Reviews for Renaissance By The Creek

Reviews

• Mandy Sent on 17/10/2024
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Great Hall!!!

  
  Our wedding reception at Renaissance by the Creek was everything we hoped for, and we owe so much of it to Ash and his team! Ash was incredibly organized, making sure every aspect of the event flowed perfectly. From coordinating with the vendors day of to ensuring all our guests were comfortable, he took care of everything, allowing us to fully enjoy our special day.
  
  What really stood out was Ash’s attention to detail and calm approach, even with last-minute adjustments. The entire night felt seamless, and we didn’t have to worry about a thing. Minor issues were dealt with immediately and we were always asked if anything was needed to ensure the night was perfect! If you want an stress-free reception where everything is handled with care and professionalism, we highly recommend Renaissance by the Creek and their exceptional team!
  

  
  Our wedding reception at Renaissance by the Creek was everything we hoped for, and we owe so much of it to Ash and his team! Ash was incredibly organized, making sure every aspect of the event flowed perfectly. From coordinating with the vendors day of to ensuring all our guests were comfortable, he took care of everything, allowing us to fully enjoy our special day.
  
  What really stood out was Ash’s attention to detail and calm approach, even with last-minute adjustments. The entire night felt seamless, and we didn’t have to worry about a thing. Minor issues were dealt with immediately and we were always asked if anything was needed to ensure the night was perfect! If you want an stress-free reception where everything is handled with care and professionalism, we highly recommend Renaissance by the Creek and their exceptional team!
  
• Shane N. Sent on 07/08/2024
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Best Wedding Venue

  The food was fantastic. I would come back here just to eat if I could. Excellent value for money.
  
  The staff took excellent care of us and made sure that our wedding was a truly a night to remember! Tristan guided us through the process from the beginning and made sure we were in love with our decisions. Thank you for all of the help and thank you for all of the memories.
  
  The hall was clean and set up to exactly how we needed it. The staff were super accommodating and a joy to be around. They treated our guests as if they were family and helped to create a great atmosphere.
  
  Thank you for everyone at The Renaissance by the Creek for an unforgettable experience!

  The food was fantastic. I would come back here just to eat if I could. Excellent value for money.
  
  The staff took excellent care of us and made sure that our wedding was a truly a night to remember! Tristan guided us through the process from the beginning and made sure we were in love with our decisions. Thank you for all of the help and thank you for all of the memories.
  
  The hall was clean and set up to exactly how we needed it. The staff were super accommodating and a joy to be around. They treated our guests as if they were family and helped to create a great atmosphere.
  
  Thank you for everyone at The Renaissance by the Creek for an unforgettable experience!
• Ahmed K. Sent on 02/08/2024
  1.2 out of 5 rating

  1.2
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    2.0 out of 5 rating
    2.0
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    1.0 out of 5 rating
    1.0

  Wedding turned into a horrible day!

  I trusted Renaissance to host my wedding, and I feel disappointed on several grounds.
  
  First, we had several guests point out that the chicken was slightly undercooked and needed more time. Of course, given that the quality of the food served is one of the most memorable aspects of a wedding, we were upset that some of our favourite guests were unhappy with the meals the kitchen staff served.
  
  Second, we had paid for plated seated salads but on the day of the wedding we were shocked to see family-style (one big bowl for each table) being served. This was a huge let down because, again, we paid to have individual plated salads to allow our guests to enjoy our wedding, rather than be busy serving themselves food. Added to this is the fact that it took more than 2 weeks to get the refund for their mistake.
  
  The final disappointment was the lighting situation. There were times when the lighting in the room would go from really bright to dim, to back up to bright, and then to dim. When we saw our wedding video, we were shocked at the light inconsistencies. We had wanted it dim throughout but for some reason it would go back to being bright after a few dances. It wasn't the type of ambiance we wanted at our wedding.
  
  If cleanliness is something you also care about, then this place is not for you. With all the rooms being occupied at full capacity, you would hope that Renaissance would pay to have the washrooms cleaned more regularly. However, vomit was left in the stalls and our guests voiced their disgust with the place overall.
  
  It is with sadness that I write this given the passion that the Renaissance team has for their business and operation. If I would make the decision all over again, I would choose another banquet hall to host my wedding. If you are considering this place, please consider carefully to avoid the disappointment we experienced.

  I trusted Renaissance to host my wedding, and I feel disappointed on several grounds.
  
  First, we had several guests point out that the chicken was slightly undercooked and needed more time. Of course, given that the quality of the food served is one of the most memorable aspects of a wedding, we were upset that some of our favourite guests were unhappy with the meals the kitchen staff served.
  
