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About
Marquis Gardens Boffers 360º solutions for all your banquet needs. From a cozy venue to a dessert table, it provides everything that will turn your wedding into a successful event. Besides, it offers customized menus as per your culture or religion; which can be adapted as per your needs, requirements, and budget. If you're looking for a serene ambience and a fully equipped venue with banquet facilities, Marquis Gardens Hamilton Halls is the right place for you.
Facilities and capacity
Marquis Gardens offers 3 beautifully decorated facilities to choose from. The Marquis Gardens Hamilton Halls location offer two different indoor banquet areas which you can book individually or together to celebrate your big day and can accommodate from 50 to 400 guests. The Marquis Gardens Grande Ancaster location offers 6 event spaces to accommodate from 30 to 350 guests. The Marquis Gardens Burlington on the Waterfront overlooks the beautiful Burlington Pier and can accommodate from 50 to 160 guests. Each of our venues also offer indoor or outdoor ceremony locations as well. This makes Marquis Gardens Banquet and Conference Centres the ideal wedding venue because it is appropriate for small and intimate weddings, as well as, grand celebrations.
Services offered
Marquis Gardens Banquet and Convention Centres' wedding package includes the following services:
- Seating arrangements
- Catering service
- Decorations
- Lighting and sound
- Music and entertainment arrangements
- Drinks and beverages
- Bridal suite
- Desserts
Cuisine
It offers the following range of cuisines in its several vegetarian and non-vegetarian menus:
- Italian
- Indian
- Chinese
- Thai
- Japanese
- American
Other services
Marquis Gardens Banquet and Convention Centres also offers its service to celebrate many other social events like:
- Corporate meetings
- Retirement parties
- Baby showers
- Anniversaries
- Baptisms and communions
- Bar and Bat Mitzvahs
- Birthday parties
- Reunions
- School and college functions
- Holiday parties
- Award shows
Location
Marquis Gardens Hamilton Halls is located at 1050 Rymal Road in Hamilton, and is the flagship location of our Wedding halls. This banquet hall has been recently upgraded throughout and can host social events & corporate functions for up to 400 guests. It boasts a picturesque gazebo for outdoor wedding ceremonies up to 100 guests.
Marquis Gardens Grande Ancaster is located at 1365 Sandhill Drive in Ancaster, this is the second location of our banquet halls. This event venue brings our highest standards of excellence, and features brand new rooms in 2012 that suit your needs for corporate functions, meeting rooms, an indoor Chapel for onsite ceremonys and wedding halls for up to 300 guests.
Marquis Gardens Burlington on the Waterfront is located inside the Waterfront Hotel and is the ideal event venue with lakefront wedding ceremonies, full service wedding hall capabilities as well as accomodating social events, corporate functions and meeting rooms for 50 - 160 guests.
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Reviews for Marquis Gardens
Ignored Multiple Emails, Promised Refund, Then Ignored that Promise
Ended up needing to cancel, as the pandemic happened. It was no longer safe to hold the event, and the fallout from the pandemic left me and my partner unable to financially afford the event either.
We requested to release our hold on the date in January 2021. We were told that was fine, then my brother approached them for a refund as he works at the Waterfront Hotel where the event was to be held. That was late January/early February.
In June 2021, I approached the woman I had booked my event with as I had not heard anything. She said they were considering a refund for the event - I was relieved. As no work was put into the event beyond our names being put on the date -- which was released with plenty time for rebooking. At that time, I was told I had to wait until after the date we had booked, before a refund (minus administrative fees) would be considered.
That seemed odd, considering the date was no longer relevant, as we had released our claim on it at the beginning of the year.
After August 15th, I contacted the company again and went at least two months with no response. Apparently, the woman who had booked my date was now on mat leave and no longer answering emails. Ideally, an automatic response saying that she was out of office would have been appreciated so I could have called.
I was referred to Claudine, after finding out Nicole was away. Claudine informed me she would be looking into the situation as she had not worked with me personally. This was despite my having forwarded the exact email where I was told a refund was in the works.
