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Reviews for Crystal Sound

Crystal Sound

Crystal Sound

Winnipeg, Manitoba
4.5 out of 5 rating, 32 reviews
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4.5 out of 5 rating
4.5 out of 5 rating
32 reviews
91% recommend it
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  • Quality of service
    4.7 out of 5 rating
  • Response time
    4.2 out of 5 rating
  • Professionalism
    4.6 out of 5 rating
  • Value
    4.6 out of 5 rating
  • Flexibility
    4.6 out of 5 rating
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Awards

32
  • Sharon
    Sharon G. Sent on 25/10/2023
    5 out of 5 rating
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    Great music and fun

    Love the DJ. He did awesome job.

    Crystal Sound's reply:

    Good Morning, Sharon!
    Thank you for your review. We are lucky to have a group of great DJ's who continue to work harder for our customers!
    It was a pleasure working with you. I wish you and Rod all the best!
    ~ Serena
  • L
    Lexi K. Sent on 19/09/2023
    4.8 out of 5 rating
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    Definitely Recommend!

    We recommend Crystal Sound for DJ services. I know this depends on the individual DJ you are assigned, but we were assigned a very very good one!! He did amazing with the timing of ceremony music, first dances, and getting the party started. He tailored the playlist to us perfectly and we couldn't be more impressed! Good job, Kyle!

    Crystal Sound's reply:

    Thank you very much for your kind words! With every review we receive, we assess what we can work on, and what we're doing well. I've passed on this message to Kyle, to let him know he can keep on with what he's doing!

    My sincerest wishes for happiness to you and John! :)
    ~ Serena
  • Janice
    Janice Sent on 13/09/2023
    4.2 out of 5 rating
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    Professional and a friendly

    We had Jeff as our DJ and crystal sound was the contracted vendor through our hotel. They were friendly and prompt in their responses. The only downside to using them is that they can't tell you who the DJ is until a few days before your wedding which is fine for most couples but I am very A-type and wanted to connect with the DJ at least two weeks in advance. Jeff was nice but was limited to what he could play due to license agreements so we made the best of it. I had also given a list of the music I wanted but for some reason it wasn't played and so I had to make a few requests all night so the guest could dance. I don't think this is a big deal as overall they were very accommodating and flexible.

    Crystal Sound's reply:

    Hey Janice! It was a pleasure working with you. You are correct. We can't schedule our DJ's until the week of for a number of reasons.
    1) Illness - There still is COVID 19 around and over the course of 3 years, we've had our DJ's sick, and needing to book off.
    2) Injury & accidents - It's happened where our Dj's are in a car accident or gotten a concussion the week before and are physically unable to get to an event.
    3) Death - Deaths in the family are hard to take and we don't send out DJ's if they've had this going on.

    All of these can happen the day before, the day of, a week before. We try to schedule our DJ's to ensure the person you've talked to, is still the same person you're getting at your event.

    As for music choices, all DJ companies must adhere to SOCAN rules, and regulations. We do not live stream Youtube or Spotify, or play downloaded music that's illegal. We ask that when couples send in their forms for their music, that it's within the 4 week guideline to ensure we can legally and properly have the music anyone needs for their special day.

    I am happy you had a wonderful day, and that we were a part of it!
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  • Taylor
    Taylor S. Sent on 04/08/2023
    5 out of 5 rating
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    It was really good!

    Figured out the music that god the crowd moving & kept it up super happy !

    Crystal Sound's reply:

    Thank you for the kind words, it means so much to us! I sincerely wish you the very best!


    ~ Serena
  • Chelsea
    Chelsea O. Sent on 04/08/2023
    5 out of 5 rating
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    Great! Will recommend!

    Great experience with Crystal sound at our wedding last Saturday!
    They were perfectly on time with all of our major songs and excellent communication with our DJ throughout the evening.
    Our guests loved that they could request whatever they wanted to hear and we had a great night on the dance floor!!

    Crystal Sound's reply:

    Hey Chelsea!
    Thank you very much for your kind words. It's been a pleasure working with you these past few months, and I'm thrilled that it was the outcome that you and your guests wanted. Much love and happiness to you both! :) ~ Serena
  • A
    Alia W. Sent on 25/02/2023
    1.6 out of 5 rating
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    Worst Part of my Wedding

    The DJ they supplied was totally awful and ruined my wedding. We had our wedding at the Manitoba Club and used Crystal Sound, since they are a preferred vendor.