  Second, we had paid for plated seated salads but on the day of the wedding we were shocked to see family-style (one big bowl for each table) being served. This was a huge let down because, again, we paid to have individual plated salads to allow our guests to enjoy our wedding, rather than be busy serving themselves food. Added to this is the fact that it took more than 2 weeks to get the refund for their mistake.
  
  The final disappointment was the lighting situation. There were times when the lighting in the room would go from really bright to dim, to back up to bright, and then to dim. When we saw our wedding video, we were shocked at the light inconsistencies. We had wanted it dim throughout but for some reason it would go back to being bright after a few dances. It wasn't the type of ambiance we wanted at our wedding.
  
  If cleanliness is something you also care about, then this place is not for you. With all the rooms being occupied at full capacity, you would hope that Renaissance would pay to have the washrooms cleaned more regularly. However, vomit was left in the stalls and our guests voiced their disgust with the place overall.
  
  It is with sadness that I write this given the passion that the Renaissance team has for their business and operation. If I would make the decision all over again, I would choose another banquet hall to host my wedding. If you are considering this place, please consider carefully to avoid the disappointment we experienced.
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• Annabelle Sent on 16/11/2023
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Great Experience

  We had a great experience at the Renaissance for our wedding. The staff were very welcoming, accommodating and made our day special. The food is amazing all of our guests loved it and we did too. The late night stations are great. Nice venue with lots of space for however many guests you have. Tristan was our Sales Manager and made the experience so easy for us and ensured that we got everything we dreamed of. I would 100% recommend having Tristan as your sales manager and booking at the Renaissance by the Creek.

  We had a great experience at the Renaissance for our wedding. The staff were very welcoming, accommodating and made our day special. The food is amazing all of our guests loved it and we did too. The late night stations are great. Nice venue with lots of space for however many guests you have. Tristan was our Sales Manager and made the experience so easy for us and ensured that we got everything we dreamed of. I would 100% recommend having Tristan as your sales manager and booking at the Renaissance by the Creek.
• Debbie H. Sent on 16/11/2023
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing experience

  As a wedding planner finding a venue that checks all the boxes is hard! After reading past reviews I was quite nervous… finding out the venue is under new ownership as of March 2023 was a blessing! Meeting the new owners and tasting the food was sooo worthwhile! I have recommended multiple clients since then and I am so happy to have a Portugese banquet hall back up and running! Thank you Renaissance!

  As a wedding planner finding a venue that checks all the boxes is hard! After reading past reviews I was quite nervous… finding out the venue is under new ownership as of March 2023 was a blessing! Meeting the new owners and tasting the food was sooo worthwhile! I have recommended multiple clients since then and I am so happy to have a Portugese banquet hall back up and running! Thank you Renaissance!
• Merv C. Sent on 25/10/2023
  4.2 out of 5 rating

  4.2
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  Good value, nice space

  Food and space was really good but seemed a bit of servers felt like they were at times having trouble keeping up serving the guests
  Overall was a very good venue and made our wedding a beautiful event

  Food and space was really good but seemed a bit of servers felt like they were at times having trouble keeping up serving the guests
  Overall was a very good venue and made our wedding a beautiful event
• Cassian Sent on 21/12/2022
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  If you want to cry a dozen times before your wedding day, book here

  I wish I could give zero stars; this is the worst venue I have ever dealt with and caused ended nights of frustration and mental distress. We used to attend events here regularly and it was a great venue (hence many previous positive reviews), but in 2020 the ownership changed and it has been awful since then.
  
  Leading up to our event day, the venue kept adding additional costs without any reason and without any discussion. We ended up paying THOUSANDS of extra costs in the last two weeks leading up to our wedding - no discussion, just added costs without any explanation! For example, we had a minimum of 200 guests, and ended up with less than that. Not a problem, we'll pay the minimum. Then when they learned there were children attending they said they did not count in those 200 minimum guests so too bad - time to pay more! Every single item was nickel and dime'd for for our wedding.
  
  An event coordinator? Not a chance at this venue. In the days leading up to the event we had to do every single thing in the venue, and had zero support.
  
  We were frightened as to whether the doors would even be open on the day of the wedding and there were countless nights with no sleep, including every week leading up to our wedding day, worried about what the venue was going to pull next on us.
  
  If you want to experience emotional trauma from trying to enjoy your happy day, this is the place for it.
  
  Don't even go here for your wedding.

  I wish I could give zero stars; this is the worst venue I have ever dealt with and caused ended nights of frustration and mental distress. We used to attend events here regularly and it was a great venue (hence many previous positive reviews), but in 2020 the ownership changed and it has been awful since then.
  
