Reviews for Pearl Bridal House

Reviews

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• Tiffany K. Sent on 13/10/2021
  5 out of 5 rating

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    5.0

  Great experience!

  I bought my dress here during the pandemic and am so happy I did. The staff were amazing and we felt welcomed and special during our experience. Thank you for helping me find my dream dress!

  I bought my dress here during the pandemic and am so happy I did. The staff were amazing and we felt welcomed and special during our experience. Thank you for helping me find my dream dress!
• Livia J. Sent on 29/12/2020
  4.2 out of 5 rating

  4.2
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  Excellent for alterations and accessories!

  Ana did my wedding dress alterations and was amazing! I loved my dress! I also bought my veil and earrings from Pearl and loved how well everything looked together. I got my veil severely discounted due to it being a bit older season and sample but it matched my dress perfectly! My Sara Gabriel earrings were also discounted and so perfect!! Couldn’t have been happier.

  Ana did my wedding dress alterations and was amazing! I loved my dress! I also bought my veil and earrings from Pearl and loved how well everything looked together. I got my veil severely discounted due to it being a bit older season and sample but it matched my dress perfectly! My Sara Gabriel earrings were also discounted and so perfect!! Couldn’t have been happier.

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• Cristina F. Sent on 26/10/2020
  5 out of 5 rating

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  Amazing Bridal Boutique

  I got married on September 19, 2020 and I couldn't be happier with my wedding dress. Not only did I find my wedding dress on my first visit but I also went back to purchase all my bridesmaid dresses. Patricia and Nadia were amazing to work with and Ana their seamstress did a beautiful job to make my wedding dress fit like a dream. Their variety, prices and sizes would accommodate any bride and I would highly recommend them.

  I got married on September 19, 2020 and I couldn't be happier with my wedding dress. Not only did I find my wedding dress on my first visit but I also went back to purchase all my bridesmaid dresses. Patricia and Nadia were amazing to work with and Ana their seamstress did a beautiful job to make my wedding dress fit like a dream. Their variety, prices and sizes would accommodate any bride and I would highly recommend them.
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• Alicia S. Sent on 02/10/2020
  1.2 out of 5 rating

  1.2
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  Unacceptable customer service and professionalism

  Don't be fooled by the cute exterior. Inside is a nightmare.
  Last weekend, I brought my small bridal party to try on bridesmaid dresses at this boutique. I chose Pearl Bridal House because they were one of the only boutiques in Ontario to carry the particular designer I was interested in. A designer that makes a very extensive and inclusive sizing collection of dresses.
  
  After confirming our appointment earlier in the week, and confirming that the dress collection came in a plethora of sizes and colours, I was reassured that they carried dresses up to sizes in the 20's and that they had all the colours offered from the designer.
  
  This experience was not only embarrassing for me as the bride, but also heartbreaking to witness that a bridal boutique in 2020 cannot accommodate body shapes/sizes above size 8! To make your customer feel even worse about not fitting into a dress by responding with "that sucks" is completely unacceptable.
  If you value a responsive, positive and kind experience, this is absolutely NOT the shop for you.
  
  Problem #1: I told my bridal party to look through and see what dresses they were interested in. I asked to see the colour I had previously chosen, and was told they did not have it, contrary to what I was told on the phone. They also did not have the new collection of dresses that was released earlier in the year.
  
  Problem #2: The consultant was incredibly rude and unhelpful. A bridesmaid needed a dress in a size larger than an 8 and when she asked if they had any dress that she may fit into, she was told no. She tried on the 8, came out and told the consultant that it wasn't going to work and her response was, "that sucks". I wish I was joking.
  
  Problem #3: Knowing a customer was having a tough time, she offered NO alternatives or suggestions to try to help my bridesmaid find something. She simply put the dresses away and my friend was left to sit out and watch the rest of my friends try on their dresses. VERY poor professionalism and customer service.
  Problem #4: As the appointment came to an end, we asked if we could have our measurements taken so that we would know what size to look for. We were told no; measurements only happen if we are placing an order with them. Out of curtosy, knowing a bridesmaid was struggling to find a size, you can't even offer to do one measurement at the very least?
  Overall, I would NEVER recommend this boutique for a bride or a bridal party.

