Reviews for Mississauga Convention Centre

Reviews

4.7 out of 5 rating

4.7 Very good

4.7 out of 5 rating

103 reviews

93% recommend it

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• Quality of service
  4.7 out of 5 rating
  4.7
• Response time
  4.6 out of 5 rating
  4.6
• Professionalism
  4.7 out of 5 rating
  4.7
• Value
  4.7 out of 5 rating
  4.7
• Flexibility
  4.6 out of 5 rating
  4.6

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Awards

103

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  Elizabeth P. Sent on 16/04/2024
  5 out of 5 rating

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  Perfect day!

  Food was great staff was professional and great!

  Food was great staff was professional and great!
• Isaac J. Sent on 07/08/2024
  5 out of 5 rating

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• Chanelle Sent on 26/07/2024
  1.4 out of 5 rating

  1.4
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    1.0
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    1.0
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  Pretty disappointing

  Spent money for food to be thrown out before guests could finish eating and didn’t serve what was in the contract. Here is my experience..
  
  Dealing with a few members of the sales team was unpleasant as many were rude or would not even acknowledge my husband or myself in the office.
  
  I had booked my bridal shower here as well and was told previously that I would be able to take food home, little did I know, they changed that policy and tried to tell me the day of that I would not be taking food home. After going back and forth, they stuck to their word and I was able to get the food from my bridal shower. I had gone back after the shower to confirm I would receive it as well for my wedding (as originally promised when I made payment) they said it would not be possible but after I escalated, they said they would allow us.
  
  I was told by a number of people, including my mom, maid of honour AND GROOM that their seafood buffet plate was thrown out before they could even eat it. Guests go to dance or the washroom or have some fresh air and would come back to their plate gone… why are they throwing out food that wasn’t even eaten!? 2 weeks after the wedding, we found out that 9 full tables did not get both options of protein WHICH I paid for in our contract. They were given the option of steak OR chicken, not both. I have had people even reach out and say they heard the manager getting mad advising it was one or the other, not two proteins. I called the sales team and emailed her to let her know of the situation, all I got was excuses after excuses…. they even mentioned that she would check the cameras to see what happened but she never told me, she told me I need to go through the legal team.
  
  Absolutely pathetic & worst customer service I have ever received.
  

  Spent money for food to be thrown out before guests could finish eating and didn’t serve what was in the contract. Here is my experience..
  
  Dealing with a few members of the sales team was unpleasant as many were rude or would not even acknowledge my husband or myself in the office.
  
  I had booked my bridal shower here as well and was told previously that I would be able to take food home, little did I know, they changed that policy and tried to tell me the day of that I would not be taking food home. After going back and forth, they stuck to their word and I was able to get the food from my bridal shower. I had gone back after the shower to confirm I would receive it as well for my wedding (as originally promised when I made payment) they said it would not be possible but after I escalated, they said they would allow us.
  
  I was told by a number of people, including my mom, maid of honour AND GROOM that their seafood buffet plate was thrown out before they could even eat it. Guests go to dance or the washroom or have some fresh air and would come back to their plate gone… why are they throwing out food that wasn’t even eaten!? 2 weeks after the wedding, we found out that 9 full tables did not get both options of protein WHICH I paid for in our contract. They were given the option of steak OR chicken, not both. I have had people even reach out and say they heard the manager getting mad advising it was one or the other, not two proteins. I called the sales team and emailed her to let her know of the situation, all I got was excuses after excuses…. they even mentioned that she would check the cameras to see what happened but she never told me, she told me I need to go through the legal team.
  
  Absolutely pathetic & worst customer service I have ever received.
  
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• Tanesha Sent on 09/11/2022
  3.4 out of 5 rating

  3.4
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    4.0
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  Overall, okay but room for improvement

  We had our wedding ceremony and reception at MCC in September 2022. Overall, we were okay with the experience at the hall but there is room for improvement.
  
  Originally, we expected to have our big day at MCC in September 2020 but COVID happened which shut everything down. In this regard, MCC was very accommodating as the hall let us change our date about 3 times at no charge. Cliff was the sales manager we were dealing with throughout the pandemic who was excellent. However, when we finally locked down our date in 2022, we discovered Cliff was no longer employed at MCC which was a big disappointment.
  
  We had our tasting in 2020 where we wrote down the foods we wanted our guests to have. Thank goodness we wrote it down because the hall owners refused to let us try the food again as we prepared for our big day this year. We even offered to purchase the dishes we thought we wanted to have served; the owners declined. That being said the food on our big day was great. Most of our guests had positive things to say about the food and we really enjoyed each item. There were issues with the special dietary requests we provided to the hall. We spent weeks gathering all the information the hall needed only to have many of the requests ignored. For example, we requested the meat be cooked well done for certain guests because of various dietary restrictions. However, we were then informed their meat was cooked medium like everyone else and that the servers did not address the dietary restriction with any of those guests. Even worse were the guests who did not eat pork for religious reasons. For some reason, the hall assumed these people could also not eat chicken or steak, both of which did not include pork. This was very embarrassing and inconvenient. We also had a late-night station with pizza, sliders, and funnel cake. We were under the impression the food would be replenished as it was being eaten but that was incorrect. Once the food was done, it was done.
  
