Reviews for Pure Bridal

Reviews

Awards

48

+5 User photos

• Danielle L. Sent on 02/08/2024
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing Service!

  Great service! Staff were so helpful and listened to what I wanted.
  Found my dress right away!

  Great service! Staff were so helpful and listened to what I wanted.
  Found my dress right away!
• Aileen P. Sent on 24/10/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great selection of dresses

  I love how the girls helped me with choosing my wedding dress! They're so informative and very easy to deal with. Would highly recommend!

  I love how the girls helped me with choosing my wedding dress! They're so informative and very easy to deal with. Would highly recommend!

  Pure Bridal's reply:

  Thank you Aileen! It was our pleasure! You and your girls looked amazing! Congratulations on your wedding and all the best to you.
• Nicole Sent on 14/06/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wonderful Shop

  I cannot say enough good things about this shop. The intimate experience with my mom and maid of honor were impossible to find at other shops as we got a private little room. The fact they brought me dresses and I didn't have to be overwhelmed picking off the rack. The way she listened to me and we ended up finding my dress so quickly is incredible. THANK YOU!

  I cannot say enough good things about this shop. The intimate experience with my mom and maid of honor were impossible to find at other shops as we got a private little room. The fact they brought me dresses and I didn't have to be overwhelmed picking off the rack. The way she listened to me and we ended up finding my dress so quickly is incredible. THANK YOU!

  Pure Bridal's reply:

  Congratulations Nicole!!! Thank you for making us a part of your special day! It was a pleasure for us to help you find your perfect gown! Can't wait to see pictures!
Are you interested?
Send a message
• Andrea G. Sent on 05/03/2021
  4 out of 5 rating

  4.0
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Beautiful dresses

  This location had incredibly beautiful dresses, and were very accommodating after I stupidly missed my original appointment due to a date mix up on my part. I was very excited to try on dresses there! However, my actual appointment itself was a bit lacking. I feel like the consultant was trying to get me in the most dresses possible in the shortest amount of time, and I didn't get to absorb the dresses or truly decide what I liked. I would have rather tried on 2-3 dresses and get to see how I feel than try on over 5 dresses rapidly. I wish she would have asked me how I would like to organize my time during the appointment at the beginning, and I felt a little intimidated at asking questions. There weren't really many smiles or much warmth. I also felt judged when I said my budget was around $1500, though open to more if I loved the dress. Ultimately, even though I loved one of the dresses I tried on, I didn't end up buying it just because of the appointment experience. However, they did truly have the prettiest dresses out of every shop I went to. And everyone has bad days- I think I just happened to catch my consultant on hers.

  This location had incredibly beautiful dresses, and were very accommodating after I stupidly missed my original appointment due to a date mix up on my part. I was very excited to try on dresses there! However, my actual appointment itself was a bit lacking. I feel like the consultant was trying to get me in the most dresses possible in the shortest amount of time, and I didn't get to absorb the dresses or truly decide what I liked. I would have rather tried on 2-3 dresses and get to see how I feel than try on over 5 dresses rapidly. I wish she would have asked me how I would like to organize my time during the appointment at the beginning, and I felt a little intimidated at asking questions. There weren't really many smiles or much warmth. I also felt judged when I said my budget was around $1500, though open to more if I loved the dress. Ultimately, even though I loved one of the dresses I tried on, I didn't end up buying it just because of the appointment experience. However, they did truly have the prettiest dresses out of every shop I went to. And everyone has bad days- I think I just happened to catch my consultant on hers.

  Pure Bridal's reply:

  Hi Andrea,
  We are truly sorry to hear that you did not have an enjoyable experience with us! We appreciate that you took the time out to write this review as we can only learn from our client's feedback. We wish you the best for your upcoming nuptial!
  Pure Bridal
• Miranda R. Sent on 11/09/2020
  2.8 out of 5 rating

  2.8
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Frustrating experience

  I went to pure bridal and it was not a good one, firstly she kept bringing me dresses that had full cleavage and open back when I kept teller her I did not like that style. Second we weren’t able to look around for dresses and see what they had. Two she did not know how to clip me in to the dresses properly, she told me to take off my bra which was worse because when I was trying on the dresses she clipped me in so loosely I felt so uncomfortable and was pretty much falling out of the dresses.

  I went to pure bridal and it was not a good one, firstly she kept bringing me dresses that had full cleavage and open back when I kept teller her I did not like that style. Second we weren’t able to look around for dresses and see what they had. Two she did not know how to clip me in to the dresses properly, she told me to take off my bra which was worse because when I was trying on the dresses she clipped me in so loosely I felt so uncomfortable and was pretty much falling out of the dresses.

  Pure Bridal's reply:

  Hi Miranda,
  
  We are apologize for your experience with us and would’ve liked for you to have had a better appointment. Let me address your concerns.
  
  At this time with the Covid 19 situation upon us we are asking all our guests to stay within their rooms to limit handling if merchandise and limit exposure. We ask this of all of our guests and it’s part of our store safety guidelines. We realize this is frustrating but it maintains social distancing. I’m addition It helps us reduce the need to sanitize the merchandise in return doesn’t cause more wear and tear on the gowns from over steaming.
  
