Reviews for A Night To Remember

A Night To Remember

Hamilton, Ontario

4.6 out of 5 rating, 42 reviews

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4.6 out of 5 rating

4.6

Very good

42 reviews

Recommended by 92% of couples

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Quality of service
4.6 out of 5 rating
Response time
4.6 out of 5 rating
Professionalism
4.6 out of 5 rating
Value
4.6 out of 5 rating
Flexibility
4.6 out of 5 rating

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+33 User photos

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Kayla Sent on 08/10/2024

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Absolutely amazing!

Our decor & florals were beautiful thanks to Krystle! She went above and beyond to ensure everything was perfect

Our decor & florals were beautiful thanks to Krystle! She went above and beyond to ensure everything was perfect
Melissa Sent on 21/08/2024

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Romantic Wedding Vibes

I can’t say enough what an incredible job Krystal did for my wedding. Everyone complimented how beautiful the decor and flowers were; saying how it looked so romantic! Krystal worked with me to capture my vision, creating exactly what I wanted! I couldn’t be happier.

I can’t say enough what an incredible job Krystal did for my wedding. Everyone complimented how beautiful the decor and flowers were; saying how it looked so romantic! Krystal worked with me to capture my vision, creating exactly what I wanted! I couldn’t be happier.
- +4 Photos
Gillian Sent on 29/08/2023

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Beautiful!

We rented a head table, backdrop, and arch and they were spectacular. They were thr perfect touch for the space and I’m so happy with how they looked! Delivery and tear down happened on time and efficiently. I would highly recommend A Night to Remember and would use them again without hesitation.

We rented a head table, backdrop, and arch and they were spectacular. They were thr perfect touch for the space and I’m so happy with how they looked! Delivery and tear down happened on time and efficiently. I would highly recommend A Night to Remember and would use them again without hesitation.

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Sarah Sent on 03/10/2022

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So thankful for Krystle!

When I started my wedding planning process I didn’t know how I was going to decorate our venue, or even where to start. I reached out to Krystle for help and I am so glad I did. I rented as much as I could from her so I didn’t have to spend my wedding day setting up and taking down. Krystle kept in touch with me through the entire planning process and made the planning super simple. On the day of my wedding I walked in and everything was absolutely perfect - it was even better than I had imagined.

If you’re looking for a decorator I highly recommend A Night to Remember!

When I started my wedding planning process I didn’t know how I was going to decorate our venue, or even where to start. I reached out to Krystle for help and I am so glad I did. I rented as much as I could from her so I didn’t have to spend my wedding day setting up and taking down. Krystle kept in touch with me through the entire planning process and made the planning super simple. On the day of my wedding I walked in and everything was absolutely perfect - it was even better than I had imagined.

If you’re looking for a decorator I highly recommend A Night to Remember!
Jessica Sent on 16/08/2022

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Wonderful experience

Krystle is an absolute pleasure to work with and she is amazing in what she does! I cannot thank her enough for the amazing romantic feel she created on our wedding day! she brought my ideas and dream day to life! When I walked into the room after it was set up, I teared up it was so beautiful! was exactly what I wanted

Krystle is an absolute pleasure to work with and she is amazing in what she does! I cannot thank her enough for the amazing romantic feel she created on our wedding day! she brought my ideas and dream day to life! When I walked into the room after it was set up, I teared up it was so beautiful! was exactly what I wanted
Paige Sent on 02/10/2021

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Unprofessional and inflexible

If you have any interest in knowing what the vision for your decor will be before it is set up on your wedding day, I would strongly recommend finding a different decorator.

When she quoted my fiancé and I 5 different elements all for the same table for our dinner tables, we respectfully asked her to clarify her vision because we thought we were misunderstanding her quote. We were not. When asked for sample photos of her ideas or past similar work, a sketch, a mock-up or a mood board - really anything - she was not willing to share her vision or any photos for the decor she had in mind, despite my fiancé and I...

If you have any interest in knowing what the vision for your decor will be before it is set up on your wedding day, I would strongly recommend finding a different decorator.

When she quoted my fiancé and I 5 different elements all for the same table for our dinner tables, we respectfully asked her to clarify her vision because we thought we were misunderstanding her quote. We were not. When asked for sample photos of her ideas or past similar work, a sketch, a mock-up or a mood board - really anything - she was not willing to share her vision or any photos for the decor she had in mind, despite my fiancé and I expressing concerns that there were way too many elements. In fact, she essentially called us controlling and said we are better off with another vendor, stating that the way she works is to see how it all goes on the day of.

Shocked by this, I met with other vendors to explore options and determine if this is the norm in this industry and I was asking too much. It is not. I have since met with several other vendors who don’t expect you to pay thousand of dollars with zero idea of what you are paying for, except for a laundry list of items that may or may not be used day of.

