Reviews for The Doctor's House
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.5 out of 5 rating
4.5 out of 5 rating
144 reviews
89% recommend it
-
![Cynthia]()
Cynthia M. Sent on 08/10/2024Unforgettable and Timeless
We recently celebrated my parents' 50th Wedding Anniversary at The Doctor’s House in Kleinburg, Ontario last August 2024 and it was an unforgettable experience from start to finish. I cannot say enough about how wonderful the team was, especially Jessica B., our venue coordinator. Throughout the planning process, she was incredibly accommodating, professional, and truly understood our vision. Her support as I planned the entire event not only made the day flawless but also ignited my passion for wedding and event planning—a career I’ve recently pursued! I look forward to the opportunity to work with The Doctor's House again in the future.
A special thank you to Elisa P. as well, whose expertise helped us choose this stunning venue and ensuring we reserved the date to host my parents wedding anniversary of their dreams on such short notice. The Doctor’s House is simply breathtaking, from its elegant interiors to the picturesque gardens that surround it. The food was exceptional, and the staff was so warm and friendly, making the whole day feel seamless. This venue exceeded our expectations, and I highly recommend it to anyone looking to create unforgettable memories. -
-
![Vanessa]()
Vanessa L. Sent on 10/06/2024Gorgeous location!
The Doctor's House captivated us because of how quaint and beautiful the chapel and gardens are. The big bell that we got to ring was an extra bonus! Staff there were extremely friendly and transparent whenever we had a question. We were told exactly what we'd expect to get when we book with them and never once felt like we were being sold a different story. Angela also made herself available to us brides for any questions we had at all at anytime of the day. I highly appreciated this invite as it allowed for smooth planning and clear communication. It was a beautiful sunny day for our wedding and the gardens were lusciously green. All photos, even from guests, have been looking amazing! -
-
![Nikoo]()
Nikoo K. Sent on 05/11/2023Amazing venue
We fell in love with the Doctor’s House first time we visited their venue and booked them the same day. Their team made our day go exactly as planned. Everyone loved the space, food and drinks. Elisa was our day of planner, extremely professional and responsive. -
-
![Y&D]()
David Sent on 18/10/2023Highly recommend
We had an absolutely incredible experience hosting our wedding at The Doctor's House. We hosted our ceremony on the Country Fare patio and the reception in the Country Fare room. Working with Angela and Amanda was fantastic. They were very organized, quick to respond, and easy to work with. The food was incredible (Salmon/Short Rib) and drinks were outstanding. We brought in our own DJ/entertainment group, however, used The Doctor's House lights/sound system (xclusive group) which everyone raved about. We did all of our pictures, ceremony, and reception on The Doctor's House grounds. This made it so easy not having to travel around to different locations. The Doctor's House is a very professional/beautiful venue and we would definitely recommend. -
![Amanda]()
Amanda Sent on 25/09/2023Absolutely amazing!
A wedding that exceeded our expectations by a huge amount, we are extremely happy how everything turned out. I have received countless compliments about the beautiful venue space, the great food and so many sore feet from all the dancing to the great music from their in house DJ. The Doctors House helped put together a dream wedding for us! Couldn’t be happier! -
-
![Ava]()
Ava D. Sent on 09/08/2022Just an okay experience
I typically don’t write reviews and try to stay positive, however after having the last 2 months to think about this, I decided to write one. I had my wedding here in June and it was just okay. From the beginning, I did feel pressured to book a date on a rush from our first meeting. Our original coordinator was a bit slow at responding, but then we got Elisa. Elisa was great - she did respond at all hours of the day and got answers ASAP. She was the best thing regarding our experience at The Doctors House.
We originally booked for Sept 2020, which got postponed due to COVID. My husband and I totally understood the difficult position vendors were in, however TDH was less than accommodating on selecting a new date. When I requested a new date change, they would not entertain a date although I was working out of the province and would not be in Ontario for the date they gave us. During many calls with the owners, my husband and I truly were as nice as we could be as we knew COVID wasn’t easy on TDH. Eventually, after the owner made me cry with extremely rude comments, he bluntly told me "there is no customer service here", and told me to sue him to get our money back and that I wouldn't win if I did sue him. I told him I didn't want to sue him and I wanted to work with him. He was extremely rude with multiple comments, and made a very stressful and non-joyful experience. It’s evident that they do not have strong customer service as we are just one-time customers.
After picking a date (that we didn't even want), TDH were still frustrating to deal with. Everything we asked, it was either a strict "no", or extra fees. For example - your flower girl cannot throw petals or it's a $500 clean-up fee, extra fees if we wanted to bring in our own dessert, had to pay over $850+tax plug-in fees to use microphone (I believe this has gone up), had to use their DJ or else had to pay more, etc. Extra costs never stopped and restrictions were all around us.
My sister got married last week at The Elora Mill (managed by Pearle Hospitality) and I cannot say enough great things about The Elora Mill/Pearle. Their customer service was completely out of this world. It was raining the morning of her wedding so they rented a last minute Airbnb castle to accommodate inside photos free of charge, they checked in on us constantly to see if we needed anything, they didn’t charge for any extra things that I would have had to at The Doctors House (for example – bringing in food, $300 to use the projector ((which was Platinum Entertainment which you had to use or were charged $750 to bring your own DJ)). At The Doctors House, when my husband and I walked in our cocktail hour, we noticed that there was 50+ people standing in line at the bar with only one bartender, which at The Elora Mill they had drinks lined up for people when they entered The Cocktail Hour, they walked around serving pre-made drinks and had 3 bartenders at all times. There were many details like this that made the wedding at The Elora Mill a wedding to remember forever, and make our wedding at TDH feel very below average.
Overall, we are disappointed in choosing The Doctors House for our wedding. It’s upsetting that looking back on our day I don’t have a sense of joy with it. With spending tens of thousands of dollars with them, I expected more in terms of customer service. Elisa was great to work with, however the owners are very much just out there for the money and really don’t care about customer service as you’re most likely just a one-time customer. If you’re deciding between a venue with Pearle Hospitality or The Doctors House, highly recommend Pearle. -
![Alissa]()
Alissa L. Sent on 19/07/2022Wonderful and beautiful venue!
We had a great experience working with The Doctor's House team to plan our wedding. With multiple postponements throughout the pandemic, their team helped us through the re-scheduling process to ensure we had the best day in 2022.
Are you interested?
Are you interested?