Reviews for The Cake Box
Reviews
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4.7 out of 5 rating
4.7 out of 5 rating
39 reviews
95% recommend it
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![P M]()
P M Sent on 14/09/2024Centre Piece of Our Wedding
I recently had the pleasure of working with The Cake Box in Kitchener for our wedding cake, and I cannot recommend them highly enough! From the very beginning, Jessica the owner was incredibly helpful and attentive, and ensuring that our vision for the cake was brought to life. She is a true artist! For our consultation/cake testing we were immediately drawn to Jessica’s passion for her and her beautiful bake shop. There were so many flavors to choose from and Jessica was a wonderful guide throughout the process. The cake itself was not only stunningly beautiful but also absolutely delicious. It was the centerpiece of our reception, and our guests couldn't stop raving about it! The flavors were perfectly balanced, and the texture was moist and delightful. The attention to detail in the design was remarkable, reflecting our wedding theme beautifully. What truly stood out was the exceptional customer service. The Cake Box team made the entire process enjoyable and stress-free, from the initial consultation to the delivery on our big day. They really went above and beyond to ensure everything was perfect. If you're looking for a cake that combines artistry with mouthwatering flavors, look no further than The Cake Box. Thank you for making our wedding day even more special with your incredible creation! -
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Linda C. Sent on 10/02/2024
Great Cake!!! and very delicious
We were very pleased with our Cake and delivery, set up and that the cake also was very delicious, we had non left. Great to the last Crumb. -
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![Colleen]()
Colleen W. Sent on 04/10/2023Great experience
Whole experience with The cake box was amazing. Cake looked beautiful and tasted delicious. The whole team was very professional. I had no worries that the cake would make it to the venue on time and look amazing. -
![Veronique]()
Veronique Sent on 23/08/2023Very disappointed
We were so disappointed. They forgot our cake topper for our wedding cake. We do not recommend them.The Cake Box's reply:
Hello Veronique,
We are so sorry about this!
We sent you an yesterday as soon as we realized that this happen to apologize and offer to reimburse you for what you paid for the mr&mrs topper. We offered and anniversary cake as well in hopes we could try to make this up to you.
We do wish you had replied to our email so that we could try to make this up to you as we feel terrible.
An employee had taken the topper and stored it but forgot to make a note on your file that it was brought in. We are doing our best to ensure this never happens again.
Again our deepest apologies.
the cake box team -
![Breanne]()
Breanne F. Sent on 18/02/2023Beautiful and Delicious
We opted for a two-tier cake with white buttercream icing. The bottom tier was lemon blueberry and the top tier was mint chocolate. Both flavours were delicious, and the cake was gorgeous. We dropped off some flowers at the bakery the day before the wedding, and when we saw the cake the next day, we couldn't have been happier with how it turned out. The customer service was excellent as well.The Cake Box's reply:
Hello Breanne!
Thank you so much for the lovely review! We were honoured to be a part of your day! You were such a pleasure to work for! Wishing you all the happiness!
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![Lizzy]()
Elizabeth O. Sent on 04/12/2022The best desserts EVER!
When it came to our wedding desserts, Cake Box did NOT disappoint! The most difficult part of our cake tasting was that we wanted every flavour they provided! Cake Box created our wedding cake, cupcakes for our 75 guests, and our football cookie wedding favours to go with our reception theme. I'm secretly happy we had some leftovers to enjoy the next day, because everything looked and tasted amazing. Huge thank you to Jessica and the entire Cake Box team! -
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![Kasia]()
Kasia N. Sent on 07/10/2022Everything We Needed
Working with the Cake Box was the best decision ever! The initial meeting was very informative and we were shown multiple different options for designs. The flavours they offer are out of this world delicious (we went with lemon-blueberry, chocolate caramel and carrot cake) and we got to take some home for taste testing before making a final decision. They also were able to provide us with Gluten free and Vegan cake options which were critical for us. Our cake was very simple, accenting a family heirloom of cake tiers, but it was nothing short of stunning. Very affordable and delicious, there wasn't a single piece left!!!The Cake Box's reply:
Thank you so much Kasia for your wonderful review! Your cake design and ideas were so lovely to recreate! Thank you for letting us be a part of your day!
Jessica -
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![Jessica]()
Jessica J. Sent on 23/08/2022Beautiful and DELICIOUS cake!
We hired the Cake Box to create our wedding cake and cupcakes. From the start, it was a great experience. The complimentary tasting allowed us to choose which flavours we wanted to offer and for a very reasonable price CakeBox delivered and set up our beautiful cake table. Not only was the service amazing, but the cake and cupcakes themselves were so decadent and delicious! I look forward to ordering from them again for our one-year anniversary!The Cake Box's reply:
Thank you so much Jessica for your lovely words! We truly appreciate it! Our team was honoured to be a part of your day!
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![Jessica]()
Jessica Sent on 15/08/2022Wonderful experience
The cake Box did such a wonderful job on our wedding cake, Not only was it absolutely beautiful but it taste amazing. Highly recommended! -
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