Reviews for Urban Bride Delivered
Reviews
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4.8 out of 5 rating
4.8 out of 5 rating
18 reviews
96% recommend it
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![Lisa]()
Lisa T. Sent on 21/06/2023Best Boutique in Town!
Christine and the staff at Urban Bride were wonderful to work with. I had 2 separate visits with 2 consultants (the first consultant went on maternity leave after my appointment), and I also used Urban Bride to clean/steam my dress before my wedding (an upgraded package you can add-on to your dress purchase for a VERY reasonable price).
All 3 visits were comfortable, and courteous. Christine and her staff certainly know how to treat their customers.
Urban Bride has the sizing, styling, and price-point for I think any bride shopping in Edmonton.
I have been recommending UB to everyone who will listen since I purchased my dress, and I will continue to recommend them until people stop listening lol -
![alyshacombden]()
Alyshacombden Sent on 18/04/2023Got my dream dress
So happy with the consultants at Urban Bride. They have great prices and Judy was amazing to work withUrban Bride Delivered's reply:
Hi Alysha! Thank you so much for taking the time to share this lovely review, and detail your experience with us! We love that you and Judy were able to connect and she was able to guide you during your appointment. Congratulations on finding your dream dress! We wish you all the best! :) xo -
![Avery]()
Avery A. Sent on 24/08/2022Amazing unique dress for a good price
Can I not recommend this place enough! I found a whole bunch of dresses that fit me, were in my price range, and looked great! I have been to a few other stores and this was the one where I finally bought my dress! It was a second hand gown, but it was in perfect shape, and about 65% the price of the original dress. I want to thank both Christine and the lovely ladies there (the one with the lucky clover tattoo, I'm so sorry I forget your name!). I had had a really bad day the day I went to try on dresses. The staff could tell I was overwhelmed by the end of the appt, so they suggested I come back in a few days when I feel more like myself. There was no pressure to buy, or anything. I came in a few days later and bought the dress I had liked from the first appt. Thank you! :)
I did do a few alterations to my dress to make it my own, like adding purple silk belt and purple tulle to under the dress.
Edit: My wedding got postponed (thanks covid), and even after a year when I call in with questions they are super friendly and lovely! I'm excited to get married this summer now! -
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![Sharon]()
Sharon Sent on 25/05/2022Great option if you don't want to spend a fortune
I'm so glad that my friend recommended Urban Bride Delivered. I went here a year before my wedding and had set my budget to under $1000. I tried on many dresses but wasn't completely sold on any of them. I was then taken to the rack of dresses and told that I had tried on everything in the style I wanted and within my budget. She showed me the next price range up and I picked out the dress I fell in the love with. They then measured me to make sure the right size was ordered. My dress came in in August which was much earlier than expected. My family and I were treated very well and I would definitely recommend this company to anyone else getting married. -
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![Sheyna]()
Sheyna Sent on 22/05/2022Found my dress
Very welcoming and professional. I am so indecisive, and they took good care of my needs and wants. Both consultant made me feel comfortable with making the right choice and were honest with what fit right for y body type. I enjoyed my visit, actually loved it because I found my dress a year before my wedding and I still love it!!! -
![Janine]()
Janine A. Sent on 12/12/2021Found *the* dress on my first visit!