  Our package included a premium open bar. When we originally booked our wedding with Cliff, we added a specific type of rum to the bar which was not normally served. The rum was documented in the contract. When the day finally arrived, we were shocked to learn that the hall had provided one bottle of the rum for the entire night. This meant that only the wedding party could partake in the rum despite having an open bar. This rum was incorporated because of the groom's cultural background but unfortunately guests were not able to share in that. This was very disappointing. While technically the hall met their obligation of serving the rum, it is very unreasonable to only have one bottle as part of an open bar. However, the lone bartender was great and was mostly able to keep up with the line at the bar.
  
  The head server for the night was great. She asked us lots of questions throughout the night and really tried to take care of us and our guests. The servers were mostly okay; nothing special.
  
  Another issue we encountered was during our speech. The other reception next door had started their music and the sound went right through the dividing walls. Most of our speech was inaudible because of the thin walls.
  
  Overall, the whole experience from start to finish was okay. We suspect the new owners had a big impact on the experience based on how we were treated in 2020 compared to 2022. If food is important to your event, we would say this hall is probably going to live up to expectations. However, make sure to be very specific when negotiating exactly what you want and expect for your event and ensure to have everything written down.

  We had our wedding ceremony and reception at MCC in September 2022. Overall, we were okay with the experience at the hall but there is room for improvement.
  
  Originally, we expected to have our big day at MCC in September 2020 but COVID happened which shut everything down. In this regard, MCC was very accommodating as the hall let us change our date about 3 times at no charge. Cliff was the sales manager we were dealing with throughout the pandemic who was excellent. However, when we finally locked down our date in 2022, we discovered Cliff was no longer employed at MCC which was a big disappointment.
  
  We had our tasting in 2020 where we wrote down the foods we wanted our guests to have. Thank goodness we wrote it down because the hall owners refused to let us try the food again as we prepared for our big day this year. We even offered to purchase the dishes we thought we wanted to have served; the owners declined. That being said the food on our big day was great. Most of our guests had positive things to say about the food and we really enjoyed each item. There were issues with the special dietary requests we provided to the hall. We spent weeks gathering all the information the hall needed only to have many of the requests ignored. For example, we requested the meat be cooked well done for certain guests because of various dietary restrictions. However, we were then informed their meat was cooked medium like everyone else and that the servers did not address the dietary restriction with any of those guests. Even worse were the guests who did not eat pork for religious reasons. For some reason, the hall assumed these people could also not eat chicken or steak, both of which did not include pork. This was very embarrassing and inconvenient. We also had a late-night station with pizza, sliders, and funnel cake. We were under the impression the food would be replenished as it was being eaten but that was incorrect. Once the food was done, it was done.
  
  Our package included a premium open bar. When we originally booked our wedding with Cliff, we added a specific type of rum to the bar which was not normally served. The rum was documented in the contract. When the day finally arrived, we were shocked to learn that the hall had provided one bottle of the rum for the entire night. This meant that only the wedding party could partake in the rum despite having an open bar. This rum was incorporated because of the groom's cultural background but unfortunately guests were not able to share in that. This was very disappointing. While technically the hall met their obligation of serving the rum, it is very unreasonable to only have one bottle as part of an open bar. However, the lone bartender was great and was mostly able to keep up with the line at the bar.
  
  The head server for the night was great. She asked us lots of questions throughout the night and really tried to take care of us and our guests. The servers were mostly okay; nothing special.
  
  Another issue we encountered was during our speech. The other reception next door had started their music and the sound went right through the dividing walls. Most of our speech was inaudible because of the thin walls.
  
  Overall, the whole experience from start to finish was okay. We suspect the new owners had a big impact on the experience based on how we were treated in 2020 compared to 2022. If food is important to your event, we would say this hall is probably going to live up to expectations. However, make sure to be very specific when negotiating exactly what you want and expect for your event and ensure to have everything written down.
• Stephanie Sent on 11/07/2022
  2.4 out of 5 rating

  2.4
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    3.0
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    2.0
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  It was ok...

  Our experience with MCC was ok... We really were drawn to their packages they offer and the interior was a bit more updated compared to other halls. However, they were not very flexible or accommodating during the whole process of the wedding - which I'm not sure if Covid plays a part in this because venues are in so much demand that they don't NEED to be accommodating but it was very frustrating. They took forever to respond to my emails but would hound me when they needed a response - like a phone call on the same day of an email if I hadn't responded yet; and when they did respond they would only answer half my questions sometimes because the person I worked with didn't bother to read the whole email and only looked at the parts of the email she was urgently needing. Staff took so many of our favours from the tables which was frustrating as we didn't even get to keep a favour from our own wedding. Overall I probably would've takken more time to look for a venue and been pickier. Hire a wedding planner to be able to deal with the venue for you.

