Reviews for Sash + Bustle

Reviews

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• Nikki T. Sent on 26/08/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Couldn't recommend more !

  I felt like an absolute princess on my wedding day thanks to Sash and Bustle. They were friendly and made me feel so comfortable. The dress came on time and everything was as promised .

  I felt like an absolute princess on my wedding day thanks to Sash and Bustle. They were friendly and made me feel so comfortable. The dress came on time and everything was as promised .
• Christine C. Sent on 05/07/2024
  5 out of 5 rating

  5.0
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    5.0
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  Most beautiful bridal boutique

  Purchased my wedding dress here and the experience was amazing. This is definitely the most beautiful bridal boutique in town and their selection of gowns is great!! From all the shops I went to, I had the best experience at Sash & Bustle!! Everything is well priced and diversified. Their staff are also really caring and super knowledgeable! They don't do alterations in house but they do have a list of recommended seamstresses (which I used - Champagne & Cupcakes did an amazing job). I have and will continue to recommend their shop to anyone looking for a wedding dress!!

  Purchased my wedding dress here and the experience was amazing. This is definitely the most beautiful bridal boutique in town and their selection of gowns is great!! From all the shops I went to, I had the best experience at Sash & Bustle!! Everything is well priced and diversified. Their staff are also really caring and super knowledgeable! They don't do alterations in house but they do have a list of recommended seamstresses (which I used - Champagne & Cupcakes did an amazing job). I have and will continue to recommend their shop to anyone looking for a wedding dress!!
• Nada M. Sent on 09/02/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Sash + Bustle Dress Review

  Sash and Bustle was the only store I went to for my wedding dress shopping. They were so warm and welcoming, so accommodating and so helpful! They made the whole process such a breeze that I was able to find my dress during my one appointment! I did the luxe experience and it was just such a lovely setup. The bubbly and snacks made it a comfortable and enjoyable setting and experience and the private room made me feel so special. Shout out to Stevie for helping me find my dream dress and for being such a wonderful stylist! Thank you to the whole team for the wonderful experience me, my family, and friends were able to have thanks to you!

  Sash and Bustle was the only store I went to for my wedding dress shopping. They were so warm and welcoming, so accommodating and so helpful! They made the whole process such a breeze that I was able to find my dress during my one appointment! I did the luxe experience and it was just such a lovely setup. The bubbly and snacks made it a comfortable and enjoyable setting and experience and the private room made me feel so special. Shout out to Stevie for helping me find my dream dress and for being such a wonderful stylist! Thank you to the whole team for the wonderful experience me, my family, and friends were able to have thanks to you!

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• Madelane T. Sent on 05/11/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Great experience wedding dress shopping!

  I had a great experience at Sash + Bustle back in January when I was dress shopping. Even though I didn't end up buying my dress there, the process was smooth, efficient, and fun. They have a great variety of options and Stevie made us feel at ease, listening to our feedback and getting us additional options that matched the style I was looking for. The place is very cool and I would definitely recommend you stop by if you are looking for a wedding dress!

  I had a great experience at Sash + Bustle back in January when I was dress shopping. Even though I didn't end up buying my dress there, the process was smooth, efficient, and fun. They have a great variety of options and Stevie made us feel at ease, listening to our feedback and getting us additional options that matched the style I was looking for. The place is very cool and I would definitely recommend you stop by if you are looking for a wedding dress!
• Ajla R. Sent on 31/08/2023
  1 out of 5 rating

  1.0
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    1.0

  Mismeasured wedding dress

  The store is nice and the employees are kind but do not know what they are doing so I would not recommend this store.
  I had purchased a dress there and when it arrived it was 2-3 sizes too big to the point where I had a hard time finding a seamstress that would take me on as a client. I paid for alterations, almost what I paid for the dress itself because of the size discrepancy and the fact that the dress was 3 layers. The dress when I initially picked it up was sliding off my body.
  
  I reached out to Sash and Bustle and was told that because I was measured by two employees my measurements were correct and there is nothing that they could do (I asked if I could return this dress and have my correct size rush ordered). My weight has been the same for years and all of my other clothes fit the same now as the time the dress was purchased. Upon checking the measurements they had obtained I realized my hips were measured as 4–5 inches bigger than they actually are. I did not think to verify their measurements since I assume “experts” know what they are doing. It’s disappointing because my budget for the dress had to be essentially doubled because of what I paid for alterations because of their mistake. I have heard other stores work with the brides in instances similar to this one or at least reorder the correct size but the manager I spoke to has zero empathy. Do NOT purchase from this store they care zero about their brides.

  The store is nice and the employees are kind but do not know what they are doing so I would not recommend this store.
  I had purchased a dress there and when it arrived it was 2-3 sizes too big to the point where I had a hard time finding a seamstress that would take me on as a client. I paid for alterations, almost what I paid for the dress itself because of the size discrepancy and the fact that the dress was 3 layers. The dress when I initially picked it up was sliding off my body.
  
  I reached out to Sash and Bustle and was told that because I was measured by two employees my measurements were correct and there is nothing that they could do (I asked if I could return this dress and have my correct size rush ordered). My weight has been the same for years and all of my other clothes fit the same now as the time the dress was purchased. Upon checking the measurements they had obtained I realized my hips were measured as 4–5 inches bigger than they actually are. I did not think to verify their measurements since I assume “experts” know what they are doing. It’s disappointing because my budget for the dress had to be essentially doubled because of what I paid for alterations because of their mistake. I have heard other stores work with the brides in instances similar to this one or at least reorder the correct size but the manager I spoke to has zero empathy. Do NOT purchase from this store they care zero about their brides.
• Stefania R. Sent on 29/03/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Boutique experience

  This was the first of two bridal shops I visited and the one I bought my dress at. The employees were professional and the experience felt carefully crafted. I actually came back twice more within the same week (I had to make a decision quickly) and they were able to slot me in! I even came back later to try on shoes.
  I never had a "cry because this is my dress" moment, but I am very happy with my purchase. We tried a new dress during my last visit and with a clever suggestion from the staff we added a beautiful skirt, which gave me both vibes I wanted.
  I had no issues with pickup of the dress and everything came in on time. We handled the alterations ourselves, but S&B offered a set of suggested vendors.