  Leading up to our event day, the venue kept adding additional costs without any reason and without any discussion. We ended up paying THOUSANDS of extra costs in the last two weeks leading up to our wedding - no discussion, just added costs without any explanation! For example, we had a minimum of 200 guests, and ended up with less than that. Not a problem, we'll pay the minimum. Then when they learned there were children attending they said they did not count in those 200 minimum guests so too bad - time to pay more! Every single item was nickel and dime'd for for our wedding.
  
  An event coordinator? Not a chance at this venue. In the days leading up to the event we had to do every single thing in the venue, and had zero support.
  
  We were frightened as to whether the doors would even be open on the day of the wedding and there were countless nights with no sleep, including every week leading up to our wedding day, worried about what the venue was going to pull next on us.
  
  If you want to experience emotional trauma from trying to enjoy your happy day, this is the place for it.
  
  Don't even go here for your wedding.
• Elizabeth H. Sent on 18/04/2022
  2.2 out of 5 rating

  2.2
  • Quality of service
    2.0 out of 5 rating
    2.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0

  Terrible place to host your wedding

  Had our wedding April 9, 2022 at Renaissance. Would highly advise anyone to go somewhere else instead and here are the top 3 reasons why:
  
  1) Stolen and broken wedding items: at the end of the night, we had two large flowers with stands worth $1,250 (flowers $700 and two stands $550). We were told they were safe at Renaissance, and we and our vendors could pick them up the next day. Next day we arrive at noon, the flowers are gone. There was a huge party in another hall that next day, with no Renaissance staff present with people and kids playing and eating outside of their own assigned hall, in the lobby. Not very organized. When our florist went to pick up her flower stands, one of them was broken. When she spoke with Renaissance, they took zero accountability or responsibility. So us and the florist are at a financial loss.
  
  2) Terrible communication by Renaissance staff within their company and externally to us (the customer): Emails we sent took days to get responses or would not get a response at all. At times I would have two people contact me asking the same question. I had to literally give Renaissance every detail (order of the day, guests dietary needs, floor plans) and just hoped things worked out. When we had our food tasting, half the food that was on our wedding menu was not available to taste: the horsdeuvres, salad and crepe dessert were not available to taste. Upon signing our contract, we were told we would have a Coordinator and an Operations Manager. We had a man named Daniel help us, but it was us reaching out and asking questions so we could plan things out. In fairness Daniel tried his best with the resources given to him by the Renaissance team.
  
  3) Lukewarm food, inconsistent room temperature, distracted staff day- of: guests food was lukewarm, the room temperature went from being too warm for guests to too cold where they needed to grab their coats. Our bartender was on her phone half the night and our servers were at times nowhere to be seen.
  
  The price was decent, but it’s not worth the poor service you get and a complete lack of attention to detail. Or the cruel attitude they give you after your event is over and you’ve paid them in full.

  Had our wedding April 9, 2022 at Renaissance. Would highly advise anyone to go somewhere else instead and here are the top 3 reasons why:
  
  1) Stolen and broken wedding items: at the end of the night, we had two large flowers with stands worth $1,250 (flowers $700 and two stands $550). We were told they were safe at Renaissance, and we and our vendors could pick them up the next day. Next day we arrive at noon, the flowers are gone. There was a huge party in another hall that next day, with no Renaissance staff present with people and kids playing and eating outside of their own assigned hall, in the lobby. Not very organized. When our florist went to pick up her flower stands, one of them was broken. When she spoke with Renaissance, they took zero accountability or responsibility. So us and the florist are at a financial loss.
  
  2) Terrible communication by Renaissance staff within their company and externally to us (the customer): Emails we sent took days to get responses or would not get a response at all. At times I would have two people contact me asking the same question. I had to literally give Renaissance every detail (order of the day, guests dietary needs, floor plans) and just hoped things worked out. When we had our food tasting, half the food that was on our wedding menu was not available to taste: the horsdeuvres, salad and crepe dessert were not available to taste. Upon signing our contract, we were told we would have a Coordinator and an Operations Manager. We had a man named Daniel help us, but it was us reaching out and asking questions so we could plan things out. In fairness Daniel tried his best with the resources given to him by the Renaissance team.
  
  3) Lukewarm food, inconsistent room temperature, distracted staff day- of: guests food was lukewarm, the room temperature went from being too warm for guests to too cold where they needed to grab their coats. Our bartender was on her phone half the night and our servers were at times nowhere to be seen.
  
  The price was decent, but it’s not worth the poor service you get and a complete lack of attention to detail. Or the cruel attitude they give you after your event is over and you’ve paid them in full.
• Michelle L. Sent on 14/02/2022
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Absolutely horrible. Run for the hills!!

