We got married June 23, 2019 at Westmount Event Centre. What was supposed to be one a special day to remember, has turned into a nightmare of embarrassment; as the owners significantly overpromised and under delivered the services that were offered and especially on the quality and quantity of food! In trying to resolve the issues with the owner in a fair way and in a quiet manner, the owners have had no integrity in follow up (kept promising to call and never did and only responded after multiple messages sometimes as many as 6), which has resulted in more anxiety and stress to my family and I, and why we are now posting this complaints on multiple social media platforms to share how traumatic my wedding has become.
When we first met the owners, we were impressed with how friendly and genuine they seemed and the constant reassurance that our concerns will be addressed, and our wedding will be a huge success even on a budget. On over 8 occasions of visiting and calling the hall, we explained to the owners that in our culture, people enjoy eating and that food was one of the biggest priorities; and that we are willing to pay extra to make sure we are not served minimums, so no-one leaves hungry. After over 8 reassurances that there will be plenty of food, we believed this to be true; only to find out that over 40 of our guests left by 9:15 as they were starving and were not being served food from 6:00 pm when the reception started. Even when they asked for food they got attitude and many of them were yelled at by the serving staff!
To start, we ordered 8 different appetizers including Sushi. The banquet hall served the equivalent of less than 1 hors d’oeuvre per person which left everyone starving and clearly does not honour the concept of over deliver and no one will be hungry, there will be extra food. They promised to serve mimosas to our guests and from my discussions with my guest less than 40 people out of 200 received a mimosa. How this represents extra service and value is something my family is still trying to figure out. I personally had to ask the wait staff 3x for appetizers in the bridal suite to ensure we would not starve given the wedding festivities planned and the long day before and during the wedding. Even after asking 3x for appetizers, the bride and groom only received 4 of the 8 appetizers that were promised to be circulated. When the guest of honour must “beg” to be fed at their own wedding that is not what I call service or having enough food for my guests. To add to this, my brother, asked the wait staff to warm up baby food for 20 seconds for his 16-month-old son. It took over 25 min for the food to be brought back to the bridal suite. Not even close to be considered good service. Keeping a hungry baby waiting for 25 minutes is awful and the staff at Westmount should be ashamed of themselves.
In every wedding event or when I worked in Wedding catering, there was at least 8 servers for appetizers, Westmount had about half of that; as few of my guests saw any circulation of the 8 different appetizers. In fact, many of my guests communicated they only saw a few choices not the 8 that were promised. Westmount Event Centre ordered what seemed less than 100 pieces of sushi for over 200 guests failing to recognize that at least 1 piece per guest is the bare minimum. Although the staff seemed to be using 2 different doors to distribute the hors d’oeuvre the message from many of my guests communicated there was that little to no circulation occurred. I have asked many guests to comment to this review to prove how bad the service and the lack of food was.
When people were let back into the room, we had ordered the “Mezza Salad” platter from the banquet hall as a starter before the main 3 piece course. There was supposed to be about 7 Middle Eastern salads on each table with an understanding that there will be refills and a bread basket with a variety of breads/crackers. It seemed the family side of the room received 3-4 of the promised salads with NO bread. I, the groom at the head table had to ask the staff 2 or 3 times to get the Mezza salads, get refills on the water bottles and requested bread several time. I was brought some pita bread and 2 or 3 of the same buns; NOT the variety that was promised. When the head table is not cared for it shows how little effort was done to go above and beyond and how many corners were cut in my opinion. This concern was raised at the wedding and we were promised it will be addressed, IT NEVER WAS. Westmount served a small bowl of tabbouleh that serves 1 person for an 8 to 10-person table with NO REFILLS. The head table did not receive the Tahini and many of the expected Mezza combo. The entire family side of the room or about 100 complained to me after the wedding that there was little to no Middle Eastern variety at their table. You can imagine how embarrassing and frustrating that is to my family and as a result both my wife and mother are suffering from anxiety as there was so little and we promised all our guests they will be very well fed. Again, the hall promised there will be plenty and we got the bare minimum or less than that in my opinion. What makes this worse is the 8x we insisted on extra food and offered to pay extra. My mother in law went to Costco to buy olives to ensure there is extra food. Westmount served the olives as part of the 7 salads promised instead of extra. Again, UNDER delivering and over promising.