  Our experience with MCC was ok... We really were drawn to their packages they offer and the interior was a bit more updated compared to other halls. However, they were not very flexible or accommodating during the whole process of the wedding - which I'm not sure if Covid plays a part in this because venues are in so much demand that they don't NEED to be accommodating but it was very frustrating. They took forever to respond to my emails but would hound me when they needed a response - like a phone call on the same day of an email if I hadn't responded yet; and when they did respond they would only answer half my questions sometimes because the person I worked with didn't bother to read the whole email and only looked at the parts of the email she was urgently needing. Staff took so many of our favours from the tables which was frustrating as we didn't even get to keep a favour from our own wedding. Overall I probably would've takken more time to look for a venue and been pickier. Hire a wedding planner to be able to deal with the venue for you.
• Hadil Sent on 28/06/2022
  5 out of 5 rating

  5.0
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  Organized and beautiful!!

  Super smooth and organized from the time of booking, food was great, desserts are great, and the hall was super clean and beautiful clean slate from the foyer entrance to the room itself, they were awesome to work with for a super reasonable price and their waiters are 5 star

  Super smooth and organized from the time of booking, food was great, desserts are great, and the hall was super clean and beautiful clean slate from the foyer entrance to the room itself, they were awesome to work with for a super reasonable price and their waiters are 5 star
• Lousi Sent on 08/09/2021
  5 out of 5 rating

  5.0
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  Beautiful!!!

  Planning a wedding through Covid was extremely stressful. We worked with Ann and she was LOVELY!! She truly went above and beyond to help bring our vision to life. The hall is modern, beautiful, the food was amazing and everyone had a great time! They are fairly priced and we’ve recommended our friends to book here !! Xoxox Rafi and Lousine

  Planning a wedding through Covid was extremely stressful. We worked with Ann and she was LOVELY!! She truly went above and beyond to help bring our vision to life. The hall is modern, beautiful, the food was amazing and everyone had a great time! They are fairly priced and we’ve recommended our friends to book here !! Xoxox Rafi and Lousine
• Jenna Sent on 28/03/2021
  5 out of 5 rating

  5.0
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  Memorable Venue!

  Mississauga Grand was the perfect venue! From the beautiful hall, the friendly and experienced wait staff, and to the efficient coordinators, you won't be dissapointed!
  
  The Grand hosted our wedding reception in April 2019. Accomodating, quick and easy communication with staff, to the little details that I never would have thought about. They took care of everything! Not to mention the food was amazing!
  
  Sabrina was an awesome coordinator and Brian from the serving staff was a pleasure to have throughout our night!
  
  Thank you to Mississauga Grand and the whole team for making our wedding memorable!

  Mississauga Grand was the perfect venue! From the beautiful hall, the friendly and experienced wait staff, and to the efficient coordinators, you won't be dissapointed!
  
  The Grand hosted our wedding reception in April 2019. Accomodating, quick and easy communication with staff, to the little details that I never would have thought about. They took care of everything! Not to mention the food was amazing!
  
  Sabrina was an awesome coordinator and Brian from the serving staff was a pleasure to have throughout our night!
  
  Thank you to Mississauga Grand and the whole team for making our wedding memorable!

  • +3 Photos
• Mariam Sent on 01/11/2020
  5 out of 5 rating

  5.0
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    5.0
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  Cliff saved my wedding!

  We booked Mississauga Convention Centre prior to Covid-19 and all of the restrictions. When it seemed likely that our winter wedding date would not go ahead, they helped us move our date up, into the fall. Cliff and Connie were attentive to all of my many stress emails and phone calls, working their absolute hardest to make our dream wedding come true. Changes were made until the day before the wedding, and they were there to constantly adapt to our changing needs. The staff working our wedding worked tirelessly, resetting all of the tables to allow us to have a second dinner seating to allow for social distancing. The food was very reasonably priced and fantastic! We received countless compliments! I cannot thank this team enough for everything they did for us. I would recommend this venue to everyone!

  We booked Mississauga Convention Centre prior to Covid-19 and all of the restrictions. When it seemed likely that our winter wedding date would not go ahead, they helped us move our date up, into the fall. Cliff and Connie were attentive to all of my many stress emails and phone calls, working their absolute hardest to make our dream wedding come true. Changes were made until the day before the wedding, and they were there to constantly adapt to our changing needs. The staff working our wedding worked tirelessly, resetting all of the tables to allow us to have a second dinner seating to allow for social distancing. The food was very reasonably priced and fantastic! We received countless compliments! I cannot thank this team enough for everything they did for us. I would recommend this venue to everyone!

  Mississauga Convention Centre's reply:

  Thank you Mariam for your review. It was a pleasure to work with you on this special day. I am so happy that we were able to move forward with your special occassion.
  
• Megan W. Sent on 08/10/2020
  5 out of 5 rating

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  Fantastic Venue!

  What a fantastic experience, I was blown away by how thorough Connie and Taylor were about all the details of our special day! They made the entire process so easy and even though we had the difficulties of planning during Covid, it was still so seamless. I could not be more grateful, thank you!

  What a fantastic experience, I was blown away by how thorough Connie and Taylor were about all the details of our special day! They made the entire process so easy and even though we had the difficulties of planning during Covid, it was still so seamless. I could not be more grateful, thank you!

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