  As for the type of gowns that were pulled for you, it comes down to tunnel vision on our part. You came in with a very specific budget and criteria. Your consultant took that criteria of “lots of sparkles” and had you try on all of our sparkly dresses. Unfortunately all the “sparkly” enough dresses we have are backless and have revealing bustlines. We would have loved to have had a gown you were looking for.
  
  Lastly we apologize for the clipping. This comes down to training and experience. We understand that it’s beyond frustrating when a sample doesn’t fit properly. The clipping of the dress is what helps with making it “fit” better so you can see what the dress can look like. There’s no excuses here for doing it wrong and making it uncomfortable for you.
  
  Wishing you love, health and happiness.
• Kayla H. Sent on 25/06/2019
  4.4 out of 5 rating

  4.4
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Great Overall Experience

  The store had a great selection. They responded to my emails even after store hours. The consultant I initially had was new and very nice, but not the most helpful. I asked for another consultant, and they were very understanding. The second consultant was very knowledgeable, listened to what I was looking for and made finding my dress easy.

  The store had a great selection. They responded to my emails even after store hours. The consultant I initially had was new and very nice, but not the most helpful. I asked for another consultant, and they were very understanding. The second consultant was very knowledgeable, listened to what I was looking for and made finding my dress easy.

  Pure Bridal's reply:

  Hi Kayla,
  
  It was our pleasure to help you find your wedding gown. With the initial hiccup, we are happy to be able to rectify the situation. Can't wait till your dress comes in.
• Carley B. Sent on 23/06/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wonderful experience.

  Nothing but good things to say about the team at pure bridal. They were very professional and responsive and extremely knowledgable about all their dresses.

  Nothing but good things to say about the team at pure bridal. They were very professional and responsive and extremely knowledgable about all their dresses.

  Pure Bridal's reply:

  Hi Carley,
  
  Thank you for your positive words. We do our very best to help out each and every bride. Wishing you a lifetime of love and happiness.
• Tatianna D. Sent on 15/06/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing experience

  I procrastinated a little bit on purchasing my wedding dress, when I contacted them to book a date they emailed me back saying if I could come in at an earlier date that would be so much better for me as I’m on a timeline for getting my wedding dress ordered in. I went in at an earlier date they were so welcoming when I came in I showed them the type of dresses I would want the first one we tried on I fell in love with but I got to try on about 5 others, they were quick, efficient and so helpful!! They put my dress on express shipping and it barely took a month to come in. I have my dream wedding dress and came out with a amazing experience getting it! 10/10 would suggest going there. I didn’t feel pressured, even though I knew I was on such a short timeline to get a dress in time they stuck around the budget given and stayed within the styles that I truly loved. A true positive experience and would highly recommend!

  I procrastinated a little bit on purchasing my wedding dress, when I contacted them to book a date they emailed me back saying if I could come in at an earlier date that would be so much better for me as I’m on a timeline for getting my wedding dress ordered in. I went in at an earlier date they were so welcoming when I came in I showed them the type of dresses I would want the first one we tried on I fell in love with but I got to try on about 5 others, they were quick, efficient and so helpful!! They put my dress on express shipping and it barely took a month to come in. I have my dream wedding dress and came out with a amazing experience getting it! 10/10 would suggest going there. I didn’t feel pressured, even though I knew I was on such a short timeline to get a dress in time they stuck around the budget given and stayed within the styles that I truly loved. A true positive experience and would highly recommend!

  Pure Bridal's reply:

  Thank you Tatianna. It was a pleasure for us working with you and your mom. The dress looks amazing on you and we can't wait to see photos. Congratulations.
• Raven K. Sent on 16/05/2019
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Great selection

  Store was much larger than I had original thought from the storefront. There was so much selection and the girls were great at helping me find what worked with my body type and budget. Fitting rooms were also quite private so you weren’t standing in view of the whole store with your party. Highly recommend.

  Store was much larger than I had original thought from the storefront. There was so much selection and the girls were great at helping me find what worked with my body type and budget. Fitting rooms were also quite private so you weren’t standing in view of the whole store with your party. Highly recommend.

  Pure Bridal's reply:

  Hi Raven.
  
  Thank you for making us a part of your wedding experience. It was a pleasure for us to work with you and your girls. You will forever be "our Blake Lively".
• Celeste Sent on 09/11/2018
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Found my dream dress

  I had the best experience at Pure Bridal and not only found my wedding dress, but also my bridesmaid’s dresses. The store is very well laid out, clean and all the ladies we dealt with were very friendly and accommodating. The consultant knew just the right questions to ask me and found not only the dress I bought, but others that were also fabulous – almost made it hard to decide! There was never any pressure to buy either, which made my experience that much more fun and relaxing.

  I had the best experience at Pure Bridal and not only found my wedding dress, but also my bridesmaid’s dresses. The store is very well laid out, clean and all the ladies we dealt with were very friendly and accommodating. The consultant knew just the right questions to ask me and found not only the dress I bought, but others that were also fabulous – almost made it hard to decide! There was never any pressure to buy either, which made my experience that much more fun and relaxing.

  Pure Bridal's reply:

  Thank you for your kind words Celeste. Congratulations on your wedding. We would love to see some pictures of your big day.

Are you interested?

Send a message