We are glad to have all occasions decor for our wedding day. It turned out as expected.

There was some miscommunication when we wanted to drop-off the first deposit. But the 2nd and final deposit meeting was fine. Thankfully we had a planner to communicate with them for everything so we didn't have much interaction other than paying the deposits. The quality of their work was ok and as expected.

AOD enticed me with their transparent pricing and selection on their website. When I met up with Eliza she was very flexible and seem responsive. We did have one incident where it seemed like Eliza had forgotten about our meeting and we were waiting by the waiting area for over 30min until someone informed her that there were people waiting for her. Also, I had to ask Eliza 3-4 times on separate occasions before I got a day of contact phone number.

We had bought a wooden hexagon arch off of Wayfair that had pretty good reviews and requested to use it for our wedding. Eliza agreed to this as well as other decor items. I had given the dimensions of the arch and specifies of the arch In advanced. I also dropped off the arch 5 days prior to my wedding. She had never mentioned that the arch was inadequate and would not support the flowers. I did notify her that it would probably need sandbags as it is a bit wobbly. I would expect that this be tested beforehand.

On the day of the wedding, her day of contact Vivian arrived at 1pm as schedule but her crew with the all the decor including chairs, arch and faux flowers did not arrive until 2:30pm. The seating time for my ceremony was 3:30 and the ceremony was suppose to start at 4pm. My coordinator friends were scrambling as they did not have chairs to set up and were wondering if any of the decor would come in time. There was no communication as to why they were late except they were stuck in traffic. When they arrived, my guests were helping up with the chair set up and also the arch. The arch was broken and was not supporting the faux flowers and continued to crack and break. They struggled for a long time and my ceremony was delayed by 30min. Eventually it was stabilized with visible zip ties but the arch was also lopsided. My friend spoke with Vivian (day of contact) and noted that this was unacceptable and Vivian apologized and said she would speak with her boss.

When I wrote a complaint letter, Eliza did not take any responsibility at all, instead she said they did their best and went above and beyond due to the poorly made arch that I provided for them. I am not a professional decorator so I do not know what sort of arch would be necessary in these circumstances. I understand the arch was not the most sturdy; however, it was agreed in our contract to use our arch and at no point was it pointed out to us that our arch was too weak and would not support the flowers. I would've appreciated it if the arch was set up and tested with the flowers; and if it did not support the flowers I would've preferred to be notified. I would have been willing to pay more a use the company's arch to avoid the catastrophe that ensued.

I was also told that the arch was half build with screws in place to save time. This may have also cause the initial breakage to the arch. Eliza said when the decor crew arrived at 1pm they noticed the arch was broken so went into "problem solving mode" and did not drop off any decor items and went to Home Depot to find things to fix the arch. This took about an hour and half as they did not arrive until 2:30pm even maybe closer to 3pm. There is a home hardware store 7 blocks from the venue (3 min drive).

I appreciated that everything somewhat turned out; however, I hired their team so that my friends and family would not have to help with set up. I paid for 3 hours of set up and mostly just got maybe one hour and a lot of stress. Their flowers and decor were beautiful; however, I appreciate businesses that take accountability or responsibility when things go wrong. I did not see that here. There is always a better way to do things and we grow by taking responsibility and learning from it. I would say it would be a risk if you choose to work with them.

From beginning to end, my experience with this vendor wasn’t great. When I came to pay deposit at the beginning stages, there was a miscommunication. I had drove an hour there and back and was stuck outside their building for about 45 minutes where no one who I was originally in contact with was picking up their phone. This should have been a red flag to start with but I gave them the benefit of the doubt and proceeded. Meeting with them in general was difficult and we often had to reschedule. People within the company weren’t sharing my thoughts and ideas with eachother so each meeting I was having to repeat my inspo and share pictures with people individually.