  Don't be fooled by the cute exterior. Inside is a nightmare.
  Last weekend, I brought my small bridal party to try on bridesmaid dresses at this boutique. I chose Pearl Bridal House because they were one of the only boutiques in Ontario to carry the particular designer I was interested in. A designer that makes a very extensive and inclusive sizing collection of dresses.
  
  After confirming our appointment earlier in the week, and confirming that the dress collection came in a plethora of sizes and colours, I was reassured that they carried dresses up to sizes in the 20's and that they had all the colours offered from the designer.
  
  This experience was not only embarrassing for me as the bride, but also heartbreaking to witness that a bridal boutique in 2020 cannot accommodate body shapes/sizes above size 8! To make your customer feel even worse about not fitting into a dress by responding with "that sucks" is completely unacceptable.
  If you value a responsive, positive and kind experience, this is absolutely NOT the shop for you.
  
  Problem #1: I told my bridal party to look through and see what dresses they were interested in. I asked to see the colour I had previously chosen, and was told they did not have it, contrary to what I was told on the phone. They also did not have the new collection of dresses that was released earlier in the year.
  
  Problem #2: The consultant was incredibly rude and unhelpful. A bridesmaid needed a dress in a size larger than an 8 and when she asked if they had any dress that she may fit into, she was told no. She tried on the 8, came out and told the consultant that it wasn't going to work and her response was, "that sucks". I wish I was joking.
  
  Problem #3: Knowing a customer was having a tough time, she offered NO alternatives or suggestions to try to help my bridesmaid find something. She simply put the dresses away and my friend was left to sit out and watch the rest of my friends try on their dresses. VERY poor professionalism and customer service.
  Problem #4: As the appointment came to an end, we asked if we could have our measurements taken so that we would know what size to look for. We were told no; measurements only happen if we are placing an order with them. Out of curtosy, knowing a bridesmaid was struggling to find a size, you can't even offer to do one measurement at the very least?
  Overall, I would NEVER recommend this boutique for a bride or a bridal party.
• Della L. Sent on 29/07/2020
  3.2 out of 5 rating

  3.2
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  Beautiful dresses but disappointing experience

  I was so excited and pumped to go to this boutique and finally try on some beautiful dresses. I always walk by this boutique on my way to my favourite ice cream place.
  
  I woke that morning with so much joy and feeling of this was it but when I arrived things quickly changed.
  
  Although the staff was very welcoming and nice to work with I felt I was a little mislead and ending up leaving the salon in tears.
  
  After corresponding twice , once in person but mostly through email due to the pandemic , I had asked and wanted to confirm if they carried plus size dresses. I received a reply saying yes and could try up to size 24 in store. This had put some ease at mind and helped with some anxiety, but when I arrived and after going through the racks I was being put in size 10-12.
  
  Obviously this was very upsetting. When I had asked the stylist why she explained they don’t have my size in store. I was absolutely mortified.
  
  I’m not sure where the miss-communication was but I find this to be very unprofessional and a huge money grab just to get business into the salon. I hope in the future things can change and us plus size girls can be represented in a loving and positive way.

  I was so excited and pumped to go to this boutique and finally try on some beautiful dresses. I always walk by this boutique on my way to my favourite ice cream place.
  
  I woke that morning with so much joy and feeling of this was it but when I arrived things quickly changed.
  
  Although the staff was very welcoming and nice to work with I felt I was a little mislead and ending up leaving the salon in tears.
  
  After corresponding twice , once in person but mostly through email due to the pandemic , I had asked and wanted to confirm if they carried plus size dresses. I received a reply saying yes and could try up to size 24 in store. This had put some ease at mind and helped with some anxiety, but when I arrived and after going through the racks I was being put in size 10-12.
  
  Obviously this was very upsetting. When I had asked the stylist why she explained they don’t have my size in store. I was absolutely mortified.
  
  I’m not sure where the miss-communication was but I find this to be very unprofessional and a huge money grab just to get business into the salon. I hope in the future things can change and us plus size girls can be represented in a loving and positive way.
• Christine S. Sent on 26/07/2020
  1 out of 5 rating

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  Horrible Experience!!!

