I would highly recommend going to Lovebird bridal, although I didn't find my dress here I really loved my experience.

They were great with staying within my budget and had a good selection of dresses, they definitely have something for every bride. I didn't feel rushed and I had the chance to try on quite a few dresses during my appointment. This is a great place to start looking and I would highly recommend it.

Lovebird was amazing! They were very accommodating with all the covid restrictions and kept me up to date when our bridesmaids dresses were delayed. Emily did an amazing job bringing out dresses that matched my vision and gave me suggestions for how to make it my own. I brought my bridesmaids there as well and same experience! Amazing experience overall and I’m still in love with my dress and my girls dresses.

Unfortunately, I had a terribly upsetting experience at this boutique and absolutely urge any brides to AVOID this boutique as it is not worth the headache on such an important and expensive purchase, their customer service is lacking and they turned one of the happiest experiences of my life into a terrible nightmare, without taking any responsibility.
I purchased my wedding dress here in March and was assured that the gown in my size would look identical to how it had been clipped on me in the sample size. When the gown arrived in my size, the bodice was monumentally shorter and lower than that of the size I initially tried. It was shocking how different it looked, almost like a completely different dress. I had my mother, my mother-in-law, and a friend all see me in the sample size gown and my dress and no one could believe that they were the same given how dramatically difference the sizes looked on me. I was devastated having had my mother pay over $2,000.00 for a wedding dress that there was no way I could wear without feeling extremely self-conscious on my wedding day. I am not busty by any means and it looked like I was falling out of the dress in my size, this was an issue I had actually called my consultant and inquired about the next day after saying ‘yes to the dress’. I was concerned that this strapless style in my size would be too low cut and made it clear that I really didn’t want that. I was told it would look EXACTLY the way it had been clipped on me so not to worry.
I trusted these professionals to guide me through a process I had no experience in. At the end of the day, I expressed that there was no way I would feel comfortable wearing this dress on my wedding day, nor would I be comfortable incurring such a cost to altering the dress entirely. I came back into the boutique with a friend to further express my concern and show the store manager and my consultant specifically the areas of concern on my dress. The store manager was very defensive and hesitant to acknowledge the concern, saying that the sample gown I tried was 3 sizes larger so of course there would be a difference in size and that the inch and a half difference in size of the bodice was not that much. However, my consultant looked on the designer’s website of the model in the style and said to us that “I was right. There would have been no way I would have known the dress would look like this in my size the way I had been clipped in.” To me, this verified that I was not losing my mind, even the consultant could see how dramatically different it looked. The store manager gave me a few options but told me that ultimately it came down to what the store owner was willing to do for me. I received a call from the store manager indicating that the owner was not willing to allow me to choose a new dress since I had authorized the measurements taken and there was no defect with the dress itself. She could order more fabric to have added to the dress (which would be my expense to alterand the seamstress that the store recommended told me she wouldn’t be able to do that due to the material of the dress), or the owner could authorize a 15% discount on a new dress…..it was almost a humourous offer given that 15% of a $2,000.00 is $300.00…..not even the tax!!!! I ended up speaking to the owner and she reiterated that she needed to balance her store policies while offering me assistance to make this right “if she could”. She DID NOT apologize for this experience and did not take responsibility for her consultants, even after I explained my entire experience. She told me that if she had to refund every bride that changed their mind on style when the dress came in she would be out of business….and while I do understand that, this was very far from my situation. I LOVE the style I picked but unfortunately, the style I selected was not the same in my size, and had I have been made aware that it would be lower cut and with such a short bodice I would never have said yes to it. I had gone to bridal shops where consultants went over and beyond to clip you in a dress from the front and the back, told you how different straps would sit in your size, etc. This was not done here, and I did not know enough to ask, and really, how could I have??
At the end of the conversation with the owner, she told me that she wanted to help me, she would help me probably more than she should, but that she needed to take some time to think about a solution that helped me but still respected her store policies. I thanked her, and she told me that she would call me back by the end of the day. Well, at 5 o’clock I got a call from the store manager again, not the owner. She informed me that the owner was willing to offer me a store credit of a little over the 40% second payment I made on my dress. If I agreed to this the store would retain my original dress….and I would still be responsible for paying the 60% balance of a new dress plus alteration AGAIN. None of this sat right with me, I cannot understand how a wedding dress boutique business can hold the client responsible for mistakes made by it’s consultants. How could they retain my dress, sell it I AM SURE and make double the amount off of me???? Store policies are in place to protect the business, I understand that, but they should never be in place to take advantage of a customer and that is exactly what has been done here. I asked if I could even get the 40% deposit as a refund and they could keep my original dress because I just didn’t want to deal with them anymore, I was told in response that the owner, Michelle, had already gone over and beyond to rectify my situation and that due to COVID, their business simply could not offer me any kind of refund, but I was welcome to come and pick up my dress and sell it privately. I was once again, devastatingly upset.
This has been a nightmare of an experience, it has left myself, my mother, my family and friends upset and angry. I cannot believe that what should have been one of the happiest and wonderful experiences of my life has been turned into such a black spot. Not to mention, I drove back and forth from Trenton (over an hour away) to try and correct this time and time again.
What I still cannot believe, is the lack of responsibility, ownership, or care taken. I would have appreciated the owner to work with me, to call me back herself. She lacks in customer service skills and since it is her policies in place, I would simply never trust a business such as this one. I cannot stress enough the urge to warn brides to steer clear of this boutique. Do not trust them with such an important investment and take your business to a boutique that aids and comforts brides without blaming them for their mistakes.

