Reviews for Conger's Jewellers

Reviews

• Vins Sent on 02/07/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Authentic And Professional

  Dave was wonderful throughout the process. Buying a ring is a stressful and difficult thing to do. Most of the companies I contacted or I visited only wanted to make a sale.
  Dave was thoughtful, patience, educated me a lot about diamonds. I’ve learned myself so much by listening to him. He was guiding me and was listening to my needs. At 0 moment I felt rushed and for that I appreciate him and really loved doing business with him.
  The right was wonderful and my fiancé extremely loved it!
  I would sincerely recommend him to anyone looking for rings. I will definitely go back to him 100% !

  Dave was wonderful throughout the process. Buying a ring is a stressful and difficult thing to do. Most of the companies I contacted or I visited only wanted to make a sale.
  Dave was thoughtful, patience, educated me a lot about diamonds. I’ve learned myself so much by listening to him. He was guiding me and was listening to my needs. At 0 moment I felt rushed and for that I appreciate him and really loved doing business with him.
  The right was wonderful and my fiancé extremely loved it!
  I would sincerely recommend him to anyone looking for rings. I will definitely go back to him 100% !

  Conger's Jewellers's reply:

  Thank you very much for sharing your experience Vincent. It was a pleasure to make your engagement ring and to work with you. I like getting questions about diamonds because I believe that a good understanding of them creates an appreciation. Your desire to have a quality ring helped me to create one that is very brilliant and beautiful. Best wishes to you and your fiancee. ~ Dave
• Hope Sent on 10/03/2018
  4.6 out of 5 rating

  4.6
  • Quality of service
    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    4 out of 5 rating
    4.0
  • Flexibility
    4 out of 5 rating
    4.0

  So far, wonderful!

  She listened to what I had in mind and showed me a few settings, and I fell in love with one of their designs! Very helpful and informative, as we were just starting the process, but we were so happy with the friendly and helpful service we kept coming back. We found the perfect diamond close to budget and with the qualities we were looking for, and those we didn't know to look for. I am so excited to see the finished product!!

  She listened to what I had in mind and showed me a few settings, and I fell in love with one of their designs! Very helpful and informative, as we were just starting the process, but we were so happy with the friendly and helpful service we kept coming back. We found the perfect diamond close to budget and with the qualities we were looking for, and those we didn't know to look for. I am so excited to see the finished product!!

  Conger's Jewellers's reply:

  Hi Hope,
  
  What a pleasant surprise to see your kind words expressing how you felt about the store and my service. It was a joy and pleasure to help you. Thank you very much for allowing us the opportunity to be a part of this special time in your lives! ~ Dina :)
• William Sent on 12/10/2016
  5 out of 5 rating

  5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Conger's Jewellers was a very warm and welcoming place to experience designing and buying a custom engagement ring! David is an attentive, deeply knowledgeable, and very generous craftsman who takes his time, listens to his customers, and really cares. He was patient and thorough at every step of designing the ring and he never pressured us or tried to sell us on something we didn't want 100%. I would definitely recommend Conger's to friends and family (and already have!).

  Conger's Jewellers was a very warm and welcoming place to experience designing and buying a custom engagement ring! David is an attentive, deeply knowledgeable, and very generous craftsman who takes his time, listens to his customers, and really cares. He was patient and thorough at every step of designing the ring and he never pressured us or tried to sell us on something we didn't want 100%. I would definitely recommend Conger's to friends and family (and already have!).

  Conger's Jewellers's reply:

  Thank you for taking the time to write this kind and thoughtful review of our service William, and for sending your friends and relatives to us. I will do my very best to help. - David
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• Anonymous Sent on 21/12/2015
  1 out of 5 rating

  1.0
  • Quality of service
    1 out of 5 rating
    1.0
  • Response time
    1 out of 5 rating
    1.0
  • Professionalism
    1 out of 5 rating
    1.0
  • Value
    1 out of 5 rating
    1.0
  • Flexibility
    1 out of 5 rating
    1.0

  -Inventory not very well stocked – we settled on a smaller diamond than we wanted in order to get the desired cut and clarity, because this was all that was available. Additionally, we had to get a Canadian diamond (more expensive) because there were no others that fit our specifications.
  -The ring was ready about 1-2 weeks later than we were told.
  -The initial ring had three spots on the band that were not polished.
  -We took the ring in for repair and it came back looking different. The owner of Congers told us it had been necessary for the goldsmith to do a half-shank and replace the bottom half of the ring, but we had never... Read more

  -Inventory not very well stocked – we settled on a smaller diamond than we wanted in order to get the desired cut and clarity, because this was all that was available. Additionally, we had to get a Canadian diamond (more expensive) because there were no others that fit our specifications.
  -The ring was ready about 1-2 weeks later than we were told.
  -The initial ring had three spots on the band that were not polished.
  -We took the ring in for repair and it came back looking different. The owner of Congers told us it had been necessary for the goldsmith to do a half-shank and replace the bottom half of the ring, but we had never been informed the ring would be modified in such a drastic way.
  -There were SIX DEFECTS VISIBLE TO THE NAKED EYE: 1) The 18K inscription was missing – only half the K was left (never re-inscribed after the half-shank). 2) The ring was no longer round – parts of the band were thicker or thinner (also because of the half-shank). 3) There were two scratches that were not there on the first ring. 4) The fit was different – less snug than before. 5) The diamond was not as brilliant because the ring was not polished under the diamond. 6) There was a fibre wedged next to the stone. The lack of quality control here is astounding.
  Overall we are extremely disappointed with our Congers experience. We made numerous trips to the jeweller for repairs. We were only engaged a couple months, and my ring spent most of that time at the jeweller's being repaired. Throughout our ordeal, the employees and owner were always friendly, but never apologized or offered any compensation for basically completely botching my wedding ring.