  I truly hope future brides take the time to read this review because it’ll save you A LOT of stress. I initially went to buy my bridal gown here. Prior to booking my appointment, I called to ensure they had the exact dress I wanted. When speaking to one of the associates, she confirmed they had the dress in store. When I arrived I asked if they had the dress and the associate helping me explained to me that “she would check”. After selecting a few dresses and trying them on, I asked again for the dress and I received the response “I’m going to ask our manager “. As I continued trying on dresses, the manager finally came out and I asked her if they had the dress. She told me “She doesn’t have the dress in store”. As disappointed as I was about them lying to me, I decided to not make a big deal about it. I ended up purchasing a beautiful gown/veil that I fell in love with form this boutique, but I regret ever giving this store a penny of mine. I ended coming back beginning of January 2020 to purchase a second dress because we were having a small ceremony with family/friends whom couldn’t make it to our big day in August in Mexico. I didn’t want anything too fancy, so I decided to purchase a simple bridesmaids dress opposed to another bridal gown. I had called the store several times to ask if the dress had come in yet since we were still unsure if we could move forward with our plans and I still needed alterations done. Our small celebration was set for June and it was now past the date of our wedding and the dress still had not arrived. They had initially told me that the dress would come in May, but I understood the delay because of COVID. Due to COVID, we were unable to move forward with the wedding, so I no longer needed the dress... thankfully or else I wouldn’t have a dress to show up in. I was hoping they would understand the situation and refund me the deposit back (since the dress didn’t even come on time anyways). When I called the boutique, I explained the situation and asked if I could get my deposit back for the second dress. The associate told me “she’d figure it out and call me back”. She called me back about 10-15 minutes later and said “deposits are non-refundable”. I asked if a manager could call me back to discuss the situation and she said she’d pass the message along. I had to call FOUR more times in order to get a manager to call me back and even then, that almost took 3 weeks (I have voicemails/call logs to prove it). The “manager” of this boutique called me and I began explaining the situation to her and she could not careless. She began to discuss other brides and how much profit the boutique had lost. I told her that I wasn’t here to discuss anyones issues but my own, and that I don’t care about anyone’s issues right now, but the one I’m trying to deal with at the moment. This “manager” began to laugh on the phone and said “you’re so ignorant. I feel so bad for you”. She had called me ignorant more than once. She also told me that the boutique already purchased the dress and she won’t be able to sell it, but she would put the dress back on to the floor. So, basically she’d be keeping the deposit I made and she’d sell the dress to another client for full price? I also told her that I would never recommend anyone to this store and I would try to do anything possible so any other bride doesn’t go through the same experience I did. Her response was “Oh don’t worry, we’ll respond back to all your reviews”. I’m positive I’ll get a response back to this review from that particular manager with her BS/condescending response as she has done to the other brides giving their poor reviews of this establishment. If only they responded to my phone calls as quickly as they respond to reviews. You’d think as a business they’d have better etiquette towards their customers. The behavior is absolutely disgusting.

  I truly hope future brides take the time to read this review because it’ll save you A LOT of stress. I initially went to buy my bridal gown here. Prior to booking my appointment, I called to ensure they had the exact dress I wanted. When speaking to one of the associates, she confirmed they had the dress in store. When I arrived I asked if they had the dress and the associate helping me explained to me that “she would check”. After selecting a few dresses and trying them on, I asked again for the dress and I received the response “I’m going to ask our manager “. As I continued trying on dresses, the manager finally came out and I asked her if they had the dress. She told me “She doesn’t have the dress in store”. As disappointed as I was about them lying to me, I decided to not make a big deal about it. I ended up purchasing a beautiful gown/veil that I fell in love with form this boutique, but I regret ever giving this store a penny of mine. I ended coming back beginning of January 2020 to purchase a second dress because we were having a small ceremony with family/friends whom couldn’t make it to our big day in August in Mexico. I didn’t want anything too fancy, so I decided to purchase a simple bridesmaids dress opposed to another bridal gown. I had called the store several times to ask if the dress had come in yet since we were still unsure if we could move forward with our plans and I still needed alterations done. Our small celebration was set for June and it was now past the date of our wedding and the dress still had not arrived. They had initially told me that the dress would come in May, but I understood the delay because of COVID. Due to COVID, we were unable to move forward with the wedding, so I no longer needed the dress... thankfully or else I wouldn’t have a dress to show up in. I was hoping they would understand the situation and refund me the deposit back (since the dress didn’t even come on time anyways). When I called the boutique, I explained the situation and asked if I could get my deposit back for the second dress. The associate told me “she’d figure it out and call me back”. She called me back about 10-15 minutes later and said “deposits are non-refundable”. I asked if a manager could call me back to discuss the situation and she said she’d pass the message along. I had to call FOUR more times in order to get a manager to call me back and even then, that almost took 3 weeks (I have voicemails/call logs to prove it). The “manager” of this boutique called me and I began explaining the situation to her and she could not careless. She began to discuss other brides and how much profit the boutique had lost. I told her that I wasn’t here to discuss anyones issues but my own, and that I don’t care about anyone’s issues right now, but the one I’m trying to deal with at the moment. This “manager” began to laugh on the phone and said “you’re so ignorant. I feel so bad for you”. She had called me ignorant more than once. She also told me that the boutique already purchased the dress and she won’t be able to sell it, but she would put the dress back on to the floor. So, basically she’d be keeping the deposit I made and she’d sell the dress to another client for full price? I also told her that I would never recommend anyone to this store and I would try to do anything possible so any other bride doesn’t go through the same experience I did. Her response was “Oh don’t worry, we’ll respond back to all your reviews”. I’m positive I’ll get a response back to this review from that particular manager with her BS/condescending response as she has done to the other brides giving their poor reviews of this establishment. If only they responded to my phone calls as quickly as they respond to reviews. You’d think as a business they’d have better etiquette towards their customers. The behavior is absolutely disgusting.
• Rachel G. Sent on 30/01/2020
  5 out of 5 rating