In the end we had to go back and forth a lot because of our budget. If this caused any confusion it should have been cleared up well before the wedding day. My mom noticed mistakes in their invoices multiple times. On my wedding day they left without checking with main wedding party to see if there was anything else they could do. The final decor was not up to mark with my expectations at all. Even after the wedding was over they were the ONLY vendor in my list that didn’t reach out to congratulate me, or comment on the wedding process, or follow up on anything at all. My mom originally put a bad review on here and they reached out and said they would refund is $500 if we took our review down. Which is a pretty measly number compared to the amount we paid for decor for multiple events.

I do not recommend.

All Occasions Decor was an amazing company to work with for the florals and decors for our wedding in August 2023. Working and collaborating with Imane and Eliza was amazing. Both Imane and Eliza were knowledgeable and always provided insightful comments while also considering everything that we envisioned for our big day. They made sure that we would be able to get everything we wanted to see for our big day and provided options to help us remain on budget. The consultation stage both in person and via email was great - Both Imane and Eliza responded quickly to any questions or requests we had.

On the wedding day, everything was set up as communicated and executed beautifully and on time. Eliza and her team ensured that they worked within the schedule that we and our venue provided.

Also, All Occasions Decor does both fresh and silk florals. To remain within budget, we did a mix of the two for our wedding. For any bride/groom worrying about the quality of their silk florals like we were, we can confirm that their silk florals are beautiful and high quality!

Thank you All Occasion, Imane and Eliza for helping us execute our vision perfectly for our big day.

I got married last week at Swaneset Golf Course and I used All Occasions Decor for my flowers and decor. Best. Decision. Ever! They understood and brought my entire vision to life. We were so impressed with the turnout! I was so overwhelmed before I found them and after our first appointment, I left feeling so reassured and clear-minded. They are very creative, efficient and transparent with everything. The entire process was so smooth which was very important to us. Thank you for taking such great care of us!

I was looking for beautiful silk florals for my wedding as I didn't want to purchase actual flowers and let it go to waste after the wedding.

I found All Occasions Décor when I was searching online. I must say, the service and the quality of their silk florals did not disappoint. I went through their website for rental items (Arch) and had them arrange some florals according to my vision to go with the arch. (Our guests loved the décor!!!)

I highly recommend AOD for your décor services for your upcoming, their prices were reasonable and the service we received from them was excellent.

I spoke to Imane of AOD when my husband and I were still planning our wedding from abroad. We only got to iron out all the details a month before the wedding and it turned out great!

All Occasions Decor did a fabulous job working with our Event planner for our Wedding Vow Renewal ceremony and reception August of 2022. The arch, bouquets, boutonnier's, vases with floral arrangements to the chair ribbons and set up at "Jericho Beach Lookout" in Vancouver and "The Modern" banquet hall were all done with such professionalism. I'd hire again for an event.

After emailing dozens of decor companies I came across All Occasions Decor and it was like a breath of fresh air. They were felaxabile working with my budget, very quick to get back to back to me with all my questions and I had alot ! They also gave great advice and thier team did such amazing job setting up and were just super friendly. I cannot recommend this company enough after dealing with other rude companies or previous people that would take weeks to get back to me. All Occasions Decor had everything I was looking for. I would highly recommend thier services to anyone looking ! Keep up the good work guys !! ❤

This is going to be quite a long review of my experiences with this vendor, so please bear with me. I think it is very important that a future bride has all of the facts when making a decision about a potential vendor on what will be one of the biggest and most special days of their lives. If you want a quick summary, these are the most important points, but if you want details, please keep reading:
• Breach of contract for not letting me cancel some items on the invoice 6 days before my wedding (contract states I have up to 48 hours before to change my order).
• 2 hours late for setting up my wedding, didn’t finish until 4 minutes before I walked down the aisle. I didn’t get a chance to take my bridal party photos because of this.
• Flowers were nothing like what I wanted, and they were so dried out they were falling apart as we held them.
• Many items I ordered weren’t even set up, even though I paid a delivery and set-up fee (including the head table garland and all of the linens).
• It has been more than 3 weeks since my wedding, and they still haven’t given me money I am owed from cancelling some items in my order.
• Difficult to reach by phone during the day of my wedding, and rude on the phone when we finally reached them asking where they were.
• Minimal contact after my wedding, even though they owe me $900.36 for items that were cancelled.

