Reviews for Marquis Gardens

Marquis Gardens

Hamilton, Ontario

4.5 out of 5 rating, 37 reviews

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4.5 out of 5 rating

37 reviews

90% recommend it

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Quality of service
4.5 out of 5 rating
Response time
4.6 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
4.6 out of 5 rating
Flexibility
4.4 out of 5 rating

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Dani H. Sent on 28/03/2024

5 out of 5 rating
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Wedding at Marquis Gardens

We had our wedding at Marquis Gardens Ancaster and it was truly a night to remember! The service was great with servers were attentive and helpful throughout the night. The entire Marquis team was beyond helpful leading up to our wedding day and went above and beyond to accommodate various obstacles that came up from our end. They worked outstandingly with our vendors allowing them to set up the night before and familiarize with the space. And the FOOD! The food was the absolute best part of our wedding. We were able to curate a menu with our sales rep from start to finish and the food served was the best quality food I’ve ever had at a restaurant or other venue. The chefs were able to accommodate allergies and other dietary restrictions to ensure everyone had an enjoyable experience. And to this day everyone comments on the presentation and the quality of the food served. Do yourself a service and book through Marquis for the absolute smoothest process.

We had our wedding at Marquis Gardens Ancaster and it was truly a night to remember! The service was great with servers were attentive and helpful throughout the night. The entire Marquis team was beyond helpful leading up to our wedding day and went above and beyond to accommodate various obstacles that came up from our end. They worked outstandingly with our vendors allowing them to set up the night before and familiarize with the space. And the FOOD! The food was the absolute best part of our wedding. We were able to curate a menu with our sales rep from start to finish and the food served was the best quality food I’ve ever had at a restaurant or other venue. The chefs were able to accommodate allergies and other dietary restrictions to ensure everyone had an enjoyable experience. And to this day everyone comments on the presentation and the quality of the food served. Do yourself a service and book through Marquis for the absolute smoothest process.
- +5 Photos
Latoya S. Sent on 25/01/2022

1 out of 5 rating
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Ignored Multiple Emails, Promised Refund, Then Ignored that Promise

Had a wedding planned for August 15th, 2021.
Ended up needing to cancel, as the pandemic happened. It was no longer safe to hold the event, and the fallout from the pandemic left me and my partner unable to financially afford the event either.
We requested to release our hold on the date in January 2021. We were told that was fine, then my brother approached them for a refund as he works at the Waterfront Hotel where the event was to be held. That was late January/early February.
In June 2021, I approached the woman I had booked my event with as I had not heard anything. She said they were considering a refund for the event - I was relieved. As no work was put into the event beyond our names being put on the date -- which was released with plenty time for rebooking. At that time, I was told I had to wait until after the date we had booked, before a refund (minus administrative fees) would be considered.
That seemed odd, considering the date was no longer relevant, as we had released our claim on it at the beginning of the year.
After August 15th, I contacted the company again and went at least two months with no response. Apparently, the woman who had booked my date was now on mat leave and no longer answering emails. Ideally, an automatic response saying that she was out of office would have been appreciated so I could have called.
I was referred to Claudine, after finding out Nicole was away. Claudine informed me she would be looking into the situation as she had not worked with me personally. This was despite my having forwarded the exact email where I was told a refund was in the works.
I did not hear a response from Claudine. I sent an email to everyone that I had seen in an email regarding this situation and after multiple tries was then contacted by Debbie who said she would let me know by the end of the week. Three weeks pass by.
December 13 2021 I called Marquis Gardens, not for the first time, and was told that they do not have any requirement to pay me back due to the contract. Evidently they don’t see the distinction of a moral obligation – I literally received nothing for my $1,000.00.
As far as I can tell, the contract did not include provisions for a pandemic. Regardless, I don't understand why it took half a year (the whole year if you consider the fact that I emailed initially about the event in January 2021) for them to string me along then tell me to go fuck myself and say that "they've lost events, and millions of dollars. It's not a personal decision, it's a business decision."
I was told their best offer was to allow me to move my event to next year. Except again, the pandemic has affected my financial ability to pay another $5,000 dollars to them. And quite honestly, leaving me on the hook for more money after neglecting me as a client for 6 months is nowhere near as kind as they're trying to make it look.
Oddly enough, seeing as I did not get a single thing for my $1,000 dollar deposit (including a wedding of any sort, or basic human kindness in a time where literally everyone could use it), it feels pretty personal to me. The pandemic is not their fault but caring for their customers outside of the legal parameters of a contract should be their responsibility.