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  Wonderful experience!

  I visited Pearl Bridal House in November 2018 during my lunch hour on a weekday to attend their sample sale, so I was on my own! The owner of the store was flexible with my the timing of my appointment even though I was a little late due to traffic. She stayed with me for the entire appointment, paid attention to the vision I was describing, and even took pictures for me! It felt like shopping with a friend :) The team made my visit a really fun experience. In the end, the dress I chose was actually picked out by the owner of the store! It was a beautiful Christos Claire gown. It was a dress worth $5000, and I got the sample for $1500! It was an incredible saving! They even offered a discount on alterations which they do in house. Anna, who did my alterations is just wonderful. Thank you so much to the team at Pearl House for everything! :)

  I visited Pearl Bridal House in November 2018 during my lunch hour on a weekday to attend their sample sale, so I was on my own! The owner of the store was flexible with my the timing of my appointment even though I was a little late due to traffic. She stayed with me for the entire appointment, paid attention to the vision I was describing, and even took pictures for me! It felt like shopping with a friend :) The team made my visit a really fun experience. In the end, the dress I chose was actually picked out by the owner of the store! It was a beautiful Christos Claire gown. It was a dress worth $5000, and I got the sample for $1500! It was an incredible saving! They even offered a discount on alterations which they do in house. Anna, who did my alterations is just wonderful. Thank you so much to the team at Pearl House for everything! :)
• Mary J. Sent on 06/01/2020
  2.2 out of 5 rating

  2.2
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  Good Start, Disappointing End

  I purchased my gown and veil at this bridal shop. The gown buying experience was average, but the consultant helpful and attentive. I had already found the dress I wanted to try on online, and saw that they carried it, so I booked an appointment. I loved the dress and ordered it in.
  
  When the dress arrived, I decided I would get my alterations done in-house. The seamstress was absolutely lovely, and my consultant let me know they would get back to me with the quote for the alterations the following day.
  
  Even though it was mentioned multiple times how well the gown already fit as-is, my quote from my consultant came back for $850. It should be noted that I was only getting the sleeves and skirt hemmed, the top of the keyhole back taken in slightly, and getting a bustle added. The material is a simple white crepe, with no embroidery, lace, or beading at all. This was well above my alterations budget, but I was willing to justify it as the seamstress was so talented. But when I requested a breakdown of how they arrived at this price so I could make sense of it, they told me that they could not provide that as they "look at the dress as a whole". I decided I would take the dress as-is.
  
  Be warned they only have your dress delivered 6-8 weeks before your wedding date, leaving minimal time to find other alteration options outside of their own.
  
  I had to take my chances and show up on a Saturday morning to pick up my gown and veil as-is, as my consultant never got back to me to confirm a pickup time. We had to wait a half an hour before the employee brought down my dress and veil, and were worried that it might have been misplaced. Multiple other employees walked by us while we were waiting, and did not acknowledge us. My consultant never followed up with me to make sure everything was ok with my gown and veil.
  
