Do not use Kim/ILUPH -
LEASE DO NOT BE FOOLED BY ILUPH/KIM. I would give her no stars whatsoever - it has been one of the worst experiences I've ever had working with a business - unprofessional, untrustworthy, not truthful. She comes across friendly and easy to work with but once payment is received, she falls out of touch and does not fulfil her responsbilities and promises.
To sum up:-We had issues with the tents and space, and she was nowhere to be found to deal with the issue. It was her team that originally measured the space and provided the tents!
-She kept postponing the set up date of all the tents, chairs tables and decorations and so only her husband ended up setting it up alone the morning of the wedding. Again she was nowhere to be found and so we had about 20 family members and friends rush over to try to set everything up
-She guaranteed the waiters and waiting staff were certified and professional but she hired them off kijiji at the last minute. They had NO IDEA what they were doing She said that they would show up with all the non alcoholic beverages - they DID NOT, and they didn't know how to make any drinks. Guests noticed and even commented on their lack of professionalism. We had to ultimately pay someone additional to help out even though we had already paid Kim to provide these services and staff members. We also had to rush out and purchase drinks last minute, knowing after that point that we could NOT rely on her at all.
-Decorations were missing - we had to rush out again and get those also - all while she was NOWHERE to be found and completely out of touch. We only received random confusing 1 liner whatsapp messages which did not explain anything or give any direction on what to expect.
-We ordered an executive porta-potty (supposed to be much nicer and wedding-appropriate) and the day before the wedding, two very cheap looking plastic porta potties show up. She acted like she knew nothing about them (apparently surprised) and promised to fix it but then come game time, she didnt have a solution (and so we had ghetto blue porta potties sitting on our drive way) and again, she would not answer any phone calls
-We were excited for our welcome cocktails (signature drinks) which she also promised and was commissioned to provide, but with her lack of organization, her last minute hiring of unqualified wait staff, and no direction on beverages, we had to omit from the plan only a few minutes before the event start.
-Not only was it a mess leading up to the wedding, but we, the bride and groom, were in high stress mode even minutes before walking down the aisle, because Kim, who was hired to make the plans seamless, made them SO MUCH MORE stressful.
-After the wedding, my mom tried to get in touch with Kim multiple times in order to talk, meet up and find out what happened. Kim made multiple commitments with my mom to meet up but cancelled all of the meetings at the last minute or many times, just did not show up (she did not even bother to cancel at those times).
- She finally started communicating over email, after we brought up legal action against her. She agreed to a partial reimbursement of e-transfer (only - it was the only thing we would agree to) and then later claimed she mailed a cheque. We felt this was not true because we read of other reviews where she did the same. Needless to say, the cheque never showed up as we expected. It is now >5 months after the wedding happened.
-Although we have proceeded with legal actions, my family, friends and I suggest you NEVER USE KIM OR ILUPH for any services she provided even if pricing is more favorable. What was supposed to be a magical day was tainted with mounds of stress and dissapointment.
