Amazing service and the best food served at a wedding according to our guests.

It was so bad it is almost comical. They ruined our wedding which was planned to be a food experience highlighting our cultural backgrounds, particularly around desserts.

The owner readily agreed that what happened was absolutely awful and that the employee was terrible, and should never have been put in charge of the wedding. They had fired the employee. But because times were tough for him (he had a family death) they could offer nothing other than maybe doing a BBQ for a few people and us (during covid!). They said they would discuss the request and call back on a day we agreed upon, but they never did. They did not respond to letters from our lawyer. Our lawyer suggested that due to covid it would be unlikely that the courts could process a claim that wasn’t designated important to the court, so there is nothing we can do. I have all the email communication showing the lack of replies once the contract had been signed; the difficulty of getting a hold of them until about 10 days before the wedding; the cancellations of our entire dessert menu, the main part of our wedding reception; and the photos of them running out of food, bringing the wrong items, pre-cooking items they were paid to make onsite, and them packing up early. Dinner was not ready when it was supposed to be and the wedding ended about 2 hours early because they ran out of food and began packing up, and so guests left. They also replaced all the stemware with red solo cups about an hour in. I cry every time I think about it and my powerlessness.
Images:
-cold, hard pieces of turkey (?), creamers of gravy (?), random plastic containers of bacon (?) and nuts (?), and a can of whipping cream for the “waffle station” to be manned by chefs and 2 live waffle irons to make Christmas dinner themed gourmet liege waffles to order
-burnt dried lasagna they brought when they ran out of small batches of the perogies and mini-sausages we ordered - I never saw them at all (and I am allergic to tomatoes).

We went with them because we’ve heard from several people that they were really good and the food is good for a pretty good price. The food at the tasting was delicious and we were sold. People commented how they never had better prime rib before and how good the food was and how much food there was. I too was super satisfied and as a vegetarian, I liked they had additional options for vegetarians, I only didn’t like them I emailed prior with my seating chart and exactly where the vegetarian guests were sitting bit the staff didn’t know this on the day but it wasn’t a big deal, I just pointed out the people. I would highly recommend them. They were willing to work with us on our requests and they did an amazing job. Would use again if needed for other occasions.

We went with BBQ theme and had brisket, pulled pork, and BBQ chicken for our wedding at Whonnock Lake. The food was delicious! We had so many people coming up to us and telling us how much they enjoyed their meal.

We got married on Saturday and have already received so many compliments on the food! We ordered the Westcoast Wedding Buffett and it was perfect, there was a huge variety with something for everyone.

We loved working with Austin Gourmet - they were so easy and lovely to deal with. You can tell they’ve been doing this for years.

We hired Austin Gourmet for their Sea Tim sky buffet and we were not disappointed. The guests absolutely loved our food and we could not believe how seamless everything was. You seriously couldn’t tel that they weren’t provided by our venue. The service was great, friendly and I honestly am floored at how easily everything went.

We just had our wedding on August 10th 2018 and the food was phenomenal!! We have nothing but great things to say about the caterers! They were so great to us leading up to the wedding and continued the great service day of! We would highly recommend!! The food was hot and there was plenty to go around!! Our guests were pleased and full and that is was we wanted! The food is unreal! We found the price to be very reasonable in comparison to others for buffet style! We are so happy we went with Austin Gourmet!

All of our guests are still raving over the food. We had the Sea to Sky Buffet and it was so much delicious food. It is a full service buffet and every course was robust and filling. I wish I could have had thirds and fourths of everything!

Austin gourmet was amazing! I booked them for my wedding and for my rehearsal dinner the night before. They were very professional and very responsive when I had a question. All the food was so good! I would definitely recommend them to anyone looking for a caterer!

We had used Austin Gourmet as our caterer for our wedding. My best friend had used them for her wedding last year and we were pleased with the food they had served at hers so we used them for our own. We weren't disappointed. Food came out hot and super delicious. Unfortunately, I think we were such a tight venue that the servers weren't coming out as often which is understandable. I'm just happy the food came out superb. I will definitely be using them again for larger events. There were tiny small hiccups with Austin Gourmet again I think it had to do with the nature of how such a small group we were. My wedding only had 42 guests including the bride and groom so it was slightly unfortunate that they didn't provide a decorative knife for us to cut our small cake even though we had previously arranged it all.