  I think there are other bridal shops that could offer a more positive experience.

  I purchased my gown and veil at this bridal shop. The gown buying experience was average, but the consultant helpful and attentive. I had already found the dress I wanted to try on online, and saw that they carried it, so I booked an appointment. I loved the dress and ordered it in.
  
  When the dress arrived, I decided I would get my alterations done in-house. The seamstress was absolutely lovely, and my consultant let me know they would get back to me with the quote for the alterations the following day.
  
  Even though it was mentioned multiple times how well the gown already fit as-is, my quote from my consultant came back for $850. It should be noted that I was only getting the sleeves and skirt hemmed, the top of the keyhole back taken in slightly, and getting a bustle added. The material is a simple white crepe, with no embroidery, lace, or beading at all. This was well above my alterations budget, but I was willing to justify it as the seamstress was so talented. But when I requested a breakdown of how they arrived at this price so I could make sense of it, they told me that they could not provide that as they "look at the dress as a whole". I decided I would take the dress as-is.
  
  Be warned they only have your dress delivered 6-8 weeks before your wedding date, leaving minimal time to find other alteration options outside of their own.
  
  I had to take my chances and show up on a Saturday morning to pick up my gown and veil as-is, as my consultant never got back to me to confirm a pickup time. We had to wait a half an hour before the employee brought down my dress and veil, and were worried that it might have been misplaced. Multiple other employees walked by us while we were waiting, and did not acknowledge us. My consultant never followed up with me to make sure everything was ok with my gown and veil.
  
  I think there are other bridal shops that could offer a more positive experience.
• Michaela Sent on 23/12/2019
  5 out of 5 rating

  5.0
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    5.0

  Amazing Experience

  I used to walk by this boutique every weekend with my mom when I lived in Port Credit. I finally got to go in to look for a dress and I found the perfect one ♥️

  I used to walk by this boutique every weekend with my mom when I lived in Port Credit. I finally got to go in to look for a dress and I found the perfect one ♥️
• Lisa Sent on 15/10/2019
  1 out of 5 rating

  1.0
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  Would not recommend to a friend

  Shopping for my wedding dress was suppose to be an exciting and magical experience. Because of Pearl Bridal House it turned out to be a nightmare. Brides really think before ordering your dress OR bridesmaid dresses here! When I second guessed myself after ordering and paying the deposit for my wedding dress, the consultant refused to cancel my order and said I still had to pay in full 7 months before my wedding. I had given them a $1,500 deposit and purchased 7 bridesmaid dresses and she still said they're was nothing she could do. You own a bridal shop, already have $1,500. You can't sell the dress in your shop or at a sample sale? To top it off the owner did not call me back until the bridesmaid dresses had arrived and they refused to hand over the dresses (literally would no bring them down) until I paid for the remaining balance for the dress I no longer wanted to wear. I am still trying to sell the dress I never wore months after the wedding with no success, so it is sitting my closet

  Shopping for my wedding dress was suppose to be an exciting and magical experience. Because of Pearl Bridal House it turned out to be a nightmare. Brides really think before ordering your dress OR bridesmaid dresses here! When I second guessed myself after ordering and paying the deposit for my wedding dress, the consultant refused to cancel my order and said I still had to pay in full 7 months before my wedding. I had given them a $1,500 deposit and purchased 7 bridesmaid dresses and she still said they're was nothing she could do. You own a bridal shop, already have $1,500. You can't sell the dress in your shop or at a sample sale? To top it off the owner did not call me back until the bridesmaid dresses had arrived and they refused to hand over the dresses (literally would no bring them down) until I paid for the remaining balance for the dress I no longer wanted to wear. I am still trying to sell the dress I never wore months after the wedding with no success, so it is sitting my closet

  Pearl Bridal House's reply:

  Lisa,
  It is very unfortunate that you didn't share all of the information in your review. You initially purchased a gown from us of which you changed your mind on and we made an exception and agreed to exchange for you. You then chose a different dress and changed your mind on that as well months later. Unfortunately, we cannot operate our business efficiently by offering refunds for brides that change their minds on the gown choice, especially multiple times. This is a standard and reasonable expectation in the bridal gown industry.
  

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