Amazing service! I am not one who likes to try on clothing at all. I went in duper anxious and The ladies at LoveBird made it a great experience! Super professional, helpful, and funny. To top off a great experience, they had my first choice dress in the store! I would totally recommend Lovebird Bridal Boutique!

I was at Lovebird Bridal Boutique with several members of the bridal party to buy bridesmaid dresses in April 2015. The bride had picked a particular colour, and the store said that they had several dresses in that colour to try on. They only had 2. I ended up picking my dress from a catalogue and hoped that it would be the right style for me. Months went by. A month before the wedding, I got a call that my dress was ready. I picked it up and all the custom measurements were way off. They said that for a further fee, they could do further alterations (I had already paid $442.96 for the dress). If the measurements were so far off from the first time I was measured, why would I possibly pay them to do it again? When I brought this up, the saleswoman's attitude was, take it somewhere else. They screwed up and refused to admit it, let alone attempt to make amends. Several other bridesmaids in the party suffered the same problem. I would not recommend Lovebird Bridal Boutique.

Amazing service and a unique experience! My consultant listened to my wish list for my vision and found my dream dress after trying on three dresses! Price was amazing too and exactly my budget! I was already on cloud nine and we were presented with a sparkling cider toast for me and my mom. They make you feel like a VIP and make your experience there a memorable one!

I originally contacted the Lovebird Bridal Boutique in search of a specific Essence of Australia dress that I had liked online. Lovebird Bridal was able to meet with me on very short notice and was able to accommodate my hectic schedule which was fantastic. I was greeted by Bridal Consultant, Rebecca who was amazing. She led my party and I to a beautiful dressing room with huge windows that overlooked downtown Kingston. Rebecca walked me through the racks of dresses and welcomed my family's dress picks and even found the Essence of Australia dress I had been looking for, though I ended up falling in love with, and purchasing another gown Rebecca had picked. I also received 15% off my veil because I purchased my gown there. Overall the boutique was beautiful, it had a great selection of beautiful gowns in a modest price range and had excellent service. I am extremely happy with my experience and look forward to continue working with Lovebird Bridal Boutique!

These ladies know what they're doing! I walked in without a clue as to what I wanted in a wedding gown and I walked out that day with my favourite purchase of all time.
Very helpful staff. I even stored my gown there until I was ready to take it for alterations. Excellent experience overall!