Reviews for Urban Bride Delivered

Reviews
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4.8 out of 5 rating
4.8
Excellent
18 reviews
Recommended by 96% of couples
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Quality of service 4.8 out of 5 rating
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Response time 4.9 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.7 out of 5 rating
Awards
18



+4
User photos

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Lisa Sent on 21/06/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Best Boutique in Town!
Christine and the staff at Urban Bride were wonderful to work with. I had 2 separate visits with 2 consultants (the first consultant went on maternity leave after my appointment), and I also used Urban Bride to clean/steam my dress before my wedding (an upgraded package you can add-on to your dress purchase for a VERY reasonable price).
All 3 visits were comfortable, and courteous. Christine and her staff certainly know how to treat their customers.
Urban Bride has the sizing, styling, and price-point for I think any bride shopping in Edmonton.
I have been recommending UB to everyone who will listen since I purchased my dress, and I will continue to recommend them until people stop listening lolChristine and the staff at Urban Bride were wonderful to work with. I had 2 separate visits with 2 consultants (the first consultant went on maternity leave after my appointment), and I also used Urban Bride to clean/steam my dress before my wedding (an upgraded package you can add-on to your dress purchase for a VERY reasonable price).
All 3 visits were comfortable, and courteous. Christine and her staff certainly know how to treat their customers.
Urban Bride has the sizing, styling, and price-point for I think any bride shopping in Edmonton.
I have been recommending UB to everyone who will listen since I purchased my dress, and I will continue to recommend them until people stop listening lol -
Quality of service
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Alyshacombden Sent on 18/04/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Got my dream dress
So happy with the consultants at Urban Bride. They have great prices and Judy was amazing to work withSo happy with the consultants at Urban Bride. They have great prices and Judy was amazing to work withUrban Bride Delivered's reply:
Hi Alysha! Thank you so much for taking the time to share this lovely review, and detail your experience with us! We love that you and Judy were able to connect and she was able to guide you during your appointment. Congratulations on finding your dream dress! We wish you all the best! :) xo -
Quality of service
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Stephanie Sent on 15/10/20224.6 out of 5 rating
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Quality of service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 4 out of 5 rating
Amazing service!
Urban bride was our second bridal shop we went to today and the service was amazing! Such friendly helpful staff who have expert advice, tips, and tricks to help you find your dream dress!! Highly recommend!!Urban bride was our second bridal shop we went to today and the service was amazing! Such friendly helpful staff who have expert advice, tips, and tricks to help you find your dream dress!! Highly recommend!!Urban Bride Delivered's reply:
Thank you Stephanie for the recommendation. We are glad our service was at the level we strive for and you deserve. I would love to hear how to improve our value and flexibility. Please send us feedback. -
Quality of service
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Brittney Sent on 12/09/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
great wedding dress shop
Great little place. Has all different price points for all different budgets. Everyone was super helpful.Great little place. Has all different price points for all different budgets. Everyone was super helpful. -
Quality of service
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Avery Sent on 24/08/20224.8 out of 5 rating
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Quality of service 5 out of 5 rating
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Response time 4 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing unique dress for a good price
Can I not recommend this place enough! I found a whole bunch of dresses that fit me, were in my price range, and looked great! I have been to a few other stores and this was the one where I finally bought my dress! It was a second hand gown, but it was in perfect shape, and about 65% the price of the original dress. I want to thank both Christine and the lovely ladies there (the one with the lucky clover tattoo, I'm so sorry I forget your name!). I had had a really bad day the day I went to try on dresses. The staff could tell I was overwhelmed by the end of the appt, so...Can I not recommend this place enough! I found a whole bunch of dresses that fit me, were in my price range, and looked great! I have been to a few other stores and this was the one where I finally bought my dress! It was a second hand gown, but it was in perfect shape, and about 65% the price of the original dress. I want to thank both Christine and the lovely ladies there (the one with the lucky clover tattoo, I'm so sorry I forget your name!). I had had a really bad day the day I went to try on dresses. The staff could tell I was overwhelmed by the end of the appt, so they suggested I come back in a few days when I feel more like myself. There was no pressure to buy, or anything. I came in a few days later and bought the dress I had liked from the first appt. Thank you! :)
I did do a few alterations to my dress to make it my own, like adding purple silk belt and purple tulle to under the dress.
Edit: My wedding got postponed (thanks covid), and even after a year when I call in with questions they are super friendly and lovely! I'm excited to get married this summer now! -
Quality of service
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Keira Sent on 26/05/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Found my dream dress!
This was the first bridal store I went to and the experience was wonderful. The staff were super supportive and listened to my feedback. They found my dream dress so quickly and made it easy for me to come back and get it after I realized it was the one. The store had a super safe and comfortable feel, I would definitely recommend it!This was the first bridal store I went to and the experience was wonderful. The staff were super supportive and listened to my feedback. They found my dream dress so quickly and made it easy for me to come back and get it after I realized it was the one. The store had a super safe and comfortable feel, I would definitely recommend it! -
Quality of service
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Sharon Sent on 25/05/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Great option if you don't want to spend a fortune