  Booked my daughter communion September 2020 for April 2021 and secured the date with a $500 deposit. COVID hit and when I requested my deposit, I was told that I could use the money as a credit at one of their restaurants. Fast forward to February 2022, I called to book a dinner at the restaurant and was told management had changed, and they no longer would be honouring my arrangement. The manager I dealt with was Dennis. He was abrasive, condescending and refused to honour my previous arrangement. He told me my event could be held at the hall but I would have to pay 23% on taxes and server fees (which by the way, was not in my contract). Do not under any circumstance deal with this hall for ANY of your events. They are unreasonable and the customer service is the worse I’ve seen thus far.

  Booked my daughter communion September 2020 for April 2021 and secured the date with a $500 deposit. COVID hit and when I requested my deposit, I was told that I could use the money as a credit at one of their restaurants. Fast forward to February 2022, I called to book a dinner at the restaurant and was told management had changed, and they no longer would be honouring my arrangement. The manager I dealt with was Dennis. He was abrasive, condescending and refused to honour my previous arrangement. He told me my event could be held at the hall but I would have to pay 23% on taxes and server fees (which by the way, was not in my contract). Do not under any circumstance deal with this hall for ANY of your events. They are unreasonable and the customer service is the worse I’ve seen thus far.
• Jorgina G. Sent on 14/12/2021
  2.6 out of 5 rating

  2.6
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    4.0 out of 5 rating
    4.0
  • Response time
    2.0 out of 5 rating
    2.0
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    3.0 out of 5 rating
    3.0
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    2.0 out of 5 rating
    2.0
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    2.0 out of 5 rating
    2.0

  Did not get what was paid for

  The only way I would recommend this venue is if 100% of the payment is NOT paid up front and this is the reason why: In September my son’s wedding reception was there. Since it first opened, me and my friends and family have had our celebrations there and were very happy with everything. However, after the pandemic and when they opened again the quality of service has declined considerably. They (new owners) now demand that you pay 100% up front and you do not know what you are going to get on your wedding day even though youhave a contract and you have had a food tasting prior to the day. With my son’s wedding he was told the payment requirement had changed even though he was informed ,when he made the contract, that payment was to be made the day after the celebration, now he had to pay 100% up front. He did. On the day of the celebration they served different styled food. For example, the soup was what he had ordered but could not be eaten by many as it was loaded with pepper (not from the sausage either). The fish dish was to be sautéed cod loin , he got heavely batted and fried cod pieces . The dessert was to be rice pudding served in Portuguese clay dishes. NO dessert nor coffee was served at all. He was told that they had dropped the container of the rice pudding in the kitchen. The buffet, the rice pudding that was not served for dessert (apparently they made another batch at the last minute) was served at the buffet but in a foil roasting pan. Where were the Portuguese clay individual dishes? He paid to have a “malassada” station. What he got was,again, a foil roasting pan piled with malassadas that had been made sometime in the morning. Now the seafood, we had never been to one of their functions were they served snow crab. Historically it’s always been Dungeness crab. We got snow crab. There were no ressois at all either. Again for historically there are always ressois. There were individual sweets but no cakes at all other then the wedding cake.
  So what I’m trying to say is that there needs to be leverage on the what is going to be served and has been paid for. If you pay 100% up front you will not get what you contracted. You are basically at their mercy and they know it.

  The only way I would recommend this venue is if 100% of the payment is NOT paid up front and this is the reason why: In September my son’s wedding reception was there. Since it first opened, me and my friends and family have had our celebrations there and were very happy with everything. However, after the pandemic and when they opened again the quality of service has declined considerably. They (new owners) now demand that you pay 100% up front and you do not know what you are going to get on your wedding day even though youhave a contract and you have had a food tasting prior to the day. With my son’s wedding he was told the payment requirement had changed even though he was informed ,when he made the contract, that payment was to be made the day after the celebration, now he had to pay 100% up front. He did. On the day of the celebration they served different styled food. For example, the soup was what he had ordered but could not be eaten by many as it was loaded with pepper (not from the sausage either). The fish dish was to be sautéed cod loin , he got heavely batted and fried cod pieces . The dessert was to be rice pudding served in Portuguese clay dishes. NO dessert nor coffee was served at all. He was told that they had dropped the container of the rice pudding in the kitchen. The buffet, the rice pudding that was not served for dessert (apparently they made another batch at the last minute) was served at the buffet but in a foil roasting pan. Where were the Portuguese clay individual dishes? He paid to have a “malassada” station. What he got was,again, a foil roasting pan piled with malassadas that had been made sometime in the morning. Now the seafood, we had never been to one of their functions were they served snow crab. Historically it’s always been Dungeness crab. We got snow crab. There were no ressois at all either. Again for historically there are always ressois. There were individual sweets but no cakes at all other then the wedding cake.
  So what I’m trying to say is that there needs to be leverage on the what is going to be served and has been paid for. If you pay 100% up front you will not get what you contracted. You are basically at their mercy and they know it.

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