Je suis allé une première fois pour essayer une robe que j’ai adorée, et une deuxième fois pour la commander. Le magasin est beau, offre beaucoup de choix et ne met pas de pression pour acheter. J’aurais cependant souhaité avoir plus d’informations sur les étapes à venir. En espérant que la suite du processus sera positive et que mon expérience finale devienne un 5 étoiles!

Unfortunately, I don't recommend this place. I was very disappointed with my experience. Firstly, it is forbidden to take photos, which is very restrictive. I wish I could have taken some to keep memories of this day. Then, although the young lady who "helped" me was nice, she tried to talk me out of choosing the style of dress I wanted before I even tried one on. Ironically, I ended up purchasing a dress like this at another store. Also, the dresses are very expensive compared to other stores offering the same quality, and the atmosphere is strange, I never really felt comfortable. I highly recommend going to a shop near this place where the service is much better and I had a much nicer time.

I entered this bridal store with high expectations and found the initial service to be passable, but everything that followed was deeply disappointing.When I received the dress it was the wrong size and color ! Attempts to resolve this over the phone were met with yelling and vulgar language from Nadia, the manager. She denied being wrong saying I have lost weight or forgotten what I ordered, which is nonsense. The issue eventually was fixed and I wasn’t charged a lot of money for the alterations and the dress fit me fine, I was happy with it, however the stress I had to deal with and the bad treatment was so not worth it. Adding to the ordeal, the staff displayed rudeness and impatience that made me feel distinctly uncomfortable. Also, after making the purchase, I noticed a stark drop in service quality and attitude. Fun fact, I was at a party a few weeks before my wedding and I discovered that a family member had a similar horrible experience with this store 15 years ago, indicating a persistent lack of quality customer service ! I strongly advise against entrusting your special day to this store if you value respect, accuracy, and transparent service. I'm giving them three stars only because the dresses themselves are good quality, however, there are other shops out there with equally stunning or even better dresses where you'll actually be treated with respect.

P.S. A pro tip for those undaunted enough to still step foot in this place: Tell them your wedding day is much earlier than it actually is. I received my dress just three days before my big day (even though I called many times and requested to have it a month in advance) , and they seemed to think that's standard practice—some brides apparently get theirs a day before the wedding ! Because who doesn't love a last-minute scramble while drowning in wedding prep?

Très désappointée de cette place. Service vraiment d'horreur, prix super élevés pour des robes échantillons.... Une photo vaut mille mots.

Left a bad review on google after their awful treatment… they didn’t introduce themselves, didn’t let us browse the dresses, and instead of trying to make it up, they answer the google review with lies about 1. False budget 2. Saying they cancelled the an appointment because of the budget (again, saying we had a budget of 300$ was false, and actually budget was never disclosed over the phone, so appointment was never cancelled) 3. Falsely said we tried on dresses with bad odor (we didn’t even stay 5 minutes, therefore never tried on dresses)
Overall huge lack of professionalism from the staff and the owner, have to spread lies about real reviews to make themselves seem better, would not recommend this place to any future bride as they will not respect you or what you are looking for

My wedding dress was beautiful and was very happy with it. The only thing was the alterations were only done the week of the wedding, and finished the day before.
I was really stressed with this as it was last minute.
Otherwise my experience was very nice

Nadia and her team are super helpful and friendly. Pricing is flexible and she truly has one of a kind quality in terms of dresses and service. The Chateaux’s decorations makes you more excited that you’re a 👰‍♀️!

Thank you Nadia!

Best,
Mira

The best and most beautiful bridal boutique in Montreal! It's the perfect place for a bride to find her dream dress. The boutique is so beautiful and spacious with a lot of beautiful dresses! I loved everything from the experience to the beautiful dresses to the amazing and welcoming staff! LOVE LOVE LOVE!!!!! Highly recommend girls!! They are the best PERIOD!

I had an amazing experience! The staff was friendly and helpful! I am so happy with my wedding dress!

Super service! Merci Nadia d'avoir été de si bon conseil!