    To start, the DJ was dressed completely inappropriately. All vendors need to adhere to the dress code, and he was in jeans and a shirt with sneakers.

    He didn't play the type of music we requested for the dinner service, he played songs that were on my "do not play list", he didn't play specific songs that we asked for, HE DIDN'T EVEN PLAY "OUR SONG". And didn't play the final song we asked for either. He even take requests, so I couldn't even ask him to play the songs that we had asking for in our original e-mails.

    Plus, they were expensive, so it isn't even as if we used a cheap DJ. The DJ honestly ruined the reception part of the wedding for me. When I emailed after the wedding to voice my opinion, my email was completely ignored.

    If you're looking for a good DJ for a social, Crystal Sound might be okay, but if you're looking for a DJ for an upscale dinner and dance at your wedding, I would recommend that you keep looking.

    Crystal Sound's reply:

    Hi Alia,
    I'm sorry, but I'm not on this site very often to read reviews. The DJ you spoke of does NOT work with us any longer. We were appalled to hear of what he did at your wedding, and have chosen to not continue working with him.
    Our Dj's that have come on board with us from early last year, unlike the DJ you had, have gone through a rigorous training program, and conduct themselves professionally and dress to the occasion appropriately.
    We have implemented refresher courses for our veteran DJ's and reiterate proper dress and conduct with each event that our DJ's are working.
    With being a DJ myself, I take much pride in being friendly and professional, and hope you understand that one DJ shouldn't blanket a negative image of a company's standards.

    With saying this, I sincerely apologize for this DJ's behaviour, and completely understand your grievances. I sincerely wish you and your partner the most happiness in every day forward.
    ~ Serena
  • K
    Kellie M. Sent on 14/09/2022
    5 out of 5 rating
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    Crystal Sound for my Wedding

    We hired Crystal Sound for our ceremony and reception and everything went so smoothly! Dave was an awesome DJ and made sure everything went as planned. He has a calm yet fun demeanour which made me feel at ease! Molly and Serena were great at helping us sort out our music beforehand too!

    Crystal Sound's reply:

    Thank you very much for the positive review. Dave is continuing to be an excellent part of our team, and we're lucky to have him! We're glad we could have helped you behind the scenes too! We wish you much happiness!!
    ~ Serena
  • Terry
    Terry M. Sent on 14/09/2022
    5 out of 5 rating
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    What a great night

    Ok well I was at my wife’s friends wedding this past weekend at Niakwa Country Club in all my years of attending weddings and my wedding myself I have never seen a DJ that got the dance floor so busy so quick he read the crowd played every request we asked for the maid of honour even mentioned how much her feet hurt from the amount of dancing she did I highly recommend crystal sound and I believe the DJs name was Kirk or Curtis or Chris or something like that but I’m impressed and regret booking roadshow 10 years ago for my wedding

    Crystal Sound's reply:

    Yay! Thank you so much. In the years I've Dj'd, one of the best compliments (indirectly) is hearing how sore people's feet are! LOL
    Thank you for taking the time to send this in to us, much appreciated!
  • Meaghan
    Meaghan Sent on 12/09/2022
    5 out of 5 rating
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    Fantastic!

    So much fun, did a great job of following our selections and was just a joy to have at the reception

    Crystal Sound's reply:

    Thank you for taking the time to review, Meaghan! We are happy to hear that our team made a positive impact on your day!
  • Roxanne
    Roxanne Sent on 30/08/2022
    4.6 out of 5 rating
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    I recommend Crystal Sound, Vance was great to work with!

    Overall the experience was great! Vance was the DJ at our wedding on August 13th and he was friendly and took requests. Only thing I would say is I found the music very quiet throughout the bouquet toss, dancing , etc until we went and asked for it to be turned up. He accommodated no problem. I tried using Crystal Sound for my social as well, but they took 2+ weeks to respond to my email and did not answer any calls . This worried me , but I was glad the communication improved for the wedding. I would recommended Crystal Sound !
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