Urban Bride was my first stop on my search for *the* dress. There was no need for me to go anywhere else; they have an amazing selection which can suit a variety of budgets. The location is absolutely adorable and quaint. Your shopping experience feels so special and intimate as you are in your own large fitting room with one-on-one assistance. Staff were incredibly knowledgeable and helpful, and really picked up on what I liked/didn’t like without me needing to even explain it! I never felt any pressure from the staff either - it truly felt like I was shopping with a friend who really knew their stuff. It was an absolutely amazing experience, and had I known ahead of time how awesome it was going to be I honestly would not have booked appointments anywhere else. I found my dress during my first visit and could not be happier! Thank you so much to Urban Bride. I could not recommend them enough!Urban Bride Delivered's reply:
We are so happy you found your dress! We appreciate you giving us a chance and the kind words. Can't wait to see photos of your big day -
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![Rebecca]()
Rebecca H. Sent on 12/10/2021The biggest stressor in planning my wedding
I was referred to this boutique by a close friend of mine, saying it was great service. When I went to try on dresses, I had a set budget, yet I was put into dresses that exceeded it, by alot. Once I found one that I loved, it fit me like a glove, would only need a slight simple hem, so I ordered it from them. After many months of anxious phone calls looking for an update when my dress would be delivered (was supposed to be delivered first week of August) it was finally delivered Sept 25th, 5 days before my wedding. I live in Canmore so Christine, the owner, was clear that it needed to be altered the day I came in to try it on & pick it up. Once I got there & tried it on, it felt like they ordered me a size to big, meaning it needed alot more alterations than initially decided on before. I was then told I was responsible to pay for the rush alterations (not the seamstress fault, Christine did not relay that info to her) Christine refused to work with me or help me out, giving me a huge alteration bill which was not discussed previously. The seamstress got it done that day, and did a wonderful job! My dress was perfect, but Christine's service was unbelievably unacceptable, disrespectful & I would NOT recommend anyone go there. My mom paid $1000 for my dress & Christine made a comment saying "because your dress was so cheap, were not making any money off of you anyways, so I will pay the rush fee for the alterations". Isn't this supposed to be a consignment store??? Would not recommend.Urban Bride Delivered's reply:
Hi Rebecca,
Thank you for your feedback on your personal experience at Urban Bride.
Planning a wedding is very stressful especially during Covid but we are happy that your day went as planned and you loved your dress that was within budget. We are grateful for your patronage.
We are adamant that our excited brides take time to read our purchase agreements prior to signing as a full understanding of delivery times and that we are independent of the cost and recommendations of alterations. We only give estimated delivery dates as we are not in control of factory backorders and courier delays especially in these challenging Covid times. In no way, were you obligated to use our independent inhouse seamstress service if you do not agree with the fees. You relayed your dissatisfaction of the seamstress charges prior to leaving the dress for alterations at this time we offered to cover the $100 rush alteration fee. You felt our seamstress charges were too high and you had someone in Canmore who could do the required alterations for less based on the initial alterations you thought you had to complete.Â
To provide you with our excellent 5 star customer experience I did make it clear to you that you needed to arrange a rushed fitting and alterations the same day you came into Edmonton from Canmore to pick up your dress. The dress was ordered in the exact size you tried on and you stated it was only the straps that needed to be adjusted prior to coming in. Once you tried it on, it was apparent that you needed complete alterations to make it the perfect fit unfortunately this resulted in higher alterations than anticipated. Luckily our independent seamstress had your dress altered to perfection that same day (within hours) instead of the weeks it normally takes to perform.Â
As for our signed purchase contract, it states alterations are required at the expense of the purchaser and your dress should be ordered 6 months prior to the wear date to avoid the stress of receiving your dress 5 days prior to your wedding. We were aware of your wear date and actually purchased a rush and paid that fee directly to the distributor with no additional charge to you to get your dress in 14 weeks from the day ordered instead of the normal 6 months. This was not something you were aware of and did it as a courtesy for you. We were always in communication with the updates provided to us from the distributor about the delays. We closely monitored your order and assured you that you will get your dress prior to your wedding and with time for the simple strap alteration as was first mentioned.
We went above and beyond to offer you our 5 star customer service by giving a complimentary rush from the designer, we covered the rush alteration fee from our independent inhouse seamstress, gave you a voucher for a complimentary cleaning (up to $200 value) and we gave you a couple of gifts to thank you for purchasing you wedding dress with us. We could not accept your request to pay 100% of the alteration charges as we do not add hidden profits to include this service. It is a common practice not to add alterations into the suggested price of a dress. Your dress was a new special order great quality affordable designer gown ordered in the color and size based on your measurements therefore not consignment dress.Â
I hope when you look at your wedding photos, you will forever see the beautiful bride you are, the beautiful union of love and the perfect dress you were in.Â
Sincerely ChristineÂ
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