Very frustrating Experience
Our experience with DJ Kwake was not a good one.
This service was recommended to us by our venue, River's Edge.
I will say the DJ we had at our wedding was great, but our negative experiences trying to contact this company and with our photo booth do not make up for it.
First, we found Archie very difficult to get ahold of. I sent numerous emails to the provided email and through the contract form and never got any responses. We finally got a hold of him a week before our wedding, even though he said he would contact us two weeks before to review the plan, and he said he did not receive any of the emails I had sent. However, if the emails were related to a payment, I always got a response.
Our worst experience was with the photo booth. We got the digital print photo booth all night, however, we were dismayed the next day to learn from our guests that the photo booth had been left in demo mode the entire evening and every photo had "this is a demo" written overtop of it. I sent some emails about it when we were on our honeymoon, and again, got no response. When we got back, I called Archie about this, and in my conversation with him he blamed me and my husband for not noticing, even though we were extremely busy that day, and then proceeded to blame the first guests who used the photo booth referring to them as "some kids". I asked for the demo photos even though they are not usable, and can clearly see that the first people to use the photo booth were some of our pharmacy colleagues, who are definitely not children. Regardless of whether they were children, I do not think it should have been our guest's responsibility to set up the photo booth correctly. He also told me that he had set up the photo booth himself and taken a photo in the correct mode, but I met the female employee who set up the photo booth and the DJ, and neither of them were the owner (Archie) who claimed he had been there. It is really off-putting to be lied to rather than for him to have taken responsibility for this mistake. Having a photo booth was very important to us, but because of this mistake no one was able to share photos from our wedding nor can I add them to the guestbook as intended. I think the appropriate response, in this case, would have been to offer us a refund, rather than trying to place the blame elsewhere. We choose this photo booth service over others, because we thought it would be easier to have fewer vendors, but instead, we received no usable photos. Some guests even told me that they just assumed we had gotten the photo booth for free, which is not the vibe we were trying to convey at our >$30000 wedding.
During my last communication, Archie told me he would contact the photo booth company to see if they would be able to remove the text, but I have attempted to follow up with him twice and still have not received a response. At this point, it has been over 6 months since our wedding, and we do not have much use for them anyways.