Reviews for Runway Bridal

Reviews

4.9 out of 5 rating

4.9 Excellent

4.9 out of 5 rating

188 reviews

97% recommend it

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• Quality of service
  4.9 out of 5 rating
  4.9
• Response time
  4.9 out of 5 rating
  4.9
• Professionalism
  4.9 out of 5 rating
  4.9
• Value
  4.8 out of 5 rating
  4.8
• Flexibility
  4.9 out of 5 rating
  4.9

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Awards

188

• Jess R. Sent on 23/08/2024
  4.4 out of 5 rating

  4.4
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
  • Value
    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  Friendly and very clean store

  They have beautiful dresses, even though in the end I didn't find my dream dress here.

  They have beautiful dresses, even though in the end I didn't find my dream dress here.

  Runway Bridal's reply:

  Thank you Jess! Of course we are happy to help you with the rest of your bridal attire and wedding party attire needs.
• Sadie E. Sent on 15/09/2023
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0

  Great energy

  All the stylists bring an amazing energy to your dress buying experience. Beautiful store with a great set up for reveals to your group. I purchased my dress, veil, hair comb, and Mrs. Jean jacket from them.

  All the stylists bring an amazing energy to your dress buying experience. Beautiful store with a great set up for reveals to your group. I purchased my dress, veil, hair comb, and Mrs. Jean jacket from them.
• Stephanie H. Sent on 24/07/2023
  4 out of 5 rating

  4.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0

  Beautiful dress - cost of “extras” such as a dress bag was alot

  Had a great experience trying on dresses with the staff and great selection.
  Purchasing of the dress was easy, it arrived early and picked up with out issue.
  However it came with an inappropriate bag for the dress and was another $100 to get a proper bag.
  Accessories were expensive and I ended up saying no because the dress itself was expensive.
  Alterations not included and they will give you a few names but other places have seamstress affiliations and arrange for you.
  In the end I found a great seamstress who told me the other stores provide the proper bags no extra cost as well as set up the alteration appointments etc.
  End of the day, dress was gorgeous and arrived on time

  Had a great experience trying on dresses with the staff and great selection.
  Purchasing of the dress was easy, it arrived early and picked up with out issue.
  However it came with an inappropriate bag for the dress and was another $100 to get a proper bag.
  Accessories were expensive and I ended up saying no because the dress itself was expensive.
  Alterations not included and they will give you a few names but other places have seamstress affiliations and arrange for you.
  In the end I found a great seamstress who told me the other stores provide the proper bags no extra cost as well as set up the alteration appointments etc.
  End of the day, dress was gorgeous and arrived on time

  Runway Bridal's reply:

  Congratulations on tying the knot Stephanie!
  We are so happy you enjoyed your experience at Runway Bridal. I am a bit confused about your garments bag details though as we do include a fabric garment bag with all of our wedding dresses (unless purchased during a sample sale). We do offer some value added packages that offer an upgraded bag, with other services included. We would love to chat more about it, I don't see you in our system under the name you have on Wedding wire, but if you want to reach out to us directly we can take a look into it! info@runwaybridal.ca
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• Nicole W. Sent on 18/11/2020
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  So Happy With My Dress

  Brooke was such a professional throughout my dress shopping process. I was concerned being a plus size bride that I would feel uncomfortable or that my dress options were limited. I did not feel that way at all! Very glad I chose Runway for my dress, and that I got a great deal at their sample sale.

  Brooke was such a professional throughout my dress shopping process. I was concerned being a plus size bride that I would feel uncomfortable or that my dress options were limited. I did not feel that way at all! Very glad I chose Runway for my dress, and that I got a great deal at their sample sale.
• Sarah C. Sent on 19/12/2017
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Had a wonderful experience, would highly recommend! Walked in off the street with no appointment but they were very friend and stayed late to chat with me. Made an appointment to go back, service and knowledge from staff was great. Had no issues from first walking in to picking up my order.

  Had a wonderful experience, would highly recommend! Walked in off the street with no appointment but they were very friend and stayed late to chat with me. Made an appointment to go back, service and knowledge from staff was great. Had no issues from first walking in to picking up my order.

  Runway Bridal's reply:

  Thanks for your kind wordsSarah! We are so happy we could help your find your wedding dress and bridesmaids dresses! help! We would love to see some photos from your wedding!
• Jacqueline G. Sent on 18/03/2017
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Brooke was super helpful and listened to exactly what I was looking for. She gave me all her attention, helping me find the most perfect dress for my big day! :) so glad I said YES to a dress! Thank you again Brooke!

  Brooke was super helpful and listened to exactly what I was looking for. She gave me all her attention, helping me find the most perfect dress for my big day! :) so glad I said YES to a dress! Thank you again Brooke!
• 
  [Anonymous] Sent on 28/02/2017
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  Great experience. Christine was amazing and very helpful. I would definitely recommend this shop to anyone looking for bridal or bridesmaid dresses. The prices are very reasonable and they have a huge selection.

  Great experience. Christine was amazing and very helpful. I would definitely recommend this shop to anyone looking for bridal or bridesmaid dresses. The prices are very reasonable and they have a huge selection.
• Alanna L. Sent on 24/02/2017
  4.6 out of 5 rating

  4.6
  • Quality of service
    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  Loved Runway Bridal! Great selection of gowns and the owner was amazing! Very professional, understanding and nice. I found My dream dress and enjoyed every minute of the appointment!!
  Thanks Again!!!

  Loved Runway Bridal! Great selection of gowns and the owner was amazing! Very professional, understanding and nice. I found My dream dress and enjoyed every minute of the appointment!!
  Thanks Again!!!
• Jessica F. Sent on 20/02/2017
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  In the past I have visited Runway Bridal with a few different brides as a bridesmaid. The experience was always awesome, and different then other shops I have visited. I knew that once I was looking for my bridal gown I would start with Runway. Brooke is fantastic!

  In the past I have visited Runway Bridal with a few different brides as a bridesmaid. The experience was always awesome, and different then other shops I have visited. I knew that once I was looking for my bridal gown I would start with Runway. Brooke is fantastic!
• 
  [Anonymous] Sent on 06/02/2017
  2.6 out of 5 rating

  2.6
  • Quality of service
    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0
  • Professionalism
    2.0 out of 5 rating
    2.0
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    3.0 out of 5 rating
    3.0
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    2.0 out of 5 rating
    2.0

  We had an ok experience. The fact that we were looking at bridesmaids dresses and for one maid of honour and HAD to book an appointment was frustrating. Even with us being the only ones there she seemed disconnected. She seemed more concerned with where dresses were moved to when we were pulling sizes and colours. No real option to look at the discontinued items as again only looking for one dress would have been nice to buy off rack.
  
  all in all good selection of dresses and sizes to try on.

  We had an ok experience. The fact that we were looking at bridesmaids dresses and for one maid of honour and HAD to book an appointment was frustrating. Even with us being the only ones there she seemed disconnected. She seemed more concerned with where dresses were moved to when we were pulling sizes and colours. No real option to look at the discontinued items as again only looking for one dress would have been nice to buy off rack.
  
  all in all good selection of dresses and sizes to try on.

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