and, I now believe, would've been a much better experience in general (incidentally, they were fully booked). The first surprise I got with Cornerstone Weddings was the cost; I was given an estimate of $1800 when I first went there, but the final total ended up being $2400. I'm not exactly sure how you can justify that kind of money for simply an arch and some chairs (I hired my own DJ). I had asked for a welcome table and was told they couldn't help me, I'd have to bring my own. But not to be outdone, there was another surprise in store for me. I had asked right from the beginning, when I first went out to visit the site, about what kind of arch I would get, and that this was a very important item for me. I said I wanted the arch as shown on the Cornerstone website, and I was ASSURED that this would be the arch I'd get. I tried contacting Cornerstone about 6 weeks before the wedding, wondering who would be working directly with me at the Nordic Centre (again, I wanted to confirm about the arch and general set-up) and I was told that the person would contact me about 4 weeks before the event (in other words, stop phoning). About 3 weeks before my wedding, the planner contacts me. She's very nice and all, however, when I ask about the arch, she tells me that I won't be getting the arch like on the website, because now they only have this triangular one. Really?? Not happy. So I call up Special Events Rentals (where I had placed my big order about 5 months earlier) to see if I could still get a wooden rectangular arch, and they say sorry, we had one 5 months ago, but not anymore; all they have now is a gold metal circular one (and by now my wedding is less then 2 weeks away). I just go ahead with that, but the bottom line is, the whole thing gave me all this extra stress that I def didn't need, plus I had to pay an extra $200 for an arch that was supposed to be included. Like I said, too many surprises. I think the basic problem is the lack of communication/collaboration, because you have these two different outfits trying to coordinate things, Cornerstone Weddings and Canmore Nordic Centre.Cornerstone Weddings at the Canmore Nordic Centre's reply:
We are sorry to read your review today about your Cornerstone ceremony experience, Cathy. Our regular communication is that our Ceremony Coordinator reaches out to you approximately 3-4 weeks prior to your day to ensure she can obtain all of your complete ceremony information. Unlike a full wedding reception, we do not require information earlier than this. Please note if you did have any questions earlier than this our team was here to assist you.
We do only have one arch available at the Canmore Nordic Centre for ceremonies and are sincerely sorry that this information was not communicated to you when you booked. This does seem to be an error on our part, and we do apologise for this.
Our price point includes, all rentals, staff to set up and tear down all chairs, arch, signing table and other décor plus the site rental fee at the Canmore Nordic Centre. It also includes a day of Wedding Coordinator to ensure a seamless event. We also include a PA system and staff to coordinate your music if required. -
![Crystal]()
Crystal P. Sent on 06/05/2022Abby did a great job!
Everything was put together very well. The Ceasars bar was awesome! I highly recommend. The food and cheesecake were delicious! Abby and the staff helped us lots. Our dj didn't show up so someone from Cornerstone helped us with the music for the ceremony and the important dances. They went above and beyond.Cornerstone Weddings at the Canmore Nordic Centre's reply:
Hi Crystal,
It was our absolute pleasure to have hosted your wedding day this year! Thank you so much for taking the time to leave us these kind words, our Canmore Nordic Centre team and Abby are touched by your review.
We wish you both nothing but the very best as you embark on the next chapter of your lives as a married couple! -
![Meghan]()
Meghan T. Sent on 17/10/2021Amazing find of a venue!!
Cornerstone was incredibly helpful right from the beginning from when we toured the venue to the day after our wedding when we did our decor pick up and paid the bar bill. I can’t say enough great things about their wedding coordinator, Jessica. She made the entire planning process stress free and helped with so many things leading up to the wedding and the day of. The communication was awesome, and any concerns I had were well taken care of. There was a small mix up with our open bar and they were quick to remedy this when we went to pay the bar bill.
Not to mention the food and dessert were delicious. All of our guests loved it.
The mezzanine area was just amazing for our small intimate wedding. It was a very nice space to hang out with all of our guests while they flipped the room.
This place is a hidden gem in terms of getting married in the mountains. Quiet, amazing views, fantastic staff. Highly recommend!Cornerstone Weddings at the Canmore Nordic Centre's reply:
Hi Meghan,
We are so pleased to hear about your beautiful wedding experience with Jessica and the rest of our team. Thank you for leaving us such a wonderful review and thank you again for trusting our team with such an important day. Our Canmore Nordic Centre is an absolute gem, and we couldn’t have described this venue better ourselves.
We wish you both nothing but the very best for your beautiful future together!
- The Cornerstone Weddings Team
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