Sadly, this was just the introduction of the continued disappoints of the night because Westmount Banquet Hall did not deliver on their promises throughout the wedding. The wait staff served the kids meals after everyone else failing to understand that kids should be served first not after 9 pm! Most kids do not eat dinner at 9:15 pm and were starving and agitated that no food was offered sooner. Furthermore, some of the kids had food allergies and the wait staff was extremely rude and refused to make any modifications to what was being served. This horrible service and attitude occurred with 3 of the 8 children meals at my wedding. Clearly, there were no standards of service at my wedding nor an understanding that young children need to be served first. To add to this, the 8 Kosher meals that were ordered from an outside Caterer were not served until between 9:30 to 9:45 and each meal was NOT served properly. The kosher guests got their salad dressing and tahini warmed up for dessert not with the salads or main course. They did not get the extra salads or bread the cater provided. Their main course was served an hour after everyone else at the table. When my guest tried to ask questions, they were yelled at by the servers. This lack of service and understanding of Kosher food rules was experienced and expressed by 7 of 8 Kosher guests. I the groom, had to tell the staff several times to serve the Kosher food to my guests, many of which came from out of town. This inaptitude, continued with the 14 vegetarian meals, where the wait staff kept trying to serve them chicken or steak, not listening to every guest emphasize they were vegetarian. Furthermore, the standard was 3 pieces of potatoes and 1 carrot with a stuffed pepper, which is especially problematic for a vegetarian meal as that is little to no food. Again, for the 8 plus times speaking to the owners, every conversation involved please give extra which was promised and never delivered! The lack of food was an EPIC FAIL for Westmount and has resulted in continued complaints and embarrassment to my family.
Other very disturbing failures throughout the night included: a steak that was extremely over cooked and way too salty, even though we told the owners to cook the steak medium. I am certain the steak sauce was very different that what we tasted but I can not prove it as I remember the steak tasting great and what I tasted at my wedding was nasty as I ordered the steak initially! We tasted New York steak that was thick and juicy, what was served at our wedding was cheap meat that was half the size we expected and tasted horrible. Most of my guests initially ordered the steak and upon tasting it, requested the Salmon, which was the ONLY properly made meal of the entire night. I do give credit to the owners for trying to accommodate by offering more fish dishes but had to cut the fish serving in half to accommodate for the immediate change of main course selection. Maybe if the Banquet Hall cooked the steak properly, most of my guests would not have requested the quantity of change. The chicken that was served was the size of a chicken wing, and we expected a proper piece of chicken. Over 35 guests ordered the chicken and felt that the food quantity was unacceptable for a main course and were left even hungrier as they did not get appetizers and had little from the Mezza platters at their table. According to Westmount Event Centre, their standard is to put 3 pieces of potato and a few vegetables. Many of my guests complained that there were no additional vegetables and they only received 2 pieces of potato, which is not average or extra to ensure no one is hungry. So far, other than the Salmon all food provided by Westmount Event Centre was a DISASTER and did not come close to the standard of extra! I switched the steak for the Chicken with my father and law and I complained to the owners how small the chicken was and emphasized it was not what we expected and were promised or even close to it. I had no extra vegetables on my plate only 3 pieces of potato.
In addition, the wedding was not sufficiently staffed in my opinion and from what I observed, as I had to request water and wine refills for the head table and many of the tables I circulated to thank my gests for coming. I personally made this request at least 10x during my wedding. It seemed my guests had to wait 15 to 20 minutes for any request to be completed even something as simple as can we get more water at the table. This alone is a low standard of service and direct reflection of how little effort was made to fulfill the promises that were made in my opinion.
The owners of Westmount Event Hall put out a beautiful dessert bar spread. There was variety and many of my guests rushed over to the dessert bar, maybe because they were left starving from the lack of food that was given. We asked for a chocolate fountain and paid extra. We requested Dark or milk chocolate and got white chocolate that no one knew was a fountain and therefore little to no guest used. This extra, turned out to be a big waste of money as the wrong product was delivered. The owner promised to refill the dessert bar at last once and that was never done. I know this, as I pointed it out to the owners at 10:30 when I finally had time to go to the dessert bar. The whole night proved to be a continued NO you don’t get that, no extra service or value, no customer service and overall a nightmare that continues over 2 weeks later; as more and more complaints are coming up.
Westmount Event Hall tries to market themselves as a low-cost alternative to a wedding that offers value. Clearly, they mastered low cost but for my family there was NO value and their customer service and communication are an epic fail! I will NEVER recommend Westmount Event Hall and am sharing this experience in hopes of helping others avoid experiencing the same trauma, pain and anxiety my family is experiencing.