Now I know that it has been a hard time for all sorts of companies. But I cannot understand why that would render them unable to communicate properly, or to care at all. I understand the need for contracts to avoid the company being screwed. But quite frankly, the pandemic came out of nowhere and affected everyone in many different ways. Offering one option that ignores the fact that not everyone can still afford the wedding they originally envisioned is a crude way to resolve the situation. It is a measure that only goes to ensure the company still gets the money they want.

Had a wedding planned for August 15th, 2021.
Ended up needing to cancel, as the pandemic happened. It was no longer safe to hold the event, and the fallout from the pandemic left me and my partner unable to financially afford the event either.
We requested to release our hold on the date in January 2021. We were told that was fine, then my brother approached them for a refund as he works at the Waterfront Hotel where the event was to be held. That was late January/early February.
In June 2021, I approached the woman I had booked my event with as I had not heard anything. She said they were considering a refund for the event - I was relieved. As no work was put into the event beyond our names being put on the date -- which was released with plenty time for rebooking. At that time, I was told I had to wait until after the date we had booked, before a refund (minus administrative fees) would be considered.
That seemed odd, considering the date was no longer relevant, as we had released our claim on it at the beginning of the year.
After August 15th, I contacted the company again and went at least two months with no response. Apparently, the woman who had booked my date was now on mat leave and no longer answering emails. Ideally, an automatic response saying that she was out of office would have been appreciated so I could have called.
I was referred to Claudine, after finding out Nicole was away. Claudine informed me she would be looking into the situation as she had not worked with me personally. This was despite my having forwarded the exact email where I was told a refund was in the works.
I did not hear a response from Claudine. I sent an email to everyone that I had seen in an email regarding this situation and after multiple tries was then contacted by Debbie who said she would let me know by the end of the week. Three weeks pass by.
December 13 2021 I called Marquis Gardens, not for the first time, and was told that they do not have any requirement to pay me back due to the contract. Evidently they don’t see the distinction of a moral obligation – I literally received nothing for my $1,000.00.
As far as I can tell, the contract did not include provisions for a pandemic. Regardless, I don't understand why it took half a year (the whole year if you consider the fact that I emailed initially about the event in January 2021) for them to string me along then tell me to go fuck myself and say that "they've lost events, and millions of dollars. It's not a personal decision, it's a business decision."
I was told their best offer was to allow me to move my event to next year. Except again, the pandemic has affected my financial ability to pay another $5,000 dollars to them. And quite honestly, leaving me on the hook for more money after neglecting me as a client for 6 months is nowhere near as kind as they're trying to make it look.
Oddly enough, seeing as I did not get a single thing for my $1,000 dollar deposit (including a wedding of any sort, or basic human kindness in a time where literally everyone could use it), it feels pretty personal to me. The pandemic is not their fault but caring for their customers outside of the legal parameters of a contract should be their responsibility.

Now I know that it has been a hard time for all sorts of companies. But I cannot understand why that would render them unable to communicate properly, or to care at all. I understand the need for contracts to avoid the company being screwed. But quite frankly, the pandemic came out of nowhere and affected everyone in many different ways. Offering one option that ignores the fact that not everyone can still afford the wedding they originally envisioned is a crude way to resolve the situation. It is a measure that only goes to ensure the company still gets the money they want.
Liz W. Sent on 27/09/2021

3.6 out of 5 rating
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The food was amazing!

We used Marquis Gardens as a caterer due to covid so we didn’t lose our deposit completely.

We had so many compliments on the food it was crazy… barely any leftover and tons of people going up for seconds and thirds!

My elderly uncle who is extremely picky even commented that “this was the best food he’s eaten at a wedding”!!- I feel like that says it all :)

Was definitely pleasantly surprised!

We used Marquis Gardens as a caterer due to covid so we didn’t lose our deposit completely.

We had so many compliments on the food it was crazy… barely any leftover and tons of people going up for seconds and thirds!

My elderly uncle who is extremely picky even commented that “this was the best food he’s eaten at a wedding”!!- I feel like that says it all :)

Was definitely pleasantly surprised!

Marquis Gardens's reply:

Thank you for your feedback. It means more than any of us could say and we so appreciate you taking the time to write this. Congratulations on your big day and thank you for allowing us to still be apart of it even in these difficult time.