  This was the first of two bridal shops I visited and the one I bought my dress at. The employees were professional and the experience felt carefully crafted. I actually came back twice more within the same week (I had to make a decision quickly) and they were able to slot me in! I even came back later to try on shoes.
  I never had a "cry because this is my dress" moment, but I am very happy with my purchase. We tried a new dress during my last visit and with a clever suggestion from the staff we added a beautiful skirt, which gave me both vibes I wanted.
  I had no issues with pickup of the dress and everything came in on time. We handled the alterations ourselves, but S&B offered a set of suggested vendors.
• Laura Sent on 28/11/2022
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  They helped me find the perfect dress!

  I had such a lovely experience here! They made me feel so confident in everything I tried on and I found my wedding dress quick. They didn’t mess around with budget, quickly establishing what I was willing to spend before showing dresses. Overall, fantastic experience.

  I had such a lovely experience here! They made me feel so confident in everything I tried on and I found my wedding dress quick. They didn’t mess around with budget, quickly establishing what I was willing to spend before showing dresses. Overall, fantastic experience.
• Melissa Sent on 31/07/2022
  2 out of 5 rating

  2.0
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    2.0
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    3.0 out of 5 rating
    3.0
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    2.0
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    2.0 out of 5 rating
    2.0
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    1.0 out of 5 rating
    1.0

  Could have had a better experience

  Lots of better places to shop in the GTA!

  Lots of better places to shop in the GTA!

  Sash + Bustle's reply:

  HI Melissa,
  Thank you for your review. We would love to understand and learn more about how we could have made your experience better. We know that we are not perfect, but want to do everything in our power to make all our brides and their loved ones feel great! Would you be open to emailing us directly at clientcare@sashandbustle.com? One of our supervisors would be happy to have a conversation so that you are heard and we can grow and be better! We're looking forward to hearing from you soon! xo
• Lisa H. Sent on 26/07/2022
  1.6 out of 5 rating

  1.6
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    1.0
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    3.0 out of 5 rating
    3.0
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    2.0
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  Would not recommend

  I would not recommend this experience to anybody. Although the consultants are nice, they are too pushy. They urge you to size way up saying that bridal sizes are different. The senior consultant even wrote on my file that I did not go with the size she recommended because she recommended going 6 sizes above my usual dress size. I wanted to go smaller and felt uncomfortable with the size they recommended but they spent a lot of time talking me out of it and telling me it is a bad idea. Then I got my dress, and of course it is way too big, and a consultant told me “it’s ok because most people gain weight due to stress”. They totally sold me a dress to alter, not a dress to fit and love and alter if needed. At this rate I should have just gotten a used dress at a bigger size and had it altered. The tip option is put on the day you say yes too as opposed to after you receive the dress. Little did I know how ill fitting the dress would be. It is all up to my seamstress now, because as of now it fits like a potato sack. Customer service once you have bought the dress is horrible. They pretty much tell you that at the end of the day, despite what the expert consultants say, the decision is yours and you should have gone against what they said. Ultimately true, but this is still horrible customer service. For me, this has been the only negative experience with anything wedding related so far. So if you want to keep your wedding experience positive, do not come here.

  I would not recommend this experience to anybody. Although the consultants are nice, they are too pushy. They urge you to size way up saying that bridal sizes are different. The senior consultant even wrote on my file that I did not go with the size she recommended because she recommended going 6 sizes above my usual dress size. I wanted to go smaller and felt uncomfortable with the size they recommended but they spent a lot of time talking me out of it and telling me it is a bad idea. Then I got my dress, and of course it is way too big, and a consultant told me “it’s ok because most people gain weight due to stress”. They totally sold me a dress to alter, not a dress to fit and love and alter if needed. At this rate I should have just gotten a used dress at a bigger size and had it altered. The tip option is put on the day you say yes too as opposed to after you receive the dress. Little did I know how ill fitting the dress would be. It is all up to my seamstress now, because as of now it fits like a potato sack. Customer service once you have bought the dress is horrible. They pretty much tell you that at the end of the day, despite what the expert consultants say, the decision is yours and you should have gone against what they said. Ultimately true, but this is still horrible customer service. For me, this has been the only negative experience with anything wedding related so far. So if you want to keep your wedding experience positive, do not come here.
• Wylie Sent on 07/06/2022
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  The Best Bridal Shop

  I went to a couple places before and Sash and Bustle is hands down the best shop in Toronto. They make you feel so welcomed and comfortable. The store is beautiful and the employees literally go above and beyond for you. The dresses they have are stunning that you want to try them all on. This is the "say yes to the dress" place!

  I went to a couple places before and Sash and Bustle is hands down the best shop in Toronto. They make you feel so welcomed and comfortable. The store is beautiful and the employees literally go above and beyond for you. The dresses they have are stunning that you want to try them all on. This is the "say yes to the dress" place!

  Sash + Bustle's reply:

  Wylie! Thank you so much for giving us this lovely review! Words like this is just music to our ears, and I know your stylist will be so happy to hear that you felt right at home when you worked with them! Having a unique and curated collection is so important to us, as it brings such diverse and beautiful personality to our showroom- just like our brides!
  We can't wait to see more pictures of your big day soon!
  xox The Team at S+B

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