  Conger's Jewellers's reply:

  We are sorry you feel the way you do about our company and our service. We are surprised because this is 4 months after you told us you were happy with the ring we made you. We would like to acknowledge that we do trip up from time to time, as anyone will, and we feel badly when this happens, but we always try to go the extra mile to help.
  
  You left us with the impression after we remade your ring in September that you were happy. You examined it carefully in the store and told us it was fine. After reading your comments here, obviously, we were misled and this is not true. We would like... Read more
• Anonymous Sent on 17/06/2015
  1 out of 5 rating

  1.0
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    1 out of 5 rating
    1.0
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    1 out of 5 rating
    1.0
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    1 out of 5 rating
    1.0
  • Value
    0 out of 5 rating
    0.0
  • Flexibility
    2 out of 5 rating
    2.0

  ABSOLUTELY TERRIBLE EXPERIENCE. I went to congers through recommendations I found online and fear that my diamond might be stolen if I went to a place like mappins or peoples. I took it in the get rhodium dipped 2 weeks before my wedding. Something I have had done 3 times prior and have never had a issue with. When they give me my ring back I notice three of my diamonds have a charcoal colour to them. When I take the ring back they say there is stuff stuck under the diamond and it needs a good cleaning, so I wait. about 10 minutes later she goes to give it back and realizes it is missing a diamond. "oh... Read more

  ABSOLUTELY TERRIBLE EXPERIENCE. I went to congers through recommendations I found online and fear that my diamond might be stolen if I went to a place like mappins or peoples. I took it in the get rhodium dipped 2 weeks before my wedding. Something I have had done 3 times prior and have never had a issue with. When they give me my ring back I notice three of my diamonds have a charcoal colour to them. When I take the ring back they say there is stuff stuck under the diamond and it needs a good cleaning, so I wait. about 10 minutes later she goes to give it back and realizes it is missing a diamond. "oh we will fix it no problem free of charge because this was our fault." She didn't have the diamond when I left the store she had to check the cleaner. When I called an hour later to see if she found it the person I spoke to was very rude. I felt like she was treating me like an idiot for not trusting that they found the diamond in the cleaning solution. for all I know it was on the floor. (it doesn't stop here) so They send it away and I get it back a few days later. I'm told this time before I pick it up that a diamond is still dark and there was nothing they could do. They basically wrecked my ring and won't fix it. So I pay to have it fedex'd to another city (I leave in three days to go to a different city to get married) where this jeweler took pictures of my ring and gave my a quote on fixing it. The pictures I received show that not only is the diamond really dark but the "clasps" that the put in the make sure my diamond didn't fall out again are BRONZE in colour and my ring is silver. He informed me this was the cheapest way they could have done to fix my ring. I am absolutely livid and will NEVER EVER recommend this place to anyone. I cannot believe they would do this to someone. My $50.00 ring dipping is now costing me $300.00 to ship repair and re-dip my ring.

  Conger's Jewellers's reply:

  We are sorry that this has been a stressful experience. We had a challenge with your ring but you were kept informed along the way about these challenges. We believe we had sufficient time to help but were cut short by your demand to stop the job.
  
  The ring was brought in to be cleaned and rhodium plated. We did not sell it or ever work on it before. Rhodium plating is easy to do.
  
  The job was ready and picked 6 days after leaving it. Two days later, you returned to say 3 of the tiny side diamonds looked dark and we agreed. We thought that dirt or jeweller's polishing compound could be the culprit... Read more
• Gabrielle Sent on 08/01/2015
  5 out of 5 rating

  5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0

  Beautiful engagement ring. Very supportive and helpful through design process. The were recommended to us and we would definitely recommend them to others.

  Beautiful engagement ring. Very supportive and helpful through design process. The were recommended to us and we would definitely recommend them to others.
• Jennifer Sent on 10/05/2012
  5 out of 5 rating

  5.0
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    5 out of 5 rating
    5.0
  • Response time
    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0

  David was absolutely wonderful, he took my grand-mothers ring and did a custom design from a picture for my engagement band and used the other diamonds to make earrings (with threaded posts so they won't fall out!). Then Congers made a palladium (not platinum) ring for my husband's wedding band as we had a lot of problem finding someone to make what we wanted... palladium is very hard to work with so many jewelers won't take on the challenge.
  
  The communication, price and service were all wonderful! Highly suggested.

  David was absolutely wonderful, he took my grand-mothers ring and did a custom design from a picture for my engagement band and used the other diamonds to make earrings (with threaded posts so they won't fall out!). Then Congers made a palladium (not platinum) ring for my husband's wedding band as we had a lot of problem finding someone to make what we wanted... palladium is very hard to work with so many jewelers won't take on the challenge.
  
  The communication, price and service were all wonderful! Highly suggested.

  Conger's Jewellers's reply:

  Thank you so much Jennifer! It was an honour and a please to make your jewellery for you at this important moment in your life.
  - Dave :)

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