Stephen H. Sent on 18/12/2019

2.2 out of 5 rating
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Everything sounds great until the event is in progress

From not being able to get the A/C turned on to the bar tender being extremely dramatic. The absolute most unprofessional server I have ever seen. Wouldn’t even serve me (the groom) before I was about to make the grand entry to the reception. Said, and I quote “ you didn’t pay “ as he served my brother (a groomsman) at the same time. And from there he was quite the piece of work for the entire night. Only good thing I can say, and is quite important, is the food was good. But from that worst ever experience with the bar tender, I could not recommend this company as we paid a lot of money and were told the bar was a step above the competition. That is beyond misleading .
No word can put into how disappointed we were with this service in our wedding day/ evening.
At least everyone involved on our end was great and made the best out of what we had to work with.

From not being able to get the A/C turned on to the bar tender being extremely dramatic. The absolute most unprofessional server I have ever seen. Wouldn’t even serve me (the groom) before I was about to make the grand entry to the reception. Said, and I quote “ you didn’t pay “ as he served my brother (a groomsman) at the same time. And from there he was quite the piece of work for the entire night. Only good thing I can say, and is quite important, is the food was good. But from that worst ever experience with the bar tender, I could not recommend this company as we paid a lot of money and were told the bar was a step above the competition. That is beyond misleading .
No word can put into how disappointed we were with this service in our wedding day/ evening.
At least everyone involved on our end was great and made the best out of what we had to work with.
Sara Sent on 03/07/2019

4.6 out of 5 rating
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Burlington location

This review pertains solely to Marquis Gardens’ location at the Waterfront Hotel in Burlington. In general, I was very impressed. Deanna, our primary contact throughout, was consistently helpful, knowledgeable, and prompt to respond to even my last minute panicked queries. I cannot recommend her enough.

Marquis Gardens is a good venue if you are looking for all-inclusive packages. We had positive feedback on the food, and the entire evening went smoothly. Our ceremony was in the ballroom, as was our reception, and the transition of the room was as quick as promised. Having the ceremony and reception in one place was a tremendous asset, especially as we had many out of town guests.

The wines that are supplied by Marquis Gardens are subpar. We delegated this task, and Deanna worked with our dads to provide their preferred wines from another supplier at a reasonable cost. There was some confusion as to whether that cost would cover two reds/two whites or one of each which resulted in some last minute stress, but it worked out. If wine is an important part of your evening, I recommend you explore options with MG early and be prepared for an extra per person rate.

This venue is not entirely accessible. There is a staircase to the ballroom, which is on the bottom floor of the hotel (below the lobby area). There is a path, and it is possible to either wheel or drive around to the front to access it, but it is not the easiest.

Marquis Gardens shares space with the Waterfront Hotel, but they have different ownership. I did not find it entirely clear during the booking process but they are entirely separate entities. I was unimpressed with the hotel and will review that separately. Some things which were indicated to be a part of our package did not transpire with regards to the hotel. For example, it had been indicated to us that the room adjoining ours would be given to someone in our wedding party so that we could get ready in adjoining rooms, which was not the case -- someone not in our group was in the adjoining room, which was not ideal but also not the fault of Marquis Gardens. I really must stress that none of our significant issues day-of were to do with Marquis Gardens.

This review pertains solely to Marquis Gardens’ location at the Waterfront Hotel in Burlington. In general, I was very impressed. Deanna, our primary contact throughout, was consistently helpful, knowledgeable, and prompt to respond to even my last minute panicked queries. I cannot recommend her enough.

Marquis Gardens is a good venue if you are looking for all-inclusive packages. We had positive feedback on the food, and the entire evening went smoothly. Our ceremony was in the ballroom, as was our reception, and the transition of the room was as quick as promised. Having the ceremony and reception in one place was a tremendous asset, especially as we had many out of town guests.

The wines that are supplied by Marquis Gardens are subpar. We delegated this task, and Deanna worked with our dads to provide their preferred wines from another supplier at a reasonable cost. There was some confusion as to whether that cost would cover two reds/two whites or one of each which resulted in some last minute stress, but it worked out. If wine is an important part of your evening, I recommend you explore options with MG early and be prepared for an extra per person rate.

This venue is not entirely accessible. There is a staircase to the ballroom, which is on the bottom floor of the hotel (below the lobby area). There is a path, and it is possible to either wheel or drive around to the front to access it, but it is not the easiest.

Marquis Gardens shares space with the Waterfront Hotel, but they have different ownership. I did not find it entirely clear during the booking process but they are entirely separate entities. I was unimpressed with the hotel and will review that separately. Some things which were indicated to be a part of our package did not transpire with regards to the hotel. For example, it had been indicated to us that the room adjoining ours would be given to someone in our wedding party so that we could get ready in adjoining rooms, which was not the case -- someone not in our group was in the adjoining room, which was not ideal but also not the fault of Marquis Gardens. I really must stress that none of our significant issues day-of were to do with Marquis Gardens.
Olga K. Sent on 31/05/2019

5 out of 5 rating
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Beautfiul venue!