I did not hear a response from Claudine. I sent an email to everyone that I had seen in an email regarding this situation and after multiple tries was then contacted by Debbie who said she would let me know by the end of the week. Three weeks pass by.
December 13 2021 I called Marquis Gardens, not for the first time, and was told that they do not have any requirement to pay me back due to the contract. Evidently they don’t see the distinction of a moral obligation – I literally received nothing for my $1,000.00.
As far as I can tell, the contract did not include provisions for a pandemic. Regardless, I don't understand why it took half a year (the whole year if you consider the fact that I emailed initially about the event in January 2021) for them to string me along then tell me to go fuck myself and say that "they've lost events, and millions of dollars. It's not a personal decision, it's a business decision."
I was told their best offer was to allow me to move my event to next year. Except again, the pandemic has affected my financial ability to pay another $5,000 dollars to them. And quite honestly, leaving me on the hook for more money after neglecting me as a client for 6 months is nowhere near as kind as they're trying to make it look.
Oddly enough, seeing as I did not get a single thing for my $1,000 dollar deposit (including a wedding of any sort, or basic human kindness in a time where literally everyone could use it), it feels pretty personal to me. The pandemic is not their fault but caring for their customers outside of the legal parameters of a contract should be their responsibility.
Now I know that it has been a hard time for all sorts of companies. But I cannot understand why that would render them unable to communicate properly, or to care at all. I understand the need for contracts to avoid the company being screwed. But quite frankly, the pandemic came out of nowhere and affected everyone in many different ways. Offering one option that ignores the fact that not everyone can still afford the wedding they originally envisioned is a crude way to resolve the situation. It is a measure that only goes to ensure the company still gets the money they want.
The food was amazing!
We had so many compliments on the food it was crazy… barely any leftover and tons of people going up for seconds and thirds!
My elderly uncle who is extremely picky even commented that “this was the best food he’s eaten at a wedding”!!- I feel like that says it all :)
Was definitely pleasantly surprised!
Everything sounds great until the event is in progress
No word can put into how disappointed we were with this service in our wedding day/ evening.
At least everyone involved on our end was great and made the best out of what we had to work with.
Beautfiul venue!
Wedding at Marquis Gardens
1. They weren't paying attention during our ceremony and accidentally turned off the music and it took me asking four times to turn it back on before they realized the error and restarted the music from the beginning throwing off the mood of the ceremony.
2. The "white" aisle runner for the ceremony was really a yellowish carpet-not glamorous or classy at all
3. The officiants microphone battery died mid ceremony
4. Our "choose a seat sign" for the ceremony was placed inside the reception area where guests didn't see it.
5. The wrong picture frames were used for the table numbers
6. Our server for the head table didn't bring us any drinks until after the first course was done and wasn't on top of making sure we had drinks throughout the night.
7. Our bridal suite was left unlocked all evening (thankfully nothing valuable at night) but the next morning it was also unlocked and all our wedding presents were in there with no staff nearby to watch over it.
While the price point was good and our original contact there was just excellent, we found the day of service lacking with several small details missing the mark.
Overall: venue good, day of service not so much :(
Thanks again
Lia
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Meet the team
With over 5 years of immersive experience in the dynamic realm of hospitality, coupled with a distinct expertise as a Weddings Coordinator at the prestigious Sandals Resorts, I bring a unique blend of skills and insights to my role as a Sales Manager. My journey in the hospitality industry has been marked by a passion for delivering unforgettable experiences and exceeding client expectations.
My tenure at Sandals Resorts provided me with an invaluable opportunity to immerse myself in the intricate world of wedding coordination. As a Weddings Coordinator, I orchestrated countless dream weddings, honing my ability to understand and anticipate the needs of each couple. From intimate ceremonies to grand celebrations, I developed a keen eye for detail and a knack for transforming visions into reality. My familiarity with coordinating destination weddings not only refined my organizational skills but also instilled in me a deep appreciation for cultural nuances and diverse traditions.
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