Reviews for TearDrop

Reviews

• Zach T. Sent on 02/09/2012
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  We got our invitations from TearDrop and they were great! We chose an existing template and they easily customized the faces and text on them for us. All of our guests raved about how cute and unique they were, which is entirely due to the great team at TearDrop.

  We got our invitations from TearDrop and they were great! We chose an existing template and they easily customized the faces and text on them for us. All of our guests raved about how cute and unique they were, which is entirely due to the great team at TearDrop.
• Nikki F. Sent on 29/06/2012
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  I got our invitations, programs, menus, and guest canvas (a painted canvas where guests put their thumb print to make a tree) from TearDrop. Everything I received from them was perfect and even cuter than I imagined they would be! Everything was customized to look like us (adorable little drawings that they create using a photo of you as inspiration). Everyone was amazed at how much they looked like my husband and me, but everyone was also floored on how unique and adorable everything was. No one had ever seen invitations like ours before. Their customer service is awesome as well! I would highly recommend TearDrop to anyone looking for unique, cute invitations and for those couples who don't take themselves too seriously.

  I got our invitations, programs, menus, and guest canvas (a painted canvas where guests put their thumb print to make a tree) from TearDrop. Everything I received from them was perfect and even cuter than I imagined they would be! Everything was customized to look like us (adorable little drawings that they create using a photo of you as inspiration). Everyone was amazed at how much they looked like my husband and me, but everyone was also floored on how unique and adorable everything was. No one had ever seen invitations like ours before. Their customer service is awesome as well! I would highly recommend TearDrop to anyone looking for unique, cute invitations and for those couples who don't take themselves too seriously.
• Jena P. Sent on 27/03/2012
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  I ordered a personalized guestbook from teardrop, they were great at emailing updates and progress of my order! The guest book is so cute and puts a unique touch to our wedding!

  I ordered a personalized guestbook from teardrop, they were great at emailing updates and progress of my order! The guest book is so cute and puts a unique touch to our wedding!
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• Carlien J. Sent on 09/03/2012
  4.4 out of 5 rating

  4.4
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0

  Teardrop made me a beautiful guestbook with a difference. Their service was wonderful and when a few things went wrong they were quick to help and gave me a refund. I was so happy with the final product and our guests loved it too!

  Teardrop made me a beautiful guestbook with a difference. Their service was wonderful and when a few things went wrong they were quick to help and gave me a refund. I was so happy with the final product and our guests loved it too!
• Brooke W. Sent on 09/03/2012
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  I bought the thumbprint guest picture. Guests loved it and I was so happy with this unique piece of art to remind us of all the people who shared our special day .

  I bought the thumbprint guest picture. Guests loved it and I was so happy with this unique piece of art to remind us of all the people who shared our special day .
• Maggie M. Sent on 09/03/2012
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0

  My mom bought me a coupon for a Thumb Print Guest Book from TearDrop Weddings. Although we aren't going to use it on the night of the wedding, we are going to use it at the events leading up to the BIG night. Very creative and something different we can have forever. We are planning on framing the finished product for our home.

  My mom bought me a coupon for a Thumb Print Guest Book from TearDrop Weddings. Although we aren't going to use it on the night of the wedding, we are going to use it at the events leading up to the BIG night. Very creative and something different we can have forever. We are planning on framing the finished product for our home.
• Alexis L. Sent on 09/03/2012
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0

  My husband and I are extremely unconventional and we were looking for invitations that would show that we weren't the average couple. These were it. I plan on using them for every event I will be having in the future.

  My husband and I are extremely unconventional and we were looking for invitations that would show that we weren't the average couple. These were it. I plan on using them for every event I will be having in the future.
• Caroline A. Sent on 04/03/2012
  4.2 out of 5 rating

  4.2
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0

  I found this site on a Wedding Channel "Deal" and it is really cool! Their products are great and a lot of fun. They do a great job with the pictures and the likenesses. The shipping cost is a surprise if you are not expecting it so budget for that as well.

  I found this site on a Wedding Channel "Deal" and it is really cool! Their products are great and a lot of fun. They do a great job with the pictures and the likenesses. The shipping cost is a surprise if you are not expecting it so budget for that as well.
• Ellen Sent on 20/02/2012
  0.4 out of 5 rating

  0.4
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    1.0 out of 5 rating
    1.0
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  **Look closely at the male figure before purchasing!!*** I was more than displeased in my dealings with this company. I used a deal from the wedding channel to get a guestbook from Teardrop so I didn't really look as closely as I should before buying it, therefore, I didn't notice until they sent me the proof but all of their male bodies contain a very unflattering and fairly offensive bulge in the genital area. When I contacted them about how unhappy and uncomfortable my fiancee and I were with this little addition to their design they were completely inflexible and rude. They stated that they absolutely could not change it in any way unless I was willing to pay an additional $25+ to "purchase a different outfit" and even then they couldn't assure me that the bulge wouldn't be there. Additionally, the rest of their work was pretty shabby and amateur (the suit color looked as if they had just clicked the "paint fill" button because it bled over into other areas and the hair on the girl was colored way outside of the lines). Also, their phone message hadn't been updated in almost a year and no one in the company would call me back, despite multiple attempts to call them and emails requesting that they contact me about these issues so that we wouldn't have to have a drawn-out email discussion about it. I finally got so fed up with all of it that I requested a refund, at which point they informed that the "work had already been done" and a refund was not possible. Until the very end of my dealings with them, they continued to try to rip me off in every way possible. After multiple appeals they finally agreed to a refund (which they should have done right away since no actual printing had happened yet) but I was still left with a very sour taste in my mouth. I ABSOLUTELY DO NOT RECOMMEND THIS COMPANY TO ANYONE!! There are many choices (check etsy) for super cute guestbook and invite options that are completely customizable where you can work with real professionals who do actual quality work - your money will be much better spent elsewhere!