I'm so glad that my friend recommended Urban Bride Delivered. I went here a year before my wedding and had set my budget to under $1000. I tried on many dresses but wasn't completely sold on any of them. I was then taken to the rack of dresses and told that I had tried on everything in the style I wanted and within my budget. She showed me the next price range up and I picked out the dress I fell in the love with. They then measured me to make sure the right size was ordered. My dress came in in August which was much earlier than expected. My family and I were treated very well and I would definitely recommend this company to anyone else getting married.I'm so glad that my friend recommended Urban Bride Delivered. I went here a year before my wedding and had set my budget to under $1000. I tried on many dresses but wasn't completely sold on any of them. I was then taken to the rack of dresses and told that I had tried on everything in the style I wanted and within my budget. She showed me the next price range up and I picked out the dress I fell in the love with. They then measured me to make sure the right size was ordered. My dress came in in August which was much earlier than expected. My family and I were treated very well and I would definitely recommend this company to anyone else getting married. -
Quality of service
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Sheyna Sent on 22/05/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Found my dress
Very welcoming and professional. I am so indecisive, and they took good care of my needs and wants. Both consultant made me feel comfortable with making the right choice and were honest with what fit right for y body type. I enjoyed my visit, actually loved it because I found my dress a year before my wedding and I still love it!!!Very welcoming and professional. I am so indecisive, and they took good care of my needs and wants. Both consultant made me feel comfortable with making the right choice and were honest with what fit right for y body type. I enjoyed my visit, actually loved it because I found my dress a year before my wedding and I still love it!!! -
Quality of service
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Janine Sent on 12/12/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Found *the* dress on my first visit!
Urban Bride was my first stop on my search for *the* dress. There was no need for me to go anywhere else; they have an amazing selection which can suit a variety of budgets. The location is absolutely adorable and quaint. Your shopping experience feels so special and intimate as you are in your own large fitting room with one-on-one assistance. Staff were incredibly knowledgeable and helpful, and really picked up on what I liked/didn’t like without me needing to even explain it! I never felt any pressure from the staff either - it truly felt like I was shopping with a friend who really knew their stuff. It was an absolutely amazing experience, and had I known ahead...Urban Bride was my first stop on my search for *the* dress. There was no need for me to go anywhere else; they have an amazing selection which can suit a variety of budgets. The location is absolutely adorable and quaint. Your shopping experience feels so special and intimate as you are in your own large fitting room with one-on-one assistance. Staff were incredibly knowledgeable and helpful, and really picked up on what I liked/didn’t like without me needing to even explain it! I never felt any pressure from the staff either - it truly felt like I was shopping with a friend who really knew their stuff. It was an absolutely amazing experience, and had I known ahead of time how awesome it was going to be I honestly would not have booked appointments anywhere else. I found my dress during my first visit and could not be happier! Thank you so much to Urban Bride. I could not recommend them enough!Urban Bride Delivered's reply:
We are so happy you found your dress! We appreciate you giving us a chance and the kind words. Can't wait to see photos of your big day -
Quality of service
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Rebecca Sent on 12/10/20212.2 out of 5 rating
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Quality of service 1 out of 5 rating
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Response time 4 out of 5 rating
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Professionalism 1 out of 5 rating
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Value 3 out of 5 rating
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Flexibility 2 out of 5 rating
The biggest stressor in planning my wedding
I was referred to this boutique by a close friend of mine, saying it was great service. When I went to try on dresses, I had a set budget, yet I was put into dresses that exceeded it, by alot. Once I found one that I loved, it fit me like a glove, would only need a slight simple hem, so I ordered it from them. After many months of anxious phone calls looking for an update when my dress would be delivered (was supposed to be delivered first week of August) it was finally delivered Sept 25th, 5 days before my wedding. I live in Canmore so Christine, the owner, was clear that it needed to be altered...I was referred to this boutique by a close friend of mine, saying it was great service. When I went to try on dresses, I had a set budget, yet I was put into dresses that exceeded it, by alot. Once I found one that I loved, it fit me like a glove, would only need a slight simple hem, so I ordered it from them. After many months of anxious phone calls looking for an update when my dress would be delivered (was supposed to be delivered first week of August) it was finally delivered Sept 25th, 5 days before my wedding. I live in Canmore so Christine, the owner, was clear that it needed to be altered the day I came in to try it on & pick it up. Once I got there & tried it on, it felt like they ordered me a size to big, meaning it needed alot more alterations than initially decided on before. I was then told I was responsible to pay for the rush alterations (not the seamstress fault, Christine did not relay that info to her) Christine refused to work with me or help me out, giving me a huge alteration bill which was not discussed previously. The seamstress got it done that day, and did a wonderful job! My dress was perfect, but Christine's service was unbelievably unacceptable, disrespectful & I would NOT recommend anyone go there. My mom paid $1000 for my dress & Christine made a comment saying "because your dress was so cheap, were not making any money off of you anyways, so I will pay the rush fee for the alterations". Isn't this supposed to be a consignment store??? Would not recommend.Urban Bride Delivered's reply:
Hi Rebecca,
Thank you for your feedback on your personal experience at Urban Bride.
Planning a wedding is very stressful especially during Covid but we are happy that your day went as planned and you loved your dress that was within budget. We are grateful for your patronage.
We are adamant that our excited brides take time to read our purchase agreements prior to signing as a full understanding of delivery times and that we are independent of the cost and recommendations of alterations. We only give estimated delivery dates as we are not in control of factory backorders and courier delays especially in these challenging Covid times. In no way, were you obligated to use our independent inhouse... -
Quality of service
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