Westmount provided good value for their facilities. During the planning stage, they were very eager to accommodate us with everything we needed. We gave them the headcount as requested and hoped that everything will go well on the day. However, during dinner they told us that 10 extra guests showed up so they don't have enough food and needed to take extra time to make additional meals. One table received their meal 30 minutes after the rest. That was NOT the case, in fact LESS people attended than expected. Later in the evening we were told we didn't include the head table so that's why they prepared less. All this confusion was causing us unnecessary stress on our wedding day. Finally, at the end of the night after we reviewed all the seating, they admitted they MISCOUNTED and under prepared the number of meals. Also, they forgot to give the guests champagne during the first speech like promised, and did not provide a bottle of whiskey with a server during table toastings like we planned. The venue was nice but too many promises were not delivered causing us stress on our wedding day.

TERRIBLE VENUE. DO NOT BOOK YOUR WEDDING HERE. They agreed to a contract with us then switched ownership the WEEK OF our wedding which would have been fine had they communicated that to us but they didn't and tried to tell us that it was our fault for not confirming like we were supposed to check everyday to see if management changed. Then they said they only had House Bar on the contract which we had clearly agreed upon Premium bar and asked us to provide our contract to them IN THE MIDDLE OF OUR WEDDING. After all that the new owner was extremely rude and all in all, I recommend staying FAR away form this place. SCUM.

Our wedding at the Westmount Event Centre was flawless! Rahul, Sarah and the staff were very friendly and didn't miss a beat. The food was great and our guests felt taken care of. Thank you so much for being part of our special day!

Our reception at Westmount was amazing. Everyone of our guests raved about the hall, food and service. Sara made sure our needs were met and they gave us flexibility based on what we wanted and our budget. She was pleasant to work with! We also got he best bang for our buck in this venue. Highly recommended. Thank you Westmount!

PLEASE DONT USE THIS VENUE THEY CHARGED US FOR PREMIUM BAR, CHANGED MANAGEMENT LAST MINUTE WITHOUT TELLING US, AND GAVE US REGULAR BAR AND THEN ARGUED WITH US WHEN CONFRONTED AND SAID THAT WAS WITH THE PREVIOUS MANAGEMENT WHEN THEY CHANGED A WEEK BEFORE OUR WEDDING WITHOUT SO MUCH AS A WARNING.

This place was amazing..very nice people who willing to help you with anything and Beyond the Westmount make my wedding day one to rember and the food was amazing taste sooo good all my guess was so happy..they make my spacial day a very special day can't complain at all it was the best thank you guys for everything..

I cannot even express how great my experience was with westmount event centre. Tony was very professional, kind, helpful, and accommodating. The venue took care of everything we had asked for. We can truly say that this place went above and beyond on our wedding day. Great place!! Great food!! Great staff!!