  **Look closely at the male figure before purchasing!!*** I was more than displeased in my dealings with this company. I used a deal from the wedding channel to get a guestbook from Teardrop so I didn't really look as closely as I should before buying it, therefore, I didn't notice until they sent me the proof but all of their male bodies contain a very unflattering and fairly offensive bulge in the genital area. When I contacted them about how unhappy and uncomfortable my fiancee and I were with this little addition to their design they were completely inflexible and rude. They stated that they absolutely could not change it in any way unless I was willing to pay an additional $25+ to "purchase a different outfit" and even then they couldn't assure me that the bulge wouldn't be there. Additionally, the rest of their work was pretty shabby and amateur (the suit color looked as if they had just clicked the "paint fill" button because it bled over into other areas and the hair on the girl was colored way outside of the lines). Also, their phone message hadn't been updated in almost a year and no one in the company would call me back, despite multiple attempts to call them and emails requesting that they contact me about these issues so that we wouldn't have to have a drawn-out email discussion about it. I finally got so fed up with all of it that I requested a refund, at which point they informed that the "work had already been done" and a refund was not possible. Until the very end of my dealings with them, they continued to try to rip me off in every way possible. After multiple appeals they finally agreed to a refund (which they should have done right away since no actual printing had happened yet) but I was still left with a very sour taste in my mouth. I ABSOLUTELY DO NOT RECOMMEND THIS COMPANY TO ANYONE!! There are many choices (check etsy) for super cute guestbook and invite options that are completely customizable where you can work with real professionals who do actual quality work - your money will be much better spent elsewhere!
• Dana H. Sent on 28/11/2011
  2.8 out of 5 rating

  2.8
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  Limited option for photos of my husband and myself to only add one photo. When our pictures from the original photo did not work well with the body position of the invitation (my husband's head was floating unattached to his body and at an unnatural angle) it was difficult to make these revisions to look somewhat normal. I was displeased at the limited helpfulness to fix this issue and had wished we had taken a picture of ourselves sitting in the exact position of the invitation so it would indeed look normal. I had assumed unfortunately that the artist would take body position into consideration with the artwork, and was diasppointed that did not happen.
  
  I was pleased that we were given the option to send in an additional photograph to fix this issue (at an additional cost) but had to ask for this option as it was not given as a suggestion to fix the initial problem. In the end, the new photo allowed the revision to turn out well and we were finally pleased with the invitations. However, I was extremely disappointed that the vendor appeared to be ok with the invitation with the floating head facing backwards on my husband's body and did not give us any additional options to correct this. Had I not asked to pay for the head to be redrawn, we would not have used these invites at all for our wedding.
  
  Also, my confirmation email to print the invitations was lost in their junk email folder, even though it was the same email address I had provided with the order and had used throughout the revisions phase, causing the invitation printing process to be delayed several weeks. When I contacted the support through the website, they promptly found my confirmation (in the junkmail folder) and rush printed and shipped the invitations to us, which was greatly appreciated.
  
  I love the designs by this vendor, but found little help going through the process to improve the awkward drawing of my husband's head (which defeated the whole point of personalized drawings of us!) Either detailed instructions that the picture we send should have the body positioned exactly like the invitation, or more flexibility from the artist (at least attaching the heads to the body!!) would have been far more ideal.

  Limited option for photos of my husband and myself to only add one photo. When our pictures from the original photo did not work well with the body position of the invitation (my husband's head was floating unattached to his body and at an unnatural angle) it was difficult to make these revisions to look somewhat normal. I was displeased at the limited helpfulness to fix this issue and had wished we had taken a picture of ourselves sitting in the exact position of the invitation so it would indeed look normal. I had assumed unfortunately that the artist would take body position into consideration with the artwork, and was diasppointed that did not happen.
  
  I was pleased that we were given the option to send in an additional photograph to fix this issue (at an additional cost) but had to ask for this option as it was not given as a suggestion to fix the initial problem. In the end, the new photo allowed the revision to turn out well and we were finally pleased with the invitations. However, I was extremely disappointed that the vendor appeared to be ok with the invitation with the floating head facing backwards on my husband's body and did not give us any additional options to correct this. Had I not asked to pay for the head to be redrawn, we would not have used these invites at all for our wedding.
  
  Also, my confirmation email to print the invitations was lost in their junk email folder, even though it was the same email address I had provided with the order and had used throughout the revisions phase, causing the invitation printing process to be delayed several weeks. When I contacted the support through the website, they promptly found my confirmation (in the junkmail folder) and rush printed and shipped the invitations to us, which was greatly appreciated.
  
  I love the designs by this vendor, but found little help going through the process to improve the awkward drawing of my husband's head (which defeated the whole point of personalized drawings of us!) Either detailed instructions that the picture we send should have the body positioned exactly like the invitation, or more flexibility from the artist (at least attaching the heads to the body!!) would have been far more ideal.

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