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Reviews for GeM Cakes

GeM Cakes

GeM Cakes

Niagara on the Lake, Ontario
4.8 out of 5 rating, 20 reviews
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Reviews

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4.8 out of 5 rating
4.8 out of 5 rating
20 reviews
95% recommend it
  • Quality of service
    4.8 out of 5 rating
  • Response time
    4.8 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.7 out of 5 rating
  • Flexibility
    4.9 out of 5 rating

Awards

20
  • K
    Kim R. Sent on 25/10/2024
    5 out of 5 rating
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    Amazing experience

    It was an amazing day! And the cake was fantastic! The look was exactly what I wanted and it tasted great! Gordana was so nice, she delivered and set up the cake! Amazing service!
  • C
    Chris Sent on 23/10/2024
    4.8 out of 5 rating
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    Wedding @ Pillar & Post

    Gordana was a delight to work with. The cake she made for us was beautiful and delicious. Would recommend!
  • illustration stars

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  • Jing
    Jing Sent on 23/08/2024
    5 out of 5 rating
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    Very delicious cake

    Exactly as I expected, taste is also very good.

    GeM Cakes's reply:

    Thank you for taking the time to review our services.
    We are thrilled to have been part of your celebration.
    Wishing you a lifetime of happiness and joy together.
    Kind Regards
    Gordana
  • Whitney
    Whitney D. Sent on 04/08/2024
    1.4 out of 5 rating
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    Disappointed

    My fiancé and I order samples for tasting and they were not very good, small portions for the price, and what we had asked for was totally ignored. We had sent the vendor the flavours we would like to try and 2 of 5 were met. The cakes were very dry and had little to no flavour. The vendor had reached out to me and asked if we had any questions or feedback and when I had replied kindly letting her know that I was disappointed as we didn’t get what we asked for, she never replied. The vendor runs her shop out of her home as well, it is not a professional bakery by any means. If you choose to order a wedding cake from this vendor please ensure you are getting what you asked/paid for. We are extremely disappointed.

    GeM Cakes's reply:

    Hello Whitney,
    I apologize for the late reply; I am swamped during the wedding season.
    I'm sorry to hear that you're feeling this way. As a cake designer, I always strive to exceed my customers' expectations. When you requested a banana cake with chocolate filling and a chocolate cake with banana filling, I created these samples for you, even though they are not featured on my menu. The banana cake was made using real bananas and filled with chocolate ganache. The chocolate cake was made with vanilla pastry cream and caramelized bananas. Additionally, all of my cakes are brushed with simple syrup, which helps to keep them moist.
    Wishing you all the best.
  • Shoricel
    Shoricel C. Sent on 08/06/2024
    5 out of 5 rating
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    Professional, creative, dependable.

    Reached out to vendor to enquire about the possibility of making a custom cake, drum snare base and a stand-up bass on top. Within a couple email exchanges, the vendor sent a sketch, we picked a flavour, the day of the wedding the cake arrived as as agreed upon, on time and absolutely glorious! The vendor worked with our caterer to secure the set-up of the cake and to leave instructions on how to tackle cutting it. We did not have to worry about anything, thank you so much for bringing our vision to life! The cake was stunning and delicious, and the bonus was the vendor's excitement to make the cake!! 🤗
    Highly recommended for both quality, price, ease of communication and on point delivery!

    GeM Cakes's reply:

    Thank you so much, Meda!
    It was a pleasure working with you.
    Your wedding cake was unique and personal and reflected both of you.
    Wishing you all the best!
  • P
    Paul S. Sent on 26/10/2023
    5 out of 5 rating
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    GeM knocked it out of the park!

    Gordana at GeM Cakes did our wedding cake and a cupcake tower for our wedding. Everything was delicious. She came and set everything up, which gave us one less thing to worry about.
    We did a taste test of different flavours first, and she took care of the rest. She also had gluten free options available. She was easy to contact and helped with any questions we had. We highly recommend giving her a call and arranging a meeting for your big day.
    Pauly Silvestri / Kristy Silvestri
    Married September 30, 2023
  • Lauren
    Lauren R. Sent on 11/10/2023
    5 out of 5 rating
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    Perfect in every way

    Gordana was AMAZING
    From the cake testing to our final product she was able to execute our vision perfectly.
    She understood my needs. Our cake was the perfect size ! It was fresh, real authentic cake.
    It was simple but perfect in every way and felt
    like home !!!

    GeM Cakes's reply:

    Thank you so much, Lauren. It was a pleasure working with you.
    I am so grateful to have been a part of your special day.
    Wishing you all the happiness.
  • Natalie
    Natalie B. Sent on 10/10/2023
    4.8 out of 5 rating
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    Delicious Cake

    Gordana was super easy to work with and our cake tasted delicious. It was a bit expensive for how small it was, but I suppose that is to be expected for anything associated with the wedding industry lol. In all, definitely recommend!

    GeM Cakes's reply:

    Thank you, Natalie.
    It was a pleasure working with you, and being a part of your special day.
    Wishing you all the best.
  • Yolane
    Yolane D. Sent on 28/08/2023
    5 out of 5 rating
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    Amazing wedding cake and beyond expectations!

    Gordana provided such a beautiful wedding cake for us on our special day. After doing a cake tasting at her home along with my mom and sister, we were very impressed with the quality and texture of her cakes. We ordered a tall, single tier, yellow vanilla cake with passion fruit curd and buttercream. She was flexible with the delivery time and worked with us to deliver it to the venue which we really appreciated. Thank you so much for a wonderful wedding cake!

    GeM Cakes's reply:

    Thank you so much, Yolane! It was a pleasure working with you. Wishing you a lifetime of happiness.
    Gordana
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