I want to start off by saying, I am in the process of filing a complaint with the Civil Resolution Tribunal, as well as the Better Business Bureau, as I am requesting money back that I am owed, as well as compensation from this vendor. I am hoping to warn other brides-to-be by posting this review, because I don’t want anyone else to have to go through what I did on my wedding day.

My wedding was on July 2, 2022, at the loveliest venue (UBC Boathouse in Richmond). I hired this company to do my décor and florals (with their sister company Pretty Things), as they were listed as a preferred vendor for my venue. Most of my contact with them has been through email, other than an initial phone consultation. I am fortunate to have everything documented for my dispute case. I spent $4249.95 total on this vendor.

My biggest issue with this company that caused me the most stress and threatened to ruin my wedding is that they were 2 hours late for my wedding. They were to arrive at 1 pm, so that my wedding party could get our flowers and take our photos at our venue before guests arrived at 3:30. That would also give them 2.5 hours to set up. My day-of coordinator arrived at 1 pm, and the decorators weren’t there. None of the linens were set up on the tables, which I had paid for them to do, so she had to do it herself with the help of our wedding party. At 1:45, I was very stressed because they had yet to arrive. My day-of coordinator tried calling the number for the contact person I was given, but no answer. I called the main company phone number, and Eliza answered. She apologised for them being late, said they got held up but are on their way and would be there shortly. She said she would call them right away and ask where they were, and then call me back. No call back. My sister called 30 minutes later to find out where they were, and Eliza was rude to her on the phone, saying she wasn’t in front of her computer and so she didn’t know when they were scheduled to arrive. My sister told her they were now 1.5 hours late, that we needed the flowers to take the photos, and she said she would call them and get an ETA and call us back. No call back. They finally showed up at 2:55 pm, all frazzled and getting in everyone’s way. We never got to take those wedding party photos, because the guests started arriving at 3:30. In fact, the décor company was still setting up the ceremony when guests arrived, and didn’t finish until 4 minutes before I walked down the aisle. So much for creating an ambience for guests.

In regards to the flowers, they were nothing like the photos I had sent Eliza, which she assured me they could do. The flowers were so dried out that they were falling onto the floor while sitting in the jars on the table. They looked horrible. My bridesmaids tried to fix them by removing some of the dried floral and adding eucalyptus that I had bought from another company, thankfully. Even the colours of the flowers weren’t what I wanted, as I had said I wanted more pinks (sent the colour of the bridesmaid dresses for matching), and not much orange or yellow, but guess what I got? As the decorators were trying to put the flowers on the arch, the flowers were falling off and falling apart. I have photos to prove it. It’s like they were left in a hot car all day, or they were cut several days before. I want to be reimbursed at least 50% of what I paid because of this.

In addition, I paid $240 plus tax for a head table garland that was supposed to be set up, but when we sat down to dinner, we realized it was sitting in a box on the floor behind our table. What was the set-up fee even for, if they didn’t set up the linens or the head table garland?

I also paid a late-night pick-up fee, however they never even showed up that night to collect the items. The venue coordinator was telling my sister to take home the vases because the decorators were not coming to pick them up. Why did they charge me $298 for a late-night pick up charge if they weren’t even going to come?

I am trying really hard to think positively about my wedding, a day that we spent $40,000 on. I am so glad that everything else ran smoothly, and all of our other vendors were absolutely amazing! It is so unfortunate that I had such a horrible experience with All Occasions and Pretty Things florist, because they were an integral part of my wedding. I have advised UBC Boathouse of my experience with them, as they are listed as preferred vendors. My biggest regret is that I hired this company. I sincerely hope no other bride has to go through what I went through with them. I will continue to pursue legal action so that this doesn’t happen again. They still owe me $900.36 for items that I had paid for but had removed prior to my wedding, as well as what I calculated to be $1443.68 in compensation for poor quality and poor service.