Extremely unprofessional - EXCEPT FOR DIANE
My first experience involved an absolutely amazing woman named Diane.There are not enough positive things I could say about Diane, from understanding my needs, being engaging, to her knowledge of the various dresses,designers and absolutely all things bridal. I left with a spring in my step after purchasing my 1st gown. I returned to the store a second time and chose my second gown, again with the assistance of Diane. I had second thoughts about the cut of the dress after looking at it on line, and Diane had me come back in the next day, we decided to go with a different dress which I felt more comfortable in.I enjoyed working with Diane and her knowledge and professionalism. I returned a 3rd time to buy a gown for my daughter,working with Diane.She, was magic with my daughter it was quick and painless.This is where we go from exemplary service to below mediocre.I was contacted that 1 of my dresses was in, along with my daughter’s; my MOH called in to make an appointment for our 1st FITTING and to find a dress for her. July 8th at 10(the day of the Roger's shutdown). Upon arrival,I was greeted in a very unfriendly manner and told we did not have an appointment.The chill coming from Lauren was palpable enough that my 12y.o. noticed.I explained that my MOH had made the appointment, I was told an appointment was scheduled for 11am for a "try on and pick up" I reiterated that it was a fitting by the seamstress.Lauren eventually made it feel like she was moving mountains to " squeeze us in" at 1230 pm, but we would have to be "quick as a VIP bride" had booked the room. I asked repeatedly for Diane as I knew she would sort it out.Due to the Roger's issue, Diane was unable to come in( as were so many affected by this outage). We went nextdoor, found a dress for my MOH(4th dress purchase) At 1230,I proceeded to try on my dress.It did not fit!The associate, told me I needed to lose another 10 pounds and then I was whisked to the back with the seamstresses.On our way back I spoke to Samantha (daughter owner) and let her know just how terrible Lauren had made our entire group feel - can you imagine my shock and awe to be told" this is how she has been trained to be".I put on my dress and was told, sorry it does not fit and we are going to need to do major alterations. And then I was told that my second dress would not be in until the end of the month,and they would not be able to do the alterations they were too busy. At the time of purchase, I’d offered to pay a rush fee in order to receive my dress on time and fitted properly - which I was told no,we had plenty of time.I paid the exorbitant fees for alterations and was told there would be even more fees.I left the store feeling defeated. I reached out to Diane and let her know what was happening -and once her phone was working, she got right back to me.OnJuly 11,I called and left a message for Sam(the owner) asking that he please return my call. I returned to the store on July 12, met Diane,she had me try on my dress again It fit! Nothing had been done, no 10lbs shed. Just the always professional Diane.My 2nd dress had arrived, and it fit. (the other staff told me it wouldn’t) July 14 I called again, left a Vm in Sam’s mailbox, and with Lauren. To this time, Sam has not called. Management does not appear to return phone calls. THANK YOU, DIANE! To the rest – you all need a lesson in professionalism.