We recently had our wedding reception at Marquis Gardens @ Waterfront Burlington (in June 2018). Working with Marquis gardens, more specifically with Deanna Bodden was beyond our expectations. Deanna was very professional, helpful, compassionate, caring and easy to work with. She really cared about all the details and, in result, our wedding day was just perfect. Deanna was always there to answer any of our questions, and was extremely helpful and accommodating on our wedding day. We have received a lot of compliments on the venue, food (including vegetarian meals) and décor. I would absolutely recommend Marquis Gardens to anyone! We are so glad we’ve booked our wedding with them!

We recently had our wedding reception at Marquis Gardens @ Waterfront Burlington (in June 2018). Working with Marquis gardens, more specifically with Deanna Bodden was beyond our expectations. Deanna was very professional, helpful, compassionate, caring and easy to work with. She really cared about all the details and, in result, our wedding day was just perfect. Deanna was always there to answer any of our questions, and was extremely helpful and accommodating on our wedding day. We have received a lot of compliments on the venue, food (including vegetarian meals) and décor. I would absolutely recommend Marquis Gardens to anyone! We are so glad we’ve booked our wedding with them!
Lyndsey W. Sent on 23/11/2017

4 out of 5 rating
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I hesitate to write this review because overall the venue was good but I feel they dropped the ball on several things throughout the day which left a bad taste in my mouth.
1. They weren't paying attention during our ceremony and accidentally turned off the music and it took me asking four times to turn it back on before they realized the error and restarted the music from the beginning throwing off the mood of the ceremony.
2. The "white" aisle runner for the ceremony was really a yellowish carpet-not glamorous or classy at all
3. The officiants microphone battery died mid ceremony
4. Our "choose a seat sign" for the ceremony was placed inside the reception area where guests didn't see it.
5. The wrong picture frames were used for the table numbers
6. Our server for the head table didn't bring us any drinks until after the first course was done and wasn't on top of making sure we had drinks throughout the night.
7. Our bridal suite was left unlocked all evening (thankfully nothing valuable at night) but the next morning it was also unlocked and all our wedding presents were in there with no staff nearby to watch over it.

While the price point was good and our original contact there was just excellent, we found the day of service lacking with several small details missing the mark.
Overall: venue good, day of service not so much :(

I hesitate to write this review because overall the venue was good but I feel they dropped the ball on several things throughout the day which left a bad taste in my mouth.
1. They weren't paying attention during our ceremony and accidentally turned off the music and it took me asking four times to turn it back on before they realized the error and restarted the music from the beginning throwing off the mood of the ceremony.
2. The "white" aisle runner for the ceremony was really a yellowish carpet-not glamorous or classy at all
3. The officiants microphone battery died mid ceremony
4. Our "choose a seat sign" for the ceremony was placed inside the reception area where guests didn't see it.
5. The wrong picture frames were used for the table numbers
6. Our server for the head table didn't bring us any drinks until after the first course was done and wasn't on top of making sure we had drinks throughout the night.
7. Our bridal suite was left unlocked all evening (thankfully nothing valuable at night) but the next morning it was also unlocked and all our wedding presents were in there with no staff nearby to watch over it.

While the price point was good and our original contact there was just excellent, we found the day of service lacking with several small details missing the mark.
Overall: venue good, day of service not so much :(
Michelle M. Sent on 01/12/2016

5 out of 5 rating
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Great customer service, delicious food and beautiful venue! You will not regret booking with Marquis Gardens.

Great customer service, delicious food and beautiful venue! You will not regret booking with Marquis Gardens.
Lia S. Sent on 15/11/2016

5 out of 5 rating
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I was very pleased with the service I recieved from the Marquis Garden! (Ancaster). I had my bridal shower here and they were very accommodating and helped with anything needed! I would recommend this place to anyone! I worked with Amanda and she was great!
Thanks again
Lia

I was very pleased with the service I recieved from the Marquis Garden! (Ancaster). I had my bridal shower here and they were very accommodating and helped with anything needed! I would recommend this place to anyone! I worked with Amanda and she was great!
Thanks again
Lia
Veronica K. Sent on 09/11/2016

3.8 out of 5 rating
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Good location, close to Ancaster Village so you'll get some very nice photos.
Great food! Staff was friendly. Perfect size.

Good location, close to Ancaster Village so you'll get some very nice photos.
Great food! Staff was friendly. Perfect size.