I’ll also note that if you value communication and professionalism in a vendor, I would also encourage you to look elsewhere. Her level of professionalism is very poor. After our initial consultation, which was quite awkward, partly because she never explained what the process was for it and we sat through the appointment unsure of what was happening, she said she would provide a quote in 2-3 days. Instead, she went radio silent for several weeks and did not respond to two follow-up emails until weeks later when it was convenient for her to do so. In an industry where so many vendors really care about making your day special and important, she really does not.

I had been so excited to contact this vendor as many of her other reviews are great, but she has by far been the most disappointing vendor I have spoken with throughout my wedding planning process
Christina Sent on 26/08/2021

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Disappointing, unresponsive and unprofessional

Find a different vendor. You want to be able to trust the vendor’s reliable, professional and responsive on your wedding day. We thought the other reviews were an exaggeration, and now regret that we didn’t take them seriously. The contract offered us $100 for a review and professional photos of our wedding- read into that what you will. The only part of our communication that was prompt was sending us the invoice.

Our seating chart was missing during set up and all of our attempts to get in touch with her on our wedding day went unanswered. Our wedding planner had to seat our 80 guests individually. The seating chart arrived without any acknowledgement or explanation after...

Find a different vendor. You want to be able to trust the vendor’s reliable, professional and responsive on your wedding day. We thought the other reviews were an exaggeration, and now regret that we didn’t take them seriously. The contract offered us $100 for a review and professional photos of our wedding- read into that what you will. The only part of our communication that was prompt was sending us the invoice.

Our seating chart was missing during set up and all of our attempts to get in touch with her on our wedding day went unanswered. Our wedding planner had to seat our 80 guests individually. The seating chart arrived without any acknowledgement or explanation after our guests were seated. It arrived with the cardboard edges still attached, smudged, and not set up as we had discussed in our final meeting. To our dismay, there were numerous spelling errors on the names, and half our guest names were missing. She duplicated the first 40 names, which caused unnecessary confusion. There are several other things that we won’t get into.

We understand that covid has been challenging on the wedding industry, and out of courtesy, we emailed her afterwards expressing our disappointment, wanting an acknowledgement and a refund on the seating chart. No response. We sent a follow up email, and again, no response.

The rest of our team of vendors were phenomenal, but this is definitely one that we recommend you stay away from.
Natalia Sent on 24/05/2020

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Horrible Experience

HORRIBLE customer service. I had to cancel my wedding due to COVID. I live in BC and my flights to Ontario for my wedding were cancelled. All my vendors EXCEPT this lady Krystle refunded my deposits. She dared to tell me that barely any of the money was kept for herself and she gave it all to the chair rental company that she outsources. Extremely horrible to deal with as she is ignoring all my emails. Brides, I advise you not to go with this company as Krystle is awful to deal with and keeps every last cent with no reasoning.

HORRIBLE customer service. I had to cancel my wedding due to COVID. I live in BC and my flights to Ontario for my wedding were cancelled. All my vendors EXCEPT this lady Krystle refunded my deposits. She dared to tell me that barely any of the money was kept for herself and she gave it all to the chair rental company that she outsources. Extremely horrible to deal with as she is ignoring all my emails. Brides, I advise you not to go with this company as Krystle is awful to deal with and keeps every last cent with no reasoning.

A Night To Remember's reply:

Natalia, I am sorry to hear your experience was “horrible” simply due to the fact that I am not willing to refund your non-refundable deposit. 2020 is a terrible year for both marrying couples and vendors alike. Every day there is a new postponement, or emails regarding postponing or cancelling, I know how stressful it is on my end, and I can understand the stress from the couples end as well. I am doing everything in my power to change dates, change venues, change our service area and change décor services to accommodate this wedding disaster our client are experiencing, but we are not offering refunds on deposits.
I am also sorry you feel that I have “ignored...
L M Sent on 25/04/2020

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The customer is treated totally as a contract. nothing personal.

no words.
Use this vendor at your own risk. Website photos are impressive. but you are treated as your contract states only. Not very personable.
Don;t plan on getting married again... but would NOT risk this vendor and the cost.

no words.
Use this vendor at your own risk. Website photos are impressive. but you are treated as your contract states only. Not very personable.
Don;t plan on getting married again... but would NOT risk this vendor and the cost.
Amy B. Sent on 25/01/2020

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Beautiful Florals and Decor

We highly recommend Krystal for your wedding decor and florals. She did a wonderful job making my vision come to life. She was easy to work with and was very accommodating to any changes we made throughout the planning process. The decor elements she has to offer are beautiful and the florals were exactly as I hoped. Krystal made the wedding planning process smooth and effortless.

We highly recommend Krystal for your wedding decor and florals. She did a wonderful job making my vision come to life. She was easy to work with and was very accommodating to any changes we made throughout the planning process. The decor elements she has to offer are beautiful and the florals were exactly as I hoped. Krystal made the wedding planning process smooth and effortless.
- +9 Photos