Reviews for Sweetpea's
Reviews
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4.6 out of 5 rating
4.6 out of 5 rating
17 reviews
91% recommend it
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Emma B. Sent on 29/07/2023
Flowers - Perfect, Professionalism - Not so Perfect
We worked with Sweetpeas for our wedding in Toronto this past May. This review started as 5 stars, but unfortunately we had to reduce to 3 stars due to 2 incidents with this vendor.
Starting with the reason for 5 stars - the flowers. The quality and design of the flowers were incredible. The flowers were all different, of a very high quality, and fit the theme and look of our wedding. During our consultation at the shop, Morgan really listened and understood what we were looking for. The flowers were beautiful, and accented our event!
The reason we have reduced our review has to do with admin / account management by the Sweetpeas team, starting with our consultation at their office about 1 month before the wedding. A member of our wedding party was injured during the consultation, and hit their back and head, and were unable to participate fully in the rest of the consultation session. This happened because of a broken piece of furniture in the Sweetpeas office. The Sweetpeas team was sort of concerned at first, but didn't take any accountability for this incident, or show concern. When we received an email from Sweetpeas following the consultation, there was no follow-up on whether the member of our wedding party was OK, no apology, no reference at all to the incident. We were really surprised by the lack of concern, but with a month to go to the wedding, chose to move on and move ahead.
Then, the night before the wedding, the groom's flowers were picked up. However, Sweetpeas forgot to include the Mother of the Groom's corsage. The groom reached out to Sweetpeas asking where the corsage was, and the response back from Sara at Sweetpeas was unprofessional. In defence of forgetting the corsage, Sweetpeas responded that they "don't do weddings on Mother's Day". Well, we had booked their services 8 months in advance, and to receive a response like this the night before was really off-putting. Sweetpeas had made it clear our event was not a priority for them, and were blaming our date for their disorganization. The corsage was delivered the next day, but as you can imagine, this added really unnecessary stress before an incredibly important day.
We thank Sweetpeas for the quality of the product, however, are unlikely to work with them on any event that requires higher touch customer service.
Sweetpea's's reply:
Good afternoon Emma,
We are sorry to hear you felt we did not proactively help or show concern, regarding your mother in law.
Please know, I was unaware the chair in the office had not been properly assembled, prior to your arrival. We actually bought the table and chairs specifically for your consult, as we hadn’t had anyone in-studio since the pandemic. The team put them together while I was getting supplies. I was told, our admin had planned to sit in the broken chair, but sadly, we didn’t get to it before your MIL sat in it. They felt truly awful.
Once I arrived to the studio, following your consult and was informed of what happened, I immediately went out and got the parts to repair it. The matter was taken very seriously on our backend, however, you are right and the follow-up from our team, should have been more direct with you. We apologize.
In terms of the misunderstanding regarding the corsage. My reply was simply that the order had said the groom’s items for pick-up. Our understanding was this meant the boutonnières. The mother’s pieces normally go with the bridal party, as they typically get their hair and makeup done together. I didn’t feel the explanation was unprofessional. I’m sorry that was how it was interpreted on your end.
We explained the error, apologized for the confusion and said that due to the Mother’s Day rush, we didn’t have a driver available send the piece that night, but assured you, they would be delivered with everything the following day, for the wedding itself. It was not meant to diminish the importance of your wedding plans.
We don’t normally take weddings on Mother’s Day, due to volume, but had made an exception for you. This was meant to express our eagerness to work with you, not to dismiss you. I’m sorry if that wasn’t clearly stated.
I, personally, delivered and set up your wedding myself. We truly enjoyed creating your pieces and are happy you felt the flowers were the quality and style you hoped for.
Thank you for your feedback. We will take this back to the team, to discuss and ensure better service in the future.
Have a good day,
Sara (owner) -
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Jenny Sent on 09/10/2021
Amazing execution on the flowers, beautiful day!
We worked with Sweetpeas through not one, but two postponements and finally had our day. After pivoting so many times, I didn't have much direction to give in terms of a floral vision, it was really just a colour palette and a bridesmaids dress colour.
The flowers turned out PERFECT, WOW! The team at Sweetpeas put their creativity into the arrangements, executing something that was better than what I could have visualized or described myself.
The office was a little hard to get ahold of at times during the pandemic, but they were very responsive in the weeks leading up to the wedding and were clearly moving everything along in the background. -
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Danielle Sent on 02/12/2018
Dreamy Flower Arrangements
Sweetpea’s put together the most beautiful flower arrangements for our wedding at the end of November, 2018. We worked with Sara, who was incredibly helpful throughout the planning process. She was very accommodating, even when I had a last minute idea for an additional colour I wanted to add to my bridal bouquet. The delivery on the day of the wedding was as scheduled and everyone swooned when they saw the amazing arrangements. The staff at Sweetpea’s also added greenery to an archway at our venue. We thought this was stunning and were so happy with how it turned out. I would absolutely recommend ordering your flowers from Sweetpea’s for any event! -
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Kate R. Sent on 24/07/2018Romantic Summer Blooms
Sara and the Sweetpea's Staff were an absolute joy to work with for our wedding on Saturday June 23rd 2018 in Toronto, we were beyond pleased with the flowers and service we received.
The consultation was a great first step in helping us determine what palette, flowers and price point we were going to go with. I never felt pressured into buying more than I could afford or chose flowers I did not like - the added touch of the shop's kitties coming for pats was also lovely. Sara's knowledge was very appreciated as we looked over types of flowers that may be in season for our wedding and she was very helpful in managing our expectations of what nature may and may not be able to provide for the day, while also striving to keep everything locally sourced - which was a big selling point for me before coming to the shop.
Pick up and delivery was seamless, the flowers for the bridesmaids matched the girl's outfits perfectly and my bouquet was absolutely stunning- a beautiful blend of summer blooms with gentle greenery that highlighted the romantic summer feeling we wanted at our wedding.
The table settings for dinner service were also exactly as I had pictured, not too dense, not too sparse, and the accompanying pieces in the windows and the large standard piece pulled everything together to enhance the beauty of the space we were working with.
I would recommend Sara and her team at Sweetpea's in a heartbeat to anyone looking for event floral design - Thank you so much for all of your beautiful work!Sweetpea's's reply:
Kate,
Thank you so much for your kind review. You were a pleasure to work with. We wish both you and Scott the very best.
Have a great and wonderful life together,
Sara -
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Allyson H. Sent on 06/09/2017Jenn and team did an amazing job of capturing my vision and personality on our wedding day. While the venue was a beautiful space, the floral decor took it to whole other level. From the arch to the vintage goblets, the bouquets and boutonnieres everything was absolutely vogue worthy!
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Maggie C. Sent on 03/09/2017After meeting with Jenn from Sweetpea's at the shop I knew she was an experienced wedding florist. Sweetpea's made beautiful bouquets with exactly the type of flowers and feel we wanted for our wedding. I liked being able to provide our own glassware and select the exact flowers that would be used.
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