if i could give this company 0 start i would.
I ordered online and waited for a response for picture proofs. The company was non responsive and rude when i did call. the message always from then was we will get back to you. I never heard back. Finally after back and forth for a few weeks and my order was not even in process yet which at that time was past the guaranteed shipping time. I cancelled my order . They charged me for picture proof witch i think is ridiculous ! I would NOT recommend them

Overall this company was very good to deal with. We are very happy with our favours and the service we received. We did order them well in advance just to be sure we would have time in case there were any issues. But we had no issues. Would use them again.

I ordered matchboxes from Print Canada. Due to some initial problems logging into their site I contacted them personally be telephone and after talking with a fellow named Gary I actually upgraded my order to a more expensive product.

The first proof they sent me wasn't right so I talked to them again and we got things settled. The only thing I was told was that "the proof is in black and white but the finished product will be in the black and green that you requested.

Unfortunately, the product shipped to our business and surprise, surprise, the colors were wrong. When I reached out to contact them via email I had to send 3-4 requests before they replied. At that point the same fellow told me I was out of luck as I had approved their proofs. These are the proofs that Gary verbally told me would NOT be the right color scheme but would be when shipped.

Since I accepted his verbal promise I have no proof of this so I'm out of luck. I thought I was dealing with a "straight up" kind of person, but learned otherwise.
GET IT IN WRITING. My bad, but shame on them for telling me one thing and delivering another.

Will not repeat and I do not recommend.

We ordered our shot glasses for our Wedding from Print Canada Store. Several weeks after placing my order, I had not received any updates on my order, nor was it ready for pick up. I reached out to them and it took several days for a response to get told that the shot glasses we ordered are on back order and they should have them in soon. A couple weeks after that, they came in and they processed the order. Upon arrival to pick up our order, the staff were not professional and my order was in a used box. Thankfully, the shot glasses were not broken and they did look nice. The product itself was good, but the customer service from this company is lacking.

Print Canada website was great for getting the gifts for the guests, cameras and place card holders, very cost efficient I am way ahead of the game in my planning process, I would highly recommend utilizing their site you can custom design what you want , anyone on a budget will love this also any order over $200 (with the exception of glass) free delivery!

(actual email send to this business, to which bounced because their email doesn't work)

I received my order yesterday for 250 black charger plates, TWENTY of which are smashed. Not impressed with your packing OR shipping methods. I needed 250 of these plates for Tuesday, so unless you can replace these before Oct24, I will be returning the entire order for a refund.

Due to the belligerent unidentified "manager" that spoke to me this morning regarding this order, then accused me of "screaming" while he continued to be belligerent to me, I will be reporting this purchase and your company to the better business bureau as well as to Visa if this financial dispute is not resolved within 5 business days.

Please advise how to:
1) Return the ENTIRE order, which the client WILL NOT be paying shipping to or from the destination for, due to your broken plates.
2) Return the 20 plates, should your "manager" decide that business etiquette trumps his terrible and sensitive attitude.

I am certain that the "thousands" of order you ship a day thoroughly enjoy the "managers" approach- so best of luck in this industry.

See attached for the pile of broken plates. If you prefer to see each individually, please do not hesitate to request.

Hope you find a way to have a professional day

Dealing with this company is a nightmare. I ordered personalized sunglasses on May 3/15 for my wedding in August. I was called soon after and informed that they were on back order until May 18. I got another call in June 15 telling me that the glasses were still on back order until the end of the month. I asked to have the order cancelled, and I was told that they could only issue store credit. I filed a PayPal dispute which they declined, and said that it was over 60 days so they couldn't do a refund. It had, in fact, only been 45 days, but even if it was 60 days, I should have been issued a refund since they didn't deliver what I was expecting within a reasonable time frame. I escalated the PayPal dispute to a claim, and finally got my money back.

I also ordered personalized shot glasses - when I received them, the personalization already had scratches on multiple glasses. The entire image could be easily wiped off - do not expect to ever re-use these personalized glasses - you might as well paint them yourself with acrylic paint. I asked to return them for a refund and again was denied. So, I filed a PayPal dispute, which they again declined. I escalated it to a claim which is being reviewed. They offered to re-print - but what would I do with over 60 poor quality shot glasses? I don't want new ones.. I want to send them back, get my money back, and be done with the horrid company. Their customer service skills are some of the worst that I have seen. I would avoid this company at all costs.

Print Canada Store provided our shot glass wedding favors at an excellent price and good quality. The staff were helpful in selecting designs and colors. Us and importantly, our guests, were very happy with the final product and would recommend Print Canada Shop to friends.

Ordered Favours online. A week before my wedding I was advised that the online inventory was not updated and my favours wouldn't be ready until a month after my wedding. My refund was processed rather quickly but if I didn't contact the company I probably wouldn't have been notified. I was told someone tried to contact me although I had no emails or voice mails.

Good prices but verify they have items in stock before ordering on thr website.

custom products and great prices!!! awesome quality